User guide

108
Troubleshooting Tables
Reference
Program Guide or the Browse Banner
Your UHF Pro remote control does not
work well from far away.
You may be experiencing UHF
interference from objects near your
receiver antenna.
• Make sure the remote control
antenna is connected to the R
EMOTE
A
NTENNA port on the receiver’s back
panel.
• Make sure the remote control
antenna is not touching any other
equipment or any back panel
connections on your receiver.
Provide space above the receiver so
the antenna can be installed straight
up.
• Place the receiver higher than the
other equipment in your
entertainment center.
• Move the antenna away from the
back of the entertainment center
wiring and other electronics using a
short piece of coaxial cable (3 to 5
feet).
• Connect an F-connector attenuator
between the back panel R
EMOTE
ANTENNA port on the Hopper and the
remote control antenna. Refer to
page 69.
When you press the remote control
POWER button to turn the receiver on,
the receiver front panel power light
does not light up.
• The remote control may be in the
wrong mode.
• Other lights are too bright.
• Press the mode button for the device
you want to control.
• Try other remote control buttons to
see if the receiver is responding.
• Remote control is not operating
properly or the batteries are weak or
dead.
• Replace the remote batteries with
fresh ones.
• The receiver power cord is not
plugged into a power outlet, or there
may be a problem with the power.
• Check that the receiver power cord is
not damaged, and that the plug is
inserted correctly into the outlet.
• You may be using the wrong remote
control for the menus you are trying
to operate.
• Make sure you are using the correct
remote control to control your TV
and receiver menus.
What Is Happening Possible Reason What to Do
In the Program Guide, some channels
have a red background.
Red means that you have not
subscribed to that channel. You must
subscribe to a channel before you can
tune the receiver to it.
• If you want to subscribe to a new
channel or channels, go to
mydish.com/myaccount
, select the
My Account tile from the receiver’s
Main Menu screen, or call the DISH
Customer Service Center at
1-800-333-DISH (3474).
• Reset the receiver (page 101).
You try to display future programs in
the Program Guide or Browse Banner,
but you cannot.
The Program Guide and Browse
Banner can display the scheduled
programming for up to nine days.
Try displaying the Program Guide
again later. By that time, it may show
programs for the time and date you
want.
You try to display programs that have
ended in the Program Guide or
Browse Banner, but find you cannot.
The Program Guide and Browse
Banner can display only programs that
have not yet ended. These features
cannot display a time earlier than the
present.
Contact the program providers (for
example, the channel or network
affiliate that broadcast the program) for
details on past programs.
What Is Happening Possible Reason What to Do