Service manual

16 www.dimplex.com
PROBLEM CAUSE SOLUTION
General
Circuit breaker trips or fuse
blows when unit is turned on
Short in unit wiring. Trace wiring in unit.
Improper circuit current rating Additional appliances may exceed the current rating
of the circuit breaker or fuse. Plug unit into another
outlet or install unit on a dedicated 15 amp circuit.
Unit turns on or off by itself Remote control has a similar frequency
to other remotes in the area.
Replace Remote Control and initialize where neces-
sary.
Radio frequency disturbance from out-
side sources.
Replace the remote control and receiver board where
necessary.
Defective Remote Control Receiver Replace Remote Control Receiver
Lights dim in room while the unit
is on
Unit is drawing close to circuit current
rating
Move the unit to another outlet or install unit on a dedi-
cated 15 amp circuit
Power cord gets warm Normal Operation The power cord may get slightly warm to the touch
when the heater is on
Defective power cord Replace power cord if cord gets hot to the touch.
Appearance
Fireplace does not turn on Manu-
ally
Improper operation Refer to Operation Section
No incoming power from the electrical
wall socket
Check Fuse/Breaker Panel
Loose wiring Check wiring connections
Defective Switch (3-Position or On/Off) Replace defective switch
Defective Remote Control Receiver Replace Remote Control Receiver
Fireplace does not turn on using
the Remote Control
Improper operation Refer to Operation Section
Remote control not initialized to replace Initialize the remote control
Remote Control not working properly Install new battery into the Remote Control. Reinitial-
ize remote control where necessary.
Replace Remote Control or Remote Control Receiver,
where necessary. Initialize Remote Control and
Receiver.
Flame Frozen Loose wiring Check wiring connections
Defective icker motor Replace icker motor
Flame not bright or ame not
visible
Burnt out light bulbs Replace light bulbs
Loose wiring Check wiring connections
Defective light harness Replace light harness
Log set dim, ember bed not
glowing
Burnt out light bulbs Replace light bulbs
Log set not glowing/pulsing Loose wiring harness Check wiring connections
Defective Remote Control Receiver Replace Remote Control Receiver
Flame Shudder Defective icker motor Replace icker motor
Light leaking around the log set Log set not positioned properly Check log set for proper t
TROUBLESHOOTING GUIDE