Attention Symbols, Warning Symbols, and Gray Boxes You must be aware of safety when you install and use this system. This User Guide provides various procedures. If you do some of these procedures carelessly, you could injure or kill yourself or damage equipment or property. Some other procedures require special attention. The WARNING! symbol means that if you are not careful, You could injure or kill yourself, or You could damage equipment or property.
Contents Safety Instructions.......................................................................... iii Chapter 1 - Introduction .................................................................. 1 Welcome! .............................................................................................. 1 About this Receiver .............................................................................. 2 Overview ...............................................................................................
Contents Watching One Program While Recording Another .............................79 Using the DVR Features .....................................................................85 Using Themes and Search .................................................................90 Using Locks ........................................................................................93 Personal Identification Number .........................................................101 Using Caller ID ............................
Safety Instructions 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. Read these instructions. Keep these instructions. Heed all warnings. Follow all instructions. Do not use this apparatus near water. Clean only with a dry cloth. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
Safety Note to Satellite TV System Installer: This reminder is provided to call the satellite TV system installer’s attention to Article 820-40 of the National Electrical Code (NEC) that provides guidelines for proper grounding and, in particular, specifies that the cable ground shall be connected to the grounding system of the building as close to the point of cable entry as practical. Safety Tips • • • • • • • • • • • • Page iv Unplug the receiver from the AC power outlet before cleaning.
Chapter 1 Introduction Congratulations on choosing DISH Network. You are about to experience the excitement and convenience of Direct Broadcast Satellite (DBS) service, which delivers the very best picture and sound quality. DISH Network consistently provides state-of-the-art products and satellite-delivered services — with high performance, ease of operation, and a wide variety of entertainment options.
Chapter 1 Introduction About this Receiver Your DISH Network satellite receiver has features that make watching TV more exciting. Along with the DVR functions, you are about to discover new ways to make programming choices. Dual and Single Modes The satellite receiver can be installed and operated in one of two ways: Dual Mode Dual Mode uses TV1 outputs to deliver programming to the nearby TV, and TV2 outputs to deliver programming to the remote TV(s).
About this Receiver Single Mode Single Mode provides dual tuner features to a single TV like Picture-inPicture (PIP) and the ability to watch one live program while recording another. Program viewing at each TV location is the same (Shared View enabled). Remote Controls Two remote controls come with your receiver: • An Infrared (IR) remote to control programming for the nearby TV.
Chapter 1 Introduction Overview Before you use your satellite receiver, you need to install the system or have it installed by a professional technician. For a professional installation, please call the Customer Service Center at 1-800-333-DISH (3474). If you install the system yourself, use the instructions in Chapter 2. A vital part of the installation is to set up the receiver to get the latest software from the satellite signal.
Overview Fixed Images On some TVs, the presence of fixed images for extended periods of time may cause them to be permanently imprinted on the screen. Consult your TV user guide for information on whether this is a problem for your TV, what operating/ viewing restrictions apply to avoid this problem, and associated TV warranty coverage.
Chapter 1 Introduction Getting Started After your system has been installed, order and watch your programming using the following steps: Step 1: Ordering Your Programming Tip: In Dual Mode, Remote Control 1 is used to control TV1 menus on the nearby TV. Remote Control 2 is used to control TV2 menus on the remote TV(s). 1. Using a remote control, press SAT and then press the blank POWER button to turn on the receiver. Make sure the TV is also on. 2. Press GUIDE.
Quick Tour of Basic Features Step 2: Finding Programs to Watch 1. Press the GUIDE button. 2. When the Program Guide opens, use the UP or DOWN ARROW to view information on other channels. Press the PAGE UP and PAGE DOWN buttons to move you quickly through the Program Guide. The channels for the programming you ordered should be shown in white and are available for viewing. After you have highlighted a current program in the Program Guide, press SELECT to watch it.
Chapter 1 Introduction 5. Select Sports to see a list of sporting events. 6. Press the VIEW TV button to go back to watch a program. 7. Press the INFO button to see information about the program. Note: The first time you press the INFO button, the information screen is transparent. Press the INFO button again to make the information screen solid. When you press the INFO button a third time, the information screen closes. 8. Press the CANCEL button to go back to watch the program. 9.
Quick Tour of the Menus 10. Press the UP or DOWN ARROW button to change the channel information you see at the bottom of the TV screen. 11. Press the RIGHT ARROW button to highlight the program coming on next at the bottom. Press the LEFT ARROW button to go back to the program on now. 12. Press the VIEW TV button to clear the Browse Banner from the TV screen and to go back to watching a program. Press SELECT to change to the highlighted channel.
Chapter 1 Introduction 2. Press the 1 button to select the Program Guide option on the Main Menu. This opens the Program Guide on the TV screen. You can use the Program Guide to find and select a program to watch. For now, though, go on with this tour. 3. Press the MENU button to go back to the Main Menu. 4. Press the 2 button to select the Themes and Search option on the Main Menu. This menu allows you to search for programming by themes (movies, sports, etc.
Quick Tour of the Menus 6. Press the 3 button to select the Customer option. This menu provides convenient access to your DISH Network account to review your statement, pay your bill, upgrade programming, and more. 7. Press the 0 button to go back to the Main Menu. 8. Press the 4 button to select the Dish Home option. You can order channels, check the news and weather, and even play games. 9. Press the 0 button to go back to the Main Menu.
Chapter 1 Introduction 10. Press the 5 button to select the Locks option on the Main Menu. This menu allows you to apply password-protected locks on programming based on rating, or even on a channelby-channel basis. 11. Press MENU to go back to the Main Menu. 12. Press the 6 button to select the System Setup option on the Main Menu. Use this menu to set up the system the way you want. 13. Press MENU to go back to the Main Menu.
Quick Tour of the Menus 14. Press the 7 button to select the Daily Schedule option on the Main Menu. The Daily Schedule lists the timers that are planned for today, the future (up to nine days), and those that occurred in the recent past. 15. Press MENU to go back to the Main Menu. 16. Press the 8 button to open the Preferences menu. This menu allows you to set up your receiver to make it easier to use. 17. Press 3 to open the Favorites menu. This menu lets you to set up lists of your favorite channels.
Chapter 1 Introduction Tip: Press the remote control DVR button to open the DISH On Demand menu. 19. Press 9 to open the DISH On Demand menu. This menu lets you select a program you recorded (My Recordings) or a DISH On Demand program (Movies and More). Note: DISH On Demand will be available with a future software upgrade. 20. Press the VIEW TV button to go back to watching a program.
Quick Tour of Digital Video Recorder Features Note: The status bar at the bottom of your screen shows how long the program has been paused. You can pause a live program for up to two hours. 3. Press the PLAY button to watch the program from the point where you paused it. 4. Press the VIEW TV button to go back right away to the “live” program. 5. Press the SKIP BACK button to skip back about ten seconds in the program. 6.
Chapter 1 Introduction 7. Press PLAY. 8. Press the SKIP FWD button to skip ahead about 30 seconds in the play back. Note: You cannot skip ahead if you are watching live TV. 9. Press the PAUSE button and then press the FWD button to forward the program in slow motion. When you press the FWD button once the program advances at 1/15 the speed of normal play. Press the FWD button twice to forward at 1/4 as fast as normal play. Press the FWD button three times to play the program at normal speed.
Quick Tour of Digital Video Recorder Features 10. Press the VIEW TV button to go back right away to the program in progress. 11. Press the RECORD button to start recording the program right now. 12. When the Record Remainder of this Event displays, select OK to start recording now. See page 71 for an explanation of the recording options. 13. Select OK to start recording the program. Notice the receiver’s front panel RECORDING light turns on. 14. If you want, press the STOP button.
Chapter 1 Introduction 16. Press the BACK button to reverse the program. Note: Let the program reverse all the way to its start. 17. Press the DVR button. This opens the DVR Events menu on the TV screen. 18. Use the remote control arrow buttons to highlight an event on the DVR Events menu (it’s OK to highlight an event you’re recording). 19. Press the remote control SELECT button to select the event you highlighted. This opens a menu of info about that event. 20.
Quick Tour of Watching One Program While Recording Others Quick Tour of Watching One Program While Recording Others The steps below show one of many ways to watch one program while recording another. To tour this feature, your satellite receiver must be in Single Mode (see page 49) or in Dual Mode with Record Plus enabled (see page 81). 1. Press GUIDE to open the Program Guide. Find a program you want to watch now. 2. Press SELECT to watch that program. 3. Press the RECORD button. 4.
Chapter 1 Introduction 9. Select a program that you recorded in an earlier tour (one that is not recording now), then select Start. 10. You should now be watching a pre-recorded program while the receiver is recording the other two events (programs). Quick Tour of Picture-in-Picture (PIP) Your DISH Network receiver allows you to watch two different programs at the same time using Picture-in-Picture (PIP). This feature is available in Single Mode only (see page 52). 1. Press PIP. The PIP window will open.
Satellite Television 3. Press GUIDE on the remote. Use the Program Guide to find a program that you want to watch now. Select that program. 4. This new program will be full screen. 5. Press SWAP to go back to watching your original program and put this new program in the PIP window. 6. Press the PIP button again to make the PIP window larger. 7. Press the POSITION button to move the PIP window around the TV screen. 8. Press the PIP button to close the PIP window.
Chapter 1 Introduction Satellite Signal Quality Tip: If you lose your picture, it’s most likely due to heavy rain, snow, or snow build-up on your dish. Rain and Snow Fade Heavy rain, snow, or cloud cover can block the satellite signal, which can interrupt your programming service. By aiming the satellite dish to get the strongest signal during installation, you can help prevent rain and snow from interrupting the signal. Your service will return after the weather condition has passed.
Chapter 2 Receiver Description and Installation Receiver Front Panel Smart Card Door Behind this door is a slot for a future smart card. No smart card is included with this receiver. Indicators • TV1 Power - The green light indicates that the receiver is providing programming to the nearby TV through the TV1 output connections. • TV2 Power - The blue light indicates that the receiver is providing programming to the remote TVs through the TV2 output connections.
Chapter 2 Receiver Description and Installation Receiver Back Panel Tip: The six coaxial connections on the back of your receiver are color coded to make the connectors easy to identify. Inside the front cover of this guide are stickers that are color coded the same way as the coaxial connections. See the installation instructions starting on page 29 for information on how to use the stickers that go on the coaxial cables.
Receiver Back Panel Digital Audio Out The DIGITAL AUDIO OUTPUT is for use with high-quality digital sound decoding systems. Connect the DIGITAL AUDIO OUTPUT with a Digital Audio Optical cable (available at consumer electronics stores). TV Antenna/Cable In The TV ANTENNA/CABLE IN is used if you want the satellite receiver to connect the tuner of the nearby TV to an off-air antenna or cable TV system when the satellite receiver is turned off or when using the TV/VIDEO button on Remote Control 1.
Chapter 2 Receiver Description and Installation RCA Out The RCA audio/video outputs provide high picture quality and stereo sound to your TV (if your TV has these connections). These outputs can be used to provide TV2 menus and programming to a wireless audio/video transmitter or to a second input on a nearby TV. Use an RCA-type cable assembly to make the connection. If the TV has only one input for this type of audio, connect it to the right (R) phono (RCA) audio output on the receiver.
Remote Controls Types of Remote Controls Remote Control 1 uses infrared (IR) light signals to: • Control TV 1 menus for the nearby TV in Dual Mode. • Control the satellite receiver in Single Mode. IR signals travel only short distances (40 feet or less), and cannot go through walls or other solid objects. You must point the remote control directly at the device, with no objects blocking the line of sight. Remote Control 1 uses IR signals to control other devices that the remote is programmed to control.
Chapter 2 Receiver Description and Installation Batteries The remote controls come with AAA batteries, which need to be installed when you first receive your system. When you replace old batteries, you should replace all of the batteries. Use batteries of the same kind, for example alkaline or carbon zinc, and don’t mix batteries of different kinds. Alkaline batteries last longer than carbon zinc. Installing or Changing the Batteries 1. Press down on the battery cover’s top latch and slide the cover off.
Connecting the Receiver to a Nearby TV Connecting the Receiver to a Nearby TV This section describes how to connect receiver TV 1 output ports to a nearby TV. The easiest way to connect the receiver to the TV is using coaxial cable connections, but you may also use RCA or S-Video outputs. Tip: Using cable labels makes it easy to tell which cables connect to the receiver ports. Inside the front cover of this guide are stickers that are color coded the same way as the coaxial connections.
Chapter 2 Receiver Description and Installation RCA and S-Video Connections (TV1) 1. Connect one of the following video cables: • RCA video cable (yellow) from the receiver TV1 outputs to the nearby TV’s RCA video input. • S-VIDEO cable from the receiver TV1 outputs to the nearby TV’s SVIDEO input. 2. Connect the RCA audio cables (red and white) from the receiver TV1 outputs to the nearby TV’s audio inputs.
Connecting the Receiver to the TV(s) in Another Room(s) Connecting the Receiver to the TV(s) in Another Room(s) This section describes how to connect the receiver CH 21–69 OUT connection to the cable-ready remote TV located in another room away from the receiver. This installation uses your in-home cable system. If your house does not have built-in cabling, it will be necessary to run cables from the receiver to each remote TV.
Chapter 2 Receiver Description and Installation If you have an off-air antenna or cable connected to your inhome cable system, see Optional - Connecting to an OffAir Antenna or Cable following this section. Tip: Using cable labels makes it easy to tell which cables connect to the receiver ports. Inside the front cover of this guide are stickers that are color coded the same way as the coaxial connections.
Connecting the Receiver to the TV(s) in Another Room(s) 8. Connect CH 21-69 OUT on the receiver to your existing wall cable outlet using a coaxial cable. Note: If you do not have an existing in-home cable system, you will need to run coaxial cable to each TV in other rooms. If this is too difficult, you may want to contact a professional to do this installation. 9. Place the yellow sticker on the CH 21-69 OUT cable near where the cable attaches to the receiver.
Chapter 2 Receiver Description and Installation 16. You may need to change the cable connection on the splitter that sends the TV signal throughout your house. The change that needs to be made is move the cable coming from the receiver CH 21-69 OUT from the output of the splitter to the input of the splitter using the instructions that follow. The following figure shows an example of what your splitter may look like. Your splitter may look different.
Connecting the Receiver to the TV(s) in Another Room(s) 23. If desired to remind you of which TV channel your satellite programming is on, write the channel number you wrote in step 4 on a blank channel sticker and place it on or near your remote TV(s). The stickers are inside the front cover of this guide. 24. Confirm Remote Control 2 controls the receiver. See the next section for instructions. 25. Program Remote Control 2’s RECOVER to the channel you selected in step 5. See page 36 for instructions.
Chapter 2 Receiver Description and Installation Programming the Recover Button Your remote controls come equipped with a RECOVER button that helps you if you accidentally change the channel or video input on your remote TV and cannot get the picture back from your satellite receiver. When you press the RECOVER button as described on page 56, the remote control sends commands to your remote TV to change channels or video inputs to try to get you back to watching satellite programming.
Changing the TV1 and TV2 Output Channels Changing the TV1 and TV2 Output Channels The receiver comes preset to use channel 3 for TV1 and off-air channel 60 for TV2. If you are experiencing interference on the channels you are using, follow these instructions to change the channel that TV1 or TV2 uses. Make sure you are familiar with how to change channels on your TV and if necessary how to switch your TV between off-air and cable channels.
Chapter 2 Receiver Description and Installation Connecting the Receiver to the Phone Line Keep the receiver connected to an active telephone line so you can order PayPer-View programs and use all of the dish home Interactive TV features, and other services from DISH Network. Note: You may be able to use a wireless modem jack. However, this may not support all the features of this receiver, such as Caller ID. See www.dishnetwork.com for compatible modem products.
Connecting the Receiver to a Dish Antenna System Connecting the Receiver to a Dish Antenna System Note: Before you can begin connecting your receiver to your dish antenna, you must first complete the preceding sections on connecting your TVs to the receiver. Then if you are installing a dish antenna system for the first time, see Chapter 4 - Dish Antenna Installation.
Chapter 2 Receiver Description and Installation 3. On Remote Control 1, press MENU-6-1-1 to display the Point Dish/Signal screen on the nearby TV. 4. Select Check Switch. When an attention screen displays, select Retest. 5. The receiver begins performing the Check Switch tests. When it is finished, the Installation Summary screen displays. 6. Make sure that the information on the Installation Summary screen identifies your system correctly and shows all transponders for all satellites in your system.
Optional - Connecting VCRs to the System Optional - Connecting VCRs to the System The diagram below provide example of how to connect VCRs to your satellite TV system. Your installation may be different. Connecting a VCR to the Nearby TV 1. Connect a coaxial cable from the CH 3-4 OUT output on the receiver to the nearby VCR’s tuner port. 2. Connect a coaxial cable from the output on the VCR to the nearby TV’s tuner port. 3. Plug in and turn on the nearby VCR and TV. 4.
Chapter 2 Receiver Description and Installation Connecting a VCR to the Remote TV For this installation, always leave your VCR powered on so that the TV can receive satellite programming. If you turn off your VCR, your TV will not be tuned to the correct channel to receive satellite programming. 1. Connect the tuner input of the remote VCR to an existing wall cable outlet using a coaxial cable. 2. Connect a coaxial cable from the output on the VCR to the remote TV’s tuner port. 3.
Optimize Your Remote Controls Optimize Your Remote Controls Change the Address When you receive your system, both remote controls and the receiver have been set to communicate on address 1. However, because UHF signals travel long distances and go through walls, a neighbor’s UHF Pro remote could control your receiver by mistake if they are on the same address. Note: You can also use this procedure to change the Primary Remote Address for IR Remote Control 1 on a nearby TV, if necessary.
Chapter 2 Receiver Description and Installation 6. Press the RECORD button. 7. Make sure the Secondary Remote Address you see on the System Info screen is the same as the one you entered in step 4. If it isn’t, the remote cannot control the receiver. 8. Press the SELECT button to close the Important System Information screen. Checking the Remote Control Address 1. Press and hold the SAT mode button for three seconds, until all of the mode buttons light up, and then let go of the SAT button. 2.
Optimize Your Remote Controls 1. Take the UHF antenna off of the receiver’s back panel UHF Remote Antenna input 2. Put the attenuator onto the UHF Remote Antenna input. 3. Put the UHF antenna onto the attenuator.
Chapter 2 Receiver Description and Installation Setting Up TV1 to Operate in UHF Pro You can set your receiver to operate your TV1 using another UHF Pro remote control (sold separately) by completing the following instructions: If you set up your receiver to operate the side using UHF Pro, the two UHF Pro remotes for this receiver will interfere with each other when operated at the same time. This may prevent the remotes from operating the receiver momentarily. 1.
Setting Up TV1 to Operate in IR Setting Up TV1 to Operate in IR The following instructions describe how to set up TV1 to operate in IR only. 1. Perform the following with an existing remote control: a. Open the TV1 UHF Pro Setup screen by pressing MENU-6-1-8 on the remote control. b. Select Disable from the TV1 UHF Pro Setup screen. c. Select System Info to open the System Information screen. 2. Perform the following with an IR remote control, such as a Remote Control 5.
Chapter 2 Receiver Description and Installation Notes Page 48
Chapter 3 Using the System Using Dual and Single Modes Your DISH Network satellite receiver includes features that gives you greater flexibility in how you watch TV. These features include two modes of operation: Dual Mode and Single Mode. Dual Mode Dual Mode uses TV1 outputs to deliver programming to the nearby TV and TV2 outputs to deliver programming to the remote TV(s).
Chapter 3 Using the System Using Picture-In-Picture Single Mode lets you watch two programs at once using PIP. The following instructions describe how to use PIP: 1. Press the PIP button. The PIP window displays in the lower-right corner of the screen. 2. Press the POSITION button to move the PIP window to a new location on the TV screen. Each time you press the POSITION button, the PIP window moves to another location. 3. Press the SWAP button.
Using Dual and Single Modes Using Shared View Shared View is a feature of Single Mode that lets you activate the TV2 audio and video outputs to display the same programming as the TV1 outputs. While using this feature, both the green 1 and blue 2 remotes for your satellite receiver can control what is displayed on all TVs connected to the system. The following instructions describe how to enable Shared View: 1. Make sure the receiver is in Single Mode. The SINGLE front panel indicator should be lit.
Chapter 3 Using the System Switching Between Dual and Single Mode Put the satellite receiver in Dual or Single Mode by pressing the front panel Mode button. Keep the following items in mind when switching the satellite receiver between Dual and Single Mode: Dual Mode Indications DUAL MODE front panel indicator lights. SINGLE MODE front panel indicator lights. Recording The RECORDING front panel indicator lights to show which TV is currently recording.
Using the Remote Controls Menu Button Press the MENU button to open the Main Menu. Page Up and Page Down (Arrow) Buttons Press the PAGE UP button or the PAGE DOWN button to move, page by page, through the Program Guide, a Theme list, a Favorites List, an Event Timers list, a Search results list, or a list of channels. Mute Button Press the MUTE button to turn off the TV sound. Press it again to restore the TV sound.
Chapter 3 Using the System Arrow Buttons • Change channels while watching TV - Press the UP and DOWN ARROW buttons. • Open the Browse Banner - Press the RIGHT ARROW button. • Show Themes - Press the LEFT ARROW button. • Move around within the Program Guide, menus, and Browse Banner Press the UP, DOWN, LEFT, and RIGHT ARROW buttons. • Delete - Press the LEFT ARROW button to delete characters while using Search. See page 91 for instructions.
Using the Remote Controls View TV Button Press the VIEW TV button to close all menus and go to watching programming. Press the VIEW TV button to briefly display the Program Banner while watching a program. Cancel Button Press the CANCEL button to cancel and go back to the previous menu or to watch a program. DISH Button Press the DISH button to go to dish home Interactive TV.
Chapter 3 Using the System Star Button Press the STAR button to: • Open the DVR Events menu. • Backspace without deleting while using the Search function of your. Zero Button Press the ZERO button to forward space while using the search function of your receiver. Pound Button Press the POUND button to display the Search screen. Recover Button Press the RECOVER button if you accidentally change the channel or video input on your TV and cannot get the picture back from your satellite receiver.
Using the Remote Controls 3. If you see the System Info screen, press the SELECT button to close the screen. You have recovered your satellite video. 4. If you do not see the System Info screen, repeat steps 2 and 3 until you have recovered your satellite video. Note: Press any remote control button other than the RECOVER button to end this procedure.
Chapter 3 Using the System Using the Menus The menus make using the receiver and selecting programs quick and easy. Use the menus to control the receiver and to use its features, such as setting locks, choosing a program, or creating a favorites list. Open and Close Menus You can open the menus in either of two ways: Tip: In Dual Mode, Remote Control 1 is used to control TV1 menus on the nearby TV. Remote Control 2 is used to control TV2 menus on the remote TV(s).
Using the Menus – When watching a program, open the Themes and Search menu. – Display the Browse Banner. To close a menu and return to watching a program, press either the VIEW TV or CANCEL button. Note: If you do not do anything in a menu for several minutes, the menu automatically closes. This will discard any changes you made, and display the program you were watching.
Chapter 3 Using the System Selecting Menu Options When you select a menu option, that option takes effect right away. You can select a menu option in either of two ways: • If the option has a number next to it, press the number on the NUMBER PAD button that matches this number. When you use the NUMBER PAD button, you do not need to highlight the option first. • Move the highlight to the menu option using the remote control ARROW buttons. Then press the remote control SELECT button.
Using Text Fields Canceling a Procedure You can cancel a procedure in any of three ways: • If you want to return to watching a program, press the remote control VIEW TV button. • If you want to return to the previous menu, press the CANCEL button. • Wait a few moments and the menu will close automatically, discarding any changes you have made. Note: If none of the above work, you must finish the procedure.
Chapter 3 Using the System Changing Channels There are three ways to change channels: • Press the UP or DOWN ARROW buttons. • Use the NUMBER PAD buttons. • Press GUIDE and then select the channel from the Program Guide. Using the Program Guide The on-screen Program Guide provides a complete listing of the available channels and programs. You can use the Program Guide to change channels, to see what programs are scheduled, to set up timers, and to buy Pay-Per-View programs.
Using the Program Guide Changing the Channel in the Program Guide 1. Press GUIDE to open the Program Guide. Tip: When using the Program Guide, do you want to know who is in the movie you’re about to watch? Press the INFO button to find out. When you’re finished, press the CANCEL button to return to the Program Guide. 2. Choose a channel using either of the following: • Use the NUMBER PAD buttons to enter the channel number.
Chapter 3 Using the System Displaying Program Information The Program Banner The Program Banner provides information about the program you are watching. The receiver displays the Program Banner for a few seconds at the top of the TV screen every time you change the channel or press the remote control VIEW TV button. The Browse Banner You can use the Browse Banner to change channels, or to see what other programs are available without changing the program that you are watching.
Displaying Program Information Using the Browse Banner 1. Press the BROWSE (RIGHT ARROW) button to open the Browse Banner. Tip: When using the Browse Banner, do you want to know when the movie you’re about to watch was made? Press the INFO button to find out. When you’re finished, press the CANCEL button to return to the Browse Banner. 2.
Chapter 3 Using the System Ordering Pay-Per-View Programs 1. Select a Pay-Per-View program in the Program Guide. A message like the following displays: 2. To buy the Pay-Per-View program, select the Yes option. The receiver displays a confirmation menu. Note: When you confirm an order for a Pay-Per-View program, you cannot cancel the order and you will be billed for it. Ordering DISH On Demand Note: DISH On Demand will be available with a future software upgrade.
Reviewing Purchase History To order a DISH On Demand program: 1. Press the DVR button to open DISH On Demand. 2. Select Movies & More. 3. Use the LEFT and RIGHT ARROW buttons to scroll through your program choices. 4. Select the program you want to watch and follow the on-screen instructions. Note: When you confirm an order for a DISH On Demand program, you cannot cancel the order and you will be billed for it. Reviewing Purchase History Press MENU-6-5 to open the Purchase History screen.
Chapter 3 Using the System • • When you put the receiver in Single Mode, the Favorites Lists for TV2 are not available. If you choose a program using Themes or by entering most channel numbers, the receiver tunes to the channel for that program whether or not that channel is on the active Favorites List. Creating or Changing a Favorites List You can create, add channels to, and remove channels from a Favorites List. 1. Press the MENU-8-3 to open Favorites. 2.
Using Timers and Recordings Naming a Favorites List 1. Press MENU-8-3 to open Favorites. 2. Select the Favorites List that you want to change. 3. Select the Edit Name option. Note: You cannot change the name of the All Chan or All Sub list. 4. Enter the list’s name by either using the virtual keyboard or the remote control NUMBER PAD to enter the letters in the Enter List Name box. See Using Text Fields on page 61 for instructions. 5. Select the Done option to save all changes.
Chapter 3 Using the System Overview Refer to this section as you get familiar with how to set up Timers. Timer Types There are three types of timers: • DVR - Records an event onto your receiver for later viewing. • Auto - Automatically changes the channel for live viewing of the event. • Reminder - Creates an on-screen reminder when the event is about to air.
Using Timers and Recordings For example, having six programs scheduled to record at the same time cannot be done on a dual-tuner receiver; therefore, the receiver will record only the two programs with the highest priorities. • All timers have a priority that you can change at any time. • The larger the number, the lower priority (for example, priority 1 is higher than priorities 2, 3, and 4). • You can override a specific timer's priority with a one-time skip or by restoring it.
Chapter 3 Using the System • Create a Manual timer. • Create a DISH Pass timer. • Select Edit List to edit a timer. Daily Schedule The Daily Schedule lists the timers that are planned for today, the future (up to nine days), and those that occurred in the recent past. Use the Daily Schedule as described on page 74 to: • Review today's timers. You can choose to skip a scheduled timer, or restore a timer that was not planned to occur, perhaps because of a conflict with another program.
Using Timers and Recordings When a Timer Starts a Recording For two minutes before an timer starts a recording, the receiver may display a digital countdown on the TV screen. This symbol disappears when the program begins. While the symbol is displayed, you may do one of the following: • Press CANCEL to clear the symbol from the TV screen. This does not stop the timer from starting. • Press INFO or SELECT to see more information on the timer.
Chapter 3 Using the System Using the Daily Schedule Use the Daily Schedule to plan and manage your timers. 1. Press MENU-7. 2. Use the ARROWS to select a future program if you want to skip or restore a timer. You can also choose to protect it, or view the start early/end late settings. • To change the start early/end late setting, you must select the event within the Timers List.
Using Timers and Recordings Setting Up an Automatic Timer The following instructions explain the easiest way to set up an automatic timer. 1. Find the program that starts in the future you want to record using the Program Guide or Browse Banner. Tip: You can edit and delete timers from either TV output. 2. Select the future event. The Create Timer screen displays. 3. Select the Timer Frequency (see page 70 for more details). Tip: Remote Control 1 is used to control TV1 menus on the nearby TV.
Chapter 3 Using the System Setting Up a Manual Timer A Manual Timer lets you set custom start and stop times for a timer. Tip: You can edit and delete timers from either TV output. 1. Press MENU-7. 2. Select Timers. 3. Select Manual. Tip: Use the PAGE UP and PAGE DOWN buttons to scroll quickly through the channel list. 4. Select the Timer Frequency (see page 70 for more details). 5. Select a Timer Type (see page 70 for more details). 6. Select Options (see page 71 for more details). 7.
Using Timers and Recordings Setting Up a DISH Pass™ Timer DISH Pass lets you create timers to record programs automatically based on your search criteria. When the receiver finds programs that meet your search criteria, it will automatically set a timer to record that program. As the program guide is updated, DISH Pass will continue to find and record your shows based upon your search criteria. Note that DISH Pass only finds programs on satellite channels.
Chapter 3 Using the System Tip: It's very important to leave the receiver enabled to receive Updates. By doing this, the Program Guide will have the most up-to-date information, and can adjust or create timers accordingly. Make sure the Updates feature is enabled as described on page 107. Note: After entering your search words, and selecting Create Timer, be sure to review the timers that DISH Pass creates—some may not be what you are expecting. You can: • Pick selected events to skip.
Watching One Program While Recording Another 4. Select the timer or timers you want to delete. Note: Select All if you want to delete all of your timers. 5. Select Delete. The timer(s) are deleted. Watching One Program While Recording Another Single Mode While in Single Mode, you can set up the satellite receiver to record programs while you’re also watching one you’ve already recorded. 1. Press the front panel MODE button to make sure the receiver is in Single Mode.
Chapter 3 Using the System 5. Press GUIDE on the remote. Use the Program Guide to find a program that you want to watch now. Select that program. You are now watching one program while recording another. 6. Press RECORD and select OK when the popup displays. You are now recording two programs at the same time. 7. Press DVR on the remote control. The DVR Event screen will open. You should see the two programs that are recording indicated by the red dot next to the listings. 8.
Watching One Program While Recording Another Dual Mode with Record Plus Another feature that adds flexibility to the way you watch TV is Record Plus. When Record Plus is enabled, you can decide which receiver output (TV1 or TV2) will record your events. This feature is available in Dual Mode only. Enabling Record Plus The following instructions describe how to enable Record Plus: 1. Press MENU-8-6 to open the Record Plus screen. 2. Highlight the Activation option. 3.
Chapter 3 Using the System 3. When the Record Remainder of This Event screen displays, select one of the following: • From TV1, select TV2. • From TV2, select TV1. Note: When recording using Record Plus, it is possible for someone at the other TV to cancel your recording. 4. Select one of the following: • Select OK to start the recording now.
Watching One Program While Recording Another 6. Press RECORD. Select one of the following: • Select OK to start the recording now. • Select Options to customize the recording as described on page 82. 7. Press DVR on the remote control. The DVR Event screen will open. You should see the two programs that are recording indicated by the red dot next to the listings. 8. Select a program that you recorded earlier (one that is not recording now), then select Start or Start Over. 9.
Chapter 3 Using the System 3. Press the RECORD button. A message will display asking whether you want to record the remainder of the program. Select OK to begin recording now. 4. Press DVR on the remote control. The DVR Event screen will open. You should see the program that is recording indicated by the red dot next to the listings. 5. Select a program that you recorded earlier (one that is not recording now), then select Start Over. 6.
Using the DVR Features Using the DVR Features Most satellite TV programs and films are copyrighted. In some cases, copyright law may apply to private, in-home recording. The DVR features let you decide how to watch TV. You can pause, reverse, or skip back through a program. Then you can go back to watch, fast forward, or skip ahead through the program. Also, you can record and play back programs with full digital audio and video quality, without a VCR.
Chapter 3 Using the System Press the FWD (“FORWARD”) button once to forward the program four times as fast as normal play. Press the FWD button twice to forward at 15 times normal speed, three times to forward at 60 times normal speed, and four times to forward at 300 times normal speed. The on-screen bar shows how far you’ve gone. Press the PAUSE button and then press the FWD button to forward the program in slow motion.
Using the DVR Features Start Recording a Program • • At a program’s start, press the remote control’s RECORD button. If you’ve watched a program from its start, up to about two hours after it’s started, you can reverse to its start: 1. Press the BACK button. 2. Let the program reverse to its start. 3. Press the RECORD button. You’ll get all of the program on your recording.
Chapter 3 Using the System • Tip: Press DVR on the remote to see a list of the events you’ve recorded. To view one of these events, just select it. You can then start the recording, start over, stop or resume play. • If you hide adult channels and lock the receiver, this menu doesn’t list any adult programs by name. To review programs you have recorded or have scheduled to record with the DVR features, use this menu.
Using the DVR Features • Press the FWD (“FORWARD”) button once to forward the program four times as fast as normal play. Press the FWD button twice to forward at 15 times normal speed, three times to forward at 60 times normal speed, and four times to forward at 300 times normal speed. • Press the PAUSE button and then press the FWD button to forward the program in slow motion. When you press the FWD button once the program advances at 1/15 the speed of normal play.
Chapter 3 Using the System Tip: If you want to archive an event to save it for a long time, you can move it from the receiver to a VCR. 3. Select an event on the DVR Events menu (not the one you’re recording). This opens an information menu for that event. 4. Press the PLAY button. Copy Recordings to Videotape You may want to keep a videotape copy of a recording you made on the DVR. You will not be able to play back events with full digital audio and video quality from a videotape.
Using Themes and Search • Press the MENU button, and then select the Themes and Search option. 2. Select a category. 3. Select a program in the list. Note: If the program you highlighted is on some time in the future, the receiver will open the Create An Event Timer menu. See Using Timers and Recordings on page 69 for more information. Search 1. Open the Search screen by doing one of the following: • Press the POUND (#) button on the remote control.
Chapter 3 Using the System 3. You can search for events two ways: • Select Title to search for the words that appear in the title of a program. • Select Info to search for words that are in the program description. 4. You can use the keyboard shown on the screen or you can use the letters above the NUMBER PAD buttons on the remote control while the highlight is in the Enter Search Criteria field. See Using Text Fields on page 61 for instructions 5. Select Search. 6.
Using Locks 2. Select History to display the Search History screen. 3. At the Search History screen, you have the following options: • Search - Select one of the items and then select Search. • Edit - Select one of the items and then select Edit to make changes. • Delete - Select one of the items and then select Delete. • Delete All - Select Delete All to clear the Search History.
Chapter 3 Using the System When You Have Locked the Receiver • • • • If you try to access a locked item or open the Locks menu, the receiver displays a message prompting you to enter the password. The receiver allows you three tries to enter the correct password. If you fail to enter the correct password, the receiver does not allow more tries for several minutes. If you enter the correct password, you can access the locked item or open the Locks menu.
Using Locks 3. Select the Lock System or Unlock System option. The receiver displays a message prompting you to enter a password to lock the system. 4. Enter and verify a password, using the NUMBER PAD buttons. The receiver displays stars (*) as you enter the digits of the password. When you enter the fourth digit of the password, the receiver highlights the OK option. 5. Memorize your password. From now on, you must enter this password to lock or unlock the receiver. 6. Select the OK option.
Chapter 3 Using the System Note: All ratings that are more restrictive than the selected rating are also selected. For example, if you lock PG-13 rated programs, then all programs with the R, NC-17, and NR/AO ratings are also locked. 6. Select the expanded rating code(s), if you want to also lock these ratings. 7. To unlock a rating code, highlight the code and press SELECT. 8. Select the Done option to save the changes. 9.
Using Locks Locking and Unlocking the Receiver Front Panel (TV1 Only) This keeps anyone from using the front panel buttons, but it does not lock the remote control buttons. This option is only available on TV1 menus. 1. Press the MENU button. 2. Select the Locks option. 3. If the receiver is locked, enter the password using the NUMBER PAD buttons. The receiver displays stars (*) as you enter the digits of the password.
Chapter 3 Using the System 4. Select the Lock PPV or Unlock PPV option. 5. If the receiver is not locked, you must lock it to put the lock you just created into effect. Hiding and Showing Adult Channels When you hide adult channels, you keep the Program Guide, Themes lists, and the Browse Banner from displaying adult channels. It also keeps anyone from choosing such channels by using the UP or DOWN ARROW buttons or the remote control NUMBER PAD buttons. 1. Press the MENU button. 2.
Using Locks highlights the OK option. 3. Press the SELECT button. 4. Select the Change Password option. 5. Enter the current password using the number pad buttons. As soon as you enter the fourth digit of the password, the receiver highlights the OK option. 6. Press the SELECT button.
Chapter 3 Using the System 7. Enter the new password using the number pad buttons. As soon as you enter the fourth digit of the password, the receiver highlights the OK. 8. Select the OK option to change the password. 9. Enter the new password again for confirmation, using the NUMBER PAD buttons. The receiver displays stars (*) as you enter the digits of the password. As soon as you enter the fourth digit of the password, the receiver highlights the OK option. Press the SELECT button. 10.
Personal Identification Number Personal Identification Number If you want to make sure that you are the only one who can make changes to your DISH Network account, you can assign a Personal Identification Number (PIN) for call-in requests. Call the Customer Service Center (1-800-333-DISH (3474)) at any time to set up the PIN. After the PIN is set up, anyone calling the Customer Service Center must provide this PIN to make any changes to your account.
Chapter 3 Using the System Turning Caller ID On and Off 1. Press MENU on the Remote Control. 2. Select System Setup. 3. Select Installation. 4. Select Caller ID. 5. Select Enable Caller ID or select Disable Caller ID. 6. Select Done. Resetting Receiver to Factory Default Settings Note: Resetting the receiver to factory default settings discards all Favorite Lists except the All Chan and All Sub lists. Note: If you have set any locks on the receiver, and the receiver is locked, these locks will be kept.
Changing Program Languages If you want to reset the receiver to be the same as when it was shipped from the factory, do the following: 1. Press MENU-6-6. 2. When the receiver displays a Warning message, confirm that you want to reset the receiver’s preferences by selecting Yes. Changing Program Languages You may be able to change the language of some programs. An alternate language may not be available for all programs.
Chapter 3 Using the System Using Dolby® Digital Sound Dolby Digital gives you the capability to enjoy programs in surround sound. An external decoder is required to enjoy this feature. Refer to your decoder user’s guide. Note: Not all programs contain a Dolby Digital sound track. The receiver uses an optical port for outputting digital audio. The optical output can provide two audio data types: Dolby Digital and Linear PCM (only Dolby Digital can provide full 5.1-channel sound). 1.
Updates Updates Your satellite receiver is set to turn itself off at 3:00 a.m. so that it can receive updates to the Program Guide and DISH On Demand (when available). To change the update time, complete the following: 1. Press the MENU-8-5 to open the Updates screen. 2. Highlight the Activation option. 3. Use the UP and DOWN ARROW buttons to select Enable or Disable. Note: If you disable this feature, no new Program Guide or DISH On Demand information will be available until the receiver is turned off.
Chapter 3 Using the System Inactivity Standby If your receiver is on for a preset period of time without any activity (for example, no channel changes), the Inactivity Standby feature turns off the receiver so that you’ll always have the latest Program Guide and DISH On Demand (when available). Enabling this feature (recommended) also improves the reliability of your receiver. To change the settings for this feature, complete the following: 1. Press the MENU-8-8 to open the Inactivity Standby screen. 2.
Control Other Devices with the Remote Controls Use the remote control’s mode buttons, SAT (satellite receiver), TV (for a TV), VCR (for a VCR or a DVD player), and AUX (“auxiliary,” for a second TV, a second VCR, a DVD, a tuner, or an audio amplifier) to set the remote to the right mode for the device. To change the mode, press the button for the device you want the remote to control. The mode button lights for two seconds to show you’ve set the remote to that mode.
Chapter 3 Using the System Instructions Additional Information If you are repeating this procedure to program a combination device, be sure to press the correct mode button (for example, if you have a TV/VCR combination and you have already programmed the remote to control the TV, press and hold the VCR mode button as described above). 4. For AUX mode only: • • • Tip: Limited mode is not used with audio amplifiers. Press 0 for a second TV. Press 1 for a second VCR or DVD player.
Control Other Devices with the Remote Controls Scan for Device Codes If the code for your device is not listed in the tables starting on page 147, use this procedure to scan the remote control’s memory for the device code. Instructions Additional Information 1. Turn the device on. Use the device’s front panel buttons or its remote control. 2. Press and hold the mode button until all the other mode buttons light up, and then let go of the button.
Chapter 3 Using the System Instructions Additional Information 8. Turn the device back on and try some other buttons to make sure they work. Press the blank POWER button to turn the device back on. Try some other buttons to make sure they work. Sometimes, the blank POWER button works when other buttons don’t. 9. Repeat this procedure until you’ve tried all the codes. You may need to repeat the scan to find the best code for your device.
Control Other Devices with the Remote Controls Remote Control Buttons Control the Receiver When you get the remote, it’s already set up to control the receiver. However, you must set up the remote to control the TV before you can use the MUTE and VOLUME buttons. For information on the remote buttons that control the receiver, see Using the Remote Controls on page 49. Control a TV (or a Second TV) Only the buttons described here control a TV. Some of the buttons described here may not control your TV.
Chapter 3 Using the System Volume Button Press this button to raise (+) or lower (-) the TV sound volume. Up and Down Arrow Buttons Use the UP and DOWN ARROW buttons to change channels on the TV. Note: These buttons do not change the channels on the TV if the remote control is in limited mode. Select Button The SELECT button works as the ENTER button for a TV. Recall Button Press the RECALL button to go back to the last TV channel you watched.
Control Other Devices with the Remote Controls VCR Mode Button You must first set up the remote to control the VCR. See Set Up the Remote to Control Devices, beginning on page 107. Then, you must press the VCR mode button to set the remote to VCR mode. The VCR mode button lights for two seconds to show you’ve set the remote to VCR mode. Make sure you keep the remote in VCR mode to use the buttons described here.
Chapter 3 Using the System VCR Buttons • Press the BACK button to rewind a videotape. • Press the PAUSE button to pause a videotape. Press this button or the PLAY button to go back to playing the tape. • Press the FWD button to forward a videotape. • Press the STOP button to stop playing or recording on a videotape. • Press the RECORD button to record on a videotape. • Press the PLAY button to play or to go back to playing a videotape.
Control Other Devices with the Remote Controls Power Button Press the blank POWER button to turn the tuner or amplifier on or off. Mute Button Press the MUTE button to turn the sound off or on. Volume Button Press the VOLUME button to raise (+) or lower (-) the volume. Up and Down Arrow Buttons Use UP and DOWN ARROW buttons to change channels on the tuner or amplifier. Select Button The SELECT button works as the INPUT SELECT button for the tuner or amplifier.
Chapter 3 Using the System Other Remote Control Features Switch Between TV and AUX Device Volume Control When you set up the remote to control a TV, the mute and volume buttons control the TV volume. However, if you want to use the AUX mode to control a tuner or amplifier and the device has a volume setting, you can set up the remote to control the device’s volume instead of the TV volume. To set the remote to control the device’s volume: 1.
Using Troubleshooting Tools 5. Press the POUND (#) button. The TV mode button flashes three times. 6. Press the SAT mode button. 7. Press the plus (+) and minus (-) sides of the VOLUME button. The TV’s volume changes and the TV mode button lights instead of the AUX mode button. Using Troubleshooting Tools Your receiver has diagnostics tools that a Customer Service Representative may ask you to use if you should ever run into problems while using your equipment.
Chapter 3 Using the System Point Dish and Check Switch The Point Dish and Check Switch screens are helpful to the Customer Service Representatives. You may be asked to display these screens when you call DISH Network. 1. Press MENU-6-1-1 to open the Point Dish screen. This screen shows you information to help maximize your satellite signal. The bar at the bottom of the screen tells you the signal strength.
Chapter 4 Dish Antenna Installation These instructions guide you through the installation of a satellite system which includes your receiver (included with this manual), and a DISH Pro DISH 500 antenna system that can be identified by the DISH Pro logo shown below. Installing a DISH 500 Antenna The first step in installing your dish antenna is to assemble the satellite dish, mount it, and point it in the general direction of a satellite.
Chapter 4 Dish Antenna Installation Mounting the Dish 1. Using the azimuth and elevation angles, find a location for the satellite dish which can be pointed towards the satellites located at these angles. With a compass, find the required azimuth angle. Then, use the elevation angle to find out how high the satellites are in the sky from your location. Make sure nothing blocks the line of sight between the dish and the satellites. 2.
Installing a DISH 500 Antenna 4. Assemble the satellite dish as shown below, except do not attach the Ybracket or LNBF at this time. 5. Loosen both skew bolts and set the skew by rotating the dish mounting bracket to align the red mark with the required angle on the skew scale which you wrote down on page 119. Tighten the skew bolts securely to keep the dish from rotating. Once the skew is set, do not try to fine-tune this angle when aiming the dish.
Chapter 4 Dish Antenna Installation Note: You can have as much as 200 feet of cable between the DISH Pro LNBF and the DISH Pro receiver. However, you must use only RG-6 coaxial cables rated for 950 to 2150 MHz. Some cables may say "Swept tested for 2150 MHz." If you have any doubt about this, ask your DISH Network retailer, examine the cable’s outer jacket, or look on the container the cable came in. Do not use cable company TV cables or cables from other satellite TV systems not rated for 9502150 MHz.
Installing a DISH 500 Antenna 15. When the check switch procedure finishes, you will see an Installation Summary screen similar to the one below. The information for Satellite Input 1 and Satellite Input 2 should be the same: • Satellite - X twice. • Transponder - X twice. This is OK and does not indicate a problem with the receiver. • Device Type - Twin twice. This indicates that your receiver has confirmed the connection with your DISH Pro Twin LNBF is working. 16.
Chapter 4 Dish Antenna Installation Note: If you cannot find the signal, turn the dish back to the first azimuth angle. Then, loosen both elevation bolts just enough so you can tilt the dish. Tilt the dish elevation up by two degrees, and then tighten both bolts. Now, turn the dish back and forth again. If you still can’t find the signal, tilt the dish up again very slightly and turn the dish back and forth until you find the signal. Do not change the skew setting. 19.
Installing a Multiple Dish DISH Pro System If you do not have good signal strength with 110, go back to step 18, and fine-tune the dish but with 110 selected instead of 119. While the 110 and 119 signals will not be equal, you should be able to fine-tune the dish until you have the strongest possible signal from both satellites. 23. Select Cancel to exit the Point Dish menu.
Chapter 4 Dish Antenna Installation 2. Select the satellite your dish will be pointed toward. 3. Select 300 under the Dish System. Azimuth: Elevation: 4. Use the number buttons on the remote to enter your ZIP code to get the necessary azimuth and elevation. Write these numbers down in the spaces provided in the margin. 5. Mount the dish antenna and multi-dish switches following the mounting instructions that came with them and the DISH Pro Wiring Diagrams starting on page 128. 6.
Installing a Multiple Dish DISH Pro System 12. Connect two RG-6 cables between both ports on your DISH Pro Twin LNBF and your switch(es) using the switch instructions and the DISH Pro Wiring Diagrams that start on page 128. 13. Select Check Switch from the Point Dish menu. When the Check Switch menu opens, select Retest. When the procedure completes, you will see the Installation Summary screen again.
Chapter 4 Dish Antenna Installation DISH Pro Wiring Diagrams DISH 500, One DISH Pro Twin LNBF This diagram leaves out grounding to be clear. Make sure you ground the system per the National Electrical Code (NEC) and all local electrical codes. Note: Each cable carries both the 119 and 110 signals after you use each receiver to check the setup.
DISH Pro Wiring Diagrams DISH 500, One DISH Pro Quad LNBF This diagram leaves out grounding to be clear. Make sure you ground the system per the National Electrical Code (NEC) and all local electrical codes. Note: Each cable carries both the 119 and 110 signals after you use each receiver to check the setup.
Chapter 4 Dish Antenna Installation DISH 500 with a DISH Pro Twin LNBF, One Dish with a DISH Pro LNBF, DP34 Switch This diagram leaves out grounding to be clear. Make sure you ground the system per the National Electrical Code (NEC) and all local electrical codes. To four DISH Pro Receivers or two DISH Pro Plus Receivers When you set up your system following this diagram and run Check Switch the Installation Summary screen should look similar to the one shown below.
DISH Pro Wiring Diagrams One DISH 500 with a DISH Pro Twin LNBF, One Dish Antenna with a DISH Pro Dual LNBF, and Two DISH Pro 21 Switches This diagram leaves out grounding to be clear. Make sure you ground the system per the National Electrical Code (NEC) and all local electrical codes. When you set up your system following this diagram and run Check Switch the Installation Summary screen should look similar to the one shown below.
Chapter 4 Dish Antenna Installation Two Dish Antennas, Two DISH Pro Dual LNBFs, and Two DISH Pro 21 Switches This diagram leaves out grounding to be clear. Make sure you ground the system per the National Electrical Code (NEC) and all local electrical codes. When you set up your system following this diagram and run Check Switch the Installation Summary screen should look similar to the one shown below.
Running Coaxial Cable Running Coaxial Cable 1. Using the shortest path possible, run the coaxial cable(s) from the ground block or switch to the satellite receiver(s). Do not kink or pinch any cable. Cables should be bent only in gentle curves. Do not use a longer cable between the satellite dish and the receiver than is specified in the DISH Pro or Legacy system installation instructions.
Chapter 4 Dish Antenna Installation Notes Page 134
Chapter 5 Reference Troubleshooting Tables Use these tables if you have problems using the system before calling the Customer Service Center. Many problems arise from misunderstandings of how the system works, especially when you are just becoming familiar with it. These tables cover many problems, usually with a simple solution for each one. To solve a particular problem, do the following: 1. Review the section in this Guide that relates to the problem. 2.
Chapter 5 Reference On-Screen Messages This table describes some on-screen messages in the order of their message numbers. Find the message number in the upper right corner of the message displayed on your TV screen, and then find the matching number in this table. Message Number Possible Reason • There may be a problem with the multi-dish switch. • Check the coaxial cables and their connections to and from the multi-dish switch.
Troubleshooting Tables Message Number Possible Reason What to Do • You may have tried to tune to a program on a channel which you have not bought. • You must buy a channel before you can tune to a program on that channel. Call the Customer Service Center to buy the channel, or if you believe this message was displayed by mistake. • You may have just plugged in the receiver, and it is acquiring the satellite signal. Or, the receiver may have temporarily lost the signal.
Chapter 5 Reference Message Number Possible Reason What to Do • The receiver gives you three chances to enter the correct password. If you fail to do so, the receiver “times out” and will not allow you to try again for several minutes. • Wait a few minutes and then try again to enter the password. Note: The “time out” feature is designed to prevent someone from trying password after password until he or she happens to guess the right one and so gains unauthorized access to the receiver.
Troubleshooting Tables What’s Happening When you run Check Switch, you see "Twin" identified as the Device/LNBF but you only have signal confirmed from one satellite. What’s Wrong • The DISH Pro Twin LNBF is connected but the dish may not be pointed to receive signal from both 110 and 119 satellites. What You Can Do • If the check switch summary screen shows “119 W” on Dish Input 2, you need to point your dish 9 degrees to the east and repeak your dish. Rerun check switch.
Chapter 5 Reference What Is Happening Possible Reason When you press the remote control Power button to turn the receiver ON, the receiver front panel Power light does not light up. You use a pyramid type IR extender (not a “mouse tail”), and it does not seem to work. What to Do • Other lights are too bright. • Try other remote control buttons to see if the receiver is responding. • Remote control not operating properly or the batteries are weak or dead.
Troubleshooting Tables Using the Menus What Is Happening You were using a menu, and it suddenly closed. Possible Reason The receiver has a time-out feature that closes any menu after several minutes of no activity. This will discard any changes you have made, but otherwise does no harm to the receiver. What to Do Start over again.
Chapter 5 Reference What Is Happening The receiver front panel Power light is on, and there is a picture on the TV screen, but the picture: Possible Reason What to Do • The TV set may not be working properly. If the receiver is connected to the TV using only the RF or VHF connections, there may be a strong local broadcast on the same channel, or a channel adjacent to the one to which the TV is tuned.
Troubleshooting Tables Using Locks What Is Happening Possible Reason What to Do You set a lock (for example, a lock on programs by ratings), but the lock does not take effect. • You may not have locked the receiver. • You must lock the receiver to apply any lock that you have set. You forgot the password, so that you are unable to unlock the receiver. • You may not have written down the password, to keep it in a safe place. • Call the Customer Service Center.
Chapter 5 Reference You try to apply an empty Favorite List. The receiver displays an ERROR message. • The receiver will not allow you to apply an empty list. • Choose another list to apply, or add at least one channel to the empty list. A Favorite List does not show channels that you know you have added to it. • If you have set up the locks to hide adult channels and the receiver is locked, the Favorite List will not show such channels. • Unlock the receiver for the list to show adult channels.
Troubleshooting Tables Using the Telephone for Voice/Data/FAX What Is Happening While you are making a telephone call, you hear “clicks.” Possible Reason What to Do • The receiver may have tried to call • the Customer Service Center to send Pay-Per-View purchase information. When the receiver found that the telephone was busy, it automatically disconnected. You do not have to do anything. You can always use your telephone line, because the receiver automatically hangs up if it finds the line is busy.
Chapter 5 Reference What Is Happening You set up an event timer, but the timer does not operate at all. Possible Reason • What to Do The program time may have • changed so that the event timer overlapped another event timer. The program time may have changed by more than twenty-four hours. If the receiver is ON and finds an event timer overlap, it will display the Event Timer Scheduling Conflict menu. You must edit or delete one of the overlapping event timers.
Device Codes These tables contain the manufacturer codes for programming the remote to control your TV, VCR, DVD player, or audio amplifier. Every attempt has been made to include all codes. If your device brand is not listed or if the codes do not work, the remote may not control your device. In some cases, codes may operate some but not all buttons shown in this guide.
Chapter 5 Reference TV Memorex TV Codes 590, 627, 653, 654, 659, 675, 678, 720 Quasar MGA 504, 505, 506, 542, 571, 573, 627, 652, 653, 654, 656, 660, 728 Radio Shack/Realistic Mitsubishi 504, 505, 542, 570, 571, 572, 573, 597, 623, 627, 652, 653, 654, 656, 659, 660, 664, 665, 670, 671, 705, 728 Montgomery Ward 675 Motorola 521, 605, 651 MTC 505, 506, 516, 523, 573, 627, 652, 653, 654, 659, 664, 667, 672, 680 Multitech 657 NAD 502, 617, 627, 631, 635, 637, 654 National NEC RCA TV Codes
Device Codes VCR CODES VCR CODES VCR CODES Colortyme 592, Magnasonic 685, 687 Saisho 506 Craig 591, 658, 675, 676, 681, 685, 687, 688 Magnavox 527, 533, 554, 556, 678, 679, 684, 685 Salora 567, 581 Samsung 554, 592, 594, 605, 607, 675, 677, 678, 679, 683, 684 Marantz 515, 517, 534, 579, 591, 675 Sansui 544, 562, 600, 674, 682, 685 506, 534, 546, 547, 559, 588, 684 Matsushita 678 Sanyo Memorex 507, 533, 549, 554, 566, 581, 585, 588, 608, 675, 676, 678, 686, 687, 688 549, 581, 58
Chapter 5 Reference TV/VCR Combo DVD Players Programming for combination devices: Program the remote control in TV mode and then in VCR mode.
Device Codes Tuner/Amplifier Codes Technics 643, 644, 652, 742, 746 Toshiba 710 Yamaha 663, 730, 731, 732, 733, 745, 747 DVD/VCR Combo DVD/VCR Codes Go Video 692,693 JVC 689 RCA 690 Samsung 667,691 TV/DVD Combo Codes Programming for combination devices: Program the remote control in TV mode and then in VCR (or AUX - press 1 before entering the DVD code) mode.
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Appendix Limited Warranty This Limited Warranty is a legal document. Keep it in a safe place. Remember to retain your Bill of Sale for warranty service! Any items returned without a copy of the Proof of Purchase will be considered out of warranty. What the Warranty Covers This warranty extends only to the original user of the equipment and is limited to the purchase price of each part.
Appendix If You Need Assistance 1. 2. 3. 4. 5. 6. Call the Customer Service Center at 1-800-333-DISH (3474). Have the date of purchase and either your customer account number, the receiver conditional access number, or the receiver model number ready. Display the Important System Information menu to find these numbers. A Customer Service Representative will assist you. If the Representative determines you should return any equipment, you will be directed to call a Return Authorization representative.
Residential Customer Agreement Residential Customer Agreement THIS RESIDENTIAL CUSTOMER AGREEMENT IS EFFECTIVE UNTIL REPLACED. THIS DOCUMENT DESCRIBES THE TERMS AND CONDITIONS UNDER WHICH DISH NETWORK WILL PROVIDE ITS SERVICE TO YOU. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, PLEASE NOTIFY US IMMEDIATELY AND WE WILL CANCEL YOUR SERVICE.
Appendix viewing of the Services in a commercial establishment or any other area open to the public, we may terminate the Services and in addition to all other applicable fees, you agree to pay us the difference between the price actually paid for the Services and the full commercial rate for such Services, regardless of whether we have or had the commercial rights to distribute such Services in a commercial establishment.
Residential Customer Agreement D. If you paid for an annual or other multi-month subscription to any Services and your account is past due for any amounts owed to us, at our option we may suspend any or all Service until payment is received, and/or convert your annual or other multi-month subscription to a monthly subscription.
Appendix 4. EQUIPMENT A. In order to receive the Services it will be necessary for you to purchase or lease certain reception equipment consisting primarily of a DISH Network compatible satellite receiver, and remote control (“Equipment”). You may also be provided with a conditional access card (“Smart Card”) that is inserted into your satellite receiver. The Smart Card remains the property of EchoStar Satellite L.L.C.
Staying Legal SERVICES FURNISHED TO YOU. ALL SUCH WARRANTIES ARE EXPRESSLY EXCLUDED. IN NO EVENT SHALL WE HAVE ANY LIABILITY FOR SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES RELATING TO THE DBS EQUIPMENT OR RESULTING FROM OUR FURNISHING OR FAILURE TO FURNISH ANY SERVICES OR EQUIPMENT TO YOU, OR FROM ANY FAULT, FAILURE, DEFICIENCY OR DEFECT IN SERVICES OR EQUIPMENT FURNISHED TO YOU. B.
Appendix Telephone Communication This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the back panel of this equipment is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company.
Index Index A DVD Players 150 DVD/VCR 151 Tuner/Amplifier 150 TV 147 TV/DVD Combo 151 TV/VCR 150 VCR 148 Diagnostics 117 Digital Audio Out 25 Dish Antenna 39, 119 DISH Button 55 Dish Home 11 dish home Interactive TV 55 DISH On Demand 14, 66, 97 DISH Pass 77 DISH Pro Plus Separator 39 DISH Pro Wiring Diagrams 128 Dual Mode 2, 23, 27, 49, 67, 83, 94 DVD Player Codes 150 DVD/VCR Codes 151 DVR Buttons 57, 87 DVR Events 87 DVR Features 14, 85 DVR Record Event 19, 80, 83, 84 Address Changing 43 Checking 44 Alt
Index Program Guide 10, 58, 62 Selecting a Choice 60 System Setup 12 Themes and Search 7, 10, 59 Mode Button 23 Mode Buttons 111, 113, 114 Mode Indicator 23 Modes Dual 23, 27, 49, 67, 83, 94 Single 2, 19, 23, 27, 57, 68, 79, 94 Switching 52 Modulator Setup 37 Moving DISH Network Logo 5 Mute Button 53, 111, 115 G Getting Started 6 Finding Programs to Watch 7 Ordering Your Programming 6 Guide Button 53 H Hiding Adult Channels 98 Highlighting a Choice in a Menu 60 Highlighting Menu Options 59 I N Inactivit
Index Preferences 13 Program Banner 64 Program Guide 10, 19, 58, 62, 79, 83 Purchase History 67 Resetting the Receiver to Factory Default Settings 102 Resetting Your Receiver 117 S Q Satellite In 26 Search 91, 92 Select Button 54, 112, 115 Selecting a Choice in a Menu 60 Settings, Factory Default 102 Shared View 51 Showing Adult Channels 98 Single Mode 19, 23, 27, 57, 68, 79, 94 Skipped Timers 72 Smart Card Door 23 Special Considerations When Using Timers 73 Standby, Inactivity 106 Star Button 56 Stay
Index Hearing a Program 140 Locks 143 Menus 141 On-Screen Messages 136 Program Guide or the Browse Banner 142 Remote Control 139 Telephone for Voice/Data/FAX 145 Watching a Program 141 Troubleshooting Tools Diagnostics 117 Point Dish and Check Switch 118 Tuner/Amplifier Codes 150 TV 2 Connections 25 TV Antenna/Cable In 25 TV Codes 147 TV/DVD Combo Codes 151 TV/VCR Codes 150 TV/Video Button 53, 111, 113 TV1 Changing Output Channels 37 Coaxial Connections 29 Locking and Unlocking the Front Panel 97 Power 23 R
Receiver Information Write the following information in the spaces provided below. You may need to provide this information if you call the Service Center. To get the Conditional Access Numbers, display the Important System Information menu (see Ordering Your Program Packages).