User guide

Reference
105
Troubleshooting Tables
Message Numbers
Message
Number
Possible Reason What to Do
001
There may be a problem with the
multi-dish switch.
Check the coaxial cables and their connections to and from the
multi-dish switch. Make sure that all required cables are in place,
and check that all the cable connections are tight (and dry,
especially for outdoor cables). Call the Customer Service Center
at 1-800-333-DISH (3474) for help and to run Check Switch as
described on page 102. .
002
Heavy rain, snow, or thick cloud
cover may be interfering with the
transmission of the satellite signal,
or there may be other interference.
• Note the local weather conditions. Remove any snow or other
debris which may have collected on the satellite dish itself.
Make sure that the satellite dish has a clear line of sight to the
satellite. Check whether tree branches or leaves have grown
into the line of sight.
• Make sure that the satellite dish is aimed at the satellite.
Check the strength of the signal using the
Point Dish screen
as described on page 102. Consult your installer to re-aim the
dish, if necessary, to obtain the strongest possible signal.
003, 004
The wrong type or quality of coaxial
cable may be used in the system, or
the cable run length may be too long.
There may also be a problem with
the multi-dish switch.
• Make sure the system uses RG-6 coaxial cable; if not, call
your DISH system dealer, technician, or installer.
• Check the dish-to-receiver cable run length. If your system is
DISH Pro, it can be as long as 200 feet. If it is a Legacy
system, it should not be more than 100 feet. Check the coaxial
cables and their connections to and from the multi-dish switch.
Make sure that all required cables are in place, and check that
all cable connections are tight (and dry, especially for outdoor
cables). If this does not work, contact DISH Customer Service
at 1-800-333-DISH (3474) for help and to perform the Check
Switch test described on page 102.
005
The receiver may not have received
authorization for programming yet.
The satellite dish may have moved
so that it is no longer picking up the
satellite signal. The cable
connections may have loosened or
have moisture inside. There may be
an interruption of the satellite signal.
• If you have authorized the receiver (added it to your account),
wait a few minutes to see if the message is removed. Make
sure that all required cables are in place, and check that all
cable connections are tight (and dry, for outdoor cables).
• Make sure that the satellite dish has a clear line of sight to the
satellite. Check whether branches or leaves have grown into
the line of sight. Check that the
Signal Strength bar on the
Point Dish screen is green and displays the word Locked, as
described on page 102. If not, contact your installer to re-aim
the satellite dish. If you have not authorized the receiver, call
DISH Customer Service Center at 1-800-333-DISH (3474).
006
An active telephone line or a
broadband Internet connection may
not be attached to your receiver.
You must connect each installed receiver to an active telephone
line or to a home network with broadband Internet access.
011, 012
Viewers in specific areas are
prohibited from watching certain
programs. For example, viewers
who live close to a particular football
stadium may be prohibited from
watching live football games that are
played in that stadium.
Program and event providers specify which programs are
blacked out for specific areas, and not DISH.
013, 014
You may have tried to tune to a
program on a channel that you don’t
subscribe to.
• Before you can tune to a program on a channel, it must be part
of your DISH package. Call DISH Customer Service Center at
1-800-333-DISH (3474) to add to your subscription, or if you
believe this message was displayed on your screen by
mistake.
• If you already subscribe to the channel and you see these
messages, then first try resetting the receiver (page 101).