User Manual

DW Spectrum 3.0
Rev. 072017 Page | 182
Providing Remote Access
The best possible way to help investigate an issue is to provide remote access via one of the following applications:
 Team Viewer (http://www.teamviewer.com)
 VNC: RealVNC (https://www.realvnc.com/), TightVNC (http://www.tightvnc.com/),
Finally Public IP is necessary for the following investigations:
 Ability to connect remotely to the system and debug issue on the client side (Server should be accessible via
Internet)
 Camera issues investigations. For this purpose Camera should be accessible via Internet by Public IP.
Recording Issue
If it is not possible to provide remote access for security reasons, a supporting video clip can help understand and
investigate the issue. To create a video clip:
1. Set up Screen Recording: select desired screen and microphone settings (see "Setting up Screen Recording").
2. Record a narrated (preferred) video explaining the issue (see "Performing Screen Recording").
3. Attach the video to the support ticket.