Contents Safety Instructions............................................................. iii Chapter 1 - Introduction ..................................................... 1 Welcome to DISH NetworkTM.....................................................1 Overview......................................................................................1 If You Need More Assistance ......................................................2 Quick Start Guide ...........................................................
Contents Chapter 4 Reference .........................................................63 Troubleshooting Tables .............................................................63 Device Codes.............................................................................70 Appendix ............................................................................75 Limited Warranty........................................................................75 Residential Customer Agreement .................................
Safety Instructions 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. Read these instructions. Keep these instructions. Heed all warnings. Follow all instructions. Do not use this apparatus near water. Clean only with a dry cloth. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
Safety Safety Tips • • • • • • • • • • Page iv Unplug the receiver from the AC power outlet before cleaning. The use of accessories or attachments not recommended by the receiver manufacturer will void the Limited Warranty. Do not place the receiver in an enclosure such as a cabinet without proper ventilation. Do not install the receiver in any area where the temperature can be less than 40°F or more than 113°F. Do not stack the receiver on top of or below other electronic devices.
Chapter 1 Introduction Welcome to DISH NetworkTM Congratulations! You are about to experience the excitement and convenience of Digital Video Broadcast - the digital transmission technology that allows the absolute best in picture and sound quality. The DISH Network consistently provides state-of-the-art, satellite-delivered products and services — with high performance, ease of operation, and a wide variety of entertainment options.
Chapter 1 Introduction If You Need More Assistance If you need help after you read this guide, call your network operator or the Commercial Customer Service Center at 1-800-454-0843. Quick Start Guide After your system has been installed, order and watch your programming using the following steps: Ordering Your Programming Tip: Channels that appear in red cannot be viewed because they are not part of your subscription.
Quick Start Guide 6. Press either SELECT or CANCEL to close the Important System Information screen. 7. Press GUIDE. Wait a few minutes and the channels you purchased will turn from red to white, and can now be viewed. Finding Programs To Watch First, make sure the receiver is turned on. Press the POWER button on the remote or press the POWER button on the receiver. There are two ways to find information on programs. 1. Press GUIDE.
Chapter 1 Introduction Quick Tour of the Menus This tour guides you quickly through the basic features available through the Main Menu. See Chapter 3, Using the System for more information about these and other features. 1. Press the MENU button to open the Main Menu. 2. Press the 1 button to select the Program Guide option on the Main Menu. This opens the Program Guide on the TV screen. You can use the Program Guide to find and select a program to watch. For now though, go on with this tour. 3.
Quick Tour of the Menus This menu allows you to search for programming by Theme Categories. 5. Press the MENU button to go back to the Main Menu. 6. Press the 4 button to open the Favorites menu. This menu allows you to set up lists of your favorite channels to make finding what you want to watch more convenient. 7. Press MENU to go back to the Main Menu. 8. Press the 5 button to select the Locks option on the Main Menu.
Chapter 1 Introduction This menu allows you to apply password-protected locks on programming based on rating, or even on a channel-by-channel basis. 9. Press MENU to go back to the Main Menu. 10. Press the 6 button to select the System Setup option on the Main Menu. Use this menu to set up the system the way you want. 11. Press MENU to go back to the Main Menu. 12. Press the 7 button to select the Timers option on the Main Menu.
About Satellite Television This menu is used for creating and changing timers used to trigger automatic channel changes, reminders, or VCR recordings. 13. Press MENU to go back to the Main Menu. About Satellite Television Satellite television uses satellites in a stationary orbit over the Earth to deliver television and audio programming. This type of orbit enables the satellites to stay aligned over one place on the surface of the Earth.
Chapter 1 Introduction Notes Page 8
Chapter 2 Receiver Description and Installation The Receiver Front Panel Smart Card Door Behind this door is a slot for a future smart card. No smart card is included with this receiver. Up and Down Arrow Buttons The UP and DOWN buttons change the channel on the receiver. IR Sensor and IR Blaster The IR SENSOR receives IR signals from the remote control. The IR BLASTER transmits IR signals to control a VCR in order to perform automated recordings.
Chapter 2 Receiver Description and Installation The Receiver Back Panel Connections Tighten the connections by hand only. If you use a wrench you might over-tighten the connections and cause damage that would not be covered by the Limited Warranty. The back panel of the receiver provides the connections that you use to connect the receiver to other electronic devices. It also provides the receiver power cord and telephone jack.
Remote Control Telephone Jack Connect a telephone cable with a standard RJ-11 telephone connector to the receiver here, and then connect the cable to an active telephone line. Note: The receiver must be connected at all times to an active telephone line. Remote Control The remote control gives you easy access to the features of your satellite receiver. Basic remote control setup is explained here, using the SAT button on the remote.
Chapter 2 Receiver Description and Installation Remote Control Batteries The remote control comes with AAA batteries, which need to be installed when you first receive your system. When you replace old batteries, you should replace all of the batteries. Use batteries of the same kind, for example, alkaline or carbon zinc; and don’t mix batteries of different kinds. Alkaline batteries last longer than carbon zinc. 1. Press down on the top of the battery cover and push in the direction of the arrow.
Remote Control Settings Remote Control Settings Change the Address The remote control and receiver can operate on any one of 16 addresses; however, they must both be on the same address for the remote to control the receiver. This section explains how to change the address in both devices. Note: Do not change the address of the remote unless absolutely necessary because the remote cannot control the receiver if the two devices have different addresses. 1. Press SYS INFO button on your remote control.
Chapter 2 Receiver Description and Installation Connecting Your Receiver Connection Diagram Example The diagram below is an example of how to connect your receiver, TV, and VCR. Tip: Using cable labels makes it easy to tell which cables connect to the receiver ports. Inside the front cover of this guide are stickers that are color coded the same way as the coaxial connections. Typical Connection Procedure Tighten all the coaxial cable connections only by hand.
Performing the QAM Frequency Scan Performing the QAM Frequency Scan Note: When you turn your receiver on it may display the QAM Frequency Scan and Signal Strength screen automatically. If it does, then skip down to Step 5. 1. Press the MENU button to open the Main Menu. 2. Select the System Setup option on the Main Menu. The System Setup Menu screen is displayed.
Chapter 2 Receiver Description and Installation 3. Select the Installation option on the System Setup Menu. The Installation and Setup Menu screen is displayed. 4. Select the QAM Scan/Signal option. The QAM Frequency Scan and Signal Strength screen is displayed.
Performing the QAM Frequency Scan 5. Select the Scan option. While scanning, the receiver displays the QAM Frequency Scan Progress screen. The scan can take a few minutes. Note: The receiver creates a table of available satellite transponders with the corresponding QAM frequencies. This table is required for correct operations. The receiver will again display the QAM Frequency Scan and Signal Strength screen. Observe that the signal strength bar is now green and displays the word Locked. 6.
Chapter 2 Receiver Description and Installation Note: If the Results menu displays No Transponders have been found, check your cable connections and return to step 5 to repeat the scan. If the second scan does not find any transponders, ask your dwelling complex owner for assistance or call the Commercial Customer Service Center at 1-800-454-0843. 7. Select the Cancel option to exit the Results menu. 8. Select the Cancel option to exit the Scan and Signal Strength screen. 9.
Connecting Your Receiver to a Phone Line Connecting Your Receiver to a Phone Line You must keep your receiver connected to an active telephone line. Otherwise, you may not be able to order pay per view programs or use all of the DISH Interactive features. Run the RJ-11 telephone cable supplied with your receiver from your receiver's back panel PHONE jack to an active telephone connection. Note: You may be able to use a wireless telephone extender.
Chapter 2 Receiver Description and Installation Note: Usually, you need a telephone number prefix only for business installations. For most residential installations, all you need to do is set the telephone system type. 6. Move the highlight to the Outside Line Prefix list. Press the SELECT button to select the highlighted option. 7. Select the Prefix Code option. The receiver displays the same number of boxes (highlighting the first box) where you must enter the digits.
Chapter 3 Using the System Using the Remote Control This section describes how to use the remote control in the SAT mode to control your satellite receiver. If you want to use the remote to control your TV and other devices, see Control Other Devices with the Remote later in this chapter. Sat Mode Button Press this button to set the remote to SAT mode, to control the receiver. The SAT mode button's back light turns ON briefly to show that the remote is set to SAT mode.
Chapter 3 Using the System Volume Button Press the minus (-) side of this button to lower the TV sound. Press the plus (+) side of this button to raise the TV sound. Note: You can program this button to control the volume on a TV or amplifier. See Using TV or Amplifier Volume Control later in this chapter for instructions. Tip: The arrow buttons can be used to quickly navigate through menus and the program guide. When you find a program or menu option you would like to access, just press SELECT.
Using the Remote Control • When a menu is open that includes a Help option, press this button to see help information for that menu. • Highlight a program in a Theme Categories list and then press this button for more information on that program. • When the receiver is off, press this button to open the Important System Information menu.
Chapter 3 Using the System Recover Button Press the RECOVER button if you accidentally change the channel or video input on your TV and cannot get the picture back from your satellite receiver. When you press the RECOVER button as described below, the remote control sends commands to your TV to change channels or video inputs to try to get you back to watching satellite programming. This procedure works only if you have accidentally changed the TV channel or video input.
Using the Menus Opening the Menus You can open the menus in either of two ways: • Press MENU to open the Main Menu, then select any of the other menus from the Main Menu. • Use the matching button on the remote control. For example, to open the Program Guide, press GUIDE. Closing the Menus To close a menu and return to watching a program, press the VIEW TV button, or the CANCEL button. Note: The menu closes if you do not do anything in a menu for several minutes. Any unsaved changes you made will be lost.
Chapter 3 Using the System Highlighting a Choice in a Menu List Use the ARROW buttons to move the highlight to the desired item in the list. The black arrows on the list show where you can move the highlight. Selecting a Choice in a Menu List To select a choice in a list, highlight the choice and then press the SELECT button. Make sure you select the Save or OK option to save your choice. Select the Cancel option to discard your choice.
Using the Program Guide Using the Program Guide The on-screen Program Guide provides a complete listing of the available channels and programs. You can use the Program Guide to change channels, to see what programs are scheduled, and to buy pay per view programs. The Program Guide shows which Favorites List is active. • The Program Guide displays only the channels in the active Favorites List (see page 33). • All Chan - Displays all of the channels in the Program Guide.
Chapter 3 Using the System Opening the Program Guide There are two ways to open the Program Guide: • Press the GUIDE button. • Press the MENU button and then select the Program Guide option. Selecting a Program in the Program Guide Tip: If the program is on some time in the future, the receiver will open the Create An Event Timer menu. Tip: The Program Guide can display programs scheduled for some time beyond the present, but cannot display programs that have ended. 1.
Using the Browse Banner Closing The Program Guide To close the Program Guide and not change the channel, press the remote control CANCEL button. The receiver displays the program you were watching before you opened the Program Guide. Using the Program Banner The Program Banner provides information about the program you are watching. The receiver displays the Program Banner for a few seconds at the top of the TV screen every time you change the channel or press the VIEW TV button.
Chapter 3 Using the System 2. Change the channel: • Enter the channel number for the program that you want, using the NUMBER PAD buttons • Press the UP or DOWN ARROW button to display the channel that you want. 3. Press the RIGHT ARROW button to display the next program. Press the LEFT ARROW button to return to the current program. Note: The Browse Banner displays programs that are on now. If you press the RIGHT ARROW, it will display information on the program that is on next on the same channel.
Ordering Pay Per View Programs Ordering Pay Per View Programs 1. Highlight the desired pay per view program in the Program Guide. The pay per view programs are listed with the channel number as PPV in the Program Guide. Tip: If any lock is in effect that covers the pay per view program, you must enter the password using the NUMBER PAD buttons. As soon as you enter the fourth digit of the password, the receiver highlights OK. Note: The appearance of this screen may be different on your receiver.
Chapter 3 Using the System At the confirmation menu: 4. Select the Yes option to confirm the purchase. The pay per view fee will be added to your bill. Select the No or Cancel option to cancel the purchase. Note: Once you confirm an order for a pay per view program, you cannot cancel the order and you will be billed for it.
DISH Home Interactive TV Applications DISH Home Interactive TV Applications Press the DISH button on your remote control to use the Dish Home Interactive TV Applications. You can order channels, check the news and weather, and even play games. Using Favorites Lists Favorites Lists allow you to display only your favorite channels in the Program Guide. You can create and change the lists yourself, adding and removing channels as you wish.
Chapter 3 Using the System Creating or Changing a Favorites List You can create, add channels to, and remove channels from, a Favorites List. 1. Press the MENU button. 2. Select the Favorites option. 3. Select the Favorites List that you want to create or change. 4. Select the Modify List option. Note: At any time you can select the Clear List option to remove all channels from the current list. This option does not apply to the All Chan and All Sub. 5.
Using Favorites Lists Making a Favorites List Active If the Program Guide is open, press the GUIDE button to select the next Favorites List. Press the GUIDE button again to scan through all the available lists. Changing the Name of a Favorites List 1. Press the MENU button. 2. Select the Favorites option. 3. Select the Favorites List that you want to change. 4. Select the Edit List Name option to open the virtual keyboard. Note: You cannot change the name of the All Chan or All Sub list. 5.
Chapter 3 Using the System Using Timers Tip: Most TV programs and films are copyrighted. In some cases, copyright law may apply to private, inhome recording. Event timers let you to set up the receiver to tune in future programs and/or record them on a VCR. An “event” is a program, sports event, pay per view movie or anything else on satellite TV. • You can set an automatic event timer for a program listed with start and stop times in the Program Guide.
Using Timers Before an Event Timer Operates Five minutes before an event timer operates, the receiver displays a small blinking “clock” symbol on the TV screen. This symbol disappears when the program begins. While the symbol is displayed, you may do either one of the following. • Press the CANCEL button to clear the symbol from the TV screen. This does not affect the timer; it will still operate.
Chapter 3 Using the System Tip: You may start any timer one minute early. But if you set back-toback event timers and the second one starts early, the first one will end early. An event timer cannot start early for a pay per view program. If you try to set a timer for overlapping events, you will get an error message. Tip: Use the Program Guide or your printed television guide to see when the program(s) starts and stops — before you go to the Set Date/TIme for Manual Timer menu. 3.
Using Timers 10. Select the Create Timer option. 11. To create another event timer select the Create option again. Note: You cannot set a manual event timer for a pay per view event. Quick Record You can quickly create a one-time VCR Event Timer. Do the following. 1. Highlight a future program in the Browse Banner, the Program Guide or a Themes menu. 2. Press the RECORD button. 3. The receiver displays the Create an Event Timer menu.
Chapter 3 Using the System Maximum Number of Event Timers Tip: The receiver deletes the “Freq: Once” event timers when they operate. You must delete all other types of event timers yourself. You cannot create an unlimited number of event timers. If you try to create too many, the receiver displays a menu giving you the option to delete an existing timer. If you do not delete an existing timer, you will not be able to create any new ones.
Using Timers 9. Select the Create Timer option. 10. To edit another event timer either highlight that timer and select the Edit option again, or if you do not want to edit another event timer, press the CANCEL button. Deleting an Event Timer 1. Press the MENU button. 2. Select the Timers option. The receiver displays the Event Timer Management menu. 3. Select an event timer that you want to delete. A check mark appears in the box next to the event timer. 4. Move to Delete and press SELECT on the remote.
Chapter 3 Using the System Event Timer Performance when the Receiver is Off If the receiver is off at the time an Auto-Tune or VCR Event Timer is scheduled to operate, the receiver will turn on. Once the event has ended, the receiver will turn off, unless you pressed any remote control or receiver front panel buttons during the time that the timer was active.
Setting Up a VCR for VCR Timers 8. Make sure the VCR is turned on. Insert a rewound tape on which you want to record. Note: The receiver only starts and stops the VCR recording, but does not turn on the VCR. You must turn on the VCR yourself. 9. To test the new code, highlight the Test option. The receiver displays a message warning you to make sure the VCR is turned on. 10. Press the SELECT button to start the test. Your VCR records for a few seconds, stops, and then rewinds.
Chapter 3 Using the System When You Have Locked the Receiver If you try to access a locked item or open the Parental and System Locks menu, the receiver displays a message prompting you to enter the password. The receiver allows you three tries to enter the correct password. If you fail to enter the correct password, the receiver does not allow more tries for several minutes. If you enter the correct password, you can access the locked item or open the Parental and System Locks menu.
Using Locks 4. Enter and verify a password, using the number pad buttons. The receiver displays stars as you enter the digits of the password. 5. Memorize your password! From now on, you must enter this password to lock or unlock the receiver. 6. Highlight and select the OK option. Re-enter the password. All the locks you have set are now in effect. Creating or Changing Rating (Content) Code Locks The locks use the codes that the original program providers assigned to the programs.
Chapter 3 Using the System Use the following instructions to set program locks based on rating codes. When the receiver is locked, only someone who knows the password can watch these programs. 1. Press the MENU button. 2. Select the Locks option. If the receiver is locked, enter the password using the number pad buttons. The receiver displays stars (*) as you enter the digits of the password. As soon as you enter the fourth digit of the password, the receiver highlights the OK option.
Using Locks Creating or Changing Channel Locks Note: You can lock any channel, including pay per view channels. 1. Press the MENU button. 2. Select the Locks option. 3. If the receiver is locked, enter the password using the number pad buttons. The receiver displays stars (*) as you enter the digits of the password. As soon as you enter the fourth digit of the password, the receiver highlights the OK option. Press the SELECT button. 4. Select the Channel Locks option. 5.
Chapter 3 Using the System Locking or Unlocking the Front Panel Buttons This keeps anyone from changing the channel using the front panel buttons, but it does not lock the remote control buttons. To lock the receiver front panel buttons, do the following: 1. Press the MENU button. 2. Select the Locks option. If the receiver is locked, enter the password using the number pad buttons. The receiver displays stars (*) as you enter the digits of the password.
Using Locks 5. If the receiver is not locked, you must lock it to put the lock you just created into effect. Hiding and Unhiding Adult Channels This option keeps the Program Guide, Themes lists, and the Browse Banner from displaying adult channels. It keeps anyone from choosing such channels by using the UP or DOWN ARROW buttons or the remote control NUMBER PAD buttons. To hide adult channels, do the following: 1. Press the MENU button. 2. Select the Locks option.
Chapter 3 Using the System Unhide Lock option. Changing the Receiver Password 1. Press the MENU button. 2. Select the Locks option. If the receiver is locked, enter the password using the number pad buttons. The receiver displays stars (*) as you enter the digits of the password. As soon as you enter the fourth digit of the password, the receiver highlights the OK option. 3. Press the SELECT button. 4. Select the Change Password option. 5. Enter the current password using the number pad buttons.
Using Caller ID Using Caller ID Caller ID displays on your TV the names of people as they call you if you subscribe to Caller ID from your local phone company. To use this feature, make sure you have a phone line connected to the receiver and that the Caller ID feature is enabled. After you turn on Caller ID, it stays on until you decide to turn it off. Note: For best performance, make sure your system is properly grounded. Caller ID Screens When you receive a call, you will see a Caller ID popup screen.
Chapter 3 Using the System To Turn the Caller ID On and Off 1. Press MENU. 2. Select the System Setup option. 3. Select the Installation option. 4. Select the Caller ID option. The following screen will display. 5. Highlight Enable Caller ID or Disable Caller ID and press the SELECT button. 6. Select Save. Resetting to Factory Defaults Use these instructions if you want to reset the receiver to be the same as when it was shipped.
Changing Program Languages 2. Select the System Setup option. 3. Select the Installation option. 4. Select the Factory Defaults option.The receiver displays a Warning message, prompting you to confirm that you want to reset the receiver. 5. Select the Yes option to confirm the reset. The receiver resets, and then displays the Installation and Setup menu. Changing Program Languages You may be able to change the language of some programs. An alternate language may not be available for all programs.
Chapter 3 Using the System Limited Mode You can program your remote control in limited mode to keep from accidentally changing the channel on your TV or VCR. When you use the remote to control your TV in limited mode, you will only be able to use the POWER, MUTE, and VOLUME buttons. Also, when you use the remote to control your VCR in limited mode, you will only be able to use the POWER and VCR tape control buttons.
Control Other Devices with the Remote 9. Turn the device back on and try some other buttons to make sure they work. If the code works for other buttons, stop here. Sometimes the POWER button works when other buttons don’t. 10. If the code doesn’t work, redo steps 3 through 8 with another device code from the tables. Try every code listed for your brand until one works for your device. 11. If you can’t find a code that works try Scan for Device Codes below.
Chapter 3 Using the System Tip: This procedure explains how to find out what the device code is that you set for each remote control mode. 7. Turn the device back on and try some other buttons to make sure they work. Press the POWER button to turn the device back on. Try some other buttons to make sure they work. Sometimes, the POWER button works when other buttons don’t. 8. Repeat this procedure until you’ve tried all the codes. You may need to repeat the scan to find the best code for your device.
Control Other Devices with the Remote Mute Button Press the MUTE button to turn off the sound. Press it again to restore the sound. Volume Button Press the minus (-) side of this button to lower the sound volume. Press the plus (+) side of this button to raise the sound volume. Select Button The SELECT button works as the Enter button for a TV. Up/Down (Arrow) Buttons Use the UP/DOWN ARROW buttons to change channels on the TV.
Chapter 3 Using the System You must use the remote control’s VCR mode to control a DVD player. Power Button Press the blank POWER button to turn the VCR ON or OFF. VCR/DVD Buttons • The RIGHT ARROW button is used to play, or to resume playing, a videotape or DVD. • The UP ARROW button is used to stop a videotape or DVD. • The DOWN ARROW button is used to pause a videotape or DVD. Press this button or the SELECT button to restart the videotape or DVD.
Control Other Devices with the Remote Control a Tuner or Amplifier Some of the features described below may not apply to your tuner or amplifier. See the device owner’s manual for details about the device’s features. If a remote control button is not described in this section, it does not work for a tuner or amplifier. AUX Mode Button To use the remote to operate a tuner or amplifier, first set up the remote to control the device, then press the AUX mode button to set the remote to AUX mode.
Chapter 3 Using the System 3. Press the plus (+) side of the VOLUME button. 4. Press the 0 number button. 5. Press the POUND (#) button. The AUX mode button flashes three times. 6. Press the SAT mode button. 7. Press the plus (+) and minus (-) sides of the VOLUME button. The device’s volume changes and the aux mode button lights instead of the TV mode button. To set the remote back to control the TV volume: 1. Press and hold the TV mode button for four seconds, and then let go of it.
Testing the System Testing the System Starting a Test 1. Press the MENU button. 2. Select the System Setup option. 3. Select the Diagnostics option. Telephone Connection Test This test checks that the receiver telephone connection is correct. Select the Connection option to begin the test. The receiver displays a message asking you to wait until the test is done. • If the telephone connection is correct, the receiver displays a Phone Connection OK message.
Chapter 3 Using the System Notes Page 62
Chapter 4 Reference Troubleshooting Tables Use these tables if you have problems using the system before calling the Customer Service Center. Many problems arise from misunderstandings of how the system works, especially when you are just becoming familiar with it. These tables cover many problems, usually with a simple solution for each one. To solve a particular problem, do the following: 1. Review the section in this Guide that relates to the problem. 2.
Chapter 4 Reference On-Screen Messages This table describes some on-screen messages in the order of their message numbers. Find the message number in the upper right corner of the message displayed on your TV screen, and then find the matching number in this table. Message Number Possible Reason 112 Heavy rain, snow, or cloud cover may be interfering with transmission of the satellite signal, or there may be other interference. Note the local weather conditions.
Troubleshooting Tables The receiver may have temporarily lost the satellite signal. Wait a few minutes to see if the message is removed. Make sure that all required cables are in place, and check that all cable connections are tight and dry (for outdoor cables). Check that the Signal Strength bar in the QAM/Signal menu is green and displays the word Locked. If not, contact your MDU building manager. The receiver may need to get new software before you can use it to order pay per view programs.
Chapter 4 Reference Hearing A Program What Is Happening Possible Reason There is a good picture on the TV set, but you do not hear any sound. You may have muted the sound, or set the volume so low that you cannot hear it. Check the volume level on the TV or audio device. Turn off the mute or turn up the volume, as required. Check the TV speakers or the sound system. You hear a foreign language with a program. You may have set the receiver to select an alternate audio language.
Troubleshooting Tables When you are using the Program Guide or Browse Banner, some channels are missing. You may have applied a Favorite List other than the list named All Chan. You may have set up the Program Guide so that when the receiver is locked, the Guide hides adult channels. You can change the applied Favorite List while using the Program Guide, by pressing the remote control Guide button.
Chapter 4 Reference You try to change the All Chan list or the All Sub list. The receiver displays an ERROR message. The receiver will not allow you to change the All Chan list or the All Sub list. Choose another list to change. Note: You can change the All Sub list by changing what channels you buy. You try to apply an empty Favorite List. The receiver displays an ERROR message. The receiver will not allow you to apply an empty list.
Troubleshooting Tables Your computer or FAX machine was receiving a FAX or modem transmission, but an error occurred. The receiver may have tried to call the Have the sender resend the FAX or modem transmission. Customer Service Center to send pay per view purchase information during the FAX or mode call. When the receiver found that the telephone was busy, it automatically disconnected. This generated “clicks” that caused an error in the FAX or modem transmission.
Chapter 4 Reference Device Codes These tables contain the manufacturer codes for programming the remote to control your TV, VCR, DVD player, or audio amplifier. Every attempt has been made to include all codes. If your device brand is not listed or if the codes do not work, the remote may not control your device. In some cases codes may operate some, but not all, buttons shown in this guide.
Device Codes TV TV Codes Codes Memorex 590, 627, 653, 654, 659, 675, 678, 720 Quasar 508, 509, 651, 663, 673, 676, 698, 700, 747 MGA 504, 505, 506, 542, 571, 573, 627, 652, 653, 654, 656, 660, 728 Radio Shack/Realistic Mitsubishi 504, 505, 542, 570, 571, 572, 573, 597, 623, 627, 652, 653, 654, 656, 659, 660, 664, 665, 670, 671, 705, 728 526, 541, 590, 607, 612, 645, 650, 652, 654, 655, 657, 658, 661, 662, 663, 668, 670, 683, 698, 730 RCA 503, 505, 548, 586, 630, 633, 634, 636, 641, 645, 646,
Chapter 4 Reference VCR Craig Curtis Mathes CODES 591, 658, 675, 676, 681, 685, 687, 688 554, 592, 594, 605, 607, 675, 677, 678, 679, 683, 684 Daewoo 506, 534, 546, 547, 559, 588, 684 Daytron 546 Denon 686 VCR VCR CODES CODES Magnasonic 685, 687 Runco 533 Magnavox 527, 533, 554, 556, 678, 679, 684, 685 Saisho 506 Salora 567, 581 Marantz 554, 556, 581, 585, 592, 594, 600, 602, 674, 677, 678, 683 Samsung 515, 517, 534, 579, 591, 675 Matsushita 678 Sansui 544, 562, 600, 674, 682, 6
Device Codes TV/VCR Combo DVD Players Programming for combination devices: Program the remote control in TV mode and then in VCR mode.
Chapter 4 Reference Tuner/Amplifier Yamaha Codes 663, 730, 731, 732, 733, 745, 747 DVD/VCR Combo DVD/VCR Codes Go Video 692,693 JVC 689 RCA 690 Samsung 667,691 TV/DVD Combo Codes Programming for combination devices: Program the remote control in TV mode and then in VCR (or AUX press 1 before entering the DVD code) mode.
Index A Check the Device Codes 56 Scan for Device Codes 55 Tuner/Amplifier 73 TV 70 TV/DVD Combo 74 VCR 71 Dish Home Interactive TV Applications 33 Displaying Program Information 29 Using the Browse Banner 29 Using the Program Banner 29 Audio Changing Program Languages 53 Automatic Event Timer 36 B Back Panel, Receiver 10 Banner, Browse 29 Banner, Program 29 Browse Banner Displaying Information on Other Programs 29 Using the Browse Banner 29 Buttons Locking the Receiver Front Panel Control Buttons 48 Rec
Index G Time-Out Feature 25 Using the Menus 24 Guide, Program 27 O H On-Screen Messages 64 Opening the Menus 25 Opening the Program Guide 28 Options, Menu 25 Ordering Pay Per View Programs 31 Overview 1 Highlighting a Choice in a Menu List 26 Highlighting a Menu Option 25 I Information Problems and Solutions Tables 63 P Parental and System Locks Menu (Locks Menu) Opening the Menu When You Have Locked the Receiver 44 Pay Per View Stay Legal 84 Pay Per View Programs Locking Pay Per View Programs 48 Per
Index Control Buttons 9 Locking the Front Panel Control Buttons 48 Power Light 9 Smart Card Access Door 9 Remote Control 11 Device Codes, Check the 56 Device Codes, Scan for 55 Remote Control Buttons 21 Using the Remote Control 65 Remote Control Modes 53 REN 84 Resetting the Receiver 52 Ringer Equivalence Number (REN) 84 Browse Banner 66 Using the Telephone for Voice/ Data/FAX 68 Troubleshooting Tables 63 Tuner/Amplifier Codes 73 TV - Controlling with the Remote 56 TV Codes 70 TV/DVD Combo Codes 74 U Use
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Index Notes Page 91
Index Notes Page 92
Appendix Limited Warranty This Limited Warranty is a legal document. Keep it in a safe place. Remember to retain your Bill of Sale for warranty service! Any items returned without a copy of the Proof of Purchase will be considered out of warranty. What the Warranty Covers This warranty extends only to the original user of the equipment and is limited to the purchase price of each part.
Appendix Legal Limitations REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE REMEDY. ECHOSTAR SHALL NOT BE HELD LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESSED OR IMPLIED WARRANTY ON THIS SYSTEM, NOR FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF, OR INABILITY TO USE, THIS SYSTEM. UNDER NO CIRCUMSTANCES SHALL ECHOSTAR'S LIABILITY, IF ANY, EXCEED THE PURCHASE PRICE PAID FOR THIS SYSTEM.
Limited Warranty Advance Exchange Program The Advance Exchange Program allows you to have replacement equipment shipped immediately to you (depending upon where you live, it could take three to five business days). Along with replacement equipment, you will receive a prepaid shipping label and instructions on how to return the defective equipment.
Appendix Residential Customer Agreement THIS RESIDENTIAL CUSTOMER AGREEMENT IS EFFECTIVE UNTIL REPLACED. THIS DOCUMENT DESCRIBES THE TERMS AND CONDITIONS UNDER WHICH DISH NETWORK WILL PROVIDE ITS SERVICE TO YOU. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, PLEASE NOTIFY US IMMEDIATELY AND WE WILL CANCEL YOUR SERVICE.
Residential Customer Agreement C. Programming Availability. Certain Services transmitted by us, including but not limited to some subscription Services, sporting events and broadcast network Services, may be blacked out in your area of reception. If you circumvent or attempt to circumvent any of these blackouts, you may be subject to legal action. You must be at least 18 years of age, or the applicable age of majority where you reside, in order to receive adult-oriented programming services. D.
Appendix supplement the programming, programming packages or other Services previously offered that have been deleted, rearranged or otherwise changed. You further understand and agree you will not be entitled to any refund because of a change in the contents of any programming, programming packages, or other Services previously offered. H. Multi-Month Subscriptions. For multi-month subscriptions, you may downgrade the Services only at the time of renewal.
Residential Customer Agreement other requests for credit, you can contact our Commercial Customer Service Center by telephone or in writing. You must contact us within sixty (60) days of the time you receive the billing statement for which you are seeking corrections. Failure to timely notify us of a dispute shall constitute acceptance of the bill. Undisputed portions of the billing statement must be paid before the next billing statement is issued to avoid an administrative fee for late payment.
Appendix 4. EQUIPMENT A. In order to receive the Services it will be necessary for you to purchase or lease certain reception equipment consisting primarily of a DISH Network compatible satellite receiver, and remote control ("Equipment"). You may also be provided with a conditional access card ("Smart Card") that is inserted into your satellite receiver. The Smart Card remains the property of EchoStar Satellite L.L.C.
Residential Customer Agreement B. You shall notify us promptly of any defect in, damage to, or accident involving the equipment. All maintenance and repair of the equipment shall be performed by us or our designees. DISH Network may charge you for any repairs that are necessitated by any damage to, or misuse of, the Equipment. 6. TRANSFER OF ACCOUNT, SERVICES OR EQUIPMENT DISH Network may sell, assign or transfer your account to a third party without notice to you.
Appendix C. Applicable Law. This Agreement, including all matters relating to its validity, construction, performance and enforcement, shall be governed by applicable federal law, the rules and regulations of the Federal Communications Commission, and the laws and regulations of the state and local area where Service is provided. These terms and conditions are subject to amendment, modification or termination if required by such regulations or laws.
FCC Compliance For earlier products, the REN is separately shown on the label. This equipment uses the following Universal Service Order Code (USOC) jacks: RJ-11C. A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant.
Appendix Refer to Troubleshooting in Chapter 4 for a detailed description of recommended customer actions. If none of the remedies on the previous page stops the radio interference, you should contact a licensed radio/television technician, your satellite dealer, or call the Commercial Customer Service Center at 1-800-4540843, for assistance.
Write the following information in the spaces provided below. You may need to provide this information if you call the Service Center. To get the Conditional Access Numbers, display the Important System Information menu (see Ordering Your Program Packages on page 2).