User manual

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Chapter 3: Trouble Shooting
No display on LCD or the unit does not operate when the power is on.
Check t he connections for the power cable and ensure that the power outlet is working
correctly.
Make sure that the rear - panel power voltage setting matches the voltage of your power
outlet.
If the autoloader was stored in a location where the temperature dropp ed below 32°F (0°C)
within the past 24 hours, leave the autoloader in a warm room with a temp erature of at
least 65°F (19°C) for four hours prior to powering the autoloader on.
Drives cannot read disc and shows error message.
Check the format of the mas ter CD/DVD /BD
Check the master CD/DVD /BD itself for damage.
Your master disc may be copy protected. Normally, most of the Blu - Ray or DVD movies
and some of the CDs you purchase from stores have copy protect ion encoded on them .
Buttons do not function.
The autoloader may still be busy performing a task. Give it some t ime and press the button
again. To interrupt the current running pro cess, press the ESC/Escape button a nd hold it
for several seconds. If it still doesn't work, turn the machine off, and t hen restart the
machine after a minute.
Copy completed, but the copies are not readable / execut able.
Use the compare feature to check the copied disc (data discs only).
Based on our experience, the quality of your media plays a big role on this part. Try to use
high quality media to prevent such problems.
Use another BD/ DVD/CD player/ROM to test the copied media. Some times, your
BD/ DVD/CD Player/ROM may not be compatible with record able BD/ DVD/CD disc.
The failure rate is high.
Lower the write speed and try again. See Select Burn Speed on page 2 3 .
The quality of your blank discs may be poor.
The quality of your master disc may be poor.
Do I need to upgrade my autoloader 's firmware?
Unless your system is getting unstable, we strongly sugg est n ot upgrad ing your
autoloader 's firmware. Please contact Tech Support if your system is getting unstable.
Cannot boot - up or fails to upgrade firmware.
Contact Tech Support.
Can I load data directly from my computer to my autoloader 's Hard Drive?
No, your autoloader 's Hard Drive has a unique file system that comput ers will not
recognize. Thus, you can't perform any read/write operations to the Hard Drive from your
computer.