Digital Telephone System Attendant’s Supplement COMDWL Made rigb in the USA ’
This user guide is applicable for the following system and telephone models: System Models: CO408, C0816, and Cl632 (with software release 10 [SW 101 or later) Telephone Model: 77OOS-+*Rev. I and later 77143~++ Rev. I and later 7714X-++ Rev.
Table Of Contents LCD Display Abbreviations ......................... Using This Supplement .............................. Programming The Attendant Features ................ CreatingThe LCD ResponseMessages .............. Direct Inward Station Dialing ...................... Naming The SystemTelephones.................... SettingTheMusicOnHoldFeature ................ Setting The Night Transfer Of Ringing Mode ........ Setting The System Clock ........................
LW visplay Abbreviations LCD Display Abbreviations This chall I identifies the abbreviationsthat appearin your LCD display. ADIAL ALL ANS ARDL BGM BKSP BLOCK CAMP CFWD CLBK CLEAR Automatic Dial All Answer Automatic Redial Background Music Back Space Block DSS EXIT FEAT FWD G (followed HOLD Direct Station Exit Feature Forward Group Hold Camp Call Forward Call Back clear by a number) .
Using This Supplement To help you use your attendant’stelephoneto its fullest capacity,this supplementto the-DigiTechsystemuser’s guide describesthe attendant’s telephoneandtells you how to use it. You can program specialfeatureson your telephonethat areunique to attendantstation operation.
Creating The LCD Response Messages When you arebusy or are away from your desk, you can set a message at your telephonethat will be receivedby any LCD speakerphone within your system. Your systemprovidestwo default messages: “Back at . . .‘I and “Call . . .” In addition, you can addeight customized messages,or you can createup to ten messagesif you choosenot to use the two default messages.
rrvgrarrrrnmg I rie fmzrmmr rearures When you arefinished creatingandprogramming messages,fill in the list on page5 of this guide. Make a list of the storedmessagesand their location numbers,and give eachstationuser a copy. 00 00 00 00 00 00 0 ,SPKR Button 0 @---pg @@@ 0 0 000000 I 000000 000000 Im 0 0 0 Antercom Light 0 Y muI Continued 3 -ITCM Button on the following page .
rrvyrarrmmy I ne menaanl tearures Letter Code Table 4
LCD Message List 5
rrvyra 111,111, ,y IIICirl~1GIIUCIIII rGcJ,“IGa Direct Inward Station Dialing The direct inward station dialing (DISD) featureallows an external party to call an intercom station directly without assistancefrom the attendantif the call is made over a line programmedfor that purpose. As the system attendant,you may instruct callers to make DISD calls when necessary.
Naming The System Telephones If you have an LCD speakerphone,this featurelets you know who is calling you. You can assigneither a personalname or a group name to eachsystem telephone. This name canbe up to sevenletters in length and will showup in the user’s display and/orin the called party’s display. Typical namescould be SRVC, MKTG 1, K SMITH.
Letter Code Table I E 132 H 1 42 L M N 0 P 53 61 62 63 71 11 72 73 Q R S 1 8
Station Names (Record telephone names here. Copy this sheet if you need more record space.
rrvyrdrrrrrrrrry I IICZ rl,LlG,I”clll‘ rGa‘“,Ga Setting The Music On Hold Feature Music that is provided to outsidelines while thoselines are on hold can be enabledand disabledthroughthe attendant’sstation: TC 3 set the music on hold feature, l pressITCM, l dial+%#OO, l pressA 1 (top, left-hand programmablebutton) to alternatethe featureon and off, q l l dial 1 to enable, dial 2 to disable, Note: Associated light will turn on when music on hold is provided and turn off when the feature is disabled, l
rrvyrarrrrr~~r~y I IIG ~~uziiucuit rci’diuiea -Al / 000000 0-o--r I 000000 0000-0~ tm 11 1 IlO *c# 1-O - SPKR Button / ITCM Button
rrogrammlng I ne Hrrenaanr Pearures Setting The Night Transfer Of Ringing Mode day (or normal) ringing assignmentsof incoming lines can be transferred to a particular station or stationsfor off-hour or specialpurpose answering(suchline/station ringing assignmentsaremade through class of serviceprogramming). Additionally, stationscan be arranged through classof serviceprogramming to answerany ringing outside line.
..: I // -Al mcmcn 00 00 00 00 00 00 00 * # 4 1-o - SPKR Button / ITCM Button j .
Setting The System Clock The system clock can be programmedto maintain currentdate andtime information. This information is providedto the LCD speakerphone for display. To set the systemclock from the attendant’sstation, l pressITCM, l dial*#Ol, l dial two digits (00-99)for year, l dial two digits (01-12)for month, l dial two digits (01-31)for day, l dial two digits (00-23) for hour, l dial two digits (00-59) for minutes, l pressSPKR to end.
Station Message Detail Accounting (SMDA) Printout If your system is connectedto a printer, you can command the system to print severaldifferent typesof reportsand to deleteall storedSMDA records. To print an SMDA report, l pressITCM, l dial*#OO, l choosereport to be printed: - dial 1 # for stationreport - dial 2 # for line report - dial 3 # for SMDA departmentreport - dial 4 # for accountcodereport - dial 5 # for automaticreports - dial 6 #to print all records.
Storing The System Speed Dial Numbers You can storeup to 99 systemspeeddial numbers at your attendant telephonethat every system usercan accessfrom his or her telephone. Typically, thesearenumbersthat are frequently called by many different usersandemergencynumbersthat you want readily available to everyone. Distribute a list of thesestorednumbersto the systemusers for their reference. To program system speeddial numbersfrom the attendant’sstation, l pressITCM, l dial%# 02.
-Al-A14 -TAP Button / B2BlHOLD Bull-ON ‘c \,L Il\O\O 0 L ~000000, 000000’ \ lm 0 0 ml, AW41’ 17 1-O - SPKR Button / ITCM Button 0 I *E# :
Programming The Attendant Features System Speed Dial Numbers (Record system speed dial here. Copy this sheet if you need more record space.
