Warning and Attention Symbols You must be aware of safety when you install and use this system. This User Guide provides various procedures. If you do some of these procedures carelessly, you could injure or kill yourself or damage equipment or property. Some other procedures require special attention.
SAFETY IMPORTANT SAFETY INSTRUCTIONS PROPER CARE OF YOUR EQUIPMENT i
SAFETY IMPORTANT SAFETY INSTRUCTIONS 1. 2. 3. 4. 5. 6. 7. Read these instructions. Keep these instructions. Heed all warnings. Follow all instructions. Do not use this apparatus near water. Clean only with a dry cloth. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions. 8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat. 9.
Important Safety Instructions CAUTION—To reduce the risk of fire, use only No. 26 AWG or larger telecommunication line cord. • • • • • • • • • • Locate the receiver in an open, well-ventilated area. Do not place the receiver in an enclosure (such as a cabinet) without proper ventilation. Do not impede ventilation by covering the ventilation slots (such as with magazines, curtains, tablecloth, etc.), or the receiver will overheat.
SAFETY IMPORTANT SAFETY INSTRUCTIONS (continued) • • Do not place naked flame sources such as lighted candles on or near the receiver. Do not expose the remote control batteries to excessive heat or fire.
Proper Care of Your Equipment PROPER CARE OF YOUR EQUIPMENT • • • • • • • Always handle the receiver carefully. Excessive shock and vibration can damage the hard drive. Always turn the receiver off, unplug it, and then let it sit idle for at least 30 seconds before moving it. If the receiver is cold to the touch, do not plug it in immediately. Let it sit unplugged at room temperature for at least 45 minutes before plugging it in.
SAFETY vi
Getting More Help Getting More Help • FINDING MORE INFORMATION • TROUBLESHOOTING 1
Getting More Help Finding More Information FINDING MORE INFORMATION How to get help: • If your new ViP®922 yet linked with at least one remote control, you together to access various forms of on-screen user Remote is not working on page 9. • For more information on how to use your remote controls, refer to the Quick Reference Guide that came with your ViP922 receiver.
Getting More Help Troubleshooting TROUBLESHOOTING Message Numbers Message Number 001 Possible Reason(s) What to Do There may be a problem with the multi-dish switch. Check the coaxial cables and their connections to and from the multi-dish switch. Make sure that all required cables are in place, and check that all cable connections are tight and dry (for outdoor cables). Run the Check Switch test, as follows: 1. Press MENU on your remote control or the receiver’s front panel. 2.
Getting More Help Troubleshooting Message Number Possible Reason(s) What to Do • 005 The receiver may not have received authorization for programming yet. The satellite dish may have moved so that it is no longer picking up the satellite signal. The cable connections may have loosened or have moisture inside. There may be an interruption of the satellite signal. • • • 006 The receiver may not be connected to an active telephone line or broadband Internet connection.
Getting More Help Troubleshooting Message Number Possible Reason(s) What to Do • 015 You may have just plugged in the receiver and it is acquiring the satellite signal, or the receiver may have temporarily lost the signal. • • • 018 The receiver may not be connected to an active telephone line or broadband Internet connection. • • 022 028 The receiver may not have received authorization for programming yet.
Getting More Help Troubleshooting Message Number 059 Possible Reason(s) What to Do You may have tried to close an installation menu without having performed the Check Switch test on the Point Dish screen. If your setup includes a multi-dish switch, then run the Check Switch test, as follows: 1. Press MENU on your remote control or the receiver’s front panel. 2. Select the Settings tile, scroll down, and then select Point Dish. 3. Access the Point Dish screen and select Check Switch to run the test.
Getting More Help Troubleshooting Signal loss on all channels 1. Ensure you have selected the correct input/source or channel number on your TV for watching digital channels using your satellite receiver. If you are using the optional digital OTA tuner module and missing local channels, then see Missing Over-The-Air channels (optional module). 2. Try a different satellite TV channel. Sometimes just one channel may be experiencing a problem, while other channels are fine.
Getting More Help Troubleshooting 2. Press the GUIDE button twice and check if the Program Guide is set to show All Channels or All Subscribed. If another Favorites list is displayed, then other channels may appear to be missing. If you try to access channels not shown in the current list, then the receiver skips over them. 3. Try resetting your satellite receiver. Press the red reset button behind the small door on the left side of your receiver’s front panel and wait a few seconds.
Getting More Help Troubleshooting Remote is not working 1. Verify the batteries are installed according to the diagram inside the remote control’s battery compartment. 2. Try changing the batteries in the remote control. Batteries should all be of the same type (for example, alkaline or lithium) and size. 3. Confirm your remote is in the correct mode for the device you want to control.
Getting More Help Troubleshooting - Press the SEARCH button (SAT lights up). - Press the VOL+ button (SAT lights up) - Press the STOP button (SAT lights up, then un-link tone is heard). - Go back to Step 6 and repeat to re-link your remote control. Forgot password for Parental Controls 1. If you have forgotten your existing password, you must call 1-800-3333474 (DISH) with your Receiver CA ID number to get more assistance.
Getting More Help Troubleshooting 3. If some channels are missing when you are using the Program Guide or Info banner, you may have locked the satellite receiver to hide adult channels, or you may have displayed a Favorites lists or the All HD list instead of All Channels or All Subscribed.
Getting More Help Troubleshooting 5. Press the DVR button on your remote control and select Daily Schedule on the My Media screen to see what specific events in the near future may be skipped due to timer conflicts. Events disappearing from Recordings list 1. If you run out of space for more recordings on your satellite receiver, then existing recordings that are not protected are erased, starting with the oldest unprotected one, as needed, to make room for new recordings as they occur.
Getting More Help Troubleshooting 5. You may want to check with your Internet Service Provider (ISP) regarding Fair Access Policy (FAP) before using all your receiver’s Internet features. Some of these features may exceed usage limits. Caller ID issues 1. If the Caller ID feature is not working, verify that you are currently subscribed to the Caller ID service from your phone service provider. 2.
Getting More Help Troubleshooting 14
APPENDIX LIMITED WARRANTY RESIDENTIAL CUSTOMER AGREEMENT STAYING LEGAL FCC COMPLIANCE 15
Appendix LIMITED WARRANTY This Limited Warranty is a legal document. Keep it in a safe place. Remember to retain your Bill of Sale for warranty service! Any items returned without a copy of the Proof of Purchase will be considered out of warranty. What the Warranty Covers This warranty extends only to the original user of the equipment and is limited to the purchase price of each part. DISH Network L.L.C.
Limited Warranty 3 4 Returned equipment must be packaged properly, using either the original shipping materials or other appropriate packaging. Include a copy of the Bill of Sale. Any items returned without a copy of the Proof of Purchase will be considered out of warranty. Follow the instructions given to you by the Customer Service Representative when returning your equipment for service. Legal Limitations REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE REMEDY.
Appendix DISH Network’s Exchange Program DISH Network offers two options if you need to replace your satellite receiver equipment or its accessories. Advance Exchange Program The Advance Exchange Program allows you to have replacement equipment shipped immediately to you (depending upon where you live, it could take three to five business days). Along with replacement equipment, you will receive a prepaid shipping label and instructions on how to return the defective equipment.
RESIDENTIAL CUSTOMER AGREEMENT Thank you for choosing DISH Network®. To view this Residential Customer Agreement in Spanish, please visit www.dishnetwork.com or call us at 1-800-333-DISH and we will send you a copy. Para ver este acuerdo en español por favor visite www.dishnetwork.com o llame al 1-800-333-DISH y le enviaremos una copia. DISH Network is happy to answer any questions you may have and to provide you with technical and other customer support.
Appendix Pack, German Language Plus Package, or RTVI/RTVI+ Package; or any of their successor packages. We may change such minimum programming requirements at any time. C. Programming Availability. Certain Services transmitted by us, including but not limited to some subscription Services, sporting events and broadcast network Services, may be blacked out in your area of reception. If you circumvent or attempt to circumvent any of these blackouts, you may be subject to legal action.
J. Promotional Offers and Items. If a third party, such as an independent DISH Network retailer, integrator or private cable operator, offered you a promotional offer or item in connection with your subscription to the Services, such third party is wholly responsible for fulfilling such promotional offer or providing such promotional item, and DISH Network is not in any way responsible for such fulfillment. 2. BILLING POLICIES; PAYMENTS FOR SERVICES; FEES A. Payments.
Appendix D. Fees. In addition to any amounts due for your Services and any other amounts due under this Agreement or any applicable Promotion Agreement, you agree to pay the fees listed below ("Fees") if and when applicable. DISH Network may change these Fees, increase or decrease these Fees, or impose additional Fees at any time upon notice to you. Discounts on certain monthly fees may be available from time to time if you subscribe to certain programming packages and/or use certain Equipment.
External Hard Drive Activation Fee $39.99 One time fee charged if you have a ViP receiver and you choose to connect an external hard drive to that receiver. Late Payment Fee $5.00 You do not pay your bill in full on or before its due date (unless you are receiving Services pursuant to a Pre-Pay Promotion). Live Operator Payment Fee $5.00 You make a debit or credit card payment through a DISH Network customer service representative (unless you are receiving Services pursuant to a Pre-Pay Promotion).
Appendix $14.95 DISH Network sends you hardware you via regular delivery. (Additional $10 Extended Delivery Fee applies to Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands deliveries.) $5.95 DISH Network sends you a remote control via regular delivery. (An additional $10 Extended Delivery Fee applies to Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands deliveries.) $8.95 DISH Network sends you an accessory via regular delivery.
Unless required by applicable law, deposits will not be held segregated from other funds and will not earn or accrue interest. Promotional pricing is valid only at the time of installation. F.Attorneys’ Fees/Collections.
Appendix Smart Card(s), remote control(s), satellite antenna(s), and low noise block converter(s) with integrated feed(s) (collectively, "Equipment"). B.Additional Tuners and Receivers. We may choose to allow you to place additional receivers on your account. If we allow you to do so, each additional receiver will be authorized to receive the same Services as your initial receiver, subject to the limitations of your television equipment.
Residential Customer AgreePHQW H. Software License. You are licensed to use the software provided in your DISH Network receiver(s), as updated by DISH Network, its licensors and/or its suppliers from time to time, solely in executable code form, solely in conjunction with lawful operation of the DISH Network receiver(s) that you purchased or leased, and solely for the purposes permitted under this Agreement.
Appendix unreasonably withheld. We may, however, refuse to allow you to assign or transfer your Services if you lease Equipment or your account has an outstanding balance. 7. LIMITATION OF OUR LIABILITY A. INTERRUPTIONS AND DELAYS.
Residential Customer AgreePHQW any portion of the Services is a violation of various U.S. federal and state laws and of this Agreement. The penalties for violating such laws can include imprisonment and civil damage awards of up to $110,000 per violation. B. INFRINGEMENT. Section 605(e)4 of Title 47 of the United States Code makes it a federal crime to modify Equipment to receive encrypted (scrambled) television programming without payment of required subscriptions.
Appendix E.Credit Checks. You authorize DISH Network to investigate your financial responsibility and creditworthiness, including without limitation, acquiring credit reports and histories, and to report any payment defaults to credit reporting agencies. Under the Fair Credit Reporting Act, you have the right to notify DISH Network if you believe we have reported inaccurate information about your account to any credit reporting agency.
Staying Legal Agreement on Internet Usage via Your Receiver The software contained in the receiver may reference, display, link to, and provide users access to web services, sites, and information located worldwide through the Internet.
Appendix FCC COMPLIANCE The following text is extracted from Federal Communications Commission (FCC) regulations, as of the publication date of this Guide. Contact the FCC (see following) or your library for the complete text of the regulations. Telephone Communication This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the back panel of this equipment is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX.
FCC Compliance Compliance Information Statement DISH Network Corporation, 9601 S. Meridian Blvd, Englewood, CO., (303) 723-1000, declares that: This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Appendix Printed in the United States of America.
Index Index Numerics 001, Message Number 3 002, Message Number 3 003, Message Number 3 004, Message Number 3 005, Message Number 4 006, Message Number 4 011, Message Number 4 012, Message Number 4 013, Message Number 4 014, Message Number 4 015, Message Number 5 018, Message Number 5 022, Message Number 5 026, Message Number 5 028, Message Number 6 059, Message Number 6 060, Message Number 6 061, Message Number 6 074, Message Number 6 078, Message Number 6 079, Message Number 6 080, Message Number 6 093, M
Index I Important Safety Instructions ii, iv Info banner 11 Information, Finding More 1 interactive help, on-screen 2 L Local Channels Add a New Channel 8 M Main Menu 2, 8 Message Numbers 3 More Information, Finding 2 multi-dish switch 3, 6 N Network Setup IP address field 12 issues with 12 Reset Connection 12 O on-screen user manual 2 OTA (Over-The-Air) channels 8 P Parental Controls issues 10 phone call issues, voice 13 phone issues 13 Point Dish screen 3, 4, 5, 6, 7 Program Guide 10 programs not being re
Index U Un-Link manually using remote buttons 9 selecting on System Info screen 9 user manual on-screen for receiver 2 other equipment’s 12 V videos, on-screen help 2 W Warranty, Limited 16 websites More Information on dishnetwork.com 2 Support on dishnetwork.com 12 www.antennaweb.org 8 www.dishnetwork.com 2, 12, 16, 19 www.fcc.
