User guide

Elite Series User Guide
25
Many common duplicator problems can be
quickly solved by referring to the following list of
Frequently Asked Questions.
SYSTEM PROBLEMS
My system won’t shut down while FlexWare is
active.
Finish all current duplication tasks and close
the FlexWare application before shutting down
your system. If FlexWare is performing any tasks,
shutdown is prevented to avoid the possibility of
inadvertently interrupting a duplication job.
SOFTWARE PROBLEMS
When I try to run FlexWare, an error message ap-
pears and the program won’t start.
FlexWare must detect the presence of the auto
-
loader unit before it can run. Recheck all con
-
nections to the autoloader and ensure that the
USB drivers (provided on an installation disc) are
properly installed.
FlexWare sometimes fails to complete a duplica
-
tion job or performs erratically.
If you are running other programs while FlexWare
is active, you may be experiencing conflicts with
other software. FlexWare performs most effective
-
ly when other applications are closed, including
background utilities that may require frequent
attention by the processor.
PRINTER PROBLEMS
How can I avoid running out of ink during the
middle of a duplication project?
Use the Ink Warning Settings under the Settings
menu in FlexWare to indicate an ink level at
which you want to receive a warning message.
To be very conservative and avoid running out of
ink during long duplication jobs, set the warn
-
ing level at less than 20 percent. If you typically
perform shorter duplication runs, you may want to
choose a lower level.
My printer is not available or visible in FlexWare.
Check the separate printer power cable at the
back of the duplicator cabinet to make sure the
AC adapter is securely engaged and connected
to a power outlet. Also check to be sure that the
power button on the front of the printer enclosure
has been powered on (if so, a green light glows
beside the button). The printer power switch is
separate from the duplicator power switch.
AUTOLOADER PROBLEMS
I’m having a problem with discs sticking together
and causing problems with the duplicator robot
-
ics.
Excess humidity sometimes causes disc media to
stick together. Try storing your discs in a climate-
controlled environment or using desiccants in the
storage area to lower the moisture content in the
air. Use of higher quality media, such as Disc Mak
-
ers Ultra, can often help alleviate sticking (visit for
www.discmarket.co
m for more information).
The pick arm keeps dropping discs from the input
spindle as it tries to load them?
The robotics that control the pick arm rely on
calibrated positions that were preset before the
duplicator was shipped. In some instances, the
positions will need to be adjusted slightly to
compensate for changes that occurred during
shipping. Use the Set Positions feature under
Utilities to make adjustments to the position the
pick arm uses when retrieving blank discs. Simi
-
larly, if necessary, adjust any other positions in the
automated process with Set Positions. You can
use the Manual Control buttons in Utilities to view
the motions from point to point individually.
ADDITIONAL PROBLEMS
For a list of additonal problems that you may
encounter when using an Elite series duplicator,
please visit: www.dmelite.com.
Chapter 6: Troubleshooting FAQ
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