Contents Safety......................................................................................... v Introduction............................................................................... 1 Welcome to DISH Network ...........................................................1 Overview .......................................................................................1 If You Need More Assistance ........................................................2 Quick Start Guide ........................
Contents Reference................................................................................ 71 Troubleshooting Tables .............................................................. 71 Device Codes ............................................................................. 81 Appendix A ............................................................................. 83 Appendix B ............................................................................. 85 Limited Warranty ........................
Important Safety Instructions 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. Read these instructions. Keep these instructions. Heed all warnings. Follow all instructions. Do not use this apparatus near water. Clean only with a dry cloth. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
Safety Note to Satellite TV System Installer: This reminder is provided to call the satellite TV system installer’s attention to Article 820-40 of the National Electrical Code (NEC) that provides guidelines for proper grounding and, in particular, specifies that the cable ground shall be connected to the grounding system of the building as close to the point of cable entry as practical.
Chapter 1 Introduction WELCOME TO DISH NETWORKTM Thank you for choosing DISH Network. You are about to experience the excitement and convenience of Digital Broadcast Satellite (DBS) service, which delivers the very best in picture and sound quality. DISH Network consistently provides state-of-the-art, products and satellitedelivered services — with high performance, ease of operation, and a wide variety of entertainment options.
Chapter 1 Introduction IF YOU NEED MORE ASSISTANCE If you need help after you read this guide, call Customer Service at 1-800-333DISH (3474). You can also call the Customer Service number for information on professional installation. QUICK START GUIDE Tip: Channels that appear in red cannot be viewed because they are not part of your subscription. You can add channels to your subscription simply by calling DISH Network at 1-800-333-DISH.
Step 2: Finding Programs To Watch STEP 2: FINDING PROGRAMS TO WATCH First, make sure the receiver is turned on. Press the POWER button on the remote or press the POWER button on the receiver. There are two ways to find information on programs. • Press the GUIDE button. When the Program Guide opens, use the UP or DOWN ARROW to view information on other channels. After you have highlighted a program in the Program Guide, press SELECT to watch it.
Chapter 1 Introduction SOLAR INTERFERENCE Twice a year, the sun moves to a position behind the DISH Network satellite as it orbits the Earth. The exact time of the year that this occurs varies, depending on the location, but it is near the beginning of spring and again near the beginning of autumn. The period of solar interference lasts for a few minutes at about the same time everyday for a few days during the spring and autumn, so do not be alarmed when it happens.
Chapter 2 Parts of the System THE RECEIVER FRONT PANEL SMART CARD SLOT This slot is for a future Smart Card. No Smart Card is included with this receiver. UP AND DOWN ARROW BUTTONS The UP and DOWN buttons change the channel on the receiver. Note: You can display the Important System Information screen by turning off the receiver and pressing either the UP or DOWN ARROW button on the receiver front panel. IR SENSOR AND IR BLASTER The IR Sensor receives IR signals from the remote control.
Chapter 2 Parts of the System THE RECEIVER BACK PANEL The back panel of the receiver provides the connections that you use to connect the receiver to other electronic devices. It also provides the receiver power cord and telephone jack. Depending on the setup that you use, you may only use some of these connections. For information on wiring and wiring diagrams, see the installation instructions in Chapter 4. COAXIAL CONNECTIONS Tighten the coaxial cable connections only by hand.
The Remote Control THE REMOTE CONTROL This section describes the remote control and how to use the buttons to operate the satellite receiver. If you lose or damage the remote control, you will not be fully able to control the receiver. If this happens, call the Customer Service Center at 1-800-333-DISH (3474) to order a replacement. Note: This remote control shown here is for example only. The remote that came with the receiver may look slightly different.
Chapter 2 Parts of the System REMOTE CONTROL BATTERIES The remote control comes with AAA batteries. When you replace old batteries, you should replace all of the batteries. Use batteries of the same kind, for example alkaline or carbon zinc, and don’t mix batteries of different kinds. Alkaline batteries last longer. 1. Press down on the top of the battery cover and slide the cover off. 2. Take out all of the old batteries. 3. Put the new batteries in.
The Remote Control VOLUME BUTTON Press the minus (-) side of this button to lower the receiver sound. Press the plus (+) side of this button to raise the receiver sound. When you press the VOLUME button, a bar displays on the TV to show you the receiver volume. MUTE BUTTON Press this button to turn off the receiver sound. Press it again to restore the receiver sound. To use the VOLUME and MUTE buttons with the receiver: 1. Press MENU. 2. Select System Setup. 3. Select Volume Control. 4.
Chapter 2 Parts of the System Tip: The arrow buttons can be used to quickly navigate through menus and the program guide. When you find a program or menu option you would like to access, just press SELECT. UP/DOWN/LEFT/RIGHT (ARROW) BUTTONS • When using a menu, press these buttons to move the highlight to an option. • When watching a program, press the RIGHT ARROW button to open the Browse Banner or the UP or DOWN ARROW button to change channels.
The Menus • Use the LEFT or RIGHT ARROW button to move the highlight to the next place where you want to enter a number. When you are done entering numbers, press SELECT. RECALL BUTTON Press the RECALL button to return to the last channel you were watching. Press it again to switch between the last two channels that you watched. INFO BUTTON Press this button for more information when the Program Guide or the Browse Banner is open, or when watching a program.
Chapter 2 Parts of the System MAIN MENU The Main Menu is the key to the menus. Each option on this menu displays another menu. PROGRAM GUIDE The Program Guide lists the available channels and programs. It also has a one-quarter screen video window option that shows the last program you were viewing. Tip: Love sports or movies? Choose one of these themes and the system immediately displays a list of all programs on at the current time that fit the selected category. See page 25 for details.
The Menus FAVORITES LISTS MENU The Favorites Lists menu allows you to create, change, and activate lists of favorite channels. Tip: This menu is where you set up lists of your favorite channels. For details on setting up these lists, see page 27. PARENTAL AND SYSTEM LOCKS MENU The Parental and System Locks menu allows you to set and use locks. Tip: Want to keep your kids from watching certain channels or programs? Here’s where you can set locks to keep them out. For complete details, see page 36.
Chapter 2 Parts of the System TIMERS MENU Tip: This menu lets you set timers to remind you when that important program is on. You can also set timers to videotape events. See page 29 for complete details. The Timers Menu allows you to set up the receiver to tune in a future “event,” that is, a program. If you have a VCR connected to the receiver, you can set up a timer to start recording a program on the VCR.
The Browse Banner CUSTOMER SUPPORT The Customer Support menu provides convenient access to your DISH Network account to review your statement, pay your bill, upgrade programming, and more. THE BROWSE BANNER You can use the Browse Banner (press the RIGHT ARROW on the remote control) to change channels, or to see what other programs are available without changing the program that you are watching.
Chapter 2 Parts of the System Notes Page 16
Chapter 3 Using the System CHANGING CHANNELS There are three basic ways to change channels while watching a program: • Press the remote control UP or DOWN ARROW button to get to the desired channel. • Use the remote control number pad buttons to enter the desired channel number. • Press the GUIDE button and select a program from the Program Guide. See page 20 for more information. USING THE MENUS Menus displayed on the TV screen make using the receiver and selecting programs quick and easy.
Chapter 3 Using the System HIGHLIGHTING A MENU OPTION Tip: To quickly go to any menu option with a number next to it, just press the numbers on the remote that match that number. To highlight a menu option, use the remote control ARROW buttons to move the on-screen highlight to the menu option. When you do this, the option appears lighter than the other options. The highlight is like the one that you may have seen on a computer screen.
Using the Menus When you highlight a choice in a single choice list, it looks like this. In this example, the Spanish option is highlighted. When you highlight a choice in a multiple choice list, it looks like this. In this example, the LIFE - 108 option is highlighted. When you select a choice in a list, it looks like this: or CANCELING A PROCEDURE To cancel a procedure, you must press the remote control CANCEL or VIEW TV button before you do the last step of the procedure.
Chapter 3 Using the System USING THE PROGRAM GUIDE Tip: The channel you select may display one of several program information symbols. If the program is on a channel that is not part of your subscription, the channel will be in red. The on-screen Program Guide provides a complete listing of the available channels and programs. You can use the Program Guide to change channels, to see what programs are scheduled, and to buy pay per view programs. The Program Guide shows which Favorites List is active.
Using the Program Guide OPENING THE PROGRAM GUIDE There are two ways to open the Program Guide: • Press the GUIDE button. • Press the MENU button and then select the Program Guide option. SELECTING A PROGRAM IN THE PROGRAM GUIDE 1. Use the NUMBER PAD buttons to enter the desired channel number. The Program Guide displays a block of channels including the one that you just entered. 2. Use the ARROW buttons to move the highlight to the desired program.
Chapter 3 Using the System USING THE PROGRAM BANNER The Program Banner provides information about the program you are watching. The receiver displays the Program Banner for a few seconds at the top of the TV screen every time you change the channel or press the remote control VIEW button. USING THE BROWSE BANNER Tip: You can use the Browse Banner to see what other programs are available without leaving the program you are watching.
Using the Browse Banner 2. Change the channel: • Enter the channel number for the program that you want, using the NUMBER PAD buttons • Press the UP or DOWN ARROW button to display the channel that you want. 3. Press the RIGHT ARROW button to display the next program. Press the LEFT ARROW button to return to the current program. Note: The Browse Banner displays programs that are on now. If you press the RIGHT ARROW, it will display information on the program that is on next on the same channel.
Chapter 3 Using the System ORDERING PAY PER VIEW PROGRAMS Tip: If any lock is in effect that covers the pay per view program, you must enter the password using the NUMBER PAD buttons. As soon as you enter the fourth digit of the password, the receiver highlights OK. 1. Highlight the desired pay per view program in the Program Guide. The pay per view programs are listed with the channel number as PPV in the Program Guide. 2. Press the SELECT button. 3.
Using Themes USING THEMES THEMES You can list and choose programs by the theme of their contents (for example, just movies or just sports). You can then quickly list programs based on that theme, and choose the program you want. 1. To open the Themes menu, press the LEFT ARROW button or press MENU and then select Themes. 2. Move through the Themes menu by using the UP or DOWN ARROWS. You can also move a page at a time using PAGE UP or PAGE DOWN.
Chapter 3 Using the System 3. Move the highlight to the Name box. 4. There are two ways to enter the name of the program you want to find: • Use the UP, DOWN, LEFT, and RIGHT ARROWS to scroll around on the virtual keyboard and then select the letters you want. • Some remote controls have telephone-style letters above the buttons on the NUMBER PAD. Use the remote control NUMBER PAD buttons to enter the letters in the Name box.
Using Favorites Lists 7. Highlight the program you want to watch and press SELECT. 8. If the program occurs in the future, the Create An Event Timer menu opens. Select Create to record the program. See Using Timers on page 29 for more information. USING FAVORITES LISTS Favorites Lists allow you to display only your favorite channels in the Program Guide. You can create and change the lists yourself, adding and removing channels as you wish.
Chapter 3 Using the System 3. Select the Favorites List that you want to create or change. 4. Select the Modify List option. Note: At any time you can select the Clear List option to remove all channels from the current list. This does not apply to the All Chan and All Sub. 5. In the Channels list, highlight a channel you want to add to the Favorites List. Note: You can use the number pad buttons to enter the channel number, or select the PAGE UP or PAGE DOWN option to move quickly through the list. 6.
Using Timers 4. Select the Edit List Name option to open the virtual keyboard. Note: You cannot change the name of the All Chan or All Sub list. Tip: If you try to make an empty Favorites Lists active, the receiver displays an Error message. You must add at least one channel to this Favorites List before you can make it active. 5. Select a letter in the keypad area on the screen. Repeat to spell out the desired name. You can enter up to eight characters, including spaces.
Chapter 3 Using the System EVENT TIMER FREQUENCIES Once Applies to a one-time program. If the program time changes, this timer operates at the new time. The receiver deletes this timer when the timer operates. Mon.-Fri. - Applies to a program that is scheduled for Monday through Friday on the same channel at the same time each day. Daily - Applies to a program that is scheduled for Monday through Sunday on the same channel at the same time each day.
Using Timers SETTING UP AN AUTOMATIC EVENT TIMER 1. Select a future program using the Browse Banner, Themes and Search or the Program Guide. 2. Select a Timer Type option. 3. Select a Timer Frequency option. Notice that a check mark displays in the box. Tip: You may start any timer one minute early. But if you set back-toback event timers and the second one starts early, the first one will end early. An event timer cannot start early for a pay per view program.
Chapter 3 Using the System 6. Select a channel: • Highlight a channel using the UP or DOWN ARROW button. Then, press the SELECT button. • Enter a channel number using the number buttons. 7. Select the Set Date/Time option. The receiver displays the Set Date/ Time for Manual Timer menu. 8. Use the NUMBER PAD buttons to enter the Start Time (this includes selecting AM or PM) and the End Time (this includes selecting AM or PM). 9. Use the NUMBER PAD buttons to enter the Date. 10.
Using Timers EDITING AN EVENT TIMER • • • You can edit almost any feature of an event timer. You can edit both automatic and manual event timers. Editing an automatic event timer converts the timer to a manual event timer that operates at the times you set, not the actual program times. 1. Press the Menu button. 2. Select the Timers option. 3. The receiver displays the Event Timer Management menu. 4. Select the event timer that you want to edit. A check mark appears in the box next to the event timer.
Chapter 3 Using the System DELETING AN EVENT TIMER 1. Press the MENU button. 2. Select the Timers option. 3. The receiver displays the Event Timer Management menu. 4. Select an event timer that you want to delete. A check mark appears in the box next to the event timer. 5. Move to Delete and press SELECT on the remote. Do this again for any other timer(s) that you want to delete. REVIEWING EVENT TIMERS You can review event timers by using the Event Timer Management menu. 1. Press the MENU button. 2.
Using Timers Setting Up the Receiver to Control the VCR To use VCR Event Timers, you must connect the receiver’s back panel CH 3-4 output to the tuner inputs on the VCR. To use VCR Event Timers, you must set up the receiver to control the VCR. The receiver uses an IR signal to control the VCR. This signal is much stronger than the signal the remote uses, so it can bounce off walls or other objects on its way to the VCR. This works in most home setups.
Chapter 3 Using the System 10. If your VCR did not complete the test, enter another code from the table, and then repeat steps 5 through 8. 11. Once you have found the correct VCR code select the Save option to save the VCR code you entered and return to the Installation and Setup menu. Note: If the receiver can’t control the VCR, use an Auto-Tune Event Timer to tune the receiver to the channel you want to record. Use the timers built into the VCR to start and stop the VCR at the right times.
Using Locks WHEN YOU HAVE LOCKED THE RECEIVER If you try to access a locked item or open the Parental and System Locks menu, the receiver displays a message prompting you to enter the password. The receiver allows you three tries to enter the correct password. If you fail to enter the correct password, the receiver does not allow more tries for several minutes. If you enter the correct password, you can access the locked item or open the Parental and System Locks menu.
Chapter 3 Using the System CREATING OR CHANGING RATING (CONTENT) CODE LOCKS Please be aware of the following: The locks use the codes that the original program providers assigned to the programs. The actual content of the programs may differ from their assigned ratings. No rating system can guarantee that all objectionable material is screened out. Like all other locks, these locks are only in effect when the receiver is locked. You can lock any program, including pay per view programs.
Using Locks CREATING OR CHANGING CHANNEL LOCKS Note: You can lock any channel, including pay per view channels. 1. Press the MENU button. 2. Select the Locks option. 3. If the receiver is locked, enter the password using the number pad buttons. The receiver displays stars (*) as you enter the digits of the password. As soon as you enter the fourth digit of the password, the receiver highlights the OK option. Press the SELECT button. Select the Channel Locks option. 4.
Chapter 3 Using the System UNLOCKING THE RECEIVER If you unlock the receiver, leave the locks unchanged and then lock the receiver again, the same locks will be in effect as before. 1. Press the MENU button to display the Main Menu. 2. Select the Locks option. 3. With the receiver locked, you must enter the password using the NUMBER PAD buttons. The receiver displays stars (*) as you enter the digits of the password.
Using Locks UNLOCKING THE RECEIVER FRONT PANEL CONTROL BUTTONS To unlock the receiver front panel buttons, you must use the remote control. 1. Press the MENU button. 2. Select the Locks option. If the receiver is locked, enter the password using the NUMBER PAD buttons. The receiver displays stars (*) as you enter the digits of the password. As soon as you enter the fourth digit of the password, the receiver highlights the OK option. Press the SELECT button. 3. Select the Front Panel Lock option. 4.
Chapter 3 Using the System 6. Select the Locks option. If the receiver is locked, enter the password using the NUMBER PAD buttons. The receiver displays stars (*) as you enter the digits of the password. As soon as you enter the fourth digit of the password, the receiver highlights the OK option. Press the SELECT button. 7. Select the Unlock PPV option. Note: When you select this option, you unlock all pay per view channels.
Using Locks OPENING A LOCKED ITEM, OR OPENING THE LOCKS MENU 1. Select an item that is locked. 2. The receiver displays an Attention message telling you that the item or menu is locked. 3. Enter the password using the number pad buttons. The receiver displays stars (*) as you enter the digits. As soon as you enter the fourth digit of the password, the receiver highlights the OK option. 4. Press the SELECT button. CHANGING THE RECEIVER PASSWORD 1. Press the MENU button. 2. Select the Locks option.
Chapter 3 Using the System PERSONAL IDENTIFICATION NUMBER You can set up a Personal Identification Number (PIN) for call-in requests only. Anyone calling the Customer Service Center must provide this PIN to make any changes to your account. You may call the Customer Service Center at any time to set up a PIN. If you forget your PIN, you will need to call the Customer Service Center. The representative may ask for more information to make sure that you are authorized to make changes to your account.
Using Caller ID If you are in a menu when a call comes in, you will see a different Caller ID popup screen. Attention Incoming call: Name: DOE JOHN Phone: 303-555-1234 OK TO TURN THE CALLER ID ON AND OFF 1. Press MENU. 2. Select the System Setup option. 3. Select the Installation option. 4. Select the Caller ID option. The following screen will display. 5. Highlight Enable Caller ID or Disable Caller ID and press SELECT. 6. Select Save.
Chapter 3 Using the System RESTARTING THE RECEIVER If your receiver stops responding to remote control or front panel commands, press and hold the front panel POWER button for 4 seconds. When you release the POWER button, the receiver will restart. RESETTING THE RECEIVER TO FACTORY SETTINGS Use these instructions if you want to reset the receiver to be the same as when it was shipped. Note: Resetting the receiver discards all Favorite Lists except the All Chan and All Sub lists.
Testing the Phone Connection 2. Select the System Setup option. 3. Select the Alternate Audio option. 4. Select the language you want in the Languages list. Note: Alternate provides visually-impaired customers with a visual description of the program. 5. Select Save to save your language choice. The receiver displays the System Setup menu. 6. Press VIEW TV to exit the System Setup menu. TESTING THE PHONE CONNECTION STARTING A TEST 1. Press the MENU button. 2. Select the System Setup option.
Chapter 3 Using the System SETTING UP THE RECEIVER FOR CHANNEL 3 OR 4 Your receiver comes preset to tune to channel 3 on the TV. If you need to change the channel your TV uses, do the following: 1. Press the MENU button. 2. Select System Setup. 3. Select 3/4 Modulator. The Select Output Channel screen displays. 4. Select either Channel 3 or Channel 4. 5. Select Save. 6. Tune your TV to the same channel (3 or 4) that you selected on the Select Output Channel screen.
Chapter 4 Installation Instructions How to Use these Instructions These instructions guide you through the installation of a satellite system which includes your DISH Pro receiver (included with this manual), and a DISH Pro antenna system that can be identified by the DISH Pro logo shown below. Connecting Your TV and VCR Use the following diagram and instructions to connect the satellite receiver to a dish antenna, TV, and VCR (optional).
Chapter 4 Installation Instructions Tip: Using cable labels makes it easy to tell which cables connect to the receiver ports. Sat In - Connect a coaxial cable between the DishPro LNBF and SAT IN on the back of the receiver. Peel off the blue sticker and affix it to the cable close to where it connects to the SAT IN connection on the back of the receiver. TV Set Out to a TV - Connect a coaxial cable between the TV SET OUT on the receiver an the TV’s input.
Installing a DISH 500 Antenna 3. Display the Point Dish and Signal Strength menu by pressing MENU and and then 6-1-1 (unless the receiver already displays this menu). 4. Select Peak Angles. 5. Enter your ZIP code in the ZIP Code field. 6. Select the Dish 500 option. Azimuth: 7. The menu displays the azimuth, elevation, and skew angles. Write down these numbers in the blanks provided in the margin. 8. Select Cancel to exit out of this menu and return to the Point Dish/Signal menu. Elevation: Skew: 9.
Chapter 4 Installation Instructions Mounting the Dish 1. Using these azimuth and elevation angles, find a location for the satellite dish which can be pointed towards the satellites located at these angles. With a compass, find the required azimuth angle. Then, use the elevation angle to find out how high the satellites are in the sky from your location. Make sure nothing blocks the line of sight between the dish and the satellites. 2.
Installing a DISH 500 Antenna 4. Assemble the satellite dish as shown below, except do not attach the Ybracket or LNBF at this time. 5. Loosen both skew bolts and set the skew by rotating the dish mounting bracket to align the red mark with the required angle on the skew scale which you wrote down on 51. Tighten the skew bolts securely to keep the dish from rotating. Once the skew is set, do not try to fine-tune this angle when aiming the dish. 6.
Chapter 4 Installation Instructions 8. Thread the RG-6 coaxial cable through the mast support arm and the Y-bracket. This cable should be long enough to run from your receiver to your LNBF. Note: See Running Coaxial Cables on page 67 for cable installation guidance. Note: You can have as much as 200 feet of cable between the DishPro LNBF and the DishPro receiver. However, you must use only RG-6 coaxial cables rated for 950 to 2150 MHz. Some cables may say "Swept tested for 2150 MHz.
Installing a DISH 500 Antenna 12. You should see the Point Dish/Signal menu. If not, open the Main Menu, select System Setup, then Installation, then Point Dish/Signal (press MENU and then press 6-1-1 on the remote). 13. Select Check Switch. The Check Switch screen will open. 14. Select Test. The receiver shows you a message that it is checking the switches. 15. When the check switch procedure finishes, you will see an installation summary screen similar to the one below.
Chapter 4 Installation Instructions 17. Turn the dish back and forth very slowly, until the signal strength bar turns green. This shows you’ve found the signal. Note: If you cannot find the signal, turn the dish back to the first azimuth angle. Then, loosen both elevation bolts just enough so you can tilt the dish. Tilt the dish elevation up by two degrees, and then tighten both bolts. Now, turn the dish back and forth again.
Installing a DISH 500 Antenna • Make sure the skew angle you wrote down on page 51 is exactly the same as the skew angle you set in step 5 on page 53. If it is not, reset the skew angle as described on page 53. After you reset the skew angle, go back page 55 and start over from step 16. • If “119” is shown under Dish Input 2, move the dish approximately 9° to the east and restart the procedure at step 12. 21. Look at the Point Dish/Signal menu.
Chapter 4 Installation Instructions Installing a Multiple Dish DishPro System Note: You cannot use DishPro LNBFs and switches (those marked with the DishPro logo) with Legacy (non-DishPro) switches and LNBFs (those without the DishPro logo). You must install your DISH antenna system with either all DishPro LNBFs and switches or all Legacy LNBFs and switches. If you mix the two, the system will not work. Note: You can have as much as 200 feet of cable between the DishPro LNBF and the DishPro receiver.
Installing a DISH 500 Antenna 8. Select Check Switch. When the Check Switch screen opens, select Test. 9. When Check Switch is complete, you will see an Installation Summary screen similar to the one shown next. It will show a connection (“Conn” next to satellite) and Single device under 1 (Dish Input). It may also show an X on the Transponder line. This is OK and does not mean there is a problem with the system. 10. Press CANCEL to exit back to the Point Dish/Signal menu. 11.
Chapter 4 Installation Instructions DishPro Wiring Diagrams DISH 500, One DishPro Twin LNBF, Two DishPro Receivers This diagram leaves out grounding to be clear. Make sure you ground the system per the National Electrical Code (NEC) and all local electrical codes. When you set up your system following this diagram and run Check Switch the Installation Summary screen should look similar to the one shown below.
DishPro Wiring Diagrams DISH 500, One DishPro Quad LNBF, Four DishPro Receivers This diagram leaves out grounding to be clear. Make sure you ground the system per the National Electrical Code (NEC) and all local electrical codes. To four DishPro receivers When you set up your system following this diagram and run Check Switch the Installation Summary screen should look similar to the one shown below.
Chapter 4 Installation Instructions DISH 500 with a DishPro Twin LNBF, One DISH 300 with a DishPro LNBF, DP34 Switch, Four DishPro Receivers This diagram leaves out grounding to be clear. Make sure you ground the system per the National Electrical Code (NEC) and all local electrical codes.
DishPro Wiring Diagrams Two Dishes, Three Single-Output DishPro LNBFs, Three Cables, DP34 Switch, Four DishPro Receivers This diagram leaves out grounding to be clear. Make sure you ground the system per the National Electrical Code (NEC) and all local electrical codes.
Chapter 4 Installation Instructions Two Dishes, One DishPro Twin LNBF, One DishPro Single LNBF, One DishPro Compliant Splitter, Two DishPro 21 Switches, Two Receivers This diagram leaves out grounding to be clear. Make sure you ground the system per the National Electrical Code (NEC) and all local electrical codes.
DishPro Wiring Diagrams Two Dishes, Two DishPro Single LNBFs, Two DishPro Compliant Splitters, Two DishPro 21 Switches, Two Receivers This diagram leaves out grounding to be clear. Make sure you ground the system per the National Electrical Code (NEC) and all local electrical codes.
Chapter 4 Installation Instructions One DISH 500 with a DishPro Twin LNBF, One DISH 300 with a DishPro Single LNBF, and One DP21 Switch This diagram leaves out grounding to be clear. Make sure you ground the system per the National Electrical Code (NEC) and all local electrical codes. Note: This setup supports only one receiver from three satellite locations and the other receiver from only two satellite locations.
Running Coaxial Cable Running Coaxial Cable 1. Using the shortest path possible, run the coaxial cable(s) from the ground block or switch to the satellite receiver(s). Do not kink or pinch any cable. Cables should be bent only in gentle curves. Do not use a longer cable between the satellite dish and the receiver than is specified in the DishPro or Legacy system installation instructions.
Chapter 4 Installation Instructions Connecting the Receiver to a Phone Line You must keep the receiver connected to an active telephone line. Otherwise, you may not be able to order pay per view programs or use all of the Dish Interactive features. Run a telephone cable with a standard RJ-11 connector from the receiver’s back panel PHONE JACK to an active telephone connection. Note: You may be able to use a wireless telephone extender.
Connecting the Receiver to a Phone Line 5. Select one of the following: • If you do not need to dial a prefix, select the No Prefix option. • If you need to dial a prefix (for example, dial 9 to get an outside line), select the Prefix Code option. The receiver displays the same number of boxes (highlighting the first box) where you must enter the digits. Use the Number Pad to enter the prefix code. As you enter each number, the highlight moves to the next box. 6. Move the highlight to the Save option.
Chapter 4 Installation Instructions Notes Page 70
Chapter 5 Reference TROUBLESHOOTING TABLES Use these tables if you have problems using the system before calling the Customer Service Center. Many problems arise from misunderstandings of how the system works, especially when you are just becoming familiar with it. These tables cover many problems, usually with a simple solution for each one. To solve a particular problem, do the following: 1. Review the section in this Guide that relates to the problem. 2.
Chapter 5 Reference ON-SCREEN MESSAGES This table describes some on-screen messages in the order of their message numbers. Find the message number in the upper right corner of the message displayed on your TV screen, and then find the matching number in this table. Message Number Possible Reason • There may be a problem with the multi-dish switch. • Check the coaxial cables and their connections to and from the multi-dish switch.
Troubleshooting Tables Message Number Possible Reason What to Do • You may have tried to tune to a program on a channel which you have not bought. • You must buy a channel before you can tune to a program on that channel. Call the Customer Service Center to buy the channel, or if you believe this message was displayed by mistake. • You may have just plugged in the receiver, and it is acquiring the satellite signal. Or, the receiver may have temporarily lost the signal.
Chapter 5 Reference Message Number Possible Reason What to Do • You may have set up the receiver to accept a transmission (a “download”) of the latest operating software via the satellite signal. • It is very important for the receiver to get the latest operating software, so let the receiver do so. The “download” may take several minutes. Do not disturb or unplug the receiver during this time. • The receiver gives you three chances to enter the correct password.
Troubleshooting Tables What’s Happening What’s Wrong What You Can Do When you run Check Switch, you do not see "Twin" identified as a Device or LNB, but odd transponders are detected only on one satellite. • You may have DishPro Adapter installed on a DishPro receiver. • Remove the DishPro Adapter; this device is only for non-DishPro receivers. Rerun check switch. • May have a non-DishPro switch or LNB in the system • Remove any non-DishPro switches/ LNBs from the system.
Chapter 5 Reference HEARING A PROGRAM What Is Happening Possible Reason What to Do The receiver front panel Power light is on and there is a good picture on the TV set, but you do not hear any sound. • You may have muted the sound, or set the volume so low that you cannot hear it. • Check the volume level on the TV or audio device. Turn off the mute or turn up the volume, as required. You hear a foreign language with a program. • You may have set the receiver to an alternate audio language.
Troubleshooting Tables USING THE MENUS What Is Happening You were using a menu, and it suddenly closed. Possible Reason • The receiver has a time-out feature that closes any menu after several minutes of no activity. This will discard any changes you have made, but otherwise does no harm to the receiver. What to Do • Start over again. USING THE PROGRAM GUIDE OR THE BROWSE BANNER What Is Happening Possible Reason What to Do In the Program Guide, some channels have a red background.
Chapter 5 Reference CHANGING CHANNELS What Is Happening You enter a desired channel number. The channel changes, but the new channel is not exactly the channel you entered. You are scanning up or down through the channels, and the receiver is skipping channels that you know you have bought. Possible Reason You may have made a mistake entering the channel number, or the channel number you entered may be invalid. If so, the channel displayed is the closest possible to the channel you entered.
Troubleshooting Tables BUYING A PAY PER VIEW PROGRAM What Is Happening Possible Reason What to Do Someone orders a pay per view program without your permission. You may have been away from the receiver, and someone else used it. Lock the purchase of pay per view programs. Remember that you are responsible for all pay per view purchases, whether or not you authorize such purchases. If you lock pay per view purchases, then anyone who wants to order a pay per view program must enter the password.
Chapter 5 Reference USING EVENT TIMERS What Is Happening You try to set up an event timer and the receiver displays a message noting that the program is locked. Possible Reason You must enter the password before you can create an event timer for a locked program. You try to set up an event You must order a pay per view event timer and the receiver before you can create an event timer displays a message noting for it. that the program is a pay per view event.
Device Codes DEVICE CODES These tables contain the manufacturer codes for programming the remote to control your VCR when you use timers on your receiver. Every attempt has been made to include all codes. If your VCR brand is not listed or if the codes to not work, the receiver may not be able to use VCR timers.
Chapter 5 Reference Brand Code Brand Perdio 588 Philco 553, 554, 611 Philips 553, 554, 565, 585 Code Sharp 585, 607, 609, 625 Shintom 589 Sony 500, 501, 502, 503, 504 553, 562, 573, 574, 575, 576, 600 Sylvania 553, 554, 556, 567, 588, 611 Portland 546, 593 Symphonic 588, 594 Proscan 553, 605 Tashiko 588 Pulsar 533 Tatung 586, 594, 601 Quartz 581 Teac 588, 594, 601 Quasar 553, 554, 577, 578 Technics 553, 554 Teknika 554, 587, 588 Radio Shack 607, 608, 609, 610 TMK
Index A Audio Automatic Event Timer 29 B Back Panel, Receiver 6 Banner, Browse 22 Banner, Program 22 Blacked-Out Program 36 Browse Banner 15 Changing Channels Using the Browse Banner 40 Displaying Information on Other Programs 22 Using the Browse Banner 22 Buttons Locking the Receiver Front Panel Control Buttons 40 Receiver Front Panel Control Buttons 5 C Caller ID 44 Changing Channels 17 Changing Channels Using the Browse Banner 40 Changing Program Languages 46 Channel Locks 39 Channels, Changing 17 Clos
Index Changing the Name of a Favorite List 28 Creating or Modifying a Favorite List 27 Making a Favorite List Active 28 Using Favorite Lists 27 Favorites Lists How Resetting the Receiver Affects Favorites Lists 46 FCC 94 Federal Communications Commission (FCC) Compliance Radio Interference 95 Telephone Communication 94 Front Panel, Receiver 5 G Guide, Program 12, 20 H Highlighting a Choice in a Menu List 18 Highlighting a Menu Option 18 I Information Problems and Solutions Tables 71 L Legal Notices 94
Index Program Guide 12, 20 Selecting a Choice in a Menu List 18 Selecting a Menu Option 18 System Setup Menu 13 Theme Categories (Themes) Menu 12 Time-Out Feature 17 Using the Menus 17 O On-Screen Messages 72 Opening the Menus 17 Opening the Program Guide 21 Options, Menu 17 P Parental and System Locks Menu (Locks Menu) 13 Opening the Menu When You Have Locked the Receiver 37 Pay Per View Programs Locking Pay Per View Programs 41 Personal Identification Number (PIN) 44 Power Light 5 Problems and Solution
Index Setting and Using Security Locks Locks, Blacked-Out Programs, and Event Timers 36 Setting Up the Receiver and VCR to Use a VCR Event Time 36 Signal Quality, Satellite 3 Solar Interference 4 Staying Legal 94 System Setup Menu 13 T Telephone Connection Testing the Telephone Connection 47 Testing the System Starting a Test 47 Telephone Connection 47 Theme Categories (Themes) Using Themes 25 Theme Categories (Themes) Menu 12 Themes (Theme Categories) Using Themes 25 Timers, Event Locks, Blacked-Out Prog
Appendix A Installing a DISH Pro Receiver in an Existing System These instructions guide you through the installation of your new DISH Pro satellite receiver in an existing system where your satellite dish(es) has already been installed and pointed for the strongest possible signal. If your DISH Pro dish antenna(s) is not already installed, you will need to follow the Installation Instructions found in Chapter 4. There are two dish antenna systems that are covered by these installation instructions.
Appendix A 2. 3. 4. 5. 6. 7. 8. 9. Warning: Tighten all the coaxial cable connections only by hand. Using a wrench may over-tighten the connections, causing damage. Such damage is not covered by the Limited Warranty. Connect a coaxial cable from the TV SET OUT connection on your receiver to your television's RF tuner input. Peel off the white sticker and affix it to the cable close to where it connect to the TV SET OUT connection on the back of the receiver. Plug in the receiver's power cord.
Appendix A Installing a DISH Pro Receiver in an Existing System These instructions guide you through the installation of your new DISH Pro satellite receiver in an existing system where your satellite dish(es) has already been installed and pointed for the strongest possible signal. If your DISH Pro dish antenna(s) is not already installed, you will need to follow the Installation Instructions found in Chapter 4. There are two dish antenna systems that are covered by these installation instructions.
Appendix A 2. 3. 4. 5. 6. 7. 8. 9. Warning: Tighten all the coaxial cable connections only by hand. Using a wrench may over-tighten the connections, causing damage. Such damage is not covered by the Limited Warranty. Connect a coaxial cable from the TV SET OUT connection on your receiver to your television's RF tuner input. Peel off the white sticker and affix it to the cable close to where it connect to the TV SET OUT connection on the back of the receiver. Plug in the receiver's power cord.
Appendix B Limited Warranty This Limited Warranty is a legal document. Keep it in a safe place. Remember to retain your Bill of Sale for warranty service! Any items returned without a copy of the Proof of Purchase will be considered out of warranty. What the Warranty Covers This warranty extends only to the original user of the equipment and is limited to the purchase price of each part.
Appendix B Legal Limitations REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE REMEDY. ECHOSTAR SHALL NOT BE HELD LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESSED OR IMPLIED WARRANTY ON THIS SYSTEM, NOR FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF, OR INABILITY TO USE, THIS SYSTEM. UNDER NO CIRCUMSTANCES SHALL ECHOSTAR’S LIABILITY, IF ANY, EXCEED THE PURCHASE PRICE PAID FOR THIS SYSTEM.
Limited Warranty Advance Exchange Program The Advance Exchange Program allows you to have replacement equipment shipped immediately to you (depending upon where you live, it could take three to five business days). Along with replacement equipment, you will receive a prepaid shipping label and instructions on how to return the defective equipment.
Appendix B Residential Customer Agreement Effective as of September 1, 2001 until replaced. THIS DOCUMENT DESCRIBES THE TERMS AND CONDITIONS UNDER WHICH DISH NETWORK WILL PROVIDE ITS SERVICE TO YOU. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, PLEASE NOTIFY US IMMEDIATELY AND WE WILL CANCEL YOUR SERVICE.
Residential Customer Agreement D. Ordering Pay Per View. You may order DISH Network pay-per-view Services by using your on-screen Program Guide and remote control unit to select the movies and other events we offer. To order DISH Network pay-per-view Services, your DISH Network DBS digital receiver must be connected to a telephone outlet.
Appendix B I. Fees for Receivers that Independently Support Multiple Televisions. Additional fees may apply for a receiver which supports independent viewing of programming on multiple televisions. 2. BILLING POLICIES AND PAYMENTS FOR SERVICES A. You agree to pay all amounts billed for Services and to pay all taxes, fees and other charges, if any, which are now or may in the future be assessed on the Services you receive from us.
Residential Customer Agreement F. In addition to the amounts due for Services, you agree to pay the fees referenced below ("Fees") when applicable. DISH Network reserves the right to increase these Fees or add additional Fees in the future, in our sole discretion Smart Card Replacement Fee $50.00 Additional Receiver Authorization Fee (monthly, per receiver) $4.99 Late Payment Fee $5.00 Change of Service Fee $5.00 Duplicate Billing Statement Fee $2.00 Overnight Delivery Fee $18.00 Restart Fee $25.
Appendix B Corporation, the corporate parent of DISH Network and any tampering or other unauthorized modification to the Smart Card is strictly prohibited and may result in, and subject you to, legal action. You agree to return the Smart Card to us upon request. B. Smart Cards are nontransferable. Your Smart Card will only work in the DISH Network receiver to which it was assigned by DISH Network.
Residential Customer Agreement 7. LIMITATION OF OUR LIABILITY A.
Appendix B Staying Legal Title 47, Section 605(e)4, United States Code (U.S.C.) makes it a federal crime to modify this receiver to enable it to receive encrypted (scrambled) television programming without payment of required subscriptions. Conviction can result in a fine of up to $500,000 and imprisonment for five years, or both. Any owner of this receiver who procures or willfully causes its modification is an accessory to that offense and may be punishable in the same manner.
FCC Compliance company will notify you in advance that temporary discontinuance of service may be required. If advance notice is not practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary. The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of the equipment.
Appendix B Notes Page 96