User`s manual

Before sending your camera for repair, check the following or contact our technical support specialists.

PROBLEM SOLUTION

Notimage appears on the screen.

Check that the power cable is connected properly to the camera and

that it meets the camera’s power requirements. Check that the line

connection between the camera and monitor is ﬁxed properly.Check

that you have properly connected BNC cable to the camera.

The image on the screen is dim.

Is the lens stained with dirty? Clean your lens with a soft, clean cloth.

Check the monitor and DVR settings. If the camera is exposed to very

strong light, change the camera position.

The image on the screen is dark.

Adjust the contrast feature of the monitor . If you have an

intermediate device, set the Ω75 / Hi-z properly.

The camera is properly, and the

surface of the camera is hot.

Check that you have properly connected the camera to an

appropriate power source.

The DAY/NIGHT menu does not work.

Check that AGC under the CAMERA SETUP> AE SETUP menu is ‘OFF’.

Color is not correct.

Check the setting of CAMERA SETUP> WB SETUP menu .

The screen ﬂickers continually.

Check that the camera is not pointing at the sun.

When RS485 communication

is not available

Make sure that the camera and monitor are installed within the

recommended distance. Make sure the cables are properly connected

to the +/- on both the DVR and the Camera. Make sure you set the

appropriate Baudrate pending on the distance between the camera

and the DVR. When setting up the camera communications on the

DVR side, make sure you enter the same protocol and baudrate as

set in the camera. If your DVR supports more than one RS485

connection, make sure the cables are connected to the corresponding

Channel.

The camera is out of focus.

Check that you have properly adjusted the zoom/focus adjustment

lever of lens. Try setting the FOCUS to AUTO and see if the camera

adjusts itself correctly. If necessary, change the FOCUS option to

SEMI-AUTO or MANUAL and adjust the focus of the camera manually.

Troubleshooting

The OSD menu is frozen Reboot the camera (unplug from the power supply) to set camera

to INITIALIZE mode.