DIRECTV® HD Receiver OWNER’S MANUAL MODEL : LSS-3200A Before connecting, operating or adjusting this product, please read this instruction booklet carefully and completely.
SAFETY WARNING CAUTION RISK OF ELECTRIC SHOCK DO NOT OPEN CAUTION: TO REDUCE THE RISK OF ELECTRONIC SHOCK DO NOT REMOVE COVER (OR BACK). NO USER SERVICEABLE PARTS INSIDE. REFER TO QUALIFIED SERVICE PERSONNEL. THE LIGHTNING FLASH WITH ARROWHEAD SYMBOL, WITHIN AN EQUILATERAL TRIANGLE, IS INTENDED TO ALERT THE USER TO THE PRESENCE OF UNINSULATED “DANGEROUS VOLTAGE” WITHIN THE PRODUCT’S ENCLOSURE THAT MAY BE OF SUFFICIENT MAGNITUDE TO CONSTITUTE A RISK OF ELECTRIC SHOCK TO PERSONS.
DECLARATION OF CONFORMITY This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions : (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Trade Name / Model : LG / LSS-3200A Responsible Party : LG Electronics Inc., Chicago office Address : 6133 North River RD Suite 1100 Rosemont, IL. 60018, U.S.A. Contact Person : Mr. P. H.
IMPORTANT SAFETY INSTRUCTIONS CAUTION: PLEASE READ AND OBSERVE ALL WARNINGS AND INSTRUCTIONS IN THIS OWNER’S MANUAL AND THOSE MARKED ON THE UNIT. RETAIN THIS BOOKLET FOR FUTURE REFERENCE. This set has been designed and manufactured to assure personal safety. Improper use can result in electric shock or fire hazard. The safeguards incorporated in this unit will protect you if you observe the following procedures for installation, use, and servicing.
IMPORTANT INFORMATION Due to copyright restrictions, you may not be able to view some high-definition programs in high-definition format using this product. If HD viewing is prohibited due to copyright restrictions, you would need to connect other interfaces to view the program. In certain markets, access to local channels requires a DIRECTV® Multi-Satellite Dish Antenna. For the most current information about the availability of local channels in your area, contact your retailer or visit DIRECTV.com.
TABLE OF CONTENTS Safety Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 DECLARATION OF CONFORMITY . . . . . . . . . . . . . . . . . . . . . . . .2 IMPORTANT SAFETY INSTRUCTIONS . . . . . . . . . . . . . . . . . . .3-4 Table of Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-6 1. Introduction 1-1. A New World of Digital Entertainment . . . . . . . . . . . . . . . .7 1-2. Main Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. Advanced Program Guide™ 7-1. About the Advanced Program Guide™ . . . . . . . . . . . . . . .50 7-2. Layout of the Advanced Program Guide™ Screen . . . . .51-52 7-3. Moving through the Advanced Program Guide™ . . . . .53-54 7-4. Selecting a Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55 7-5. Getting More Program Information . . . . . . . . . . . . . . .56-57 7-6. Setting a Timer/Record Event for Future Viewing . . . . . . .58 7-7. Purchasing DIRECTV® Pay Per View Programs . . . . . .
1. INTRODUCTION 1-1. A New World of Digital Entertainment Welcome to the LSS-3200A DIRECTV® HD Receiver, an advanced HDTV/digital satellite receiver that showcases a new generation of digital entertainment. The DIRECTV HD Receiver delivers a variety of programs from DIRECTV and has a built-in HD Receiver that serves as a digital receiver that makes it possible to view digital programs even on your analog TV. However an analog TV will not display the HD quality.
1-2. Main Features Ultimate Entertainment • A Wide Variety of Programs Hundreds of channels are available by subscription from DIRECTV. • DIRECTV Advanced Program Guide™ Instant access for up to seven days of program listings. Ability to jump a day or 6 hours at a time. Ability to search and tune by program title, key word, or category. Technical Flexibility • Seamless Tuning between Channels Tune seamlessly to over-the-air, cable and satellite.
2. IMPORTANT OVERVIEW 2-1. Sending Signals Satellite Sat A 101 Sat C 110 Sat B 119 Digital signal Analog signal DIRECTV TV HD Receiver Phone Jack Analog Cable service Digital broadcasting is a new way of sending programs over the airwaves with superior quality video and audio. The DIRECTV® HD Receiver enables you to take full advantage of digital broadcasting. To fully enjoy it, it is helpful to understand the ways that program signals are sent.
2-2. TV Signal Formats Standard Comparison Table Signal Format Active Lines Sound Aspect Ratio Resolution Analog 480 Stereo (2 ch) 4:3 720 x 480 Digital SD/ED HD 480 720 or 1080 Dolby Digital® (5.1 ch) Dolby Digital (5.1 ch) MPEG Audio (2 ch) 4 : 3 or 16 : 9 16 : 9 640 x 480 1280 x 720 704 x 480 1920 x 1080 The digital TV standards allow several different formats.
2. IMPORTANT OVERVIEW 2-3. Display Formats The DIRECTV® HD Receiver provides several display formats. Pressing the DISPLAY FORMAT button repeatedly on the front panel changes the display formats following order: 1080i → 720p → 480p → 480i → native → variable 1 → variable 2 → variable 3 → EZ DVI. In 1080i, 720p, 480p, and 480i modes, all input signal formats are converted to the chosen display format.
2-4. Normal and Wide Format Signals When you view a high-definition picture(16:9) with 480i or 480p format setting, the RATIO button on the remote control changes the wide mode in the cycle of Letterbox → Cropped, → Squeezed. When you view a standard definition picture (4:3) with 720p or 1080i format setting, the RATIO button on the remote control changes th e wide mode in the cycle of Normal → Wide → Panorama → Zoom → CINE-Zoom.
2. IMPORTANT OVERVIEW 2-4. Normal and Wide Format Signals WHEN YOU SET THE DISPLAY FORMAT TO HDTV (1080i/720p) High-Definition Output Format (16:9) Program Format *Three temporary adjustment options available High-Definition (16:9) Normal Choose when you want to view a picture with an original 4:3 aspect ratio on your 16:9 TV. Black or gray bars will show at the left and right sides. antenna Wide Choose when you want to evenly stretch the width of a normal picture to fill the entire screen.
2-5. Audio Signals Digital Audio Signals center channel speaker left speaker surround sound speaker right speaker sub-woofer surround sound speaker Dolby Digital Sound with 5.1 Channels The DIRECTV® HD Receiver will be the focal center of your home entertainment system comprising a variety of components, such as TV, DVD, VCR, etc. and external audio systems.
2. IMPORTANT OVERVIEW 2-5. Audio Signals Analog Audio Signals VIDEO OUT ANT IN Analog stereo amplifier CABLE IN 2 1 DIGITAL AUDIO OUT DATA PORT Y S VIDEO OUT L1 AUDIO IN COMPONENT OUT (1080ii/720p/480p/480ii) L2 Pb RGB OUT DVI-HDTV OUT (1080i/720p/480p) (1080ii/720p/480p/480i TYPE OUT TO TV OPTICAL R1 R2 Pr AUDIO OUT Audio cables The analog audio outputs may be used to drive an external Hi-Fi audio system instead of the TV speakers.
2-6. On-Screen Display Main Menu You can adjust the setup through a user-friendly on-screen menu using the remote control. While viewing a program, the on-screen menu will appear on your TV screen if you press the MENU button on your remote control. The on-screen menu is operated using a simple, straight-forward ‘Highlight and Select’ process. You just highlight a menu item by using “DEF G ” on your remote control, and select it by pressing “ ”. The on-screen menu also offers visual cues for easy guidance.
2. IMPORTANT OVERVIEW 2-6. On-Screen Display EZ Help First, certain features and terminologies used in the on-screen menus require your basic understanding to fully utilize their capabilities. The DIRECTV® HD Receiver provides a powerful feature called “EZ Help” that describes highlighted menu item to help you understand the features. Press and hold the “HELP (?)” button to display the “EZ Help”. Once you release the button, the EZ Help menu disappears from the screen.
3. SETUP AND CONNECTIONS 3-1. Unpacking Make sure you have received all these items listed below with the DIRECTV® HD Receiver.
3. SETUP AND CONNECTIONS 3-1. Unpacking DIRECTV® HD Receiver The DIRECTV HD Receiver is capable of receiving signals from the satellite dish, cable, and/or over-the-air antenna and sending the decoder signals to your TV. Remote Control In addition to the DIRECTV HD Receiver, the remote control can be programmed to control many other devices. Batteries To install the batteries, slide open the battery compartment and insert the two AA batteries provided.
3-2. Back Panel of the DIRECTV® HD Receiver VIDEO OUT ANT IN CABLE IN DIGITAL AUDIO OUT COMPONENT OUT (1080ii/720p/480p/480ii) 2 1 DATA PORT Y RF REMOTE S VIDEO OUT L1 L2 Pb R1 R2 Pr RGB OUT DVI-HDTV OUT TYPE OUT TO TV OPTICAL PHONE JACK SATELLITE IN VCR CONTROL (1080i/720p/480p) (1080ii/720p/480p/480ii) AUDIO OUT Ant In Is used to connect an over-the-air or terrestrial antenna. Cable In Is used to connect a coaxial cable coming from your cable TV service outlet or cable box.
3. SETUP AND CONNECTIONS 3-2. Back Panel of the DIRECTV® HD Receiver Audio Out 1,2 Is used to provide analog audio signals to VCR, TV set, HD Monitor, or Analog Hi-Fi System. Digital Audio Out Is used to connect a digital optical cable from the DIRECTV HD Receiver to the Dolby Digital® receiver or decoder. Dolby Digital audio enables the viewer to experience theater-quality sound using up to 5.1 audio channels when available in the broadcast.
3-3. General Recommendations CAUTION: Make all connections before plugging the power supply cord into a standard 120V, 60Hz AC power outlet. You can connect the DIRECTV® HD Receiver in a variety of configurations. The answers to the following questions will determine the correct setup for you. - What type of antennas do you have? Satellite dish, cable, and/or over-the-air antennas.
3. SETUP AND CONNECTIONS 3-4. Connecting to Antennas - Non-Satellite Sources Receiving Signals 1. Connect the “Antenna” to the “ANT IN” jack on the DIRECTV® HD Receiver using a coaxial RF cable. 2. Connect the cable TV signal to the “CABLE IN” jack on the DIRECTV HD Receiver using a coaxial RF cable.
3-4. Connecting to Antennas - Round Dish (Satellite A) Antenna LNB Sat A Cable TV wall jack Dish Jack 1 VIDEO OUT ANT IN CABLE IN DIGITAL AUDIO OUT COMPONENT OUT (1080ii/720p/480p/480ii) 2 1 DATA PORT Y RF REMOTE S VIDEO OUT L1 L2 RGB OUT Pb DVI-HDTV OUT TYPE OUT TO TV OPTICAL R1 R2 Pr PHONE JACK SATELLITE IN VCR CONTROL (1080i/720p/480p) (1080ii/720p/480p/480ii) AUDIO OUT Phone wall jack Receiving Signals 1.
3. SETUP AND CONNECTIONS 3-4. Connecting to Antennas - Oval Dish (Satellite A, B) VIDEO OUT ANT IN CABLE IN DIGITAL AUDIO OUT COMPONENT OUT (1080ii/720p/480p/480ii) 2 1 DATA PORT Y RF REMOTE S VIDEO OUT L1 L2 Pb R1 R2 Pr RGB OUT DVI-HDTV OUT TYPE OUT TO TV OPTICAL PHONE JACK SATELLITE IN VCR CONTROL (1080i/720p/480p) (1080ii/720p/480p/480ii) AUDIO OUT Receiving Signals 1. Connect the “Antenna” to the “ANT IN” jack on the DIRECTV® HD Receiver using a coaxial RF cable. 2.
3-4. Connecting to Antennas - Oval Dish (Satellite A, B, C) Receiving Signals 1. Connect the “Antenna” to the “ANT IN” jack on the DIRECTV® HD Receiver using a coaxial RF cable. 2. Connect the cable TV signal to the “CABLE IN” jack on the DIRECTV HD Receiver using a coaxial RF cable. 3. Connect “Output” of the multi-switch to the “SATELLITE IN” jack on the DIRECTV HD Receiver using a coaxial RF cable.
3. SETUP AND CONNECTIONS 3-5. TV Connection - Analog TV LNB Sat A LNB Sat C LNB Sat B Antenna Dish Cable TV wall jack Analog TV ANT.IN V L R 5x4 Multi-switch Output VIDEO OUT ANT IN CABLE IN DIGITAL AUDIO OUT COMPONENT OUT (1080ii/720p/480p/480ii) 2 1 DATA PORT Y RF REMOTE S VIDEO OUT L1 L2 RGB OUT Pb DVI-HDTV OUT TYPE OUT TO TV OPTICAL R1 R2 Pr PHONE JACK SATELLITE IN VCR CONTROL (1080i/720p/480p) (1080ii/720p/480p/480ii) AUDIO OUT Phone wall jack TV Viewing 1.
3-5. TV Connection - HD Monitor (Y/Pb/Pr type) LNB Sat A LNB Sat C LNB Sat B Antenna Dish Cable TV wall jack HD-Ready TV ANT.IN L R Y Pb Pr 5x4 Multi-switch Output VIDEO OUT ANT IN CABLE IN DIGITAL AUDIO OUT COMPONENT OUT (1080ii/720p/480p/480ii) 2 1 DATA PORT Y RF REMOTE S VIDEO OUT L1 L2 RGB OUT Pb DVI-HDTV OUT TYPE OUT TO TV OPTICAL R1 R2 Pr PHONE JACK SATELLITE IN VCR CONTROL (1080i/720p/480p) (1080ii/720p/480p/480ii) AUDIO OUT Phone wall jack TV Viewing 1.
3. SETUP AND CONNECTIONS 3-5. TV Connection - HD Monitor (RGB type) LNB Sat A LNB Sat C LNB Sat B Antenna Dish Cable TV wall jack HD-Ready TV ANT.
3-5. TV Connection - HD Monitor with HDCP (DVI-HDTV type) TV Viewing 1. Connect the “OUT TO TV” jack on the DIRECTV® HD Receiver to the “ANT IN” jack on your TV using a coaxial RF cable. 2. Connect the “DVI-HDTV OUT” jack on the DIRECTV HD Receiver to the “DVI-HDTV IN” jack of your TV using DVI-HDTV type connector. (The “TYPE” switch must be set toward the “RGB/DVI-HDTV” jacks.) 3. Connect the L/R “AUDIO OUT” jacks on the DIRECTV HD Receiver to the L/R “AUDIO IN” jacks on your TV using RCA-type cables.
3. SETUP AND CONNECTIONS 3-6. VCR Connection LNB Sat A LNB Sat C LNB Sat B Antenna Dish Cable TV wall jack VCR IN V ANT.
3-6. VCR Connection - VCR Controller VIDEO OUT ANT IN CABLE IN DIGITAL AUDIO OUT COMPONENT OUT (1080ii/720p/480p/480ii) 2 1 DATA PORT Y RF REMOTE S VIDEO OUT L1 L2 Pb R2 Pr RGB OUT DVI-HDTV OUT TYPE OUT TO TV OPTICAL R1 PHONE JACK SATELLITE IN VCR CONTROL (1080i/720p/480p) (1080ii/720p/480p/480ii) AUDIO OUT VCR Controller VCR (front view) IR Sensor VCR (side view) 1/2" to 1" Connect the VCR Controller to allow the Timer and Rec feature to automatically operate your VCR.
3. SETUP AND CONNECTIONS 3-7. Audio Connection - Digital Audio System SPDIF IN A/V Receiver VIDEO OUT ANT IN CABLE IN DIGITAL AUDIO OUT COMPONENT OUT (1080ii/720p/480p/480ii) 2 1 DATA PORT Y RF REMOTE S VIDEO OUT L1 L2 Pb R1 R2 Pr RGB OUT DVI-HDTV OUT TYPE OUT TO TV OPTICAL PHONE JACK VCR CONTROL (1080i/720p/480p) (1080ii/720p/480p/480ii) AUDIO OUT Dolby Digital® Connection 1.
3-7. Audio Connection - Analog Hi-Fi System VIDEO OUT ANT IN Analog stereo amplifier CABLE IN DIGITAL AUDIO OUT DATA PORT Y S VIDEO OUT L1 AUDIO IN COMPONENT OUT (1080ii/720p/480p/480ii) 2 1 L2 RGB OUT Pb DVI-HDTV OUT TYPE OUT TO TV OPTICAL R1 R2 Pr (1080i/720p/480p) (1080ii/720p/480p/480ii) AUDIO OUT Audio cables Hi-Fi System Connection 1. Connect the Left and Right “AUDIO OUT” jacks from the DIRECTV® HD Receiver to the Left and Right “INPUT” jacks on your Hi-Fi audio system.
3. SETUP AND CONNECTIONS 3-8.
4. FRONT PANEL AND REMOTE CONTROL 4-1. Using the Front Panel of the DIRECTV® HD Receiver 1 POWER Turns the DIRECTV HD Receiver on or off. 2 Access Card and RESET button Door The Access Card is the means by which DIRECTV controls the distribution of its services. The card must be inserted into the access card slot at all times to enable reception of satellite signals. The RESET button resets the HD Receiver.
4. FRONT PANEL AND REMOTE CONTROL 4-2. Using the Remote Control 1 POWER Turns the DIRECTV® HD Receiver on and off. If your remote control is programmed to control other components such as VCR, DVD, etc., Power will turn the component on and off. If you want to control other components from different manufacturers, you must first program your remote control.
4-2. Using the Remote Control 8 CH +/Scrolls the channels up or down while you are viewing a program, or scrolls the program list in the Guide menu page by page. Press and hold the button to speed up and continue scrolling channels. 9 RATIO Changes the picture aspect ratio. When you view a picture with a wide (16:9) aspect ratio in 480i or 480p format, the button changes the displaying options in the cycle of Letterbox → Cropped → Squeezed.
4. FRONT PANEL AND REMOTE CONTROL 4-2. Using the Remote Control 14 18 15 16 19 21 39 14 MENU Brings up the main menu. You can return to normal viewing by pressing the EXIT button or pressing the MENU button again. 15 GUIDE Brings up the DIRECTV Advanced Program Guide, showing ALL channels. You can also access the Advanced Program Guide via the main menu. Return to normal viewing by pressing the EXIT button. 16 SURF Shows the list of your surf channels.
4-3. Programming the Remote Control The DIRECTV® HD Receiver remote control is a multi-brand or universal remote control that can be programmed to control most remote-controllable devices from other manufacturers. NOTE The remote control may not control all models of other brands. 1.
4. FRONT PANEL AND REMOTE CONTROL 4-4.
4-4.
4. FRONT PANEL AND REMOTE CONTROL 4-4.
5. INITIAL SETUP IMPORTANT: Check your TV owner’s manual for the prefered or required video format. The appropriate format should be set using the DISPLAY FORMAT button on the front panel of the DIRECTV® HD Receiver. If the correct format is not selected, the on-screen display and video may not appear correctly or may not appear at all. If an image does not appear, check the Format setting (see section 2-3).
6. BASIC OPERATION 6-1. Viewing the Channel Banner The Channel Banner appears whenever you tune to a new channel or press the INFO button on the remote control while viewing a program. It displays channel and program information in the banner shown at the top of the screen. To remove the banner, press INFO again, EXIT or wait for 10 seconds. The icons in the Channel Banner represent the status or availability of important features.
6-1. Viewing the Channel Banner Input Source Icon (DIRECTV) Indicates from which source the current program signal is being received. The DIRECTV® HD Receiver can receive a signal from ANT, ANT/Digital, CABLE or DIRECTV. Lock Icon ( ) Indicates that the parental or spending limit lock system is activated (see section 8-19). Alternate Audio ( ENGLISH / )* DIRECTV and digital channels sometimes provide multiple audio tracks, often in a different language.
6. BASIC OPERATION 6-2. Channel Surfing The surf list appears on the TV screen when you press the SURF button on the remote control. It enables you to surf up to 50 favorite channels that were chosen in the Edit Channel section of the Setup menu or directly added in the Favorite guide as described below. The surf list consists of the channel logos or channel numbers. If the logo of a certain channel is not available, the channel number is displayed instead.
6-3. Freeze Screen Pressing the FREEZE button freezes the current image. Pressing the FREEZE button again enlarges the image. The image can then be scanned vertically and horizontally. Pressing the FREEZE button once again returns the image to live video. FREEZE Mode Screen Multi-Freeze Mode Screen NOTE The Multi-Freeze mode is only available for digital channels.
6. BASIC OPERATION 6-4. Subscription to DIRECTV® programming and ANT/CABLE-Only operation The DIRECTV® HD Receiver is designed to receive signals from DIRECTV, ANT and/or CABLE sources. If you are a DIRECTV customer, you can enjoy programming provided by DIRECTV. You can also receive the analog and digital over-the-air broadcasts, with the benefit of the Advanced Program Guide™ which is an integrated electronic program guide.
7. ADVANCED PROGRAM GUIDE™ 7-1. About the Advanced Program Guide™ The DIRECTV Advanced Program Guide™, contains schedule and program information for all DIRECTV® channels. The Advanced Program Guide also provides local over-the-air channels information including both conventional analog and digital channels if you receive satellite service. Helping you to find a program easily and conveniently, the Advanced Program Guide allows you to view schedule and descriptive program information for the channels.
7. ADVANCED PROGRAM GUIDE™ 7-2. Layout of the Advanced Program Guide™ Screen The on-screen guide maintains nine different channel lists, each of which shows you only those channels and programs that belong to that channel list. The meaning and generation of each channel list is described below Note: When viewing the Program Guide, press the GUIDE button on the remote control to view the items below in the Guide menu (see section 7-1).
7-2. Layout of the Advanced Program Guide™ Screen The guide screen also provides two search menus: Category Searches for programs that belong to a given category. The DIRECTV HD Receiver first shows you currently applicable categories and allows you to search for programs in that category (see section 7-8). Keyword Searches for programs that have or are related to a specific keyword. You can choose a keyword for program titles or credit titles (for example, actor/actress, director, writer, awards, etc.
7. ADVANCED PROGRAM GUIDE™ 7-3. Moving through the Advanced Program Guide™ The Advanced Program Guide™ is operated based on a simple and straightforward “Highlight and Select” process. 1. Use “DEF G ” on your remote control to navigate the guide screen. 2. Press “ ” to select or execute the highlighted menu or function. The on-screen guide shows you program listings for six channels within a one and one half hour time slot. For example:, 6:00 - 7:30.
7-3. Moving through the Advanced Program Guide™ Direct Jumping You can quickly jump to a page that contains a specific channel by directly entering a channel number using the digit buttons “0~9” on the remote control. Pressing “G ” following the digit button strokes will move to the channel immediately. Picture In Guide view You can preview the highlighted channel in the Picture In Guide at left-top window.
7. ADVANCED PROGRAM GUIDE™ 7-4. Selecting a Program The top region of the guide screen displays the schedule and program information of the currently highlighted program. You can also see other detailed information about the program by pressing the INFO button. When you select the highlighted program by pressing “ ”, what happens or appears next depends on whether the highlighted program is currently on-air or scheduled in the future, and whether or not it is a pay-per-view program.
7-5. Getting More Program Information Pressing the INFO button will display available additional information about the highlighted program. Depending on the broadcaster and service provider, information may include actor and role relationships, original material, production studio, the date on which the program was first shown, and so on. To display program details: 1. Move the highlight to a desired program using “DEFG” on the remote control. 2.
7. ADVANCED PROGRAM GUIDE™ 7-5. Getting More Program Information 5. If you want to check any other broadcasting schedules for this same program, move the highlight to the “Showings” menu, located on the left side of the additional information box, and press “ ”. 6. To return to the previous guide screen, Move the highlight to the “Back” menu, located on the left side of the additional information box, and press “ ”.
7-6. Setting a Timer/Record Event for Future Viewing If you want to view a program scheduled in the future, you can put that program on the Timer/Record List so that program will be automatically tuned. A timer event will automatically tune to the selected channel at the specified time. A Record event will also turn on the DIRECTV® HD Receiver if it is turned off and will automatically control your VCR to record the program; if the VCR Controller is correctly set up (see sections 3-6 and 8-23).
7. ADVANCED PROGRAM GUIDE™ 7-7. Purchasing DIRECTV® Pay Per View Programs If you subscribe to DIRECTV® programming, you may preview pay per view movies on channel 200, the DIRECTV promo channel, to determine if you would like to purchase them. To purchase Pay Per View (PPV) programs: 1. From the program guide, press INFO button to see detailed information about the selected program. If this program is a pay per view program, the “PURCHASE” menu will be appear at leftmenu.
7-8. Searching for Programs by Category You can search for specific programs by categories. The category information of each program is provided by the Advanced Program Guide™ so that you can choose one of them to search for matching programs. You can also set a search range of One Day or One Week. In the search result one program may have multiple showings on different channels and/or at different time slots. Note : You can also specify an user-defined category using “MY CATEGORY”.
7. ADVANCED PROGRAM GUIDE™ 7-8. Searching for Programs by Category When you search for programs by category, you can also use the user-defined “MY CATEGORY” feature. You may specify two user-defined categories. One is the “MY CATEGORY1” and the other is the “MY CATEGORY2”. These categories can also be modified in the EDIT menu (in the guide menu->My CATEGORY->EDIT). Note : You can also specify an user-defined category using “MY CATEGORY”. To search programs by MY CATEGORY : 1.
7-9. Searching for Programs by Keyword You can also search for programs by keywords which can be found in program titles or credit titles such as actor/actress name, director name, etc. To search programs by keyword: 1. While viewing the Program Guide, press the GUIDE button on the remote control to view the Guide menu. 2. Highlight SEARCH in the guide menu. Pressing “ ” will show the search sub-menu. Select the Keyword sub-menu and press “ ”.
8. CUSTOMIZATION 8-1. Accessing the On-screen Menu In the menu system, there are several ways to customize the settings provided. To navigate the menu levels, you will see “ ” or “G ” on the right side of the menu label to help you go to the next level. To display and exit the Menu: Press the MENU button on the remote control to display the menu. A second press of the MENU button or a press of the EXIT button will take you back to TV viewing.
8-2. The Structure of the On-Screen Menus DIRECTV Guide Purchase List Mail List Timer/Record Timer/Record List Initial Setup SETUP EZ Channel Scan Manual Ch. Add Surf List/Ch.
8. CUSTOMIZATION 8-3. Managing Program Purchases Purchase List Shows a history of recently purchased programs and display upcoming DIRECTV® Pay Per View purchases. Upcoming DIRECTV® Pay Per View purchases can be canceled. You may do this by selecting the program. A pop-up screen will ask you if you want to cancel the program. If you select a past DIRECTV® Pay Per View purchase, you can see each charge of the PPV programs purchased and shown. To review programs in the Purchase List: 1.
8-4. Checking Messages Allows you to view the messages that are sent from DIRECTV. For example, you may receive a message requesting your attention to a new service or special program offering. To check the Mail Box: 1. Press the MENU button on the Remote Control to display the on-screen menu. 2. Select the DIRECTV® menu by pressing “ ” on the remote control. 3. Scroll down to the Mail List menu using “E”. 4. Move the highlight to the right with “G” to select a mail item from the list. 5.
8. CUSTOMIZATION 8-5. Setting a Timer/Record Event Allows you to set up a timer or record event manually. You can see the event list in the Timer/Record List menu (DIRECTV ➝ Timer/Record List). You can also set a one time Timer/Record event in the Guide (see section 7-6). A Timer event will automatically tune to the selected channel at the selected time.
8-6. Modifying a Timer/Record Event The Timer/Record List shows the programs you have reserved in the Guide menu or in the Timer/Record menu. You may cancel any program in the list by selecting the program. You may also modify any event in the list that was created in the Timer/Event menu. To modify or delete a program in the Timer/Record List: 1. Press the MENU button on the Remote Control to display the on-screen menu. 2. Select the DIRECTV menu by pressing “ ”on the remote control. 3.
8. CUSTOMIZATION 8-7. Initializing the System About Initial Setup The DIRECTV® HD Receiver is capable of receiving three types of signals; ANT, CABLE and DIRECTV® programming (if you are a DIRECTV customer). Initial Setup lets you initialize your system to function properly with your dish antenna. Setup Wizard Provides whole sequential process from dish selection (Step 1) to channel setup (Step 5). Step 1.
8-7. Initializing the System To Select your dish type in Manual Selection: 1. Press the MENU button on the Remote Control to display the on-screen menu. 2. Select the DIRECTV® menu by pressing “ ” on the remote control. 3. Scroll down to Initial Setup using “E”. 4. Move the highlight to the right with “G” to choose Setup Wizard. 5. Press “ ” and the Setup Wizard menu will be displayed. 6. Select the Manual Selection option and press “ ”. 7. In the Manual Selection screen, select your dish type using “DE”.
8. CUSTOMIZATION 8-7. Initializing the System Step 3. Signal Strength Depending on the Dish Type you have selected, the Signal Strength menu shows you up to three signal strength bars for Satellite Networks A, B, and C, in order to help you adjust the dish to the correct position with the elevation, azimuth, and tilt values obtained from the Your Location menu. While the maximum signal strength is 100, there will be no apparent difference in picture quality between signal strengths of 60 to 85.
8-7. Initializing the System Step 4. Add Local Network Adds program information for channels available over the air (terrestrial) in a selected local area as defined by the satellite service provider. You can select two distinct areas by ZIP code to view the channels being broadcast from both areas. This is useful if you live between two major broadcast centers and are capable of receiving signals from both.
8. CUSTOMIZATION 8-7. Initializing the System Step 5. Create Channel list The Setup wizard will show the summary screen of the setup sequence. The next page will create the channel list automatically. When the Setup Wizard function is complete, press the “ ” button on the remote control to finish the Initial Setup.
8-7. Initializing the System Dish Setup Status Shows the dish type and up to two distinct areas by ZIP code. To see the dish setup status: 1. Press the MENU button on the Remote Control to display the on-screen menu. 2.
8. CUSTOMIZATION 8-7. Initializing the System Dish Positioning Provides the coordinates of elevation, azimuth, and tilt based upon your ZIP code. Elevation is the up/down angle of the dish. Azimuth is the side-to-side direction, while tilt is the circular rotation of the dish itself around the pointing axis. Full instructions for the installation of your dish are provided with your satellite dish antenna. To enter your location: 1. Press the MENU button on the Remote Control to display the on-screen menu.
8-7. Initializing the System Signal Strength Depending on the Dish Type that is selected, the Signal Strength menu shows you up to three signal strength bars for Satellite Networks A, B, and C, in order to help you adjust the dish to the correct position with the elevation, azimuth, and tilt values obtained from the Your Location menu. While the maximum signal strength is 100, there will be no apparent difference in picture quality between signal strengths of 60 to 85.
8. CUSTOMIZATION 8-8. Managing Channels EZ Channel Scan (Channel Search) Automatically finds all channels (both analog and digital) available through the antenna and cable inputs, and stores all the active channels in the channel list. Inactive or weak channels may not appear in the list. In that case, add missing channels manually in the Manual Ch. Add menu. The channel list created here can be seen in the Surf List/Ch. Edit menu. To scan the channels: 1.
8-8. Managing Channels Manual Ch. Add Manually adds a channel to your channel list without rescanning all the channels again. EZ Channel Scan may not pick up every channel that is available on Air and Cable. Therefore, it may be necessary for you to add channels manually using this feature. Note :The Manual Channel Add feature is not available in ANT/CABLE mode. Use the EZ Channel Scan and Favorite/Ch Edit menus to add channels in the ANT/CABLE mode. To add the channels missed in your channel list: 1.
8. CUSTOMIZATION 8-8. Managing Channels Surf List/Ch. Edit The default channel list is made in the EZ Channel Scan menu. Surf List/Ch. Edit allows you to create two other types of channel lists; custom list and surf list. A custom list can be created by toggling each channel on or off with “ ”. Once a channel is highlighted, you will be able to see whether the channel is currently shown or hidden by referring to the small window at the top-left corner of the screen.
8-8.
8. CUSTOMIZATION 8-9. Setting the Clock Clock (Auto) Enables adjustment of the time zone and activation of daylight savings time. Normally, your clock is set using signals transmitted by DIRECTV. To set auto clock: 1. Press the MENU button on the Remote Control to display the on-screen menu. 2. Scroll down using “E ” on the remote control. 3. Select the Setup menu by pressing “ ”. 4. Scroll down to Clock using “E ”. 5. Move the highlight to the right with “G ”. 6.
8-9. Setting the Clock Clock (Manual) Enables you to set the time manually for the ANT/CABLE source only. To set clock manually: 1. Press the MENU button on the Remote Control to display the on-screen menu. 2. Scroll down using “E ” on the remote control. 3. Select the Setup menu by pressing “ ”. 4. Scroll down to Clock using “E”. 5. Move the highlight to the right with “G ”. 6. Use “DE ” to move the highlight in the entry boxes. 7.
8. CUSTOMIZATION 8-10. Setting Default Signal Out Output Channel If you use the OUT TO TV jack, select channel 3 or 4 to send RF signal from your DIRECTV® HD Receiver to your TV. Your TV must be tuned to the selected channel to display the picture. Loop Through A signal from CABLE IN or ANT IN jacks is passed through to the OUT TO TV jack when your HD receiver is in the standby (power off) mode. To set Out to TV settings of the DIRECTV HD Receiver: 1.
8-11 EZ Hook-up Graphically depicts possible ways to connect the DIRECTV® HD Receiver to your dish antenna and other components. Since the connection that is best for you depends on the components in your system, keep in mind that an alternative connection may also be possible. To see EZ Hook-up: 1. Press the MENU button on the remote control to display the on-screen menu. 2. Scroll down using “E ” on the remote control. 3. Select the Setup menu by pressing “ ”. 4. Scroll down to EZ Hook-up using “E ”. 5.
8. CUSTOMIZATION 8-12. Setting the Audio Digital Output If you are using an external audio system that supports Dolby Digital® audio, select Dolby Digital audio mode. If you are using an external audio system that has a PCM only decoder, select PCM (Digital). If you are not using an external audio system, select OFF. Do not select the Dolby Digital setting if connecting to an audio system that is not capable of decoding Dolby Digital audio.
8-12. Setting the Audio PCM (Digital) Pulse Code Modulation (PCM) decoders support L/R stereo only. If selected, audio outputs are decoded and transmitted to the Digital Output (SPDIF) in PCM mode. Dolby Digital® Audio Dolby Digital® audio, formerly known as Audio Coding 3rd Generation or 5.1 channel audio, is a coding technique that provides up to five independent, full frequency response audio channels and one low frequency bass channel. NOTE Refer to section 2-5 to see more detailed information.
8. CUSTOMIZATION 8-12. Setting the Audio Audio Mode Allows you to choose the default audio mode when a program is broadcast in analog format. When you view a program broadcast in mono, you will hear only mono sound, even though Stereo mode is set. When Second Audio Program “SAP” mode is set, the program’s second audio program is broadcast in mono, if provided. To Set the Analog Audio Mode: 1. Press the MENU button on the Remote Control to display the on-screen menu. 2.
8-12. Setting the Audio Dolby Digital® Audio Allows you to choose a Dolby Digital® audio mode decoding mode according to which analog audio output port you use to adjust the adequate audio level. If you connect audio line output to your TV, select ‘Line Mode’. If you use the OUT TO TV port to connect to your TV, select ‘RF Mode’. To set the Dolby Digital: 1. Press the MENU button on the Remote Control to display the on-screen menu. 2. Scroll down using “E” on the remote control. 3.
8. CUSTOMIZATION 8-12. Setting the Audio Audio Language If available, allows you to hear a program in other languages if the program is broadcast in digital format. You may select a language while you are viewing a program by selecting an option on the audio language box in the channel banner and pressing “DE ” repeatedly to select the desired language. To set the digital audio language: 1. Press the MENU button on the Remote Control to display the on-screen menu. 2.
8-12. Setting the Audio Variable Audio Allows you to control the volume with the remote control of the DIRECTV® HD Receiver. To set Variable Audio: 1. Press the MENU button on the Remote Control to display the on-screen menu. 2. Scroll down using “E ” on the remote control. 3. Select the Audio menu by pressing “ ”. 4. Scroll down to Audio Variable using “E ”. 5. Move the highlight to the right with “G ”. 6. Select “On” or “Off” and press “ ” to return to the previous level. 7.
8. CUSTOMIZATION 8-13. Choosing the Aspect Ratio Allows you to choose the screen format. When you view a high-definition picture using the video 480i or 480p output format, you can choose Letterbox, Cropped or Squeezed. When you view a standard-definition picture using the 720p or 1080i output format, you can choose Normal, Wide, Panorama, Zoom or Cine-Zoom. When you view a high-definition picture using the 720p or 1080i output format, you can temporarily choose Standard, Expand, Shrink.
8-13. Choosing the Aspect Ratio Modes for viewing high-definition content (16:9) WHEN OUTPUT FORMAT IS 480i OR 480p MODE : Letter Box Use for a picture with an original 16:9 aspect ratio (in a wide format). Letterbox mode will shrink the picture to fill the screen, with black (or gray) bars appearing at the top and bottom of the screen. Cropped Use for a picture filling the entire screen by cropping (removing) the left and right portions of the picture.
8. CUSTOMIZATION 8-13. Choosing the Aspect Ratio Modes for viewing high-definition content (16:9) WHEN OUTPUT FORMAT IS 720p OR 1080i MODE : (Note: you may choose one of three picture appearance options for your preference) Standard Choose when you want to view a picture with no adjustment. Expand Choose when you want to view a picture in the 16:9 ratio. The picture will be horizontally adjusted or expanded to fit 16:9 ratio size. Left and right portions of the picture will not be shown.
8-13. Setting Digital Caption Allows you to select a mode for displaying Digital Caption Data. In the Digital Caption Service, Services 1-6 typically represent different Language Services, if available. Service 1 Service 1 is designated as the Primary Caption Service. This service contains the verbatim, or near-verbatim captions for the primary language being spoken in the accompanying program audio. Service 2 Service 2 is designated as the Secondary Language Service.
8. CUSTOMIZATION 8-14. Setting Digital Caption Style Allows you to customize the caption style to your preference by allowing you to change: Font, Edge Type, Color, etc. Note : If the Style setting is “Set By Program” the captions will appear as defined by the program provider. To set DTV Caption Style: 1. Press the MENU button on the Remote Control to display the on-screen menu. 2. Scroll down using “E” on the remote control. 3. Select the Preference menu by pressing “ ”. 4.
8-15. Setting Closed Caption Allows you to select a mode for displaying analog Closed Caption Data. In the Analog Caption Service, Captions 1-4 display program’s dialog, and Text 1-4 display for a data service information. (Note : Closed Captions will appear only when they are provided by the broadcaster.) Caption1 (CC1) CC1 is the primary caption service that synchronizes the captioning language with the sound, used by most broadcasters.
8. CUSTOMIZATION 8-17. Advanced Advanced Setup Allows you to configure special settings such as the background matte color for wide aspect ratio programming, the channel banner time-out period and the contrast range of DVI output. To set advanced Setup Menu: 1. Press the MENU button on the Remote Control to display the on-screen menu. 2. Scroll down using “E ” on the remote control. 3. Select the Preference menu by pressing “ ”. 4. Scroll down to Advanced using “E”. 5.
8-18. Running EZ Demo Shows you how to navigate through the on-screen menus of the DIRECTV® HD Receiver. To run EZ Demo: 1. Press the MENU button on the Remote Control to display the on-screen menu. 2. Scroll down using “E ” on the remote control. 3. Select the Preference menu by pressing “ ”. 4. Scroll down to EZ Demo using “E ”. 5. Press “G ” to display the EZ Demo screen. EZ Demo will run automatically. 6.
8. CUSTOMIZATION 8-19. Setting Locks Lock System Allows you to set up specific channels, ratings and spending limits through blocking schemes. Also allows you to activate or disable all of the lock schemes previously set up. A password is required to gain access to this menu if the lock system is activated. You can change the password by inputting a new password twice. When the system is unlocked, the Block Channel, Program Rating and Spending Limits are not effective.
8-19. Setting Locks Block Channel Blocks any channels that you do not want to view or that you do not want your kids to watch. If you tune in a blocked channel, a black screen with a pop-up screen will appear. You will have to enter the correct password to view the channel. Once you turn off your DIRECTV® HD Receiver, Block Channel will automatically be reactivated. To block channels: 1. Press the MENU button on the Remote Control to display the on-screen menu. 2.
8. CUSTOMIZATION 8-19. Setting Locks Movie Rating Blocks movies according to the movie ratings limit, as defined by the Motion Picture Association of America, so children cannot view certain movies. You can set the ratings limit by blocking out all the movies with the ratings above a specified level. Keep in mind that the movie ratings limit applies only to movies shown on TV, not TV programs such as soap operas. To block movie programs: 1.
8-19. Setting Locks TV Rating for Children’s Programs Keeps children from watching certain children’s TV programs according to the ratings limit as defined by the TV Parental Guidelines Monitoring Board. This rating applies only to TV programs for children. Unless you block TV programs intended for mature audiences in the TV Rating – General menu, your children may view those programs. To block TV programs: 1. Press the MENU button on the Remote Control to display the on-screen menu. 2.
8. CUSTOMIZATION 8-19. Setting Locks TV Rating for General Programs Blocks TV programs that you and your family do not wish to watch, based on the rating scheme defined by the TV Parental Guidelines Monitoring Board. To block TV programs: 1. Press the MENU button on the Remote Control to display the on-screen menu. 2. Scroll down using “E ” on the remote control. 3. Select the Lock menu by pressing “ ”. 4. Scroll down to TV Rating-General using “E ”. 5.
8-19. Setting Locks Spending Limit Sets a spending limit for individual Pay Per View (PPV) programs. After a spending limit is set and the system is locked, you must enter the password to purchase a PPV program that costs more than your spending limit allows. The system will temporarily unlock the limit you previously set. Once the receiver is turned off and then turned back on, the lock will be reactivated. To set the spending limit of each PPV program: 1.
8. CUSTOMIZATION 8-20. Getting the System Information General Info Shows you general information about your DIRECTV® HD Receiver. To view General information in the HD receiver: 1. Press the MENU button on the Remote Control to display the on-screen menu. 2. Scroll down using “E” on the remote control. 3. Select the System menu by pressing “ ”. 4. System Info will be automatically highlighted. 5. Move the highlight to the right with “G” to display the information option box. 6.
8-20. Getting the System Information Feature List When in Satellite mode, allows you to see which major features are available for your DIRECTV® HD Receiver. To view Feature list in the HD receiver: 1. Press the MENU button on the Remote Control to display the on-screen menu. 2. Scroll down using “E” on the remote control. 3. Select the System menu by pressing “ ”. 4. System Info will be automatically highlighted. 5. Move the highlight to the right with “G” to display the information option box. 6.
8. CUSTOMIZATION 8-20. Getting the System Information Tuner List When in Satellite mode, shows you what kind of tuners are built in DIRECTV® HD Receiver. To upgrade the software in the your HD receiver: 1. Press the MENU button on the Remote Control to display the on-screen menu. 2. Scroll down using “E” on the remote control. 3. Select the System menu by pressing “ ”. 4. System Info will be automatically highlighted. 5. Move the highlight to the right with “G” to display the information option box. 6.
8-20. Getting the System Information System Upgrade When in Satellite mode, shows you the current software version. If there is a software upgrade planned, you will be notified by a pop-up box on your TV screen and the pop-up box will ask you if you want to upgrade your system. To upgrade the software in the DIRECTV® HD Receiver: 1. Press the MENU button on the Remote Control to display the on-screen menu. 2. Scroll down using “E” on the remote control. 3. Select the System menu by pressing “ ”. 4.
8. CUSTOMIZATION 8-20. Getting the System Information Basic Test When in Satellite mode, diagnoses essential system components of your HD receiver. Once the Basic System Test is done, your HD receiver’s status will be displayed. If any problems are detected, a short message will be displayed. To test basic items in DIRECTV® HD Receiver: 1. Press the MENU button on the Remote Control to display the on-screen menu. 2. Scroll down using “E” on the remote control. 3. Select the System menu by pressing “ ”. 4.
8-21. Testing the System Satellite Dish Antenna (Outdoor Unit) Test When in Satellite mode, diagnoses the Satellite Dish Antenna (LNB and Satellite Antenna) connected to the HD receiver. Once the Satellite Dish Antenna (Outdoor Unit) Test is done, Satellite signal status will be displayed. If any problems are detected, a short message will be displayed. To test the Outdoor Unit : 1. Press the MENU button on the Remote Control to display the on-screen menu. 2. Scroll down using “E” on the remote control. 3.
8. CUSTOMIZATION 8-21. Testing the System Transponder Test When in Satellite mode, diagnoses all transponder signals of each Satellite. Once the Transponder Test is done, all transponder signal status of the selected Satellite will be displayed. To test the Transponder: 1. Press the MENU button on the Remote Control to display the on-screen menu. 2. Scroll down using “E” on the remote control. 3. Select the System menu by pressing “ ”. 4. Scroll down to System Test using “E”. 5.
8-22. Replace Card If you are a DIRECTV customer, DIRECTV may issue you a replacement access card periodically when in Satellite mode. This menu enables you to transfer information, such as the record of your purchases, from the old card onto a new one. The access card fits into the slot on the front panel of the DIRECTV® HD Receiver. Once you proceed past “Read the old card”, “Replace Card” cannot be cancelled. To replace the card : 1.
8. CUSTOMIZATION 8-23. VCR Control Setup Allows you to set up the DIRECTV® HD Receiver to control your VCR for automatic recording when used with the Record feature (see section 8-5). To set up the VCR Control: 1. Press the MENU button on the Remote Control to display the on-screen menu. 2. Scroll down using “E” on the remote control. 3. Select the System menu by pressing “ ”. 4. Scroll down to VCR Control Setup using “E”. 5. Pressing “ ”. VCR Control Setup Wizard will be displayed. 6.
8-23. Remote Control Setup Your DIRECTV® HD Receiver’s remote control can send signals to the HD Receiver in two ways. Standard IR (Infrared) and RF Control. Standard IR (Infrared) control allows the Remote Control to send signals to the HD Receiver within a line of sight. RF (Radio Frequency) control allows the remote control to send signals from your easy chair, any location in the room, or even from another room within your home.
9. EZ HELP 9-1. EZ Help The EZ Help feature is designed to let you understand each function of the Menu and Advanced Program Guide™ in an easy and convenient way. When you navigate through the Menu and the Advanced Program Guide, press and hold the “HELP (?)” button on your remote control if you want information about the highlighted item. The information will be displayed on the right side of the TV screen. Simply press and hold “HELP (?)” button to see the helpful information.
9-1. EZ Help The EZ Help is an on-screen version of this Operating Guide. You can review many features of the DIRECTV® HD Receiver by navigating through a simple structure. It contains a brief overview of the DIRECTV HD Receiver, the use and programming of the remote control, a functional explanation of the front and back panel, and an instructive note about the Menu and the Advanced Program Guide™. The see the EZ Help feature: 1.
PRODUCT SPECIFICATIONS Specifications For Model No.
TROUBLESHOOTING LG and DIRECTV are dedicated to providing you with quality support and customer service. If you have questions or difficulties that you cannot resolve using the tips in this troubleshooting section, consult your dealer or call DIRECTV at 1-800-DIRECTV regarding problems with DIRECTV Service problems and LG Customer Support at Digital TV Hotline (1-877-993-6484) regarding your DIRECTV® HD Receiver. SYMPTOMS SOLUTIONS No power. - Is the AC power cord plugged in? No signal.
TROUBLESHOOTING SYMPTOMS 119 SOLUTIONS The Program Guide shows channels I don’t receive. - Contact your service provider to subscribe to all available channels. - Adjust your antenna or satellite dish to receive all available channels. (see section 3-4) - Use the Custom Guide feature to select channels that you receive. (see section 7-2) - Whenever you access the GUIDE, make sure you select the CUSTOM guide (see section 7-2) to show only channels not HIDDEN (see section 8-8).
SYMPTOMS SOLUTIONS Aspect Ratio setting is re-set after the channel is changed. - When the Format is set to a high-definition setting (720p/1080i) and the incoming program is in high-definition, the Aspect Ratio setting can only be adjusted temporarily. The remote control is not responding. - Make sure the batteries are fresh and installed properly. - Point the remote control unit at the remote control sensor. - Check if the correct function (TV or SAT) on the remote control is selected.
TROUBLESHOOTING SYMPTOMS 121 SOLUTIONS Closed captions are not displayed. Two sets of overlapping captions appear. Closed captions are not shown using my custom styles. - Most recent TVs also include captioning capability, which you may independently set (see TV manual for details). If the captions are ON for both TV and this product, you may see overlapping captions. In this case, please turn off captioning on the TV or this product (see section 8-14).
LG Electronics, Inc. DIRECTV® HD Receiver LSS-3200A Limited Warranty - USA An LG Electronics product, marketed by Zenith, will be repaired or replaced, at LG’s option, if it proves to be defective in material or workmanship, under normal use, during the warranty period (“Warranty Period”) listed below, effective from the date ("Date of Purchase") of original consumer purchase of the product.