Deployment Guide for the Polycom® VVX® 1500 C Business Media Phone for Cisco® Unified Communications Manager (SIP) UC Software 3.3.1 | November 2010 | 1725-16828-001 Rev.
Trademark Information POLYCOM®, the Polycom “Triangles” logo and the names and marks associated with Polycom’s products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners.
About This Guide This guide explains how to deploy the Polycom® VVX® 1500 C Business Media Phone in a Cisco® Unified Communications Manager environment. In this environment, you will be able to conduct both voice and video calls. In this guide, you will find everything you need to set up the Polycom VVX 1500 C phone in an environment running Cisco Unified Communications Manager version 6 and 7.
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Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii 1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1 Supported Phone Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 Unsupported Phone Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3 Unsupported Cisco Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Deployment Guide for the Polycom VVX 1500 C Business Media Phone Deploying the Phones Using a Polycom CMA System . . . . . . . . . . . . . . 3–17 Enabling Provisioning Using a Polycom CMA System . . . . . . . . . . 3–18 Disabling Provisioning by a Polycom CMA System . . . . . . . . . . . . . 3–19 Checking the Status of the Polycom CMA System . . . . . . . . . . . . . . 3–20 Changing VVX Specific Parameters on the Polycom CMA System 3–20 4 Troubleshooting the Polycom VVX 1500 C Phone . . . . . . . .
1 Overview This guide provides information for system administrators who want to deploy the Polycom® VVX® 1500 C Business Media Phone in a Cisco® Unified Communications Manager environment. It also describes how to: Note • Upgrade the phone’s software when it is connected in a Cisco Unified Communications Manager environment. The phone must be running SIP software 3.1.3 (phone software) or later. • Upgrade the phone’s software when it is connected in an H.323 environment.
Deployment Guide for the Polycom VVX 1500 C Business Media Phone • Warning Setting up the Polycom VVX 1500 C phone and changing the configuration files to work with Cisco Unified Communications Manager. Refer to Setting Up the Polycom VVX 1500 C Phone on page 3-1. To upgrade a Polycom VVX 1500 C phones running SIP 3.1.2RevB or earlier to SIP 3.2.2 or later, you must perform additional steps before rebooting the phone to download the software. Refer to Upgrading the Phone’s Software on page 3-16.
Overview • Local call directory • Placed Call/Missed Call/Received Call lists • Three-way audio conference with management options (join, split, mute • Mid-call video/audio negotiation • Electronic hookswitch with supported headsets • Enhanced feature keys and configurable soft keys • Audio call recording and playback (USB flash drive required) • Digital picture frame (USB flash drive required) • Server Redundancy • Full interactive browser • Phone provisioning by a Polycom CMA system
Deployment Guide for the Polycom VVX 1500 C Business Media Phone • Transferring or forwarding H.323 calls • Joining of remaining parties when H.323 conference host exits • Multiple H.
2 Configuring Cisco Unified Communications Manager The Polycom VVX 1500 C phone, managed by Cisco Unified Communications Manager, is designed to be used like a regular phone on a public switched telephone network (PSTN). This chapter provides basic instructions for setting up Cisco Unified Communications Manager.
Deployment Guide for the Polycom VVX 1500 C Business Media Phone To add the Polycom VVX 1500 C to Cisco Unified Communications Manager: 1. Open a Cisco Unified Communications Manager web administration session. You will prompted to enter your user name and password. Part I: Phone Security Settings 2. Select System > Security Profile > Phone Security Profile >. 3. Select +Add New.
Configuring Cisco Unified Communications Manager 4. Select Third-party SIP Device (Advanced) and click Next. 5. In the Name text box, enter a profile name appropriate for the system. 6. Select the Enabled Digest Authentication check box. 7. Click the Save button. In the status bar near the top of the page, “Update Successful” appears.
Deployment Guide for the Polycom VVX 1500 C Business Media Phone Part II: Adding a Phone User 8. Select User Management > End User > +Add New. The following screen appears. 9. In the User ID text box, enter a user ID according to system and account policies. If you cannot add a user here, your system may be LDAP integrated, in which case you can use an existing user ID (essentially associating the phone to an existing user) or have your LDAP administrator create a new user ID for this phone. 10.
Configuring Cisco Unified Communications Manager 11. In the Digest Credentials text box, enter the digital credentials for the phone. This is the same password that will be used in the phone’s configuration file or to access the web interface. Refer to Deploying Phones From the Provisioning Server on page 3-12 and Upgrading the Phone’s Software on page 3-16. 12. In the Confirm Digest Credentials text box, enter the same value that you entered in the previous step. 13. Click the Save button.
Deployment Guide for the Polycom VVX 1500 C Business Media Phone 15. Select Third-party SIP Device (Advanced), then click Next. The following screen appears. Note that the data shown in this section is only an example. 16. In the MAC Address text box, enter the MAC Address of the phone. 17. (Optional) In the Description text box, enter a description. 18. From the Device Pool list, select the device pool appropriate for your Cisco Unified Communications Manager system phones. 19.
Configuring Cisco Unified Communications Manager 22. From the Device Security Profile list, select the profile created in step 5. The following screen appears. Note that the data shown in this section is only an example. 23. In the Digest User field, select the user created in step 8. 24. Click the Save button. In the status bar near the top of the page, “Update Successful” appears. 25. Reset the Polycom VVX 1500 C in Cisco Unified Communications Manager. 26.
Deployment Guide for the Polycom VVX 1500 C Business Media Phone 27. In the Directory Number text box, enter an appropriate phone extension. 28. From the Route Partition list, select an appropriate route partition. 29. In the Alerting Name text box, enter an appropriate alerting name. 30. In the ASCII Alerting Name text box, enter an appropriate ASCII alerting name. 31. Set the Voice Mail Profile according to the Cisco Unified Communications Manager system requirements. 32.
Configuring Cisco Unified Communications Manager 33. In the Display (Internal Caller ID) text box, enter an appropriate caller ID. 34. In the ASCII Display (Internal Caller ID) text box, enter an appropriate caller ID. 35. In the Maximum Number of Calls text box, enter an appropriate value for your system. Currently the maximum supported value is 6. 36. In the Busy Trigger text box, enter an appropriate value for your system. Currently the maximum supported value is 6. 37. Click the Save button.
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3 Setting Up the Polycom VVX 1500 C Phone The Polycom VVX 1500 C phone is designed to be used like a regular phone on a public switched telephone network (PSTN). It is a business media phone that combines advanced business telephony, one-touch video, real-time presence, and integrated business applications into one seamless, lifelike communications experience. The phone provides a powerful, yet flexible IP communications solution, delivering excellent video and voice quality.
Deployment Guide for the Polycom VVX 1500 C Business Media Phone • If you choose to manage your phones through a provisioning server, you need to: — Set up a provisioning server and download the appropriate files. Refer to Setting Up the Provisioning Server on page 3-5. — Decide which features you want enabled and which you want disabled. Refer to Configuring Your System on page 3-6. — Create configuration files to support the required features on the phones.
Setting Up the Polycom VVX 1500 C Phone For installation and maintenance of the Polycom VVX 1500 C phone, the use of a provisioning server is strongly recommended. This allows for flexibility in installing, upgrading, maintaining, and configuring the phone. Configuration, log, and directory files are normally located on this server. Allowing the phone write access to the server is encouraged.
Deployment Guide for the Polycom VVX 1500 C Business Media Phone — Option 66 Boot Server Host Name. This value represents the IP address (or DNS name) of the FTP server for the phones. A full URL can be specified here. For example, ftp://username:password@ftp.server.com/directory/ . • Recommended Options — Option 2 Time offset. This option determines the phone’s time zone, the value (in hexadecimal) is calculated in the number of seconds from GMT.
Setting Up the Polycom VVX 1500 C Phone m Scroll down to Server User, then press the Edit soft key. n Enter user name of the FTP server, then press the OK soft key. o Scroll down to Server Password, then press the Edit soft key. p Enter password of the FTP server, then press the OK soft key. q Press the Exit soft key twice. r Scroll down Save & Reboot, then press the Select soft key. Your phone will reboot.
Deployment Guide for the Polycom VVX 1500 C Business Media Phone To set up the provisioning server: 1. Create a directory to store the application image and the configuration files. For example, C:\test\VVX1500 . 2. Extract all files from the distribution zip file to the newly created directory. Maintain the same folder hierarchy. The distribution zip file contains many files, but only the following are required: — 2345-17960-001.sip.ld — 000000000000.cfg — SoundPointIPWelcome.
Setting Up the Polycom VVX 1500 C Phone • Shared Call Appearances • H.323 Protocol • Polycom CMA Provisioning To troubleshoot any problems with your Polycom VVX 1500 C phones on the network, refer to Troubleshooting the Polycom VVX 1500 C Phone on page 4-1. Local Digit Map The phone has a local digit map feature to automate the setup phase of number-only calls. When properly configured, this feature eliminates the need for using the Dial or Send soft key when making outgoing calls.
Deployment Guide for the Polycom VVX 1500 C Business Media Phone Call Log The call log is stored in volatile memory and is maintained automatically by the phone in three separate lists: Missed Calls, Received Calls and Placed Calls. The call lists can be cleared manually by the user and will be erased when the phone is restarted. Configuration changes can be performed centrally at the provisioning server. For detailed information on configuration file settings, refer to on page A-4.
Setting Up the Polycom VVX 1500 C Phone Digital Picture Frame A slide show of multiple personal images stored on a USB flash drive can be displayed on the Polycom VVX 1500 C phone during the idle mode. The supported formats include JPEG, BMP, and PNG. The maximum image size is 9999x9999. A maximum of 1000 images can be displayed and these must be stored in a directory of the USB flash drive that you create.
Deployment Guide for the Polycom VVX 1500 C Business Media Phone Voice Mail Integration The phone is compatible with voice mail servers. The subscribe contact and callback mode can be configured per user/registration on the phone. Voice mail access can be configured to be through a single key press. A message-waiting signal from a voice mail server triggers the message-waiting indicator to flash and the call waiting audio tone is played through the active audio path.
Setting Up the Polycom VVX 1500 C Phone Note Refer to the Polycom UC Software Release Notes for the latest list of supported Polycom endpoints/bridges/call servers (or gatekeepers)/media servers and any supported third party products. Any issues (and possible workarounds) with any of the above-mentioned products are also documented in the Release Notes. Configuration changes can be performed centrally at the provisioning server or locally.
Deployment Guide for the Polycom VVX 1500 C Business Media Phone • Calls made using H.323 cannot be forwarded or transferred. — The Transfer and Forward soft keys are not displayed during an H.323 call on a Polycom VVX 1500 C phone. The Forward soft key is not displayed on the idle display of a Polycom VVX 1500 C phone if the primary line is an H.323 line. — If a Polycom VVX 1500 C user presses the Transfer soft key during an H.323 call on a Polycom VVX 1500 C phone, no action is taken.
Setting Up the Polycom VVX 1500 C Phone Note Use an XML editor to create/edit the configuration files. In this way, all configuration files that you create will be valid XML files. If the configuration files are not valid, they will not load on the phone. An error message will be logged to the provisioning server. For more detailed information on specific parameters in configuration files, refer to Configuration Files on page A-1. Deploy Polycom VVX 1500 C phones by: 1.
Deployment Guide for the Polycom VVX 1500 C Business Media Phone Creating an Organization Configuration File To create an organization configuration file: 1. Create an organization configuration file. For example, create sip_Executives.cfg 2. Add contents to the application configuration file. For example: Creating a Master Configuration File To create a master configuration file: 1. Create a master configuration file by using the 000000000000.cfg file from the distribution as templates.
Setting Up the Polycom VVX 1500 C Phone 2. Add contents to the master configuration file. For example: Warning The order of the configuration files listed in CONFIG_FILES is significant: • The files are processed in the order listed (left to right). • The same parameters may be included in more than one file. • The parameter found first in the list of files will be the one that is effective.
Deployment Guide for the Polycom VVX 1500 C Business Media Phone — Loading application — Running — Welcome The reboot process will take some time. 2. Ensure that the configuration process completed correctly. For example, on the phone, press the Menu key, and then select Status > Platform > Application to see the UC Software version and Status > Platform > Configuration to see the configuration files downloaded to the phone.
Setting Up the Polycom VVX 1500 C Phone Download the latest software and release notes from http://www.polycom.com/support/voice/business_media_phones/vvx150 0c.html to the provisioning server. Downloading New Software to the Phone To download the new UC Software to the phone, you need to: • Extract all files from the distribution zip file as you did in Setting Up the Provisioning Server on page 3-5.
Deployment Guide for the Polycom VVX 1500 C Business Media Phone Enabling Provisioning Using a Polycom CMA System Note The Polycom CMA server will auto-provision the H.323 line onto Line Key 1 on the VVX 1500 C phone. If there is an existing SIP line associated with Line Key 1, it will be overwritten. You can configure the H.323 line (auto-provisioned by the Polycom CMA server) to be on a specific line key by entering the value in prov.line.map.cma.1 . Refer to Polycom CMA Provisioning on page 3-12.
Setting Up the Polycom VVX 1500 C Phone 000108.554|cfg |2|00|RT|Enterprise Credentials waiting to acquired mutex <0x1b> 000108.554|cfg |3|00|RT|Enterprise Credentials data is valid 0511151128|xmpp |4|00|SetParameters: cfgRtECredentialsGet username domain 0511151128|so |*|00|User registration (SmithJoeVVX) [2-06194742] — The appropriate line key on the VVX 1500 C phone should be assigned. — Look at the Polycom CMA system Endpoint Monitor View screen.
Deployment Guide for the Polycom VVX 1500 C Business Media Phone Checking the Status of the Polycom CMA System To check the communications status with the Polycom CMA System: >> Press the Menu key, and then select Status > CMA. The following figures show examples of the CMS Status page: Changing VVX Specific Parameters on the Polycom CMA System Within the Polycom CMA system, there are three VVX specific parameters that you can change.
Setting Up the Polycom VVX 1500 C Phone For more information, refer to “Automatic Provisioning Profiles” in the Polycom CMA System Operations Guide, which are available at http://www.polycom.com/support/network/management_scheduling/cm a_4000_5000.html . The three parameters are: • Configuration Server URL—The IP address for the system that will provide the provisioning service. For example, ftp://123.45.67.89/provisioningServer • Logging Server URL—The directory to use for log files, if required.
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4 Troubleshooting the Polycom VVX 1500 C Phone This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use the Polycom® VVX® 1500 C phone in a Cisco® Unified Communications Manager environment. The phone can provide feedback in the form of on-screen error messages, status indicators, and log files for troubleshooting issues.
Deployment Guide for the Polycom VVX 1500 C Business Media Phone Calling Symptom Problem Corrective Action The line icon shows an unregistered line icon. The phone line is unregistered. Contact your system administrator. Pressing the Conferencing soft key or the CONF key does set up a conference in all circumstances. Cicso ad-hoc conferecning is not supported. Contact your system administrator. Polycom VVX 1500 C Display Symptom Problem Corrective Action The time and date are flashing.
Troubleshooting the Polycom VVX 1500 C Phone Upgrading the Polycom VVX 1500 C Phone Symptom Problem You must perform additional steps before rebooting the phone to download the new SIP software. Refer to “Technical Bulletin 53522: Upgrading the Polycom VVX 1500 Phone to SIP 3.2.2” at http://www.polycom.com/usa/en/support/v oice/soundpoint_ip/VoIP_Technical_Bullet ins_pub.html . You want to upgrade the Polycom VVX 1500 C. The VVX 1500 D phone will not upgrade when provisioned by a Polycom CMA system.
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A Configuration Files This appendix provides detailed descriptions of certain configuration files used by the Polycom® UC Software running the Polycom® VVX® 1500 C phone. This appendix contains information on: • Master Configuration File (MAC-address.cfg or 000000000000.cfg) • Configuration Parameters The application configuration files dictate the behavior of the phone once it is running the executable specified in the master configuration file.
Deployment Guide for the Polycom VVX 1500 C Business Media Phone Master Configuration File Master configuration files contain the following XML attributes: • APP_FILE_PATH • CONFIG_FILES • MISC_FILES • LOG_FILE_DIRECTORY • CONTACTS_DIRECTORY • OVERRIDES_DIRECTORY • LICENSE_DIRECTORY For example: A-2
Configuration Files Configuration Parameters Note A number of sample template files are included with the UC software 3.3.1 release. The following templates may be of interest: • h323.cfg • reg-advanced.cfg • video.cfg • sip-interop.cfg For more information, refer to “Sample Template Files” in the “Configuration Files” appendix of the latest Administrator’s Guide for the Polycom UC Software.
Deployment Guide for the Polycom VVX 1500 C Business Media Phone • Polycom CMA system • Configuration files • Default values For detailed information on configuration parameters, including permitted values, default values, types of parameters, and how phone-specific parameters can be created, refer to “Configuration Parameters” in the “Configuration Files” appendix of the latest Administrator’s Guide for the Polycom UC Software.
Configuration Files Set feature.x.enabled to 1 for those features that you want enabled. For example: Edit the dns parameter according to your network.
Deployment Guide for the Polycom VVX 1500 C Business Media Phone The Polycom VVX 1500 C phone supports six registrations. To set up registered lines, edit the reg parameter to reflect the changes you made when you configured Cisco Unified Communications Manager. For example: Note Fields are defined as follows: • address is the assigned extension in Cisco Unified Communications Manager (refer to Configuring Cisco Unified Communications Manager on page 2-1) • auth.
Configuration Files To add a shared line—a line shared with other phones—edit the reg parameter. For example: Edit the reg parameter as shown below (to reflect the registered H.323 lines that you want to appear on the phone). Note Enter the E164 extension into the appropriate reg.x.address field. Message-waiting indication is supported on a per-registration basis. Edit the msg parameter to set the single-button voice mail feature.
Deployment Guide for the Polycom VVX 1500 C Business Media Phone Note msg.mwi.1.callBackMode must be set to contact for proper operation with Cisco Unified Communications Manager. msg.mwi.1.callBack must be set to the voice mail pilot number. By default, the screen saver feature is disabled and the digital picture frame feature looks for images stored in the root folder on the USB flash drive. Edit the up parameter to enable the screen saver feature and set another location for images.
Configuration Files • Set the maximum call rate to your organization’s desired value. Edit the call parameter as shown below: • Set the H.323 auto-answer flag to the desired value. • Se the microphone mute and video mute auto-answer flags to the desired values. • Set the auto-routing preference to protocol. • Set the auto-routing preferred protocol to H323. By default, log.level.change.h323 is set to 4 (Minor error - graceful recovery). The permitted values are 0 to 5.
Deployment Guide for the Polycom VVX 1500 C Business Media Phone • Disable media encryption required. This attribute’s settings control the home page, proxy and size limits to be used by the Polycom Browser when it is selected to provide services. Edit the microbrowser parameters as shown below: • Set the idle display home page URL and refresh rate. • Set the main browser home page URL and idle timeout.
B Miscellaneous Administrative Tasks This appendix provides information required by varied aspects of the Session Initiation Protocol (SIP) application. This includes: • Modifying Phone’s Configuration Using the Web Interface Modifying Phone’s Configuration Using the Web Interface You can make changes to the configuration files through the web interface to the phone.
Deployment Guide for the Polycom VVX 1500 C Business Media Phone b Enter your phone’s IP address as the browser address. A web page similar to the one shown below appears. c To make changes to the phone’s dial paln, select SIP from the menu tab. You will be prompted for the SIP username and password. A web page similar to the one shown below appears.
Miscellaneous Administrative Tasks d Select Local Settings. A web page similar to the one shown below appears. e Make the desired configuration changes. For example, under Digitmap, set to a digit map appropriate to your dial plan. For example, under Digitmap Timeout, set to an appropriate value. For more information, refer to on page A-4. f Select the Submit button. Your phone will reboot.
Deployment Guide for the Polycom VVX 1500 C Business Media Phone g After the reboot is complete, select General from the menu tab. A web page similar to the one shown below appears. h If you make any changes, scroll down to the bottom of the section. i Select the Submit button. Your phone will reboot. j After the reboot is complete, select Lines from the menu tab. A web page similar to the one shown below appears.
Miscellaneous Administrative Tasks k Make the desired configuration changes. For example, under Line 1, fill in the following fields under Identification: Address—Set to the assigned extension within CUCM. Auth User ID—Set to the user ID created in step 9 of Changing Cisco Unified Communications Manager on page 2-1. Auth Password—Set to the digest credential created in step 11 of Changing Cisco Unified Communications Manager on page 2-1.
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