Operating instructions
After Sales Service
As a sign of our commitment to quality, all new Dimplex solid
fuel stoves are guaranteed against casting faults and other
manufacturing defects for 10 years in the case of non-boiler
stoves and 5 years in the case of boiler models, subject to certain
conditions and exclusions. The guarantee covers the main body
of the stove and external cast parts under normal domestic use
- it does not cover use in commercial premises. The guarantee
period begins on the date of purchase. The guarantee covers
replacement of the parts found to be defective but does not cover
labour charges.
Conditions and Exclusions:
The guarantee does not cover the following items which are
deemed to be consumable items under normal use: glass, rope
seals, grate, ashpan, cast iron liners, riddling lever, bafe plate,
re bricks and log retainer.
It is a condition of the guarantee that the installation complies
with relevant Building Regulations and is carried out by a suitably
qualied individual (HETAS registered in England and Wales, or
equivalent in other countries) with certicate of installation and
appropriate commissioning retained by the end-user along with
proof of purchase.
Whilst the guarantee does not cover any aspect of the flue
arrangements for the installation, or the installation work itself, as
these are beyond the control of Dimplex as the manufacturer of
the stove, it is a condition of the guarantee that the ue be swept
by a suitably qualied individual as appropriate but at a minimum
interval of once per year. It is expected that the stove would be
inspected for developing faults at the time of sweeping to allow
any necessary maintenance to be carried out.
Damage or defects caused by the following are excluded: over-
firing, use of inappropriate fuels such as petroleum coke or
household rubbish, ue draft problems, ventilation issues, accident,
misuse, fair wear and tear, unauthorised modications or repairs
made using incorrect spares.
In normal usage the paint nish of the stove may change colour
slightly or lighten in shade over time. This is considered normal and
is not covered by the guarantee. Damage caused by over-ring is
excluded from the guarantee.
It is a condition of the guarantee that only genuine Dimplex spare
parts are used. Parts that may need occasional replacement are
re bricks, ashpan, grate and log retainer. NB: sealing rope and
rope adhesive are generic stove spares that can be purchased
from most stove retailers. Provided the rope seals are replaced
like for like and xed with appropriate stove rope adhesive, this
will not invalidate the guarantee.
Genuine Dimplex spare parts are available in the UK direct from
the manufacturer and can be ordered via www.dimplex.co.uk or
by telephone on 0844 879 3588. For Republic of Ireland orders
see www.dimpco.ie or Tel: 01 842 8222
Dimplex reserves the right to provide either replacement parts or
a replacement stove, at their sole discretion, in order to satisfy
claims made under this guarantee.
Replacement parts or stoves are covered only for the remainder
of the original guarantee period.
Dimplex will not be held responsible for any consequential or
incidental loss, damage or injury, howsoever caused.
The Dimplex stove guarantee does not affect, and is in addition
to, your statutory rights.
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Should you require after sales service or should you need to
purchase any spares, please contact the retailer from whom the
appliance was purchased. Please do not return a faulty product
to us in the rst instance as this may result in loss or damage and
delay in providing you with a satisfactory service. Please retain
your receipt as proof of purchase.