Service Manual Model Number: DF2000 UL Part Number 690889XXXX IMPORTANT SAFETY INFORMATION: Always read this manual first before attempting to service this fireplace. For your safety, always comply with all warnings and safety instructions contained in this manual to prevent personal injury or property damage. Dimplex North America Limited 1367 Industrial Road Cambridge ON Canada N1R 7G8 1-888-346-7539 www.dimplex.
TABLE OF CONTENTS OPERATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 MAINTENANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 EXPLODED PARTS DIAGRAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 REPLACEMENT PARTS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
OPERATION Remote Operation Figure 1 A C B The controls are located on the upper right of the fireplace. (Figure 1) A. 3-Position Switch The switch has two ON positions marked with “ I “ and “ II “ . The “ I “ position is for manual operation. In this position the built-in remote control is by-passed. The “ II “ position is for operating the unit with the provided remote control. When in the “ II “ position the unit is operated with the ON and OFF buttons of the remote control.
MAINTENANCE WARNING: Disconnect power before attempting any maintenance or cleaning to reduce the risk of fire, electric shock or damage to persons. Glass Cleaning The glass is cleaned in the factory during the assembly operation. During shipment, installation, handling, etc., the front glass panel may collect dust particles; these can be removed by dusting lightly with a clean dry cloth. To remove fingerprints or other marks, the front glass panel can be cleaned with a damp cloth.
EXPLODED PARTS DIAGRAM 11 2 3 5 10 4 8 6 13 12 1 7 9 14 16 15 REPLACEMENT PARTS 1. 2. 3. 4. 5. 6. 7. 8. 9. Flicker Motor . . . . . . . . . . . . . . . . . . . . Heater Assembly (with Cutout). . . . . . . Thermostat with Knob . . . . . . . . . . . . . 3 Position Switch. . . . . . . . . . . . . . . . . Heater On/Off Switch . . . . . . . . . . . . . . Cord Set. . . . . . . . . . . . . . . . . . . . . . . . Flicker Rod. . . . . . . . . . . . . . . . . . . . . . Partially Reflective Panel . . . . . .
WIRING DIAGRAM Units with log set Units with glass media 6 www.dimplex.
3-POSITION SWITCH REPLACEMENT Tools Required: Phillips Head Screwdriver Flat Head Screwdriver CAUTION: If unit was operating prior to servicing allow at least 10 minutes for lights, heating elements and top panel to cool off to avoid accidental burning of skin. WARNING: Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons. 1. Unplug the unit from power outlet. 2.
Figure 5 Retaining Screws THERMOSTAT CONTROL REPLACEMENT Tools Required: Phillips Head Screwdriver Flat Head Screwdriver CAUTION: If unit was operating prior to servicing allow at least 10 minutes for lights, heating elements and top panel to cool off to avoid accidental burning of skin. WARNING: Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons. 1. Unplug the unit from power outlet. 2.
nect all of the wiring. WARNING: Ensure wires do not come in contact with moving parts by securing wires in wiring tie wraps. 9. Reassemble in the reverse order as above. POWER CORD REPLACEMENT Tools Required: Phillips Head Screwdriver CAUTION: If unit was operating prior to servicing allow at least 10 minutes for lights, heating elements and top panel to cool off to avoid accidental burning of skin.
. Release the driver board from the top panel by using needle nose pliers to depress the tab on the mounting standoffs and gently lift the driver board off. 11. Properly orient and install the new LED driver board and connect all of the wiring. 12. Reassemble in the reverse order as above.
ment lights and will need to be reinstalled in the original locations. 10. Disconnect the wiring connections noting their original location. 11. Properly orient and install the new LED lights and connect all of the wiring. 12. Reassemble in the reverse order as above. LOG SET ASSEMBLY REPLACEMENT Tools Required: Phillips Head Screwdriver CAUTION: If unit was operating prior to servicing allow at least 10 minutes for lights, heating elements and top panel to cool off to avoid accidental burning of skin.
TROUBLESHOOTING GUIDE PROBLEM CAUSE SOLUTION General Circuit breaker trips or fuse blows when unit is turned on Short in unit wiring. Trace wiring in unit. Improper circuit current rating Additional appliances may exceed the current rating of the circuit breaker or fuse. Plug unit into another outlet or install unit on a dedicated 15 amp circuit. Unit turns on or off by itself Remote control has a similar frequency to other remotes in the area.
PROBLEM CAUSE SOLUTION Heater Heater is not turning off Improper operation Refer to Operation Section Defective Heater On/Off Switch Replace Heater On/Off Switch Defective Thermostat Replace Thermostat Defective Remote Control Receiver The remote control and the remote control receiver needs to be replaced. Reinitialize the remote control to the remote control receiver after installation.
