Warranty

1. All returns and exchanges must be accompanied by an RMA number in order to be
processed properly. If your shipment arrives without an RMA number, your warranty
claim will be delayed. You must include your RMA number on the outside of the
package (written legibly). We must receive your return package within 30 days from the
date you submit your RMA request. Please retain the RMA number for your records.
2. You are responsible for return shipping costs. You may use your preferred carrier. We
recommend that you use a traceable method of shipment. If your shipment is lost for any
reason and you do not have proof of delivery, you will not receive a replacement. You
must include your RMA number on the outside of the package.
3. Pack your return carefully. The package you return to us must include all items from your
original purchase, including the main unit and all accessories. In addition you must also
include a copy of your original proof of purchase. Please note you will be responsible for
the cost of any missing items.
4. Please allow 2 to 3 weeks for your exchange to be processed.
5. Once you have packaged your product and written the RMA number on the outside of
your package, please send to:
Residents within the United States
Directed USA
Attn: Warranty Department
One Viper Way
Vista, Ca 92081
Residents within Canada
Directed Canada, Inc.
Attn: Warranty Department
2750, Alphonse Gariépy
Lachine, QC H8T 3M2
Charges and fees:
You are responsible for return shipping and missing parts charges. Directed will be responsible
for shipping the product back to you.
http://www.pythoncarsecurity.com/ContactUs/
Manufacturers’ warranties may not apply in all cases, depending on factors such as use of the
product, where the product was purchased, or who you purchased the product from. Please
review the warranty carefully, and contact the manufacturer if you have any questions.