User guide

32
Ordering Considerations
Chapter 4
Use Considerations
• Your receiver must be connected to a network with broadband Internet access to view
the DISH Online content. Contact your Internet service provider to verify download
speeds and any terms or conditions affecting your broadband Internet connection.
• Most Internet service providers have a “Fair Access Policy” which sets usage limits on
the amount that can be downloaded in a given time or billing period. Contact your
Internet service provider to find out about their Fair Access Policy.
• Download-speed of programs or events varies depending on the speed of your
Internet connection, the program being downloaded, and shared usage of the Internet
connection by other devices in your home, such as personal computers.
• You have a limited time frame to watch rented content before it is automatically
deleted from your receiver. You will typically have 7 days to begin watching a program,
and then you will typically have 24 hours to finish watching it. Review the list on the
My Rentals screen on your Hopper for the time remaining to watch rentals.
• You are billed for a rental or on-demand program or event when you begin watching it
(which may be while the rest of the program continues downloading) or when
downloading of the program or event is completed, whichever occurs first.
ORDERING CONSIDERATIONS
Keep in mind these important considerations about pay-per-view types of programs.
• When you confirm an order for a rental program or event, you cannot cancel the order
and you will be billed for it.
• You can use the Parental Controls feature and receiver locks to control the programs
or events that your family views. See What are Locks and Restrictions? on page 40.
• You can review what you have rented during the last 30-60 days by looking in your
Purchase History. Press the MENU button on your remote control, scroll down the
Main Menu, then highlight and select the Purchase History tile.
• The rental program titles you order will appear on your next DISH bill.
TIPS
• You can set up the Hopper HD DVR to record Pay-Per-View programs. See page 60
for more details. You cannot record or re-record On Demand programs or events.
• You can prevent others from purchasing Pay-Per-View programs by setting parental
controls for your receiver (see page 40).