VF2927L, VF5452L Opti V Service Manual

11
PROBLEM CAUSE SOLUTION PART NUMBER
General
Circuit breaker trips or fuse
blows when unit is turned
on
Short in unit wiring. Trace wiring in unit.
Improper circuit current rating Additional appliances may exceed the
current rating of the circuit breaker or fuse.
Plug unit into another outlet or install unit on
a dedicated 15 amp circuit.
Appearance
Fireplace does not turn on
Manually
Improper operation Refer to Operation Section
No incoming power from the
electrical wall socket
Check fuse/breaker panel
Loose wiring Check wiring connections
Defective LED screen Replace LED screen Single - 9600890100RP
Double - 9600970100RP
Fireplace does not turn on
using the Remote Control
Improper operation Refer to Operation Section
Remote Control not working Install new battery into the Remote Control.
Initialize Remote Control where necessary
Replace Remote Control 9600950100RP
Backlight on screen is On,
with sound but no picture
Loose wiring Check wiring connections
SD Card not working Switch the two SD Cards to ensure the
digital input has been saved correctly
Contact Customer
Service
Defective LED screen Replace LED screen Single - 9600890100RP
Double - 9600970100RP
Dark screen and no sound Loose wiring Check wiring connections
Defective LED screen Replace LED screen Single - 9600890100RP
Double - 9600970100RP
Defective LED controller Replace LED controller 9600930100RP
Screen is blue with “No
memory card” displayed in
the top left hand corner
Loose SD Card Ensure that the SD card is fully inserted
(located at the top of the unit, just above the
LED light assembly)
Logset is not lighting up Loose wiring Check wiring connections
Defective logset Replace logset Refer to RP list for
specic part numbers
Both top and bottom logset
are not lighting up
Loose wiring Check wiring connections
Defective LED controller Replace LED controller 9600930100RP
Flame Frozen Loose wiring Check wiring connections
Defective LED screen Replace LED screen Single - 9600890100RP
Double - 9600970100RP
Noise
No sound Improper operation Refer to Operation Section
Defective LED screen Replace LED screen Single - 9600890100RP
Double - 9600970100RP
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