The On-Screen Menus and the Remote Control Arrow Buttons ® ® ® ® For questions regarding your DIRECTV HD DVR, DIRECTV programming, or your DIRECTV DVR with TiVo service, after checking the Troubleshooting chapter of this guide, please contact DIRECTV at 1-800-347-3288.
Remote Control Tips Press the DIRECTV button once to go to DIRECTV Central, or twice to go to the Now Playing List. LIST brings you directly to the Now Playing List. Press (FORWARD) and (BACK) up to 3 times for 3 speeds. Press a fourth time, or press PLAY, to resume normal play. INSTANT REPLAY replays the last 8 seconds of a program. Press CLEAR to delete a title in a list (like the Now Playing list) or to clear things that aren’t part of the program you’re watching (like the channel banner and status bar).
Welcome to DIRECTV
1034748-0001 DIRECTV, the Cyclone Design logo, and Advanced Program Guide are trademarks of DIRECTV, Inc., a unit of Hughes Electronics Corp., and are used with permission. All rights reserved. DIRECTV, 2230 East Imperial Hwy., El Segundo, CA 90245. TiVo, the TiVo logo, TiVolution, the Instant Replay logo, the Advance logo, and the TiVo and Smile design are registered trademarks of TiVo Inc.
Thank you for choosing the DIRECTV® HD DVR! Whether you've been enjoying DIRECTV® service for years or this is your first experience with us, we are excited to introduce to you the DIRECTV HD DVR. Now you can enjoy the best and widest variety in high-definition and digital entertainment with the added convenience of digital video recording, all in one receiver. DIRECTV Delivers HD content.
Table of Contents Using this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii Chapter 1: Connecting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Introduction to Digital Television . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Before You Begin . . . . .
Chapter 4: Pick Programs to Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49 Season Pass, Recording Options, To Do List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Using the Guide to Find Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Find Your Favorite Programs . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 7: Programming the Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 Instructions: TV Power, Volume, and TV Input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Resetting the Programmable Buttons . . . . . . . . . . . . . . . . . . . . . . .
Using this Guide This User’s Guide describes how to connect your new DIRECTV® HD DVR to your television and other audio/video equipment. It also provides valuable information about the features and use of the HD DVR. Throughout this guide, you will see important and helpful notes and tips in this format. Remote Control Tips & Glossary of Icons. The inside front cover of this guide provides an introduction to the remote control.
recommended. Your dish must be The TiVo Logo. As you use your DIRECTV HD DVR, you’ll see the TiVo logo in places like the Now Playing List and TiVo Suggestions. Your new HD DVR incorporates the latest high-definition DVR (Digital Video Recorder) technology from TiVo.
CHAPTER 1 Connecting Introduction to Digital Television 2 Before You Begin 3 Useful Terms 6 Cables and Accessories 9 Setup Options 12
C h a pt e r 1 C o n n e c t i n g Introduction to Digital Television TV used to be simple: a handful of channels, no color, no stereo sound, no choices. All you needed was an antenna and a TV. The antenna captured pictures and sounds and sent them to your TV over a wire. As televisions have acquired more features, and new devices have been created to work with them, it may seem that everything has become more complex.
B e f o r e Y o u B e g in Before You Begin 1 Do not connect your HD DVR to a Make sure that all of your equipment is turned off and the HD DVR is unplugged. Connecting Your HD DVR to a Phone Line digital PBX phone system. Doing so may permanently damage your HD DVR’s modem and will void your warranty. Your DIRECTV HD DVR needs to be connected to a standard analog phone jack for DVR service and pay per view functionality.
C h a pt e r 1 C o n n e c t i n g Satellite Dish Antennas and LNBs Round Single LNB Single satellite Round Dual LNB Single satellite Oval Dual LNB Two satellite Required for all HD programming: Oval Triple LNB Multi-satellite 4 Satellite dish antennas come in two shapes, Round and Oval. A Round dish receives signals from one satellite (Sat A), while an Oval dish can receive signals from two or three satellites (Sat A, Sat B, and Sat C).
B e f o r e Caring for your DIRECTV HD DVR Moving your HD DVR. To prevent damage to sensitive components such as the hard disk drive, ALWAYS unplug your HD DVR, then WAIT a moment for the hard disk to stop spinning before moving it. If you take your HD DVR with you to a location without satellite access—for example, on a weekend get-away to a mountain cabin—you will still be able to connect it to a television and watch programs saved in the Now Playing List.
C h a pt e r 1 C o n n e c t i n g Useful Terms If you’re not an audio/video wizard, you may find yourself stumbling over some of the names, features, and functions of various pieces of equipment. Here’s a quick reference to help you understand some of the terms you may encounter during installation. Satellite TV Terms Satellite Receiver. A satellite receiver does what its name suggests and more.
U s e f u l T e r m s 1 Video, Audio, and Electronics Equipment Terms HDTV Receiver. A high-definition television receiver decodes high-definition, enhanceddefinition, and standard-definition video signals for display on your TV. Your HD DVR combines an HDTV receiver with a satellite receiver and a digital video recorder. Off-Air Antenna. Any antenna used to receive standard or digital TV signals broadcast locally is referred to in this guide as an off-air antenna. SDTV, EDTV, and HDTV.
C h a pt e r 1 C o n n e c t i n g A/V Receiver. An A/V receiver is the hub of a home theater system. It allows you to connect multiple audio and video devices and manage the signal from each device. With it you can switch easily between watching TV, viewing video from your DVD player, or running your game system, by changing the input source. An A/V receiver may also be used to drive two or more loud speakers for a theater-like audio experience.
C a b l e s a n d A c c e s s o r i e s Cables and Accessories 1 In addition to your TV and the equipment that shipped with your DIRECTV HD DVR (shown below), you’ll need a satellite dish antenna, an off-air antenna—both of which should be properly mounted before you connect the HD DVR—and a standard phone line (see page 3 for details) for full functionality. 1. These are the basics: 2.
C h a pt e r 1 C o n n e c t i n g Due to copyright restrictions, you may not be able to view some high-definition programs in highdefinition format using the HD DVR. Wherever possible, you should connect both high-definition and standard video cables to permit standard viewing of programs if HD viewing is restricted. For more information, see page 79.
C a b l e s a n d A c c e s s o r i e s The Component Video cable ( , supplied) provides excellent video quality by separating the video signal into three components, luminance (Y) and two color difference signals (Pb, Pr). You will need to connect a separate cable for audio. (See Option B on page 16.) 1 The HD DVR also has a Digital Audio Out jack to connect an Optical Digital Audio cable ( , not supplied).
C h a pt e r 1 C o n n e c t i n g Setup Options Always connect cables from the OUT jack of one device to the IN jack of the next. Never connect an IN to an IN or an OUT to an OUT. OUT IN On the back of your equipment you will find several jacks. Some are labeled IN and some are labeled OUT. The pictures and sound enter a piece of equipment through cables connected to IN jacks and leave through cables connected to OUT jacks.
S e tu p O pt i o n s 1 Adding Other Components You probably have other audio/video components in addition to your HD DVR and TV. These might include a VCR, DVD recorder, DVD player, game console, and/or a cable box. Some of these devices connect to your HD DVR, while others work independently, with no connection to the HD DVR. For example, you can connect a VCR or a DVD recorder to your HD DVR to archive your favorite recordings.
C h a pt e r 1 The audio and video cables shown are examples only. Use the best connections available on your equipment. This setup includes a high-definition digital video connection to a DVI-compatible TV, and a digital audio connection to an A/V receiver. The Optical Digital Audio cable shown must be purchased separately. For more information, see “Choosing Audio and Video Cables” on page 10.
S e tu p (Optional) Connect the Coaxial RF cable from your off-air antenna to the HD DVR’s Antenna RF In jack. (If you don’t have an off-air antenna, you can skip this step.) O pt i o n s 1 Your HD DVR will work if you connect only one cable to the Connect the Coaxial RF cables from your satellite dish antenna to the jacks labeled Satellite In 1 and Satellite In 2 on the back of the HD DVR. You can connect either cable to either jack.
C h a pt e r 1 The audio and video cables C o n n e c t i n g Option B: Connect audio and video to your HDTV (no A/V receiver) shown are examples only. Use the best connections available on your equipment. This setup includes an analog high-definition video DIRECTV® HD DVR connection and an analog stereo audio connection to a high-definition TV. For more information, see “Choosing Audio and Video Cables” on page 10.
S e tu p (Optional) Connect the Coaxial RF cable from your off-air antenna to the HD DVR’s Antenna RF In jack. (If you don’t have an off-air antenna, you can skip this step.) O pt i o n s 1 Your HD DVR will work if you connect only one cable to the Connect the Coaxial RF cables from your satellite dish antenna to the jacks labeled Satellite In 1 and Satellite In 2 on the back of the HD DVR. You can connect either cable to either jack.
C h a pt e r 1 Before You Begin: C o n n e c t i n g Adding a VCR or DVD Recorder Before adding other devices to your setup, you must first make connections from your satellite dish antenna, to your HD DVR, and to your HDTV using the setup option shown on page 14. This diagram only shows how to connect a VCR or DVD recorder to your HD DVR. A/V Receiver INPUT 1 The audio and video cables Audio Audio Video Video Video Television equipment.
S e tu p If your VCR or DVD recorder is already connected to your TV or A/V receiver for watching video tapes or DVDs, do not disconnect it. All you need to do to save recordings from your HD DVR is to connect standard audio and video from the HD DVR’s outputs to the inputs on your VCR or DVD recorder. In the diagram to the left, Composite A/V cables send audio and video from the HD DVR to the VCR/DVD recorder, then from the VCR/DVD recorder to the TV.
C h a pt e r 20 1 C o n n e c t i n g
CHAPTER 2 Guided Setup Welcome! 22 Satellite Dish Guided Setup 23 Activate Services 27 Off-Air Channels and Video Setup 28 Phone Setup 33 DIRECTV Central 35
C h a pt e r 2 G u i d e d S e t u p Welcome! Now that you have finished connecting your DIRECTV® HD DVR, you are ready to begin Guided Setup. When you first plug in the HD DVR, you will see gray screens which display its progress as it starts up. After a few minutes, you will see the Welcome screen, which marks the start of Guided Setup. If you do not see the Welcome screen, refer to the troubleshooting tips on page 119.
Sa t e l l i t e D is h G u i d e d S e t u p Satellite Dish Guided Setup Satellite Dish Guided Setup tells the HD DVR what type of satellite dish antenna you are using, so you must go through it at least once, even if you are replacing a DIRECTV DVR that was already working. Satellite Dish Guided Setup usually takes about five minutes, plus any time you may need to position your dish. Notice the progress bar at the 2 bottom of the screen.
C h a pt e r 2 G u i d e d S e t u p ZIP Code. Use the number keys on your remote control to enter your ZIP code. The HD DVR uses your ZIP code to determine the direction your satellite dish antenna should point. It also sets your primary network area for off-air channel reception. If you make a mistake, press LEFT arrow to correct it. Satellite Dish Direction. Based on your ZIP code and dish type, this screen shows roughly how to pos(sh sed 33-6(control)-4.4(0)-4.2-5.8( )e)-1.6(ll(sh see dish an.
Sa t e l l i t e • To change the currently selected transponder, use the UP arrow to highlight the transponder number. Press the RIGHT or LEFT arrow to change the transponder. It is best if each transponder has a signal strength above 60. • If you have connected both “Satellite In” jacks, the signal strength for each connection is shown. You should have a good signal on all transponders for both connections.
C h a pt e r 2 G u i d e d S e t u p remote control to go to live TV. This screen also reminds you that you still have some setup steps to complete. Continue with “Activate Services” on page 27. Satellite Signal Troubleshooting. If you encounter problems during Satellite Dish Guided Setup, you will see an error screen with some suggestions. For example, you may have made a mistake entering your ZIP code or your type of satellite dish antenna.
A c t iv a t e S e r v ic e s Activate Services Now it’s time to activate services fo 2 27
C h a pt e r 2 G u i d e d S e t u p Off-Air Channels and Video Setup If you did not connect an off-air antenna to your HD DVR, you can skip “Off-Air Channels Setup” and go to Off-Air Channels Settings “Video Setup” on page 29. If you connected an off-air antenna to your HD DVR, select Channels from the Settings screen, then select Off-Air Channels to confirm or modify these settings. An off-air channel’s frequency may not correspond to its channel number in the guide.
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C h a pt e r 2 G u i d e d S e t u p or use the UP arrow button on the remote to cycle through formats you select on the “Output Format - UP Arrow Setup” screen (see below). For more about watching highdefinition programs, see page 78. Output Format - UP Arrow Setup. Use this screen to select all of the video formats that your TV can display. (Check your TV’s owner’s manual to be sure.) Press SELECT to check each format your TV supports. Press the LEFT arrow to leave the screen when you’re done.
O f f - A i r C h a nn e l s a n d V i d e o S e t u p What's the difference between 1080i, 720p, 480p, and 480i? These are names for different video resolution formats. Each name includes a number and a letter. The number indicates how many horizontal lines of information make up a single video image. Generally, bigger numbers mean sharper, more detailed images. The letter indicates whether the output uses “interlaced” or “progressive” scanning.
C h a pt e r 2 G u i d e d S e t u p or high-definition video signals. You must connect your HD DVR to your HDTV using the HDMI cable, the HDMI-to-DVI cable, or the Component Video cable to use the enhanced- or high-definition video output formats. The table below shows which video output formats can be viewed with each of the HD DVR’s video output jacks.
P h o n e S e t u p Phone Setup To begin Phone Setup, press the DIRECTV button on your remote. Select Messages & Setup, then Settings, then Phone. The Final Setup Steps screen appears. 2 Final Setup Steps. Make sure the DIRECTV HD DVR is connected to a standard phone line. The HD DVR occasionally makes a brief phone call to get updates to the DVR service and for pay per view functionality. By default, the HD DVR will not pick up the phone if the line is busy.
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D I R E C T V C e n t r a l DIRECTV Central Almost everything you do with the DVR service starts from DIRECTV Central. You can set up recordings, watch live TV or recorded programs, read messages from DIRECTV, and access Showcases featuring entertaining and informative video clips. To get to DIRECTV Central, press the DIRECTV button on your remote control. 2 Occasionally, you will notice icons beside some of the options in DIRECTV Central.
C h a pt e r 36 2 G u i d e d S e t u p
CHAPTER 3 The Basics in 5 Short Tours Tour 1: Play with Live TV 38 Tour 2: DIRECTV Advanced Program Guide™ 40 Tour 3: Find and Record Your Favorite Programs 42 Tour 4: Find New Programs 44 Tour 5: Now Playing List 46 Cool Things You Can Do 47
C h a pt e r 3 T h e B a s i c s i n 5 S ho r t T o u r s Guid e List Tour 1: Play with Live TV Vol Record Chan In this tour, you’ll take a look at how you can control live TV. So grab your remote and press the LIVE TV button to go to live TV! Page Play (-) Slo w TV T r T SAT ow VP e V Input First, press the PAUSE button—the program you’re watching pauses. Now you can stand up and stretch, or go to the kitchen and get a snack.
T o u r 1 : P l a y w i t h L i v e T V Status Bar Press PAUSE or PLAY to see the status bar. It shows a one-hour period. The green segment is the portion of the current hour that has been saved by your DIRECTV® HD DVR. The right edge of the green part is always the current time. 3 The white line marks the part of the program you are currently watching. If it is anywhere back in the green segment you are “behind” real time. Press CHAN UP.
C h a pt e r 3 T h e B a s i c s i n 5 S ho r t T o u r s Tour 2: DIRECTV Advanced Program Guide™ In live TV, the Advanced Program Guide lets you see what’s on, change channels, schedule recordings, and more. Press the GUIDE button to see it. Changing Channels The guide shows a list of channels on the left and times across the top. One program is highlighted—it’s a different color than the others. Its description appears at the top of the grid.
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C h a pt e r 3 T h e B a s i c s i n 5 S ho r t T o u r s Tour 3: Find and Record Your Favorite Programs If you do not find the program you’re looking for, it may be You can always record the program you’re watching by pressing the RECORD button on the remote. If you have not changed the channel for a while, your DIRECTV® HD DVR will add to your recording whatever part of the program it has already saved, up to 30 minutes.
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C h a pt e r 3 T h e B a s i c s i n 5 S ho r t T o u r s Tour 4: Find New Programs Your DIRECTV® HD DVR makes it easy for you to find what you want to watch—by responding to your interests and collecting the best the networks have to offer. TiVo Suggestions TiVo Suggestions is a personalized list of shows selected to match your preferences. How is this magic possible? Any time you watch programs, live or pre-recorded, or browse programs with the Program Guide, you can rate them.
T o u r 4 : F i n d N e w P r o g r a m s It’s important to remember these characteristics of TiVo Suggestions recordings: • TiVo Suggestions never replace shows you explicitly request, and they do not prevent your requested shows from being recorded. • TiVo Suggestions are always the first programs deleted to make room for recordings you request. 3 Auto-recording TiVo Suggestions is an easy way to find programs that you never knew about, or old favorites you may have forgotten.
C h a pt e r 3 T h e B a s i c s i n 5 S ho r t T o u r s Tour 5: Now Playing List Your DIRECTV® HD DVR can record many hours of programming—enough to fill a slew of video tapes! Fortunately, it also labels and organizes all those saved programs. Unlike a VCR, your HD DVR’s Now Playing List gives you instant access to all recorded programs—no need to spend time scanning for an episode somewhere on a tape. To go to the Now Playing List, press the LIST button.
C o o l T hi n g s Y o u C a n D o Cool Things You Can Do Never be late for your favorite programs. Working late? Stuck in traffic? Don’t worry. If you set up a recording or a Season Pass, the program will be waiting for you in the Now Playing List. You can even start watching from the beginning while it finishes recording. Make your television wishes come true with a WishList™ search.
C h a pt e r 3 T h e B a s i c s i n 5 S ho r t T o u r s Use the EXIT button. The EXIT button hides the status bar, guide, channel banner, and anything else that is not part of the program. Record two programs at the same time with Dual Tuner! Dual tuner means your HD DVR can record programs on two channels at the same time—two satellite channels, two off-air channels, or one of each (depending on how you connected your HD DVR).
CHAPTER 4 Pick Programs to Record Season Pass, Recording Options, To Do List 50 Using the Guide to Find Programs 56 Find Your Favorite Programs 58 Find Programs That Match Your Interests 62
C h a pt e r 4 P i c k P r o g r a m s t o R e c o r d Season Pass, Recording Options, To Do List Your DIRECTV® HD DVR makes finding and recording programs easy—so easy that you may find more programs you enjoy than you ever expected! Your HD DVR can help with this too, by giving you simple ways to manage your recordings and make sure you watch what you want, when you want to watch it.
S e a s o n P a s s , R e c o r d i n g • Parental Controls. If Parental Controls are on when you schedule a repeating recording, the HD DVR checks its current program information to see if any upcoming program violates a Parental Control. If it does, the HD DVR requires the current password to continue. See page 91 for more information. • Keep at Most=5. By default, five episodes of a program are kept in the Now Playing List. You can change this setting. See page 52. • Resolving conflicts.
C h a pt e r 4 P i c k P r o g r a m s t o R e c o r d Recording Options include: • Keep At Most. This option sets the maximum number of episodes to be saved—useful for keeping only the most recent nightly news or only a few of your kids’ daily programs. The default setting is 5. (Only appears for a repeating recording.) • Show Type. You can select “Repeats & first run,” “First run only,” which records only new episodes, and “All (with duplicates).” (Only appears for a repeating recording.
S e a s o n P a s s , R e c o r d i n g O p t i o n s , T o D o L i s t Season Pass Manager With dual tuner, you can record two programs at the same time. Conflicts will occur only if you try to schedule a third recording that overlaps the other two. By default, the oldest Season Pass has the greatest priority. If some Season Pass programs are not recording, you may need to change their priority with the Season Pass Manager.
C h a pt e r 4 P i c k P r o g r a m s t o R e c o r d To Do List The To Do List shows all your scheduled recordings and lets you cancel or edit them. To view it, go to DIRECTV Central, then Pick Programs to Record, then To Do List. Individual recordings are marked with a single checkmark ( ) to the left of the program title. Season Pass and manual repeating recordings have a double checkmark ( ), and WishList recordings (see page 62) have a star ( ).
S e a s o n P a s s , R e c o r d i n g O p t i o n s , T o D o L i s t View Recording History This is an advanced feature in the To Do List for those who really want all the details. Selecting this option takes you to a list of three types of programs: Deleted. To find programs that were deleted, press the UP arrow or CHAN UP. (You will find these programs listed above the point where the highlight bar starts off.
C h a pt e r 4 P i c k P r o g r a m s t o R e c o r d Using the Guide to Find Programs The DIRECTV Advanced Program Guide™ displays up to two weeks of TV programming at the touch of a button. You can use the guide to quickly find programs and set up recordings by customizing the channels and filtering the types of programs shown in the guide. To view the guide, press the GUIDE button on your remote.
U s i n g t h e G u i de t o F i n d P r o g r a m s highlight them. In addition, if a channel has no programs in the selected category within six hours of the time on the guide, the guide will not show that channel. Recording a Program from the Guide If the program is in progress, highlight it in the guide and press RECORD. If the program is on later, highlight it and press RECORD or SELECT. If the program you have chosen is not a pay per view event, a transparent screen displays.
C h a pt e r 4 P i c k P r o g r a m s t o R e c o r d Find Your Favorite Programs Search by Title If you know the name of the program you’re looking for, or even the first part of the name, choose Search by Title from Pick Programs to Record. Then follow these steps: 1. If you wish, you can first narrow the search with a category and sub-category. If you only know one word in the title, use a Title WishListTM to find the program. See page 65 for details.
F i n d Y o u r F a v o r i t e P r o g r a m s Record by Time or Channel Record by Time or Channel offers you three options: Browse by Time, Browse by Channel, and Manually Record Time/Channel. Browse by Time. Browse by Time lets you browse all programs on a particular day and time. For example, you can browse all the movies on Saturday night. With Browse by Time, you can filter the list to see only programs on your Favorite Channels or only programs in a particular category.
C h a pt e r 4 P i c k P r o g r a m s t o R e c o r d Browse by Channel. Browse by Channel lets you browse through programs on a particular channel. You can start with all channels or just your favorites. To browse by channel: 1. Highlight and select either “All Channels,” which includes all the channels you receive, or “Favorite Channels,” which includes just the channels you have selected as your favorites. 2. Use the UP and DOWN arrows to select the date you want to browse.
F i n d Y o u r F a v o r i t e P r o g r a m s Manually Record Time/Channel. Manually Record Time/Channel lets you schedule a recording on a specific channel at a specific time, just as you would with a VCR. You can also create a manual repeating recording for every week, every day, or every weekday. To create a manual recording: 1. To choose the Recording Type, use the UP and DOWN arrows to select “One Time,” or “Repeating.” Then press the RIGHT arrow. 2.
C h a pt e r 4 P i c k P r o g r a m s t o R e c o r d Find Programs That Match Your Interests Try a WishListTM Search! If you know what you like, WishList searches are great! A WishList search automatically finds programs that match your interests, tastes, passions, and whims on any channel you receive. And it keeps on searching for as long as you keep the WishList. For example, you could create a Category Only WishList for the category “Movies” and subcategory “Action/Adventure.
Fi n d P r o g r a m s T h a t M a t c h Y o u r I nt e r e s t s After you create a WishList search, you can periodically view what it finds by selecting “View all upcoming WishList programs,” or selecting an individual WishList, then selecting “View upcoming programs.” Then you can schedule recordings for the programs or episodes you want. (See page 67 for more details.
Fi n d P r o g r a m s T h a t M a t c h Y o u r I nt e r e s t s Keyword or Title WishList. You can create a Keyword WishList with one keyword or with several. If you enter more than one keyword, the WishList only finds programs that match all of your keywords. With Keyword WishList searches, the DVR service checks for your keywords in the program or episode title, description, actor, director, year, and category information.
C h a pt e r 4 P i c k t o R e c o r d Title WishList searches are an Tips for entering keywords: excellent way to search for a • To specify an exact phrase in a Keyword or Title WishList, surround a set of words with quotation marks (to enter quotation marks, press PAUSE ( ). For example, the keyword BILL SIMON might also turn up a documentary about Simon Branden with a director whose name is Bill. Use “BILL SIMON” to be certain you find programs that only feature Bill Simon.
Fi n d P r o g r a m s T h a t M a t c h Y o u r I nt e r e s t s Browsing, Recording, and Editing a WishList Search Browsing all WishList searches. Select “View all upcoming WishList programs.” This displays a list of up to 10 upcoming programs from each of your WishList searches—and up to 200 programs total (so it may take a long time to display). To record a program, select its title, then choose “Record this episode” on the Program Information screen.
C h a pt e r 68 4 P i c k P r o g r a m s t o R e c o r d
CHAPTER 5 Watching Live TV and Recorded Programs Using the Control Buttons 70 Status Bar 71 Channel Banner 72 Watching Live TV 73 Watching Programs from Now Playing 76 Watching High-Definition Programs 78 Save to VCR 81 Music Channels 82
C h a pt e r 5 W a t c h i n g L i v e T V a n d R e c o r d e d P r o g ra m s Using the Control Buttons When you fast forward too far, press INSTANT REPLAY to rewind eight seconds. Press it again if you really Part of the fun of watching programs with your DIRECTV® HD DVR is using the pause, instant replay, and slow motion features. Here’s an overview of the control buttons: RECORD. Records a program.
S t a tu s Ba r Status Bar When you press PLAY, PAUSE, FORWARD or BACK, the status bar appears on the lower part of your screen. In live TV, the status bar represents one hour (notice the white tick marks every 15 minutes). In recorded programs, the bar shows the program’s length. The green portion of the bar represents the part of the program saved by the HD DVR. The HD DVR automatically saves up to 30 minutes of live TV. You can rewind and fast forward through the saved portions of a program.
C h a pt e r 5 W a t c h i n g L i v e T V a n d R e c o r d e d P r o g ra m s Channel Banner Pressing the RIGHT arrow cycles through channel banner styles, from small . . . to medium . . . The channel banner appears at the top of the screen when you change channels or press INFO, THUMBS UP or THUMBS DOWN, or the RIGHT arrow during a program. It disappears after a few seconds. You can set how long the banner stays on the screen when you change channels. (See page 90.
W a t c h i n g L i v e T V Watching Live TV When you’re watching a program as it’s broadcast, you’re watching live TV. To go to live TV at any time, press the LIVE TV button on your remote. You can also select Watch Live TV from DIRECTV Central. If you’ve used the pause, rewind, slow, or instant replay features and are “behind” live TV, press ADVANCE to catch up. Changing Channels There are several ways to change channels: • Use the Guide.
C h a pt e r 5 W a t c h i n g L i v e T V a n d R e c o r d e d P r o g ra m s channel is cleared, and the HD DVR starts saving live TV on the new channel (in addition to the other most recent channel you were watching). You can use the pause, fast forward, instant replay, and slow motion features on either of the two current channels. For more on dual tuner, see page 48.
W a t c h i n g L i v e T V T DIRECTV Grid Program listings 5 75
C h a pt e r 5 W a t c h i n g L i v e T V a n d R e c o r d e d P r o g ra m s Watching Programs from Now Playing All programs recorded on your DIRECTV® HD DVR are listed in the Now Playing List (no more searching through unlabeled videotapes!). To go to the Now Playing List, press the DIRECTV button on your remote control twice, or press the LIST button. As soon as a recording begins, it appears at the top of the list.
W a t c h i n g P r o g r a m s f r o m N o w P l a y i n g If you have given a program a Thumb rating, Thumbs Up/Thumbs Down icons appear at the top of the Program Information screen. You can change the rating here by pressing THUMBS UP or THUMBS DOWN. Ratings and Advisories. The Program Information screen shows ratings and advisories for the selected program. For a description of movie and television ratings, and of television advisories, see “Parental Controls” on page 91.
C h a pt e r 5 W a t c h i n g L i v e T V a n d R e c o r d e d P r o g ra m s Watching High-Definition Programs While a cable is connected to the HDMI Output jack, the Component Video Output is disabled. You can’t view video from both the HDMI Output and the Component Video Output at the same time. High-definition television is different, and not just because it delivers the highest quality all-digital pictures and sound available today.
W a t c h in g • • H i g h - D e f i n i t i o n Use the RATIO button to change your “TV Aspect Correction” setting. Press RATIO once to display the current setting, and again to change it. This setting either stretches the picture, or adds panels to the picture, to fill the entire screen. This is useful if the broadcast aspect ratio does not match your TV’s screen size. See page 30 for more about “TV Aspect Correction.
C h a pt e r 5 W a t c h i n g L i v e T V a n d R e c o r d e d P r o g ra m s Finding High-Definition Programs There are many ways to find high-definition programs to watch and record. • Filter the program guide. See page 41 for more about filtering the guide. • Check out HD programming from DIRECTV. The DIRECTV® HD Package includes several HD channels. When you subscribe to the DIRECTV® HD Package, you will receive a list of the HD channels currently available.
S a v e t o V C R Save to VCR If you have a VCR, you can save a program from the Now Playing List to a videotape. Save to VCR happens in real time, so if a program is two hours long, it will take two hours to save it. You will not be able to watch live TV or recordings while saving. Programs recorded in high-definition format will be saved to a videotape in standard format. You can use the “Save to VCR” feature with a DVD recorder; just connect a DVD recorder to your HD DVR instead of a VCR.
C h a pt e r 5 W a t c h i n g L i v e T V a n d R e c o r d e d P r o g ra m s Music Channels Some DIRECTV® channels feature continuous music. You can tune to a music channel just as you would any other channel. You cannot record music channels or use special features—such as pause or rewind—on a music channel. Music Channels have a special music banner that displays for five minutes when you first tune to them. You can bring the music banner back to the screen by pressing the RIGHT arrow, or INFO.
CHAPTER 6 Messages and Setup Messages from DIRECTV 84 Purchases 85 Settings 89 System Information 104 System Test 105 Troubleshooting 106 Restart or Reset System 107 Standby 108
C h a pt e r 6 M e s s a g e s a n d S e t u p Messages from DIRECTV From time to time DIRECTV may send you messages about updates to your service and other important notices. These messages are important, useful and easy to find—we made them that way because we really want you to read them. When your DIRECTV® HD DVR receives a new message, a message icon ( ) appears on the channel banner and in DIRECTV Central. To read a message: 1. From DIRECTV Central, select Messages & Setup. 2. Select “Messages.
P u r c h a s e s Purchases The Purchases screen displays a list of all pay per view programs you have purchased, along with their date and time. To see the Purchases screen, press the DIRECTV button to go to DIRECTV Central. Select Messages & Setup, then Purchases. Each program in the list is marked either “Upcoming,” “Purchased,” “Canceled,” or “Unviewed.” • Upcoming. These programs are scheduled to be purchased but have not aired yet. You have not yet been charged for them.
C h a pt e r 6 M e s s a g e s a n d S e t u p Pay Per View If a pay per view program exceeds spending or rating limits you have set with Parental Controls, a password will be required to purchase it. Your DIRECTV® HD DVR makes buying and recording pay per view events a snap. You can order them when they are promoted on live TV, or during a search for programs. You can order them to watch, or to be recorded. And the whole transaction can be handled using your remote control. Ordering from Live TV.
P u r c h a s e s The pay per view Program Information screen gives you the following options: • Purchase & record info. If the HD DVR does not have purchase information (such as the price of the pay per view event) immediately available, it can do a quick check to retrieve it. When the HD DVR gets purchase information, the event becomes available to purchase and record. To check for purchase information the HD DVR must briefly tune to a special channel.
C h a pt e r 88 6 M e s s a g e s a n d S e t u p • View upcoming showings. Press SELECT to display a list of upcoming showings for the program. Highlighting one of these showings and pressing SELECT displays the Program Information screen for that showing. LEFT arrow from the list returns to the previous screen. • Watch Now. Available if the program has been purchased and is currently playing. • Review/cancel purchases.
S e t t i n g s Settings With the selections in Settings, you can customize the HD DVR to work more to your liking. To view the available options, go to DIRECTV Central and select Messages & Setup, then Settings. Audio Alternate Audio. Some programs have alternate audio tracks available, including other language tracks. Use this setting to choose your default language track. Some of the languages listed will not be available for some programs.
C h a pt e r 6 M e s s a g e s a n d S e t u p Channels Channel Banner. When you change channels or press the RIGHT arrow while watching live TV, the channel banner displays, then disappears after a few seconds. If you want the channel banner to disappear quickly, select “Clear banner quickly.” Channel Lists. With DIRECTV® service, your HD DVR receives information for all channels available through DIRECTV.
S e t t i n g s Off-Air Channels. If you selected “Satellite and off-air antenna” as your program source during Guided Setup, your HD DVR is already set up to receive digital broadcasts from an off-air antenna. In this case, you may not ever need to use the settings available here. If you selected “Off-Air antenna only” as your program source, you probably completed these settings during Guided Setup. See page 28 for details. The large version of the channel banner has a shortcut to Parental Controls.
C h a pt e r 6 M e s s a g e s a n d S e t u p screen, then enter your password. When Parental Controls are temporarily turned off, any program or channel can be viewed, but the correct password is still required to change Parental Controls settings. To re-enable Parental Controls ( ): On the Parental Controls screen, select “Re-enable Parental Controls.” Alternately, you can put the HD DVR into Standby Mode, then take it out of Standby Mode.
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C h a pt e r 6 M e s s a g e s a n d S e t u p 2. A channel list appears with a padlock icon to the left of any locked channels. Highlight a channel and press SELECT to add or remove a padlock icon. Use CHAN UP/DOWN to move through the list quickly. You can highlight a specific channel by entering its channel number with the number buttons on the remote. 3. When you are done, press the RIGHT or LEFT arrow to return to Parental Controls. Your changes are saved automatically. Spending limit.
S e t t i n g s Motion Picture Association of America ratings for movies G: General Audiences. Most parents would find this material suitable for all ages. R: Restricted. This material is specifically designed to be viewed by adults and therefore may be unsuitable for children under 17. PG: Parental Guidance Suggested. Parents may find portions of this material unsuitable for younger children. NC-17: Adult Content.
C h a pt e r 6 M e s s a g e s a n d S e t u p Phone The HD DVR makes periodic connections to DIRECTV and to the DVR service, using a standard telephone line. These brief phone calls ensure that your HD DVR receives updates to the DVR service, content for Showcases, and pay per view functionality. You can see details of phone connections on the Phone screen, including the time of the last successful call and the next scheduled call, as well as the status of the last connection.
S e t t i n g s four hours, the Update Numbers screen appears. Press SELECT to connect to the DVR service to retrieve the most current list of dial-in numbers for that area code. After the call completes, press SELECT. The Dial-In Number screen appears. 3. Use the UP/DOWN arrow to choose one of the numbers on the Dial-In Number screen. The HD DVR will use this number to connect to the DVR service. After you press SELECT, the Dialing Format screen will appear.
C h a pt e r 6 M e s s a g e s a n d S e t u p Set Call Waiting Prefix. If you have call waiting, you may choose to disable it while the HD DVR is making a call, so that the HD DVR’s phone call is not interrupted. If you do not disable it, the HD DVR may drop the call and allow the second call to ring through, depending on your phone system. The HD DVR will then try its call again later.
S e t t i n g s Remote Control You can program your remote to control power, muting and volume on your TV or A/V Receiver. You can also use your HD DVR remote to change inputs on your TV. See “Programming the Remote Control” on page 109 for instructions. Satellite and Off-Air Antenna The Satellite and Off-Air Antenna Settings screen has options for testing and resetting your satellite and off-air antenna information.
C h a pt e r 6 M e s s a g e s a n d S e t u p To change the transponder, use the UP arrow to highlight the transponder number. Press the RIGHT or LEFT arrow to change the transponder number. It is best if each transponder has a signal strength above 60. If your signal strength is low, see “Satellite Signal Troubleshooting,” on page 26. Test Off-Air Signal Strength.
S e t t i n g s TiVo Suggestions This screen lets you turn automatic recording of TiVo Suggestions on or off. When automatic recording is on, TiVo Suggestions may be recorded when there is free space. Programs you have recorded or scheduled to record will never be deleted to make room for TiVo Suggestions. If space is needed for your scheduled recordings, TiVo Suggestions are the first programs to be deleted. When you set up your HD DVR, automatic recording of TiVo Suggestions is on.
C h a pt e r 6 M e s s a g e s a n d S e t u p Letterbox Color. Programs may be broadcast in Standard (4:3) or Wide Screen (16:9) format. If the broadcast format does not match your TV’s size, you will see panels at the sides, or at the top and bottom of your screen. Choose the color of these panels: gray or black. Your TV may also add panels to the sides or top and bottom of a picture, depending on its settings. Consult your TV’s owner’s manual for more information. Output Format - Current Setting.
S e t t i n g s TV Aspect Correction. Programs may be broadcast in Standard (4:3) or Wide Screen (16:9) format. If the broadcast format does not match your TV’s size, the HD DVR can display panels at the sides, or at the top and bottom of the picture, to fill the screen. Use this screen to choose whether or not you want your HD DVR to add letterbox and sidebar panels to the picture.
C h a pt e r 6 M e s s a g e s a n d S e t u p System Information This is where you can find the HD DVR’s serial number, Receiver ID number, the manufacturer and model number, the software version, information about recent service calls, and the HD DVR’s storage capacity. You’ll need some of this information if you contact Customer Care for support. You can use CHAN UP/DOWN to move through the whole screen.
S y s t e m T e s t System Test System Test runs tests on the HD DVR’s signal, tuning, access card, and phone connection, then shows the test results. You can also see the ID Number for your DIRECTV Access Card on this screen. The tests begin when you press SELECT. If the tests succeed, press SELECT to return to Messages & Setup. If the tests fail, press SELECT to retry them or LEFT arrow to return to Messages & Setup.
C h a pt e r 6 M e s s a g e s a n d S e t u p Troubleshooting The following screens provide tips that may help you troubleshoot various problems. Use CHAN UP/DOWN to see all of the text on the screens. (There is also extensive troubleshooting available in Chapter 8 of this guide.) 106 • Parental Controls Troubleshooting provides instructions for using Parental Controls. • Phone Troubleshooting can help if your HD DVR’s phone connection is unsuccessful.
R e s t a r t o r R es e t S y s t e m Restart or Reset System You may need to restart the HD DVR as a routine troubleshooting step. These options may erase information and restore original factory settings. Selecting a reset option brings you to a warning screen, as a safety measure. To continue press THUMBS DOWN three times, then press ENTER. Restart the Recorder. Shuts down the HD DVR and starts it up again.
C h a pt e r 6 M e s s a g e s a n d S e t u p Standby You can put your DIRECTV® HD DVR in standby mode by selecting Standby from DIRECTV Central, or by pressing the STANDBY button on the front of your HD DVR. If you have an A/V receiver or • The PWR light on the front of the HD DVR turns off, and it stops sending a picture to your TV. If a recording is in progress, the red REC light remains lit. • If you temporarily turned off Parental Controls, standby mode enables them again.
CHAPTER 7 Programming the Remote Control Introduction 110 Instructions: TV Power, Volume, and TV Input 111 Resetting the Programmable Buttons 114 Setting a Remote Address 115
C h a pt e r 7 P r og r a m mi n g th e R e m o te Co n t r o l Introduction For information about the individual buttons on the remote control, please refer to the inside front cover of this guide. Before programming the remote control, you must first insert the batteries and complete Guided Setup. Using the Remote with a TV and A/V Receiver The DIRECTV Remote will already work with your DIRECTV® HD DVR. You can also set it up to control your TV and A/V receiver.
I ns t r uc ti o n s : T V P o w er , V o lu m e, an d T V I n pu t Instructions: TV Power, Volume, and TV Input 1. Go to the Remote Control Setup screen. Press the DIRECTV button; then select Messages & Setup, then Settings, then Remote Control.
C h a pt e r 7 P r og r a m mi n g th e R e m o te Co n t r o l 4. Enter a code. Use the number buttons on the remote control to enter a four-digit code (starting with the first code in the list on the screen). After you press the fourth digit of the code, the red light on the end of the remote control should flash. If it doesn’t, try the next code. 5. Test the code.
I ns t r uc ti o n s : T V P o w er , V o lu m e, an d T V I n pu t 2. Enter the search code. Refer to the table below and use the number keys on your remote control to enter the appropriate code. To Test: TV power, volume, TV input and muting Enter: 0999 0999 A/V receiver power, A/V receiver volume volume, and mute and mute only 1999 1999 After you press the fourth digit of the code, the red light on the end of the remote control will flash twice, then remain on. 3.
C h a pt e r 7 P r og r a m mi n g th e R e m o te Co n t r o l Resetting the Programmable Buttons If you make a mistake, or are having difficulty, you can reset the programmable buttons. Once you do so, all the buttons on the remote will return to the unprogrammed state of a new remote. 1. Prepare the remote control. Point the remote away from your HD DVR.
Se tting a Rem ote A ddres s Setting a Remote Address If you have two HD DVRs in the same house, you may want to assign a remote address to each remote control. This will prevent the crossing of signals between one HD DVR’s remote and the other’s. 1. If the HD DVRs are both in the same room, cover the area around the shiny, dark plastic window on the front of one HD DVR. You can use a piece of cloth, a magazine, or anything thick and opaque. This prevents the HD DVR from receiving signals. 2.
C h a pt e r 116 7 P r og r a m mi n g th e R e m o te Co n t r o l
CHAPTER 8 Troubleshooting Contacting Customer Care 118 Questions About Setup and Getting Started 119 Questions About Live TV 120 Questions About Satellite or Antenna Signal 122 Questions About Pick Programs to Record 126 Questions About Parental Controls 132 Questions About the DIRECTV® HD DVR’s Phone Calls 133 Questions About Audio and Video 136 Questions About Pay Per View 141 Questions About the Remote Control 143 Questions About the DIRECTV® DVR with TiVo® Service 144
C h a pt e r 8 T r o u b l e s h o o t i n g Contacting Customer Care For questions about your DIRECTV® HD DVR, your DIRECTV® programming or your DVR service After checking troubleshooting, call DIRECTV Customer Care at 1-800-531-5000 if you need help • Connecting your HD DVR to your TV and other A/V equipment. • With Guided Setup or daily phone calls that are failing. • With an HD DVR that does not function properly even after restarting it.
Q u e s t i o n s A b o u t S e tu p a n d G e t t i n g S ta r t e d Questions About Setup and Getting Started I do not see the Welcome screen. • • Make sure your TV is showing video from the correct input. Check which of your TV’s inputs you used to connect video from your HD DVR. You may need to use the “INPUT,” “SOURCE,” or “TV/VIDEO” button on your TV or TV’s remote control to change video sources.
C h a pt e r 8 T r o u b l e s h o o t i n g Questions About Live TV How do I see what’s on TV on every channel? • From live TV, press the GUIDE button on the remote to display the program guide. You can use the CHAN UP/DOWN button to scroll the list a page at a time and use the FORWARD and BACK buttons to go forward and back in time. How long can I pause live TV? • You can pause for up to 30 minutes on each tuner. After 30 minutes, the video will start playing again, 30 minutes behind “real time.
Q u e s t i o n s A b o u t L i v e T V After changing the channel, how do I rewind to what I was watching before? • You can only rewind live TV to the point where you last changed the channel. When you change the channel, you skip ahead to the current time on the new channel, and start recording fresh, on that channel. If you are behind live TV and watching something you still want to see, you shouldn’t change the channel.
C h a pt e r 8 T r o u b l e s h o o t i n g Questions About Satellite or Antenna Signal During Guided Setup, the screen got stuck on the Satellite Info screen. • Press the DIRECTV button, then select Messages & Setup, then Settings, then Satellite & Off-Air Antenna, then Reset Satellite Information. The screen will warn you not to proceed unless you have been instructed to do so by a customer care representative. In this instance, it is safe to proceed past this screen without consulting Customer Care.
Q u e s ti o ns A b o u t S a t e l li t e o r A nt e n n a S i g n a l dishes. You can also find positioning information by repeating Satellite Dish Guided Setup, available by pressing the DIRECTV button, then selecting Messages & Setup then Settings, then Satellite & Off-Air Antenna, then Repeat Guided Setup. • There may be an obstruction (for example, trees) between the satellite dish antenna and the sky. If this is the case, you may have to change the position of your satellite dish antenna.
C h a pt e r 8 T r o u b l e s h o o t i n g • Some off-air antenna channels broadcast programming only during certain hours. Check with your local stations for broadcast schedules. • You may not be able to receive off-air antenna signals from all channels in your local area. Your antenna may be too far from some broadcasters to receive a strong signal, or the signal may be obstructed by buildings, trees, or mountains. I can’t tune to one of my channels.
Q u e s ti o ns A b o u t S a t e l li t e • Program information for off-air antenna channels comes from the DVR service over the satellite connection, based on your ZIP code. From time to time, new local channels begin broadcasting, but these channels are not automatically added to the guide. This means you may not see all available local antenna channels in the guide. • Try scanning for additional available off-air antenna channels. To do this, select Messages & Setup from DIRECTV Central.
C h a pt e r 8 T r o u b l e s h o o t i n g Questions About Pick Programs to Record There are very few or no shows listed when I press GUIDE or look for programs to record. I can’t find my program in the listings, although I know it's on. • Your HD DVR may not have all its program guide data yet. When you first begin to use your HD DVR, it begins to download guide information from the DIRECTV satellites.
Q u e s t i o n s A b o u t P i c k P r o g r a m s t o R e c or d time. This is true whether or not you also connected an off-air antenna. This option is not recommended. • For more about dual tuner, see page 48. Can I recover a recorded program that was deleted? How can I save a program longer? • Unfortunately, there is no way to bring back a program that has been deleted from the Now Playing List. You can, however, choose to save programs longer.
C h a pt e r 8 T r o u b l e s h o o t i n g How do I cancel a recording? • If you try to change the channel while a program is recording, you will be given the option to cancel the recording. • To cancel a scheduled recording: In the To Do List, highlight the program and press the CLEAR button. What happens if a sports event I have scheduled to record goes into overtime? • The DVR service cannot predict whether a sporting event might go into overtime.
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C h a pt e r 8 T r o u b l e s h o o t i n g My program didn’t get recorded. I set the HD DVR up to record something, and it’s not in the Now Playing List. • If this happens, you can check Recording History for an explanation why the program did not record. Recording History is the first selection available in the To Do List. Here are some reasons why a program may not be available in the Now Playing List: • The program may have been canceled by the network.
Q u e s t i o n s A b o u t P i c k P r o g r a m s t o R e c or d What does it mean when my HD DVR says programs will be deleted earlier than planned? • By default, all programs except pay per view events are kept for at least two days. After that, programs may be deleted to make room for other recordings you request. Recordings of pay per view events are kept until you delete them.
C h a pt e r 8 T r o u b l e s h o o t i n g Questions About Parental Controls My Parental Controls are not working. • For Parental Controls to work, they must be on (and not temporarily turned off). Whenever you enter a password to bypass Parental Controls, Parental Controls become temporarily turned off. If they are temporarily turned off, you can turn them back on at the Parental Controls screen (see page 91), or by putting your HD DVR in standby mode and then taking it out of standby.
Q u e s t i o n s A b o u t t h e D I R E C T V ® H D D VR’s Ph on e Ca ll s Questions About the DIRECTV® HD DVR’s Phone Calls My HD DVR is not connecting to the DVR service. • Verify that the phone jack is working by connecting a phone to the same jack the HD DVR is using, and checking for a dial tone. Make sure the phone cord is securely connected to the HD DVR and the wall jack. • Try another local dial-in number from the Phone Dialing Options screen.
C h a pt e r 8 T r o u b l e s h o o t i n g • If you have a caller ID box, try removing it from the line since some models interfere with the HD DVR modem's ability to make a call. • If you have a cordless telephone, fax machine, or computer modem connected to the same line, go to Messages & Setup, then Settings, then Phone, then Change Dialing Options. Turn off “Phone avail. detection.” • You might have too much line noise to make a connection. The HD DVR ships with a 25 foot phone cord.
Q u e s t i o n s A b o u t t h e D I R E C T V ® H D D VR’s Ph on e Ca ll s What if I need to make a call while the HD DVR is using the phone? • When you pick up the phone, the HD DVR will interrupt the download process and free the phone line for your call. Hang up, wait at least 45 seconds, then pick up the line again to make a call. The HD DVR will attempt its call again later.
C h a pt e r 8 T r o u b l e s h o o t i n g Questions About Audio and Video I can’t select an alternate audio track. • Alternate audio tracks are not available for all programs. If a program has an alternate audio track, and you are watching it live, you can select it through the channel banner. • Programs are recorded with only one audio track, either the primary or an alternate audio track, so you cannot select an alternate audio track on a recorded program.
Q u e s t i o n s A b o u t A u d i o I see a message that says “Viewing is not permitted using the HDMI output.” • Some high-definition programming is copyright protected using a standard called HDCP (High-definition Digital Content Protection). If you see this message, it means your TV is not compatible with HDCP, and it can’t display the program. The HD DVR’s video outputs will be disabled until you disconnect the cable connected to its HDMI output jack.
C h a pt e r 8 T r o u b l e s h o o t i n g I see a picture, but I don’t hear sound. Or, I hear sound, but don’t see a picture. Always connect cables from the OUT jack of one device to the IN jack of the next. Never connect an IN to • Check the audio and video cable connections from your HD DVR to your TV and/or A/V receiver. Make sure each connection is firmly in place. • Many TVs have multiple inputs for audio and video.
Q u e s t i o n s • A b o u t A u d i o a n d V i d e o Try restarting the HD DVR: From Messages & Setup, select Restart or Reset System, then Restart the Recorder. If you cannot fix the problem, call DIRECTV Customer Care at 1-800-531-5000. The HD program I’m watching doesn’t seem to be high-definition quality. • Make sure that you connected video from your HD DVR to your HDTV using a highdefinition video cable: the HDMI cable, the HDMI-to-DVI cable, or the Component Video cable.
C h a pt e r 140 8 T r o u b l e s h o o t i n g • Make sure the HD DVR’s TV Aspect Ratio is set to match the size of your TV screen. To do this, press the DIRECTV button to go to DIRECTV Central. Select Messages & Setup, then Settings, then Video, then TV Aspect Ratio. • Your TV may be adding panels to the picture. Check your TV’s owner’s manual for more information about its aspect ratio and letterbox/sidebar panel settings.
Q u e s t i o n s A b o u t P a y P e r V i e w Questions About Pay Per View How do I record a pay per view event? • If it is on now, tune to the channel carrying the program and press RECORD. • If it is on later, go to live TV, press the GUIDE button to see the guide. Highlight the program and press SELECT. How do I cancel a pay per view purchase? • You may cancel pay per view purchases before the program airs by using the Purchases screen. For more information, see page 85.
C h a pt e r 8 T r o u b l e s h o o t i n g • If the program exceeds a limit set with Parental Controls, and Parental Controls are on, you will need the password to view it. • If you are attempting to order a pay per view selection with your remote control and cannot, call DIRECTV Customer Care at the number provided on the back of this guide. I can’t find the station of a pay per view program I ordered.
Q ues tio ns Abo ut th e Remo te C on t ro l Questions About the Remote Control My remote control doesn’t work with my television. • You need to program the HD DVR’s remote control to control some functions of your television or audio/visual equipment. See page 110. My remote control doesn’t work with my HD DVR. • Your remote control’s batteries may be weak. If its batteries are weak, the red light on the end of the remote control will not flash when you press buttons.
C h a pt e r 8 T r o u b l e s h o o t i n g Questions About the DIRECTV® DVR with TiVo® Service How do I prevent TiVo Suggestions from being automatically recorded and listed on Now Playing List? • Press the DIRECTV Button, then select Messages & Setup, then Settings, then TiVo Suggestions, then No. Will my HD DVR still work without the DVR service? • Without the DVR service, your DIRECTV® HD DVR will have no recording functionality.
Q u e s t i o n s A b o u t t h e D I R E C T V ® D V R w i t h T i V o ® S e r v i c e How does my TiVo Suggestions list get generated? How does it know what I like? • Your personal TV preferences are based on programs you have rated with THUMBS UP and THUMBS DOWN. Also, any program you record that does not already have a Thumb rating is automatically given one THUMB UP. TiVo Suggestions isn’t making accurate suggestions for me. • If you haven’t had your HD DVR for very long, give it time.
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CHAPTER 9 Warranty and Specifications Limited One Year Warranty 148 FCC Information 150 Specifications 152 Safety Instructions 155
C h a pt e r 9 W a r r a n t y a n d S p e c i f i c a t i o n s Limited One Year Warranty DIRECTV warrants your DIRECTV® HD DVR (Model Number: HR10-250) and any included accessories against defects in material or workmanship for a period of one (1) year after the date of purchase. WHO IS COVERED? You must have proof of purchase to receive warranty service. A sales receipt or other document showing that you purchased the product is considered proof of purchase.
Limited One Year Warranty • • • • manufactured, approved and/or authorized, or repair of products damaged by these modifications. A product used for commercial or institutional purposes. DIRECTV makes no warranty that the access connection will be a local (not long distance) phone call. The continued provisioning of any of the programming and other services delivered through the HD DVR including but not limited to television programming, show information, program guide data, and scheduling information.
C h a pt e r 9 W a r r a n t y a n d S p e c i f i c a t i o n s FCC Information Declaration of Conformity—Standards to which Conformity is declared: FCC Part 15 removing and applying power to the equipment, the user is encouraged to try to correct the interference by one or more of the following measures: This device complies with Part 15 of the FCC Rules.
F CC connected to a compatible modular jack that is also compliant. See installation instructions for details. The REN is used to determine the number of devices that may connect to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of the RENs should not exceed five (5.0).
C h a pt e r 9 W a r r a n t y a n d S p e c i f i c a t i o n s Specifications CAUTION: To prevent electrical Satellite In: F-Type Connector Female (2) shock, match wide blade of plug Antenna RF In: F-Type Connector Female Video Out: S-Video 4-Pin Mini DIN Composite Video RCA (1) Component Video RCA (1) HDMI Digital Audio & Video (1) Audio Out: Stereo L/R RCA (1 pair) Optical SPDIF Digital Telephone: RJ-11 Female, 2-Wire Control Out: 3.
S p e c i f i c a t i o n s MACROVISION COPYRIGHT PROTECTION DIRECTV® DIRECTV UPGRADES The HD DVR incorporates copyright protection technology that is protected by U.S. patents and other intellectual property rights. Use of this copyright protection technology must be authorized by Macrovision, and is intended for home and other limited pay per view uses only unless otherwise authorized by Macrovision. Reverse engineering or disassembly is prohibited. U.S. patent Nos.
S a f e t y I n s t r u c t i o n s Safety Instructions This product was designed and manufactured to meet strict quality and safety standards. There are, however, some installation and operation precautions of which you should be particularly aware. Please read these instructions before operating the equipment and save them for future reference. 1. Read Instructions—All the safety and operating instructions should be read and understood before the appliance is operated. 2.
C h a pt e r 9 W a r r a n t y a n d S p e c i f i c a t i o n s 11. Battery Caution—Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions. 12. Object and Liquid Entry—Never push objects of any kind into this product through cabinet slots, as they may touch dangerous voltage points or short the parts, resulting in the risk of fire or electric shock.
S a f e t y I n s t r u c t i o n s 20. Movement—Avoid moving the unit while it is plugged in to avoid accumulative shock and vibration damage to the internal hard disk drive. 21. Polarization—The DIRECTV® HD DVR is equipped with a plug that will fit into the power outlet only one way. Do not modify the plug. If the plug does not fit, contact your electrician to replace your outlet.
C h a pt e r 158 9 W a r r a n t y a n d S p e c i f i c a t i o n s
APPENDIX A Front and Back Panel Reference
A p p e n d i x A F r o n t a n d B a c k P a n e l R e f e r e n c e Front Panel Reference This section describes the buttons, lights, and other elements on the front panel of the DIRECTV® HD DVR. 1. Access Card door. Open the access card door and insert your access card here. An access card is required to receive DIRECTV® programming. See page 6 for more information. 2. FORMAT button. Use this button to change the Video Output Format.
Fr on t Pa ne l Ref ere n ce 3. Video Output Format lights. The light currently lit indicates the selected Video Output Format. See page 29 for more information. 4. Power and Record lights. The Power light indicates that the HD DVR is powered on. This light changes color to amber when a button on the remote or the front panel is pressed. The Record light is red while a recording is unprogressive. It turns amber when a connection to the DVR service is in progress.
A p p e n d i x A F r o n t a n d B a c k P a n e l R e f e r e n c e Back Panel Reference 1 2 3 5 4 6 9 7 8 11 10 12 13 This section describes the use of the connection jacks on the back panel of the DIRECTV® HD DVR. If your setup doesn’t match any of the examples, you can use this information for general reference as you set up your equipment. See page 10 for more information about audio and video cables and connections. 1. AC ~ In.
B a c k P a ne l R e f e r e n c e functionality. The HD DVR periodically makes a brief phone call to update your service information. Do not connect the HD DVR to digital PBX systems. Doing so may permanently damage your HD DVR’s modem and will void your warranty. 3. Serial. For future use. 4. IR. For future use. 5. HDMI Output. If your TV has an HDMI input jack, you can connect your HD DVR to your TV using the HDMI cable (supplied).
A p p e n d i x A F r o n t a n d B a c k P a n e l R e f e r e n c e output format settings. If you use a different connector for video, you can still use just the red and white (L and R) jacks for stereo audio. 9. Digital Audio Out. Use the Digital Audio Out to connect your HD DVR to an A/V receiver with a digital audio input. To do so, you will need an optical digital audio cable (not supplied).
APPENDIX B GNU General Public License
A p p e n d i x B G N U G en e r a l P u b li c L i c e n s e GNU General Public License Version 2, June 1991 Copyright (C) 1989, 1991 Free Software Foundation, Inc. 59 Temple Place, Suite 330, Boston, MA 02111-1307 USA Everyone is permitted to copy and distribute verbatim copies of this license document, but changing it is not allowed. Preamble The licenses for most software are designed to take away your freedom to share and change it.
G N U either the Program or any derivative work under copyright law: that is to say, a work containing the Program or a portion of it, either verbatim or with modifications and/or translated into another language. (Hereinafter, translation is included without limitation in the term “modification”.) Each licensee is addressed as “you”. Activities other than copying, distribution and modification are not covered by this License; they are outside its scope.
A p p e n d i x B a) Accompany it with the complete corresponding machine-readable source code, which must be distributed under the terms of Sections 1 and 2 above on a medium customarily used for software interchange; or, b) Accompany it with a written offer, valid for at least three years, to give any third party, for a charge no more than your cost of physically performing source distribution, a complete machine-readable copy of the corresponding source code, to be distributed under the terms of Sectio
G N U copies directly or indirectly through you, then the only way you could satisfy both it and this License would be to refrain entirely from distribution of the Program. If any portion of this section is held invalid or unenforceable under any particular circumstance, the balance of the section is intended to apply and the section as a whole is intended to apply in other circumstances.
A p p e n d i x B but not limited to loss of data or data being rendered inaccurate or losses sustained by you or third parties or a failure of the program to operate with any other programs), even if such holder or other party has been advised of the possibility of such damages. End of terms and conditions.
Index
I n de x A A/V receiver 8 programming remote to control 110 access card 6 accessories and cables 9 activate DIRECTV and DVR services 27 Actor WishList. See WishList.
F Favorite channels 90 Favorites 90 FCC information 150 filter filter the program guide 56 see also channels FORMAT button 29, 102 FORWARD button 70 front panel reference 160–161 G Glossary of Icons vii GNU General Public License 166 guide options 40 guide styles 74 Guided Setup activate DIRECTV service 27 overview 22 phone setup 33 Satellite Dish Guided Setup 23 H HD programs finding 80 watching 78 HDCP 79, 137 HDMI 7 HDMI cable 10 HDMI output copyright protection and 79, 137 HDMI-to-DVI cable 10 HDTV 7
I n de x programmable buttons resetting 114 progressive scanning 31 R rating settings movies and 92 MPAA definitions 95 TV content and 92 TV movies and 92 TV ratings definitions 95 ratings 77 RATIO button 30, 103 record from live TV 57 from the guide 57 RECORD button 70 recording capacity 130, 152 Recording History 55 Recording Options Keep At Least 52 Keep At Most 52 Keep Until 52 Show Type 52 Start Recording 52 Stop Recording 52 recording two programs at the same time 6, 48 remote control incompatibility
U UP arrow setting up 30, 102 V VCR connecting 13, 18 video cables choosing 10 high-definition 10 video output format 31 video settings 101 video setup 29 View Recording History 55 View Upcoming 57 VOLUME button, programming 111 W warranty 148–149 watching recorded programs 76 WishList 62–67 Actor WishList 64 auto-recording WishList 67 browsing 67 Category only WishList 64 Director WishList 64 editing 67 keyword tips and 66 Keyword WishList 65 view all upcoming and 67 175
I n de x 176
Remote Control Tips Press the DIRECTV button once to go to DIRECTV Central, or twice to go to the Now Playing List. LIST brings you directly to the Now Playing List. Press (FORWARD) and (BACK) up to 3 times for 3 speeds. Press a fourth time, or press PLAY, to resume normal play. INSTANT REPLAY replays the last 8 seconds of a program. Press CLEAR to delete a title in a list (like the Now Playing list) or to clear things that aren’t part of the program you’re watching (like the channel banner and status bar).
The On-Screen Menus and the Remote Control Arrow Buttons ® ® ® ® For questions regarding your DIRECTV HD DVR, DIRECTV programming, or your DIRECTV DVR with TiVo service, after checking the Troubleshooting chapter of this guide, please contact DIRECTV at 1-800-347-3288.
