Operating instructions

- 5 -
After Sales Service
As a sign of our commitment to quality, all new Dimplex solid
fuel stoves are guaranteed against casting faults and other
manufacturing defects for 10 years in the case of non-boiler stoves
and 5 years in the case of boiler models, subject to certain conditions
and exclusions. The guarantee covers the main body of the stove
and external cast parts under normal domestic use - it does not
cover use in commercial premises. The guarantee period begins
on the date of purchase. The guarantee covers replacement of the
parts found to be defective but does not cover labour charges.
Conditions and Exclusions:
The guarantee does not cover the following items which are deemed
to be consumable items under normal use: glass, rope seals, grate,
ashpan, cast iron liners, riddling lever, bafe plate, re bricks and
log retainer.
It is a condition of the guarantee that the installation complies
with relevant Building Regulations and is carried out by a suitably
qualied individual (HETAS registered in England and Wales, or
equivalent in other countries) with certicate of installation and
appropriate commissioning retained by the end-user along with
proof of purchase.
Whilst the guarantee does not cover any aspect of the flue
arrangements for the installation, or the installation work itself, as
these are beyond the control of Dimplex as the manufacturer of the
stove, it is a condition of the guarantee that the ue be swept by a
suitably qualied individual as appropriate but at a minimum interval
of once per year. It is expected that the stove would be inspected
for developing faults at the time of sweeping to allow any necessary
maintenance to be carried out.
Damage or defects caused by the following are excluded: over-ring,
use of inappropriate fuels such as petroleum coke or household
rubbish, ue draft problems, ventilation issues, accident, misuse,
fair wear and tear, unauthorised modications or repairs made
using incorrect spares.
In normal usage the paint nish of the stove may change colour
slightly and in the case of enamel nishes, may develop hairline
cracks. As these circumstances are considered normal, they are
not covered by the guarantee. Over-ring of an enamelled stove
can cause the nish to ake off. Damage caused by over-ring is
excluded from the guarantee.
It is a condition of the guarantee that only genuine Dimplex spare
parts are used. Parts that may need occasional replacement are
re bricks, ashpan, grate and log retainer. NB: sealing rope and
rope adhesive are generic stove spares that can be purchased from
most stove retailers. Provided the rope seals are replaced like for
like and xed with appropriate stove rope adhesive, this will not
invalidate the guarantee.
Genuine Dimplex spare parts are available in the UK direct from
the manufacturer and can be ordered via www.dimplex.co.uk or by
telephone on 0845 600 5111. For Republic of Ireland orders see
www.dimpco.ie or Tel: [phone]
Dimplex reserves the right to provide either replacement parts or a
replacement stove, at their sole discretion, in order to satisfy claims
made under this guarantee.
Replacement parts or stoves are covered only for the remainder of
the original guarantee period.
Dimplex will not be held responsible for any consequential or
incidental loss, damage or injury, howsoever caused.
The Dimplex stove guarantee does not affect, and is in addition to,
your statutory rights.
Should you require after sales service or should you need to
purchase any spares, please contact the retailer from whom the
appliance was purchased. Please do not return a faulty product
to us in the rst instance as this may result in loss or damage and
delay in providing you with a satisfactory service. Please retain
your receipt as proof of purchase.