Warranty

WARRANTY

Need more information about warranty for your Python® Product? Access everything you need

to know about warranty guidelines and exchanges here.

Below are instructions for exchanging Directed products covered under warranty. We

recommend that you first attempt to exchange warranted product at the store or dealer where you

purchased it; this is usually the fastest way to get a replacement. For Directed products that were

installed in your vehicle by a Directed authorized retailer, you MUST contact an authorized

dealer for warranty coverage and it must be re-installed by professionals as stated in the warranty

terms.



Your product warranty starts on the date that you purchased the product. A copy of your

store receipt with the purchase date and authorized dealer's information must accompany

the return of any warranted product.



As stated in the warranty terms that you received with your product, Directed may repair

your defective product, or exchange it with a new or factory refurbished equivalent.



Vehicle must be insured against theft at the time vehicle was stolen.



Your product warranty is voided if the product is damaged through negligence, misuse,

or mishandling, or if any bar-coded labels or serial numbers are removed from the

product.



Directed will return the product back to you at your expense if it is not covered by the

terms of the warranty.

Instructions for Returning Warranted Product for Exchange:

PAGE 1
WARRANTY Need more information about warranty for your Python® Product? Access everything you need to know about warranty guidelines and exchanges here. Below are instructions for exchanging Directed products covered under warranty. We recommend that you first attempt to exchange warranted product at the store or dealer where you purchased it; this is usually the fastest way to get a replacement.
PAGE 2
1. All returns and exchanges must be accompanied by an RMA number in order to be processed properly. If your shipment arrives without an RMA number, your warranty claim will be delayed. You must include your RMA number on the outside of the package (written legibly). We must receive your return package within 30 days from the date you submit your RMA request. Please retain the RMA number for your records. 2. You are responsible for return shipping costs. You may use your preferred carrier.