Operator`s manual

Table Of Contents
4 Troubleshooting
Doc. 065289-03 10/12 63
To troubleshoot:
1. If a sequence is being executed, terminate the sequence by selecting
Batch > Stop in Chromeleon.
2. Try to toggle the valve from Load to Inject by clicking the Load
and
Inject buttons on the Dionex ICS-1100 Control panel in Chromeleon.
3. Turn off the Dionex ICS-1100 power briefly and then restart.
4. If the problem persists, repeat Step 2
.
5. If the problem persists, contact Thermo Fisher Scientific for assistance.
This error occurs if a command is issued to control an option that is not
installed.
To troubleshoot:
Check the Chromeleon Server Configuration program to verify that the option
is enabled.
This error occurs if you try to calibrate the pressure slope when the pressure is
less than 3 MPa (500 psi).
To troubleshoot:
Contact Thermo Fisher Scientific for assistance
.
This error indicates a problem in the pump controller electronics.
To troubleshoot:
Contact Thermo Fisher Scientific for assistance. The Dionex ICS-1100
electronics components cannot be serviced by the user.
OPTION NOT INSTALLED
PRESSURE SLOPE CALIBRATION ERROR
PUMP MOTOR LOST CONTROL