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inside_front_cover.fm Page 1 Thursday, May 28, 2009 9:29 AM Warning and Attention Symbols You must be aware of safety when you install and use this system. This User Guide provides various procedures. If you do some of these procedures carelessly, you could injure or kill yourself or damage equipment or property. Some other procedures require special attention. The WARNING! symbol means that if you are not careful, You could injure or kill yourself, or You could damage equipment or property.
TOC 381.
TOC 381.
Safety 381.fm Page iii Thursday, May 21, 2009 5:47 PM Important Safety Instructions 1 Read these instructions. 2 Keep these instructions. 3 Heed all warnings. 4 Follow all instructions. 5 Do not use this apparatus near water. 6 Clean only with a dry cloth. 7 Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
Safety 381.fm Page iv Thursday, May 21, 2009 5:47 PM Safety Note to Satellite TV System Installer: This reminder is provided to call the satellite TV system installer’s attention to Article 820-40 of the National Electrical Code (NEC) that provides guidelines for proper grounding and, in particular, specifies that the cable ground shall be connected to the grounding system of the building as close to the point of cable entry as practical.
Chapter 1 381.
Chapter 1 381.fm Page 2 Tuesday, September 1, 2009 8:36 AM Chapter 1 Welcome WELCOME Congratulations on choosing DISH Network. You are about to experience the excitement and convenience of our Direct Broadcast Satellite (DBS) service, which delivers the very best picture and sound quality. DISH Network consistently provides the latest products and satellite-delivered services — with high performance, ease of operation, and a wide variety of entertainment options.
Chapter 1 381.fm Page 3 Tuesday, September 1, 2009 8:36 AM Introduction About Your DISH Network Account Guide Conventions • The names of remote control buttons are all uppercase. Example: Press SAT. • Select means to move the highlight to an on-screen option or choice in a list and press SELECT on the remote control. Example: Select the Locks option.
Chapter 1 381.fm Page 4 Tuesday, September 1, 2009 8:36 AM Chapter 1 Watching TV Now Where to Find Information on Your Account If you want to know about charges to your DISH Network account or if you would like to make changes to your programming packages, be sure to have your account information handy and choose one of the following: • Go to the website at dishnetwork.com • Press MENU on your remote control to open the Main Menu and then select Customer Service.
Chapter 1 381.fm Page 5 Tuesday, September 1, 2009 8:36 AM Introduction Additional Services ADDITIONAL SERVICES Pay-Per-View Catch all the action on Pay-Per-View. Take a break from regular TV and order the latest movies, sports, and special events. For details on ordering Pay-Per-View events, see page 23. Be sure to connect an active phone line to your receiver before you order a Pay-Per-View event.
Chapter 1 381.fm Page 6 Tuesday, September 1, 2009 8:36 AM Chapter 1 Why Connect to a Phone Line Solar Interference Twice a year, the sun moves to a position behind the DISH Network satellite as it orbits the Earth. This event occurs during a few days at the beginning of the spring and the beginning of the autumn and lasts only a few minutes. During these brief periods, you will not be able to see programs on DISH Network. When the sun has moved from behind the satellite, the programs will reappear.
Chapter 2 381.
Chapter 2 381.fm Page 8 Thursday, May 21, 2009 5:52 PM Chapter 2 Remote Control REMOTE CONTROL The remote control gives you easy access to all the features of your satellite receiver. You can program the remote to control the satellite receiver and up to three other devices (see page 49). These devices can be a TV, a VCR or DVD player, and a third device. This section describes how to use the various features of the remote control delivered with your satellite TV system.
Chapter 2 381.
Chapter 2 381.fm Page 10 Thursday, May 21, 2009 5:52 PM Chapter 2 Remote Control See page 49 for instructions to program the remote to control your TV.
Chapter 2 381.fm Page 11 Thursday, May 21, 2009 5:52 PM Receiver and Remote Control Remote Control See page 49 for instructions to program the remote to control your VCR or DVD Player.
Chapter 2 381.
Chapter 2 381.fm Page 13 Thursday, May 21, 2009 5:52 PM Receiver and Remote Control Using the Menus USING THE MENUS The menus make using the receiver and selecting programs quick and easy. Use the menus to control the receiver and to use its features, such as setting locks, choosing a program, or creating a favorites list. Open and Close Menus You can open the menus in either of two ways: • Press MENU to open the Main Menu, then open any of the other menus from the Main Menu.
Chapter 2 381.fm Page 14 Thursday, May 21, 2009 5:52 PM Chapter 2 Using the Menus List of Choices in the Menus When you make a choice in a list, the receiver does not apply the change until you select Done. If you do not want to save any changes, select Cancel to discard all the changes made in the menu. There are two types of lists: • A single choice list allows you to select only one choice at a time. If you select another choice, your previous choice is deselected.
Chapter 2 381.fm Page 15 Thursday, May 21, 2009 5:52 PM Receiver and Remote Control Using Text Fields USING TEXT FIELDS When you use features on the receiver, you might be required to enter information, such as the name of a movie when using Search, into areas known as text fields. Your receiver has two basic ways to enter the information: • Virtual Keyboard • Remote Control NUMBER PAD Using the Virtual Keyboard Use the virtual keyboard letters to type the information.
Chapter 2 381.fm Page 16 Thursday, May 21, 2009 5:52 PM Chapter 2 Tips TIPS • If you do not do anything in a menu for several minutes, the menu automatically closes. This will discard any changes you made, and display the program you were watching. • Keep from accidentally changing the channel or input on your TV by programming the remote in Limited Mode (see page 49). QUESTIONS Why doesn’t my remote control work? 16 • Make sure the remote control is in the right mode (see pages 8 and 49).
Chapter 3 381.
Chapter 3 381.fm Page 18 Thursday, May 21, 2009 5:58 PM Chapter 3 Changing Channels CHANGING CHANNELS Using the Up and Down Arrows While watching TV, if you want to change the channels one at a time to see what’s on, press the UP and DOWN ARROWS on your remote control. You can also change the channels the same way using the UP and DOWN ARROWS on the receiver front panel.
Chapter 3 381.fm Page 19 Thursday, May 21, 2009 5:58 PM Finding Programs to Watch Using the Browse Banner you activate another list, the Program Guide shows only the channels on that list. See page 27 for information on Favorites Lists. • The Program Guide shows programs on now and coming on within the next two days. The guide does not show programs that have ended. While using the Program Banner, you can: • Press PAGE UP or PAGE DOWN to move a page of channels at a time.
Chapter 3 381.fm Page 20 Thursday, May 21, 2009 5:58 PM Chapter 3 Using Search to Find a Program If you select a current program, the receiver will tune to that channel. If you choose a future program, the Create Timer screen will display. See Chapter 8 - Timers on page 39 for more information. USING SEARCH TO FIND A PROGRAM You can find programs to watch by using the Search feature of the receiver. This feature will search all channels and find programs that match keywords that you enter.
Chapter 3 381.fm Page 21 Thursday, May 21, 2009 5:58 PM Finding Programs to Watch Finding a Program by its Theme FINDING A PROGRAM BY ITS THEME You can list and choose programs by the theme of their contents, for example, just movies or just sports. You can then quickly list programs based on that theme, and choose the program you want. If you select a program that is on now, the receiver tunes to that program. If you choose a future program, the Create Timer screen will display.
Chapter 3 381.fm Page 22 Thursday, May 21, 2009 5:58 PM Chapter 3 Tips TIPS • Press INFO to get more information about the program you highlighted. • Press VIEW TV to cancel almost any screen and return to viewing TV. • Skip forward 24 hours (and then back again) at a time in the Program Guide by pressing the SKIP FWD (SKIP BACK) button on the remote control.
Chapter 4 381.
Chapter 4 381.fm Page 24 Thursday, May 21, 2009 6:03 PM Chapter 4 Buying a Pay-Per-View Program To buy Pay-Per-View programs, you must connect the receiver to an active phone line. After you buy a Pay-Per-View program, you can watch it on all of the receivers on your DISH Network account. Using the remote control, you can order the exact same program for each receiver but you pay for the program only once. However, replays of programs are separate events.
Chapter 4 381.fm Page 25 Thursday, May 21, 2009 6:03 PM Pay-Per-View Tips TIPS • You can set up a VCR to record Pay-Per-View programs. See page 76 for more details. • You can prevent others from purchasing Pay-Per-View programs by using locks (see page 34). • Tune to Channel 103 for a list of what’s playing on Pay-Per-View. QUESTIONS • How can I order an event for all my receivers? – Order on each receiver, one at a time with the remote control.
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Chapter 5 381.
Chapter 5 381.fm Page 28 Thursday, May 21, 2009 6:04 PM Chapter 5 What are Favorites Lists? WHAT ARE FAVORITES LISTS? Favorites Lists are lists of your favorite channels. You can create and change the lists yourself, adding and removing channels as you wish. Your favorite channels can be grouped in up to four lists. • When using a Favorites List, the Program Guide and Browse Banner display only the channels in that Favorites List.
Chapter 5 381.fm Page 29 Thursday, May 21, 2009 6:04 PM Favorites Lists Naming Favorites Lists NAMING FAVORITES LISTS You can name your Favorites Lists whatever you want, up to eight characters long. USING FAVORITES LISTS Press GUIDE to open the Program Guide. Press GUIDE again to select the next Favorites List. Press GUIDE repeatedly to scan through all the available lists. TIPS • Two lists cannot have the same name.
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Chapter 6 381.
Chapter 6 381.fm Page 32 Thursday, May 21, 2009 6:07 PM Chapter 6 What are Locks? WHAT ARE LOCKS? Locks allow you to password-protect programming based on ratings, or on a channel-by-channel basis. When you have locked the receiver: • If you try to access a locked item or open the Locks menu, the receiver displays a message prompting you to enter the password. • The receiver allows you three attempts to enter the correct password.
Chapter 6 381.fm Page 33 Thursday, May 21, 2009 6:07 PM Locks Locking and Unlocking Your Receiver LOCKING AND UNLOCKING YOUR RECEIVER You must lock the receiver for any receiver locks you set to take effect. To lock the receiver, you must first create a password (see Creating or Changing a Password in the previous section). Be sure to refer to this section whenever you set any lock on your receiver.
Chapter 6 381.fm Page 34 Thursday, May 21, 2009 6:07 PM Chapter 6 Creating or Changing Channel Locks CREATING OR CHANGING CHANNEL LOCKS The locks use the ratings that the original program providers assigned to the programs. The actual content of the programs may differ from their assigned ratings. No rating system can guarantee that all objectionable material is screened out. Like all other locks, these locks are only in effect when the receiver is locked.
Chapter 6 381.fm Page 35 Thursday, May 21, 2009 6:07 PM Locks Hiding Adult Content HIDING ADULT CONTENT When you hide adult channels, you prevent the Program Guide, Themes lists, and the Browse Banner from displaying adult channels. It also prevents anyone from choosing these channels by using the UP or DOWN ARROWS or the remote control NUMBER PAD.
Chapter 6 381.fm Page 36 Thursday, May 21, 2009 6:07 PM Chapter 6 Tips TIPS • If the receiver displays a message prompting you to enter a password, the receiver is locked. • When you lock a rating, you also lock all other more restrictive ratings. For example, if you lock PG 13 rated programs, then all programs with the R, NC-17, and NR/AO ratings are also locked. QUESTIONS 36 • Why didn’t a lock I set take effect? You have to lock the receiver for any lock you set to take effect.
Chapter 7 381.
Chapter 7 381.fm Page 38 Thursday, May 21, 2009 6:08 PM Chapter 7 DishHOME DISHHOME Press DISH on the remote control to go to DishHOME features available with your service. Watch video from popular news, entertainment, and sports networks all on one screen. You can also select an icon from the bottom of the screen for customer support, news, shopping sports, games, and entertainment. CUSTOMER SUPPORT An important feature of your satellite TV receiver is Customer Support.
Chapter 8 381.
Chapter 8 381.fm Page 40 Thursday, May 21, 2009 6:11 PM Chapter 8 Timers TIMERS A timer is your instruction telling the satellite receiver the programs you want to view in the future. For most VCR timers, you select a specific program on a specific channel, and tell the satellite receiver how often you want to record that program. Be sure to set up the receiver to control your VCR (see page 76).
Chapter 8 381.fm Page 41 Thursday, May 21, 2009 6:11 PM Timers Timers When a Timer Starts a Recording For two minutes before a timer starts a recording, the receiver may display a digital countdown on the TV screen. This symbol disappears when the program begins. While the symbol is displayed, you may do one of the following: • Press CANCEL to clear the symbol from the TV screen. This does not stop the timer from starting. • Press INFO or SELECT to see more information on the timer.
Chapter 8 381.fm Page 42 Thursday, May 21, 2009 6:11 PM Chapter 8 Using the Timers List USING THE TIMERS LIST SETTING UP A QUICK RECORD This is the quickest, simplest way to record your favorite shows. All you have to do is find what you want, press RECORD, and follow the on-screen instructions. Just make sure your VCR is on and has a tape inserted. SETTING UP AN AUTOMATIC TIMER You can create an automatic timer for a future event.
Chapter 8 381.fm Page 43 Thursday, May 21, 2009 6:11 PM Timers Setting Up a Manual Timer SETTING UP A MANUAL TIMER A manual timer lets you set custom start and stop times for a timer. • Press MENU and select Timers, then Create. • Select the Timer Frequency and Type. See page 40 for details on Timer Frequency and Types. • Select the desired channel, date, start time and end time, and then Create Timer. DELETING A TIMER When you no longer need a timer, you can delete it.
Chapter 8 381.fm Page 44 Thursday, May 21, 2009 6:11 PM Chapter 8 Overlapping Timers OVERLAPPING TIMERS If you try to create event timers for overlapping programs, the receiver displays a screen with the dates and times of both programs. You must delete or edit one of the timers. TIPS 44 • It's very important to leave the receiver enabled to receive updates. By doing this, the receiver can have the latest software and Program Guide information.
Chapter 9 381.
Chapter 9 381.fm Page 46 Thursday, May 21, 2009 6:13 PM Chapter 9 Improving Receiver Control IMPROVING RECEIVER CONTROL These instructions help you improve your remote control settings to best operate your satellite receiver. Changing the Address Because UHF signals travel long distances and go through walls, a neighbor’s remote may control your receiver by mistake. To keep this from happening, you can change the remote address. 1 Press SYSTEM INFO on the receiver's front panel.
Chapter 9 381.fm Page 47 Thursday, May 21, 2009 6:13 PM Remote Control Setup Improving Receiver Control Checking the Remote Control Address You can see what address is programmed on the remote control by completing the following instructions. 1 Press and hold the SAT mode button for three seconds, until all of the mode buttons light up, and then let go of the SAT button. 2 Press POUND (#) twice.
Chapter 9 381.fm Page 48 Thursday, May 21, 2009 6:13 PM Chapter 9 Improving Receiver Control Adjusting the Remote Antenna Be sure to set the remote control antenna (back of the receiver) straight up so you can use the remote control from as far away as possible. Don't let the antenna touch anything. If your UHF Pro Remote Control isn't working very well from far away, you may be experiencing interference from objects near your receiver.
Chapter 9 381.fm Page 49 Thursday, May 21, 2009 6:13 PM Remote Control Setup Controlling Other Components 2 Attach a 10 dB attenuator to the UHF Remote Antenna input. 3 Attach the UHF antenna to the attenuator. CONTROLLING OTHER COMPONENTS To use the remote to control other devices (such as a TV, VCR, DVD player, tuner, amplifier, or DISH Network satellite receiver), you must first program it to control these other devices.
Chapter 9 381.fm Page 50 Thursday, May 21, 2009 6:13 PM Chapter 9 Controlling Other Components Combination Devices If you are programming the remote to control a combination device, such as a TV/VCR or a TV/ DVD, program the remote control in one mode, and then repeat the procedure in the other mode.
Chapter 9 381.fm Page 51 Thursday, May 21, 2009 6:13 PM Remote Control Setup Controlling Other Components Instructions Additional Information 7 Press POUND (#). If you entered the code correctly, the mode button flashes three times. 8 Press POWER to turn off the device. If If the code works, the device should turn off. the device does not turn off, go to step 10. 9 Turn the device back on and try some other buttons to make sure they work. If the code works for other buttons, stop here.
Chapter 9 381.fm Page 52 Thursday, May 21, 2009 6:13 PM Chapter 9 Controlling Other Components Instructions 3 For AUX mode only. Press 0 for a second TV, or 1 for a second VCR, or 2 for a tuner, or amplifier. Then press the STAR (*) button. 4 If you want to program Limited Mode, Additional Information This step is for programming which kind of device that should be programmed in AUX mode. If you’re not programming in AUX mode, skip to step 4. See Limited Mode for more information. press PAGE UP.
Chapter 9 381.fm Page 53 Thursday, May 21, 2009 6:13 PM Remote Control Setup Controlling Other Components Reading Out the Device Codes You can find out what device code you’ve set for each remote control mode (TV, VCR, and AUX). Instructions 1 Press and hold the appropriate mode button until all the other mode buttons light up, and then let go of the button. The mode button flashes. 2 Press POUND (#) twice. Watch the mode light to determine your code.
Chapter 9 381.fm Page 54 Thursday, May 21, 2009 6:13 PM Chapter 9 Controlling Other Components Switching Between TV and Device Volume Control When you set up the remote to control a TV, the mute and volume buttons control the TV volume. However, if you want to use the AUX mode to control a tuner or amplifier and the device has a volume setting, you can set up the remote to control the device’s volume instead of the TV volume.
Chapter 9 381.fm Page 55 Thursday, May 21, 2009 6:13 PM Remote Control Setup Recover Button Controlling the TV’s Volume 1 Press TV for four seconds, and then let go of it. TV will blink. 2 Press POUND (#). 3 Press the plus (+) side of VOLUME. 4 Press ZERO (0). 5 Press POUND (#). TV flashes three times. Now make sure the remote controls the TV’s volume: 6 Press SAT. 7 Press the plus (+) and minus (-) sides of VOLUME. The TV’s volume changes and TV lights instead of AUX.
381.book Page 56 Thursday, June 29, 2006 11:00 AM Chapter 9 Teaching Another Remote Control 1 Make sure the TV is on. 2 Press and hold RECOVER until all four mode buttons light, and then let go of the button. The SAT mode button flashes twice and then all four mode buttons flash three times. 3 Press RECOVER. Wait for the TV or VCR mode button to flash once and then all four mode buttons to flash once. 4 If you see the System Info screen, press the Select button to close the screen.
Chapter 9 381.fm Page 57 Thursday, May 21, 2009 6:13 PM Remote Control Setup Teaching Another Remote Control 1 Press the MENU button, select System Setup, and then select Diagnostics. The receiver displays the blank System Diagnostic Tests screen. 2 Select the Teach Remote option. The receiver displays a pop up screen warning that you must press any button on the front panel to quit the teaching mode. 3 If you want to continue, select the Yes option.
Chapter 9 381.fm Page 58 Thursday, May 21, 2009 6:13 PM Chapter 9 Sending Discrete Power On and Off SENDING DISCRETE POWER ON AND OFF Installers use Remote control discrete power ON and power OFF IR commands when programming macro commands into universal remotes. Using an ON-only or OFF-only command is more effective than a toggle ON/OFF command when trying to make sure the satellite receiver is reliably in one state or the other.
Chapter 10 381.
Chapter 10 381.fm Page 60 Thursday, May 21, 2009 6:16 PM Chapter 10 Using Caller ID USING CALLER ID Caller ID displays on your TV the names of people and/or telephone numbers as they call you if you subscribe to Caller ID from your local phone company. To use this feature, make sure you have a phone line connected to the receiver and that the Caller ID feature is enabled. Caller ID Screens When you receive a call, you will see a Caller ID popup screen. You can select OK to eliminate the message.
Chapter 10 381.fm Page 61 Thursday, May 21, 2009 6:16 PM Receiver Customization Changing Languages CHANGING LANGUAGES You may be able to change the language of some programs. An alternate language may not be available for all programs. Some programs, such as movies, indicate at the beginning whether an alternate language or descriptive video is available. An alternate language applies only to the audio part of a program and does not change the language used in the menus displayed by the receiver.
Chapter 10 381.fm Page 62 Thursday, May 21, 2009 6:16 PM Chapter 10 Using Dolby® Surround Sound The following is a list of closed captioning options: • Caption Font/Size - Select the font and size that makes the captioning comfortable to read. • Caption Colors - Sets the background, letter, and edge colors. Choose the color combinations that makes the captioning easy to see. • Caption Edge Style - Sets the edge style of the closed captioning text.
Chapter 10 381.fm Page 63 Thursday, May 21, 2009 6:16 PM Receiver Customization Using Dolby® Surround Sound 1 Connect an external Dolby Digital decoder to the receiver's back panel Digital Audio Output using an optical cable (available at consumer electronics stores). 2 Press MENU, select System Setup, and then Dolby Digital to open the Dolby Digital screen.
Chapter 10 381.fm Page 64 Thursday, May 21, 2009 6:16 PM Chapter 10 Changing the Program Guide Order CHANGING THE PROGRAM GUIDE ORDER You can set up the Program Guide to list channels in descending order, with the highest channel number at the top, or in ascending order, with the highest channel number at the bottom. Note: If you do not set a channel order, the Program Guide lists the channels in descending order.
Chapter 10 381.fm Page 65 Thursday, May 21, 2009 6:16 PM Receiver Customization Resetting to Factory Defaults RESETTING TO FACTORY DEFAULTS You can reset the receiver to discard any changes you have made to the receiver, except for remote control address settings and locks. Resetting the receiver to factory default settings also discards all Favorite Lists except the All Chan and All Sub lists. If you have set any locks on the receiver, and the receiver is locked, these locks will be kept.
Chapter 10 381.fm Page 66 Thursday, May 21, 2009 6:16 PM Chapter 10 Tips TIPS • To take full advantage of Dolby Digital 5.1 surround sound, you need an optical cable and a stereo that supports this feature. • Be sure to have the receiver connected to an active phone line and have Caller ID service from your phone company to use the Caller ID feature on this receiver. QUESTIONS 66 • Why is my audio in another language? You may have selected an alternate language.
Chapter 11 381.
Chapter 11 381.fm Page 68 Thursday, May 21, 2009 6:19 PM Chapter 11 Connecting to a TV CONNECTING TO A TV This section describes how to connect receiver output ports to a TV. Select one of the following methods. Types of TV Connections You can connect the receiver to a television in one of several ways: • RCA audio/video (sometimes called composite video) connections • S-video and RCA audio connections • YPbPr (component) video and RCA audio connections • DISH DVI connections.
Chapter 11 381.fm Page 69 Thursday, May 21, 2009 6:19 PM Connections and Setup Connecting to a TV DISH DVI Connections The DISH DVI connection provides high-quality audio and video to your TV using one cable. 1 Connect a DISH DVI cable between the DISH DVI connection on the receiver and TV set or monitor. 2 Turn on your receiver and TV using the front panel buttons. 3 Confirm that you are getting a picture from the receiver.
Chapter 11 381.fm Page 70 Thursday, May 21, 2009 6:19 PM Chapter 11 Connecting to a TV YPBPR Connections The YPbPr connections provide high-quality audio and video to your TV set or monitor. 1 Connect between the YPbPr component connections on the receiver and the HDTV using component video cables. 2 Connect audio (red and white) RCA-type cables between the receiver’s audio outputs and the audio input connections that go with the YPbPr connectors on your TV set or monitor.
Chapter 11 381.fm Page 71 Thursday, May 21, 2009 6:19 PM Connections and Setup Connecting to a TV Setting Up the Display Use the following steps to select the desired TV format. 1 Consult your TV user’s guide for the format resolution that the TV supports (for example, 480i). 2 Press MENU, select System Setup, Installation, and then HDTV Setup. 3 Select the Aspect Ratio option that matches your TV: • 16x9 is the setting for a widescreen TV display.
Chapter 11 381.fm Page 72 Thursday, May 21, 2009 6:19 PM Chapter 11 Connecting to a TV • Press the PAGE DOWN button on the remote to change through the available options on any of the other receiver outputs. Only supported options for the type of program and the output in use are displayed. You can keep pressing the PAGE UP or PAGE DOWN button until you reach the display format you like. The receiver will remember the last selected output format independently for each type of output and program type.
Chapter 11 381.fm Page 73 Thursday, May 21, 2009 6:19 PM Connections and Setup Connecting to Your Dish Antenna CONNECTING TO YOUR DISH ANTENNA Use the instructions here if you are connecting a receiver into an existing satellite TV system. 1 Before you can begin connecting your receiver to your dish antenna, you must first complete the preceding sections on connecting your TVs to the receiver.
Chapter 11 381.fm Page 74 Thursday, May 21, 2009 6:19 PM Chapter 11 Connecting the Phone Line CONNECTING THE PHONE LINE You must keep the receiver connected to an active telephone line to order Pay-Per-View programs, use all of the DishHOME Interactive features, or other services from DISH Network with your remote control. Note: You may be able to use a wireless modem jack. However, this may not support all the features of this receiver, such as Caller ID. See dishnetwork.
Chapter 11 381.fm Page 75 Thursday, May 21, 2009 6:19 PM Connections and Setup Connecting a VCR 1 Pressing MENU, then select System Setup, Installation, and then Phone System. 2 Select the Touch Tone or the Rotary Phone option in the Phone Type list. 3 Select either the No Prefix or the Prefix Code option in the Outside Line Prefix list. Note: Usually, you need a telephone number prefix only for business installations.
Chapter 11 381.fm Page 76 Thursday, May 21, 2009 6:19 PM Chapter 11 Connecting a VCR Setting Up the Receiver to Control Your VCR Use this section to set up the receiver to control your VCR so that you can use VCR timers. The receiver’s front panel IR BLASTER sends a signal to control the VCR. This signal can bounce off walls and other objects on its way from the receiver. However, shelves or smoked glass between the receiver and VCR can block the signal.
Chapter 11 381.fm Page 77 Thursday, May 21, 2009 6:19 PM Connections and Setup QAM Installations QAM INSTALLATIONS If you live in an apartment, condominium or other clustered housing, your television signal is transmitted to you through master multiplexing distribution equipment located in a central area in your dwelling complex. This distribution equipment is owned and maintained by the dwelling complex owners or managers. Note: Do not change the setting on this screen unless otherwise directed.
Chapter 11 381.fm Page 78 Thursday, May 21, 2009 6:19 PM Chapter 11 Using Troubleshooting Tools Diagnostics The Customer Service Representative may ask you to open the Diagnostics screen. Remember to have an active phone line connected to your receiver. 1 Press MENU, select System Setup, and then select Diagnostics. The Diagnostics screen shows you various tests the Customer Service Representative may ask you to perform on your receiver: • Connection - Tests for a valid receiver phone connection.
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Reference 381.
Reference 381.fm Page 82 Thursday, May 21, 2009 6:24 PM Reference Troubleshooting Tables TROUBLESHOOTING TABLES Use these tables if you have problems using the system. Look in this section for a description of the problem before calling the Customer Service Center. Many problems arise from basic misunderstandings of how the system works, especially when you are just becoming familiar with it. These tables cover many problems, usually with a simple solution for each one.
Reference 381.fm Page 83 Thursday, May 21, 2009 6:24 PM Reference Troubleshooting Tables Message Numbers Number Possible Reason What to Do • There may be a problem with the multi-dish switch. • Check the coaxial cables and their connections to and from the multi-dish switch. Make sure that all required cables are in place, and check that all cable connections are tight and dry (for outdoor cables). Run Check Switch as described on page 78.
Reference 381.fm Page 84 Thursday, May 21, 2009 6:24 PM Reference Troubleshooting Tables Message Numbers Number Possible Reason • 015 You may have just plugged in the receiver, and it is acquiring the satellite signal. Or, the receiver may have temporarily lost the signal. What to Do • • • The receiver may not be connected to an active telephone line. • 018 • • 022 • The receiver may not yet have been electronically linked with the system, via the satellite signal.
Reference 381.fm Page 85 Thursday, May 21, 2009 6:24 PM Reference Troubleshooting Tables Message Numbers Number Possible Reason • The receiver gives you three chances to enter the correct password. If you fail to do so, the receiver “times out” and will not allow you to try again for several minutes. • Wait a few minutes and then try again to enter the password.
Reference 381.fm Page 86 Thursday, May 21, 2009 6:24 PM Reference Troubleshooting Tables Remote Control What Is Happening Possible Reason What to Do You cannot find the remote control. • N/A • Use the receiver front panel Control Buttons to control the receiver until you find the remote. If the remote control is permanently lost or too damaged to use, call the Customer Service Center to order a replacement. When you press a button on the remote control, the receiver does not do what you expect.
Reference 381.fm Page 87 Thursday, May 21, 2009 6:24 PM Reference Troubleshooting Tables Program Guide or the Browse Banner What Is Happening Possible Reason In the Program Guide, some channels have a red background. • What to Do Red means that you have not subscribed to that channel. You must subscribe to a channel before you can tune the receiver to it. • If you want to buy a channel, call the Customer Service Center at 1-800-333DISH (3474). • Use Customer Service on DishHOME.
Reference 381.
Reference 381.fm Page 89 Thursday, May 21, 2009 6:24 PM Reference Troubleshooting Tables Watching A Program What Is Happening Possible Reason • What to Do There may be interference from other nearby electrical devices (such as radio towers, cellular telephones, computers, microwave ovens, radios, stereos, or TVs). • Check other nearby electrical devices as possible sources of interference. • Check that all required coaxial cables are in place.
Reference 381.fm Page 90 Thursday, May 21, 2009 6:24 PM Reference Troubleshooting Tables Timers What Is Happening Possible Reason What to Do You try to set up an event timer and the receiver displays a message noting that the program is locked. • You must enter the password before you can create an event timer for a locked program. • To be able to set up an event timer for the program, first enter the password.
Reference 381.fm Page 91 Thursday, May 21, 2009 6:24 PM Reference Troubleshooting Tables Hearing A Program What Is Happening Possible Reason The receiver front panel Power light is on and there is a good picture on the TV set, but you do not hear any sound. You hear a foreign language with a program. What to Do • You may have muted the sound, or set the volume so low that you cannot hear it. • Check the volume level on the TV or audio device. Turn off the mute or turn up the volume, as required.
Reference 381.fm Page 92 Thursday, May 21, 2009 6:24 PM Reference Troubleshooting Tables Telephone for Voice/Data/FAX What Is Happening Your computer or FAX machine was receiving a FAX or modem transmission, but an error occurred. Possible Reason • The receiver may have tried to call the Customer Service Center to send Pay-Per-View purchase information during the FAX or modem call. When the receiver found that the telephone was busy, it automatically disconnected.
Reference 381.fm Page 93 Thursday, May 21, 2009 6:24 PM Reference Remote Control Device Codes REMOTE CONTROL DEVICE CODES These tables contain the manufacturer codes for programming the remote to control your TV, VCR, DVD player, or audio amplifier. Every attempt has been made to include all codes. If your device brand is not listed or if the codes do not work, the remote may not control your device. In some cases, codes may operate some but not all buttons shown in this guide.
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Appendix 381.
Appendix 381.fm Page 118 Thursday, May 21, 2009 6:27 PM Appendix LIMITED WARRANTY This Limited Warranty is a legal document. Keep it in a safe place. Remember to retain your Bill of Sale for warranty service! Any items returned without a copy of the Proof of Purchase will be considered out of warranty. What the Warranty Covers This warranty extends only to the original user of the equipment and is limited to the purchase price of each part.
Appendix 381.fm Page 119 Thursday, May 21, 2009 6:27 PM Appendix Residential Customer Agreement 5 6 Returned equipment must be packaged properly, using either the original shipping materials or the packaging in which the replacement equipment is shipped. Include a copy of the Bill of Sale. Any items returned without a copy of the Proof of Purchase will be considered out of warranty. Follow the instructions given to you by the Customer Service Representative.
Appendix 381.fm Page 120 Thursday, May 21, 2009 6:27 PM Appendix Residential Customer Agreement CONDITIONS, OR ANY SUBSEQUENT CHANGES TO, OR REPLACEMENT OF, THESE TERMS AND CONDITIONS, PLEASE NOTIFY US IMMEDIATELY AND WE WILL AT OUR OPTION CANCEL YOUR SERVICES OR ALLOW YOU TO CONTINUE TO RECEIVE YOUR SERVICES UNDER THE TERMS AND CONDITIONS OF YOUR IMMEDIATELY PRIOR RESIDENTIAL CUSTOMER AGREEMENT.
Appendix 381.fm Page 121 Thursday, May 21, 2009 6:27 PM Appendix Residential Customer Agreement H. Multi-Month Subscriptions. For multi-month subscriptions, you may downgrade your Services only at your time of renewal. You may not downgrade your Services during the term of a multi-month subscription. 2. BILLING POLICIES AND PAYMENTS FOR SERVICES A.
Appendix 381.fm Page 122 Thursday, May 21, 2009 6:27 PM Appendix Residential Customer Agreement 3. CANCELLATION OF SERVICE A. Your Services will continue until cancelled or disconnected as provided herein. Unless previously disconnected, your subscription will be automatically renewed unless and until you contact us to cancel it as provided in the next paragraph. B.
Appendix 381.fm Page 123 Thursday, May 21, 2009 6:27 PM Appendix Residential Customer Agreement F. To optimize the operation of your Equipment, you must continuously connect each DISH Network receiver on your account to your same land-based telephone line. Failure to connect each receiver to your same land-based telephone line may result in interruption or disconnection of Services. G.
Appendix 381.fm Page 124 Thursday, May 21, 2009 6:27 PM Appendix Residential Customer Agreement B. NEITHER WE NOR OUR THIRD PARTY BILLING AGENTS NOR ANY OF OUR OR THEIR AFFILIATES WILL BE LIABLE FOR ANY DAMAGE RESULTING FROM LOSS OF RECORDED MATERIAL OR THE PREVENTION OF RECORDING, INCLUDING WITHOUT LIMITATION ANY LOSS OF PREVENTION OF RECORDING DUE TO ANY FAULT, FAILURE, DEFICIENCY OR DEFECT IN SERVICES OR EQUIPMENT. C.
Appendix 381.fm Page 125 Thursday, May 21, 2009 6:27 PM Appendix Staying Legal provision in this Agreement is declared to be illegal or in conflict with any law or regulation, that provision shall be modified to the minimum extent necessary to make such provision legal and no longer in conflict with such law or regulation, without affecting the validity of any other provisions. F. Third-Party Billing Agents.
Appendix 381.fm Page 126 Thursday, May 21, 2009 6:27 PM Appendix The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company.
Index 381.fm Page 107 Thursday, May 21, 2009 6:38 PM Index A Account Information 4 Adjust Picture Position 71 Adjusting the Remote Antenna 48 Adult Content, Hiding 35 All Chan 28 All Sub 28 Alternate Audio 61 Antenna Adjusting the Remote Antenna 48 Dish 72 Over-the-Air 75 Aspect Ratio 71 Audio and Video (Composite) Inputs 12 Auto/Ext.
Index 381.
Inside Back.fm Page 1 Thursday, May 28, 2009 9:44 AM Receiver Information Write the following information in the spaces provided below. You may need to provide this information if you call the Service Center. To get the Conditional Access Numbers, display the Important System Information menu (see Ordering Your Program Packages).
