User guide

112
Troubleshooting Tables
Reference
Hearing a Program
Caller ID
Telephone for Voice/Data/FAX
What Is Happening Possible Reason What to Do
The receiver’s front panel power
light is on and there is a good
picture on the TV set, but you do
not hear any sound.
• You may have muted the
sound, or set the volume so
low that you cannot hear it.
• The audio connections may
not be properly connected.
• You have selected Dolby
Digital Only when there is no
Dolby Digital soundtrack.
• Check the volume level on the TV or audio
device. Turn off the mute or turn up the volume,
as required.
• Check the audio connectors and cables from the
receiver to the TV or the sound system.
• Check the TV speakers or the sound system.
• In the Dolby Digital menu, select
Dolby Digital/
PCM
for the audio output. If your decoder/
amplifier will not accept Linear PCM digital input,
use the analog connections instead.
You hear a foreign language
with a program.
You may have set the receiver to
select an alternate audio
language. The program may be
in a foreign language.
Press the
MENU button on your remote. From the
Main Menu, select Preferences, then Alternate
Audio
, and choose the language that you prefer.
What Is Happening Possible Reason What to Do
• You do not have Caller ID
service from your local phone
company.
• Verify that Caller ID is a service provided by your
local phone company and you subscribe to it.
Caller ID is not working.
• Your phone line is not
connected to the phone jack
on the back of the receiver.
• Verify that you have connected the phone line to
the phone jack on the back of the receiver.
• You do not have the Caller ID
option enabled.
• Press the
MENU button on your remote. From
the Main Menu, select Settings, then Network
Setup
, and then Caller ID. Select the Enable
option and then Save.
What Is Happening Possible Reason What to Do
While you are making a
telephone call, you hear
“clicks.”
The receiver may have tried to
send Pay-Per-View purchase
information to DISH using your
phone line. When the receiver
found that the telephone was
busy, it automatically
disconnected.
You do not have to do anything. You can always use
your telephone line, because the receiver
automatically hangs up if it finds the line is busy.
You pick up the telephone to
make a call, but you do not hear
a dial tone.
The receiver was sending Pay-
Per-View purchase information
to DISH using your phone line.
When the receiver found that the
telephone was busy, it
automatically disconnected.
Hang up, and then pick up the telephone again to get
a dial tone.