Warranty

Warranty Information

Directed Warranty Policy

Below are instructions for exchanging Directed products covered under warranty. We

recommend that you first attempt to exchange warranted product at the store or dealer where you

purchased it; this is usually the fastest way to get a replacement. For Directed products that were

installed in your vehicle by a Directed authorized retailer, you MUST contact an authorized

dealer for warranty coverage and it must be re-installed by professionals as stated in the warranty

terms.

For a list of authorized dealers in your area please use our Store Locator.

 Your product warranty starts on the date that you purchased the product. A copy of your

store receipt with the purchase date and authorized dealer's information must accompany

the return of any warranted product.

 As stated in the warranty terms that you received with your product, Directed may repair

your defective product, or exchange it with a new or factory refurbished equivalent.

 Your product warranty is voided if the product is damaged through negligence, misuse,

or mishandling, or if any bar-coded labels or serial numbers are removed from the

product.

 Directed will return the product back to you at your expense if it is not covered by the

terms of the warranty.

 See the warranty terms specific to your product for further details.

Instructions for Returning Warranted Product for Exchange

1. All returns and exchanges must be accompanied by an RMA number in order to be

processed properly. If your shipment arrives without an RMA number, your warranty

claim will be delayed. You must include your RMA number on the outside of the

package (written legibly). We must receive your return package within 30 days from the

date you submit your RMA request. Please retain the RMA number for your records.

Important – Click here and answer a few questions in order to generate your RMA

number.

2. You are responsible for return shipping costs. You may use your preferred carrier. We

recommend that you use a traceable method of shipment. If your shipment is lost for any

reason and you do not have proof of delivery, you will not receive a replacement. You

must include your RMA number on the outside of the package.

3. Pack your return carefully. The package you return to us must include all items from your

original purchase, including the main unit and all accessories. In addition you must also

include a copy of your original proof of purchase. Please note you will be responsible for

the cost of any missing items.

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Warranty Information Directed Warranty Policy Below are instructions for exchanging Directed products covered under warranty. We recommend that you first attempt to exchange warranted product at the store or dealer where you purchased it; this is usually the fastest way to get a replacement.
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4. Once you have packaged your product and written the RMA number on the outside of your package, please send to: Residents within the United States Directed Electronics USA Attn: Warranty Department One Viper Way Vista, Ca 92081 Residents within Canada Directed Electronics Canada, Inc. Attn: Warranty Department 2750, Alphonse Gariépy Lachine, QC H8T 3M2 5. Please allow 2 to 3 weeks for your exchange to be processed.