Contents Safety........................................................................................ iii Chapter 1 - Introduction........................................................... 1 Welcome to DISH Network™ ........................................................1 Overview .......................................................................................1 If You Need More Assistance ........................................................2 Quick Start Guide .................................
Contents Appendix................................................................................. 69 Limited Warranty ........................................................................ 69 What the Warranty Covers ......................................................... 69 What the Warranty Does Not Cover ........................................... 69 Residential Customer Agreement ............................................... 71 FCC Compliance ......................................................
fety Safety Instructions 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. Read these instructions. Keep these instructions. Heed all warnings. Follow all instructions. Do not use this apparatus near water. Clean only with a dry cloth. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
Safety Note to Satellite TV System Installer: This reminder is provided to call the satellite TV system installer’s attention to Article 820-40 of the National Electrical Code (NEC) that provides guidelines for proper grounding and, in particular, specifies that the cable ground shall be connected to the grounding system of the building as close to the point of cable entry as practical.
Chapter 1 Introduction WELCOME TO DISH NETWORK™ Thank you for choosing DISH Network. You are about to experience the excitement and convenience of Direct Broadcast Satellite (DBS) service, which delivers the very best in picture and sound quality. DISH Network consistently provides state-of-the-art, satellite-delivered products and services — with high performance, ease of operation, and a wide variety of entertainment options.
Chapter 1 Introduction IF YOU NEED MORE ASSISTANCE If you need help after you read this guide, choose one of the following resources: • • • Go to our website at tech.dishnetwork.com Press MENU on your remote control and then select Customer Service. Call the Customer Service Center at 1-800-333-DISH (3474). You can also call the Customer Service number for information on professional installation.
Step 2: Finding Programs To Watch 2. Call the Customer Service Center at 1-800-333-DISH (3474). A customer service representative will help you with your system and will discuss the various programming packages available. 3. Choose a package and the representative will authorize your programming. 4. Wait a few minutes and the channels you purchased will turn from red to white, and can now be viewed. STEP 2: FINDING PROGRAMS TO WATCH First, make sure the receiver is turned on.
Chapter 1 Introduction SATELLITE SIGNAL QUALITY RAIN AND SNOW FADE Heavy rain, snow, or dense cloud cover can reduce the satellite signal, which may interrupt your programming service. Your service will return after the weather condition has passed. Aiming the satellite dish to get the strongest signal during installation, will help prevent rain and snow from interrupting the signal. SOLAR INTERFERENCE Twice a year, the sun moves to a position behind the DISH Network satellite as it orbits the Earth.
Chapter 2 Parts of the System FRONT PANEL BACK PANEL Tip: Using cable labels makes it easy to tell which cables connect to the right receiver ports. The labels are inside the front cover of this guide. Tighten the coaxial cable connections only by hand.
Chapter 2 Parts of the System REMOTE CONTROL This section describes the remote control and how to use the buttons to operate the satellite receiver. For information on using the remote to control other devices, go to the section titled Control Other Devices with the Remote, beginning on page 11. If you lose or damage the remote control, you will not be fully able to control the receiver. If this happens, call the Customer Service Center at 1-800-333DISH (3474) to order a replacement.
Remote Control USING THE REMOTE CONTROL IN SAT MODE Page 7
Chapter 2 Parts of the System USING THE REMOTE CONTROL IN TV MODE Page 8
Remote Control USING THE REMOTE CONTROL IN VCR MODE Be sure to program the remote to control your VCR as described on page 11.
Chapter 2 Parts of the System CHANGING THE REMOTE CONTROL ADDRESS The remote control and receiver can operate on any one of 16 addresses; however, they must both be on the same address for the remote to control the receiver. This section explains how to change the address in both devices. Note: Do not change the address of the remote unless absolutely necessary because the remote cannot control the receiver if the two devices have different addresses. Current Remote Control Address: 1.
Control Other Devices with the Remote SATELLITE VIDEO RECOVERY Follow these instructions if you accidentally change the channel or video input on your TV and cannot get the picture back from your satellite TV receiver. When you press the RECOVER button as described below, the remote control sends commands to your TV to change channels or video inputs to try to get you back to watching satellite programming.
Chapter 2 Parts of the System LIMITED MODE You can program your remote control in limited mode to keep from accidentally changing the channel on your TV or VCR. When you use the remote to control your TV in limited mode, you will only be able to use the POWER, MUTE, and VOLUME buttons. Also, when you use the remote to control your VCR in limited mode, you will only be able to use the POWER and VCR tape control buttons.
Control Other Devices with the Remote 8. Press the POWER button to turn off the device. If the device does not turn off, go to step 10. If the code works, the device should turn off. 9. Turn the device back on and try some other buttons to make sure they work. If the code works for other buttons, stop here. Sometimes the POWER button works when other buttons don’t. 10. If the code doesn’t work, repeat steps 3 through 8 with another device code from the tables.
Chapter 2 Parts of the System 5. Press the either the UP or DOWN ARROW button repeatedly until the device turns off. As you press the UP or DOWN ARROW button, the remote is trying each code in the memory to see if it can turn off your device. When the device turns off, you have found a code that might work. Note: The mode button for the device will flash rapidly eight times when you’ve scanned all the codes for that device. 6. Press the POUND (#) button. This stores the code you found. 7.
Control Other Devices with the Remote CONTROL A TUNER OR AMPLIFIER Some of the features described below may not apply to your tuner or amplifier. See the device owner’s manual for details about the device’s features. If a remote control button is not described in this section, it does not work for a tuner or amplifier. AUX MODE BUTTON To use the remote to operate a tuner or amplifier, first set up the remote to control the device, then press the AUX mode button to set the remote to AUX mode.
Chapter 2 Parts of the System USING TV OR AMPLIFIER VOLUME CONTROL If you set up the remote to control a television, the MUTE and VOLUME buttons - in any mode - control the TV volume. This does not apply if you use the AUX mode to control a device that has a volume setting. If you want to control a device programmed in the AUX mode that has a volume setting, using any remote mode, do the following: 1. Press and hold the AUX mode button for three seconds, then release it. 2. Press the POUND (#) button. 3.
Menus MENUS The next few pages describe the menus that the receiver displays on the television screen. See the chapter titled Using the System for more details on using the menus to operate the system. MAIN MENU The Main Menu is the key to the menus. Each option on this menu displays another menu. PROGRAM GUIDE The Program Guide lists the available channels and programs. It also has a one-quarter screen video window option that shows the last program you were viewing.
Chapter 2 Parts of the System THEME CATEGORIES MENU The Theme Categories menu allows you to choose programs based on their contents. FAVORITES LISTS MENU The Favorites Lists menu allows you to create, change, and activate lists of favorite channels. SYSTEM LOCKS MENU The System Locks menu allows you to set and use locks.
Menus SYSTEM SETUP MENU The System Setup menu provides several features that help you set up and maintain the system. TIMERS MENU The Timers Menu allows you to set up the receiver to tune in a future “event,” that is, a program. If you have a VCR connected to the receiver, you can set up a timer to start recording a program on the VCR. See page 35 for more information.
Chapter 2 Parts of the System INSTALLING THE RECEIVER IN AN EXISTING SYSTEM These instructions explain how to make basic connections between your satellite TV receiver, dish, TV, and VCR. If you’d like to connect other equipment, such as a DVD player or amplifier, review the Back Panel section on page 5 and the user guide that came with the equipment. Tip: Using cable labels makes it easy to tell which cables to connect to the receiver ports.
Installing the Receiver in an Existing System 8. If the Point Dish screen is not displayed on the TV, press MENU-6-1-1 on the remote control. 9. Select Check Switch. When an attention screen displays, select Test. 10. The receiver begins performing the Check Switch tests. When it is finished, the Installation Summary screen displays. 11. Make sure that the information on the Installation Summary screen identifies your system correctly and shows all transponders for all satellites in your system. 12.
Chapter 2 Parts of the System Notes Page 22
Chapter 3 Using the System CHANGING CHANNELS There are three basic ways to change channels while watching a program: • Press the remote control UP or DOWN ARROW button to get to the desired channel. • Use the remote control number pad buttons to enter the desired channel number. • Press the GUIDE button and select a program from the Program Guide. See page 26 for more information. USING THE MENUS Menus displayed on the TV screen make using the receiver and selecting programs quick and easy.
Chapter 3 Using the System HIGHLIGHTING A MENU OPTION Tip: To quickly go to any menu option with a number next to it, just press the numbers on the remote that match that number. To highlight a menu option, use the remote control ARROW buttons to move the on-screen highlight to the menu option. When you do this, the option appears lighter than the other options. The highlight is like the one that you may have seen on a computer screen.
Using the Menus When you highlight a choice in a single choice list, it looks like this. In this example, the Spanish option is highlighted. When you highlight a choice in a multiple choice list, it looks like this. In this example, the LIFE - 108 option is highlighted. When you select a choice in a list, it looks like this: or CANCELING A PROCEDURE To cancel a procedure, you must press the remote control CANCEL or VIEW TV button before you do the last step of the procedure.
Chapter 3 Using the System USING THE PROGRAM GUIDE Tip: The channel you select may display one of several program information symbols. If the program is on a channel that is not part of your subscription, the channel will be in red. The on-screen Program Guide provides a complete listing of the available channels and programs. You can use the Program Guide to change channels, to see what programs are scheduled, and to buy pay per view programs. The Program Guide shows which Favorites List is active.
Using the Program Guide OPENING THE PROGRAM GUIDE There are two ways to open the Program Guide: • Press the GUIDE button. • Press the MENU button and then select the Program Guide option. SELECTING A PROGRAM IN THE PROGRAM GUIDE 1. Use the NUMBER PAD buttons to enter the desired channel number. The Program Guide displays a block of channels including the one that you just entered. 2. Use the ARROW buttons to move the highlight to the desired program.
Chapter 3 Using the System USING THE PROGRAM BANNER The Program Banner provides information about the program you are watching. The receiver displays the Program Banner for a few seconds at the top of the TV screen every time you change the channel or press the remote control VIEW button. USING THE BROWSE BANNER Tip: You can use the Browse Banner to see what other programs are available without leaving the program you are watching.
Using the Browse Banner 2. Change the channel: • Enter the channel number for the program that you want, using the NUMBER PAD buttons. • Press the UP or DOWN ARROW button to display the channel that you want. 3. Press the RIGHT ARROW button to display the next program. Press the LEFT ARROW button to return to the current program. Note: The Browse Banner displays programs that are on now. If you press the RIGHT ARROW, it will display information on the program that is on next on the same channel.
Chapter 3 Using the System ORDERING PAY PER VIEW PROGRAMS Tip: If any lock is in effect that covers the pay per view program, you must enter the password using the NUMBER PAD buttons. As soon as you enter the fourth digit of the password, the receiver highlights OK. 1. Highlight the desired pay per view program in the Program Guide. The pay per view programs are listed with the channel number as PPV in the Program Guide. Press the SELECT button. 2. Select the Yes option.
Using Search USING SEARCH The Search feature of your satellite receiver makes it easy for you to find the programs you want to watch. 1. Press the SEARCH button. 2. The Search menu will open. 3. Move the highlight to the Name box. 4. There are two ways to enter the name of the program you want to find: • Use the UP, DOWN, LEFT, and RIGHT ARROWS to scroll around on the virtual keyboard and then select the letters you want. • Use the remote control number pad to enter the letters in the Name box.
Chapter 3 Using the System 5. When you have entered the name, scroll down to choose between two options: Search Event Titles Only - Select this option when you are sure the word(s) you entered are part of the event title. Search All Event Info - Select this option if you want to search event titles and information for the word(s) you entered. 6. Select the Search option. When the search completes, you will see a screen listing the name of the program(s) and the start and stop times. 7.
Using Favorites Lists USING FAVORITES LISTS Favorites Lists allow you to display only your favorite channels in the Program Guide. You can create and change the lists yourself, adding and removing channels as you wish. You can have an unlimited number of favorite channels but they must be grouped into no more than four lists. • When you make a Favorites List active, the Program Guide displays only the channels in that list.
Chapter 3 Using the System 5. In the Channels list, highlight a channel you want to add to the Favorites List. Note: You can use the number pad buttons to enter the channel number, or select the PAGE UP or PAGE DOWN option to move quickly through the list. 6. Press the SELECT button to add the highlighted channel to the Favorites List. A check mark appears next to the channel. 7. Repeat steps 5 and 6 until you have added all the channels that you want.
Using Timers 5. Select a letter in the keypad area on the screen. Repeat to spell out the name. You can enter up to eight characters, including spaces. If needed, select the SPACE option to insert a space in the name or the
Chapter 3 Using the System BEFORE AN EVENT TIMER OPERATES Five minutes before an event timer operates, the receiver displays a small blinking “clock” symbol on the TV screen. This symbol disappears when the program begins. While the symbol is displayed, you may do either one of the following. • Press the remote control CANCEL button to clear the symbol from the TV screen. This does not affect the timer; it will operate. • Press the remote control INFO button to see more information on the event timer.
Using Timers 4. Select the Create option to save the event timer. 5. The receiver displays a timer symbol in the Program Guide, and also when you press the INFO button to get information about the program. SETTING UP A MANUAL EVENT TIMER Tip: You may start any timer one minute early. But if you set back-toback event timers and the second one starts early, the first one will end early. An event timer cannot start early for a pay per view program.
Chapter 3 Using the System 11. To create another event timer select the Create option again. Note: You cannot set a manual event timer for a pay per view event. Tip: For this record function to work, you must set up the receiver to control your VCR. See page 41 for more information. QUICK RECORD You can quickly create a one-time VCR Event Timer. Do the following. 1. Highlight a future program in the Browse Banner, the Program Guide or a Themes menu. 2. Press the RECORD button. 3.
Using Timers MAXIMUM NUMBER OF EVENT TIMERS You can create a limited number of event timers. If you try to create more, the receiver displays a menu giving you the option to delete an existing timer. If you do not delete an existing timer, you will not be able to create any new ones. EDITING AN EVENT TIMER • • • You can edit almost any feature of an event timer. You can edit both automatic and manual event timers.
Chapter 3 Using the System DELETING AN EVENT TIMER 1. Press the MENU button. 2. Select the Timers option. 3. The receiver displays the Event Timer Management menu. 4. Select an event timer that you want to delete. A check mark appears in the box next to the event timer. 5. Move to Delete and press SELECT on the remote. Do this again for any other timer(s) that you want to delete. REVIEWING EVENT TIMERS You can review event timers by using the Event Timer Management menu. 1. Press the MENU button. 2.
Using Timers To use VCR Event Timers, you must set up the receiver to control the VCR. If the receiver can’t control the VCR, use an Auto/Ext Event Timer to tune the receiver to the channel you want to record. Use the timers built into the VCR to start and stop the VCR at the right times.
Chapter 3 Using the System 4. Select the VCR Setup option. 5. Find the brand name of the VCR in the table on page 66. 6. Set the code for the VCR using one of the following: • Enter the first 3-digit code number from the table using the NUMBER PAD buttons. • Highlight each digit of the first VCR code, and then press the UP or DOWN ARROW button until you reach the correct number and then press SELECT. 7. Make sure the VCR is turned ON and the switch is set to 3 or 4 (whichever you use).
Using Locks WHEN YOU HAVE LOCKED THE RECEIVER If you try to access a locked item or open the Parental and System Locks menu, the receiver displays a message prompting you to enter the password. The receiver allows you three tries to enter the correct password. If you fail to enter the correct password, the receiver does not allow more tries for several minutes. If you enter the correct password, you can access the locked item or open the Parental and System Locks menu.
Chapter 3 Using the System CREATING OR CHANGING RATING (CONTENT) CODE LOCKS Please be aware of the following: The locks use the codes that the original program providers assigned to the programs. The actual content of the programs may differ from their assigned ratings. No rating system can guarantee that all objectionable material is screened out. Like all other locks, these locks are only in effect when the receiver is locked. You can lock any program, including pay per view programs.
Using Locks CREATING OR CHANGING CHANNEL LOCKS Note: You can lock any channel, including pay per view channels. 1. Press the MENU button. 2. Select the Locks option. 3. If the receiver is locked, enter the password using the number pad buttons. The receiver displays stars (*) as you enter the digits of the password. As soon as you enter the fourth digit of the password, the receiver highlights the OK option. Press the SELECT button. Select the Channel Locks option. 4.
Chapter 3 Using the System UNLOCKING THE RECEIVER If you unlock the receiver, leave the locks unchanged and then lock the receiver again, the same locks will be in effect as before. 1. Press the MENU button to display the Main Menu. 2. Select the Locks option. 3. With the receiver locked, you must enter the password using the NUMBER PAD buttons. The receiver displays stars (*) as you enter the digits of the password.
Using Locks UNLOCKING THE RECEIVER FRONT PANEL CONTROL BUTTONS To unlock the receiver front panel buttons, you must use the remote control. 1. Press the MENU button. 2. Select the Locks option. If the receiver is locked, enter the password using the NUMBER PAD buttons. The receiver displays stars (*) as you enter the digits of the password. As soon as you enter the fourth digit of the password, the receiver highlights the OK option. Press the SELECT button. 3. Select the Front Panel Lock option. 4.
Chapter 3 Using the System HIDING ADULT CHANNELS This keeps the Program Guide, Themes lists, and the Browse Banner from displaying adult channels. It keeps anyone from choosing such channels by using the UP or DOWN ARROW buttons or the remote control NUMBER PAD buttons. To hide adult channels: 1. Press the MENU button. Tip: If the receiver displays a message prompting you to enter a password, the receiver is locked.
Using Caller ID 4. Select the Change Password option. 5. Enter the current password using the number pad buttons. As soon as you enter the fourth digit of the password, the receiver highlights the OK option. 6. Press the SELECT button. 7. Enter the new password using the number pad buttons. As soon as you enter the fourth digit of the password, the receiver highlights the OK option. 8. Select the OK option to change the password. 9. Enter the new password again, using the NUMBER PAD buttons.
Chapter 3 Using the System You can select OK to eliminate the message. If you do nothing, it will disappear after 20 seconds. If you are in a menu when a call comes in, you will see a different Caller ID popup screen. Attention Incoming call: Name: DOE JOHN Phone: 303-555-1234 OK TO TURN THE CALLER ID ON AND OFF 1. Press MENU. 2. Select the Installation option. 3. Select the Caller ID option. The following screen will display. 4. Highlight Enable Caller ID or Disable Caller ID and press SELECT 5.
Changing Program Languages CHANGING PROGRAM LANGUAGES You may be able to change the language of some programs. An alternate language may not be available for all programs. Some programs, such as movies, show at the start whether an alternate language is available. An alternate language applies only to the audio part of a program and does not change the language used in the menus displayed by the receiver. 1. Press the MENU button. 2. Select System Setup.
Chapter 3 Using the System RESETTING THE RECEIVER TO FACTORY DEFAULT SETTINGS Use these instructions if you want to reset the receiver to be the same as when it was shipped. Note: Resetting the receiver discards all Favorite Lists except the All Chan and All Sub lists. Note: If you have set any locks on the receiver, and the receiver is locked, these locks will be kept. If the receiver is unlocked, any such locks will be lost.
Using Troubleshooting Tools DIAGNOSTICS The Customer Service Representative may ask you to open the Diagnostics screen. Remember to have an active phone line connected to your receiver. 1. Press MENU, select System Setup (6), and then select Diagnostics. The Diagnostics screen shows you various tests the Customer Service Representative may ask you to perform on your receiver: • Connection - Tests for a valid receiver phone connection.
Chapter 3 Using the System Notes Page 54
Chapter 4 Reference TROUBLESHOOTING TABLES Use these tables if you have problems using the system. Look in this section for a description of the problem before calling the Customer Service Center. Many problems arise from basic misunderstandings of how the system works, especially when you are just becoming familiar with it. These tables cover many problems, usually with a simple solution for each one. To solve a particular problem, do the following: 1.
Chapter 4 Reference ON-SCREEN MESSAGES This table describes some on-screen messages in the order of their message numbers. Find the message number in the upper right corner of the message displayed on your TV screen, and then find the matching number in this table. Message Number 001 002 003, 004 005 006 Possible Reason What to Do There may be a problem with the multi-dish switch. Check the coaxial cables and their connections to and from the multi-dish switch.
Troubleshooting Tables Message Number Possible Reason What to Do You may have just plugged in the receiver, and it is acquiring the satellite signal. Or, the receiver may have temporarily lost the signal. Wait a few minutes to see if the message is removed. Make sure that all required cables are in place, and check that all cable connections are tight and dry (for outdoor cables). Make sure that the satellite dish has a clear line of sight to the satellite.
Chapter 4 Reference Message Number Possible Reason What to Do You may not have connected the receiver to an active telephone line. Or, the telephone line may be defective. Connect the receiver to an active telephone line. Make sure that the telephone line to which you connect the receiver is working properly. Note: To be able to order pay per view programs, you must keep the receiver connected to an active telephone line at all times.
Troubleshooting Tables What’s Happening What’s Wrong What You Can Do When you run Check Switch, you see "Twin" identified as the Device/LNB but you only have signal confirmed from one satellite. • The DishPro Twin LNBF is connected but the dish may not be pointed to receive signal from both 110 and 119 satellites. • If the check switch summary screen shows "119 W" on Dish Input 2, you need to point you dish 9 degrees to the east and repeak your dish. Rerun check switch.
Chapter 4 Reference HEARING A PROGRAM What Is Happening Possible Reason What to Do The receiver front panel Power light is on and there is a good picture on the TV set, but you do not hear any sound. You may have muted the sound, or set the volume so low that you cannot hear it. The audio connections may not be properly connected. Check the volume level on the TV or audio device. Turn off the mute or turn up the volume, as required.
Troubleshooting Tables USING THE MENUS What Is Happening You were using a menu, and it suddenly closed. Possible Reason The receiver has a time-out feature that closes any menu after several minutes of no activity. This will discard any changes you have made, but otherwise does no harm to the receiver. What to Do Start over again. USING THE PROGRAM GUIDE OR THE BROWSE BANNER What Is Happening Possible Reason What to Do In the Program Guide, some channels have a red background.
Chapter 4 Reference CHANGING CHANNELS What Is Happening You enter a desired channel number. The channel changes, but the new channel is not exactly the channel you entered. You are scanning up or down through the channels, and the receiver is skipping channels that you know you have bought. Possible Reason You may have made a mistake entering the channel number, or the channel number you entered may be invalid. If so, the channel displayed is the closest possible to the channel you entered.
Troubleshooting Tables BUYING A PAY PER VIEW PROGRAM What Is Happening Possible Reason What to Do Someone orders a pay per view program without your permission. You may have been away from the receiver, and someone else used it. Lock the purchase of pay per view programs. Remember that you are responsible for all pay per view purchases, whether or not you authorize such purchases. If you lock pay per view purchases, then anyone who wants to order a pay per view program must enter the password.
Chapter 4 Reference USING EVENT TIMERS What Is Happening You try to set up an event timer and the receiver displays a message noting that the program is locked. Possible Reason You must enter the password before you can create an event timer for a locked program. You try to set up an event You must order a pay per view event before you can create an event timer timer and the receiver displays a message noting for it. that the program is a pay per view event.
Device Codes DEVICE CODES These tables contain the manufacturer codes for programming the remote to control your TV, a VCR, DVD player, or audio amplifier. Every attempt has been made to include all codes. If your device brand is not listed or if the codes to not work, the remote may not control your device. In some cases codes may operate some but not all buttons shown in this guide.
Chapter 4 Reference TV Panasonic Philco TV Codes Codes 508, 509, 512, 566, 644, 651, 662, 663, 668, 672, 673, 676, 685, 689, 698, 700, 716, 234, 247 Soundesign Starlite 657 505, 506, 525, 536, 568, 573, 610, 651, 652, 653, 654, 655, 656, 659, 660, 664, 665, 666, 669, 671, 672, 674, 677, 723, 724, 729 Supra 523 Sylvania 506, 525, 536, 566, 568, 569, 573, 600, 610, 652, 654, 656, 659, 660, 664, 665, 666, 671, 672, 674, 677, 723, 724, 729, 733 Philips 525, 566, 651, 652, 655, 656, 671, 690, 723,
Device Codes VCR VCR CODES CODES DVD PLAYER CODES Luxor 518 Samsung 515, 517, 534, 579, 591, 675 Programming in AUX mode: In LXI 676 Sansui 544, 562, 600, 674, 682, 685 Magnasonic 685 Sanyo 549, 581, 582, 583, 608, 675 Magnavox 527, 533, 554, 556, 678, 679, 685 SBR 556 Schneider 589 most cases use these codes to program in VCR mode; however, if programming in AUX mode, press 1 before entering the VCR code.
Chapter 4 Reference DVD Players Codes Technics 733 Techwood 664 Toshiba 616, 646, 647, 672, 735, 736, 750, Yamaha 737, 738, 739 Zenith 648, 673 TUNER/AMPLIFIER CODES Programming in AUX mode: Press 2 before entering the tuner/ amplifier code.
Chapter 5 Reference TROUBLESHOOTING TABLES Use these tables if you have problems using the system before calling the Customer Service Center. Many problems arise from misunderstandings of how the system works, especially when you are just becoming familiar with it. These tables cover many problems, usually with a simple solution for each one. To solve a particular problem, do the following: 1. Review the section in this Guide that relates to the problem. 2.
Chapter 5 Reference ON-SCREEN MESSAGES This table describes some on-screen messages in the order of their message numbers. Find the message number in the upper right corner of the message displayed on your TV screen, and then find the matching number in this table. Message Number 001 002 003, 004 005 006 Possible Reason What to Do There may be a problem with the multi-dish switch. Check the coaxial cables and their connections to and from the multi-dish switch.
Troubleshooting Tables Message Number Possible Reason What to Do You may have just plugged in the receiver, and it is acquiring the satellite signal. Or, the receiver may have temporarily lost the signal. Wait a few minutes to see if the message is removed. Make sure that all required cables are in place, and check that all cable connections are tight and dry (for outdoor cables). Make sure that the satellite dish has a clear line of sight to the satellite.
Chapter 5 Reference Message Number Possible Reason What to Do You may not have connected the receiver to an active telephone line. Or, the telephone line may be defective. Connect the receiver to an active telephone line. Make sure that the telephone line to which you connect the receiver is working properly. Note: To be able to order pay per view programs, you must keep the receiver connected to an active telephone line at all times.
Troubleshooting Tables What’s Happening What’s Wrong What You Can Do When you run Check Switch, you see "Twin" identified as the Device/LNB but you only have signal confirmed from one satellite. • The DishPro Twin LNBF is connected but the dish may not be pointed to receive signal from both 110 and 119 satellites. • If the check switch summary screen shows "119 W" on Dish Input 2, you need to point you dish 9 degrees to the east and repeak your dish. Rerun check switch.
Chapter 5 Reference HEARING A PROGRAM What Is Happening Possible Reason What to Do The receiver front panel Power light is on and there is a good picture on the TV set, but you do not hear any sound. You may have muted the sound, or set the volume so low that you cannot hear it. The audio connections may not be properly connected. Check the volume level on the TV or audio device. Turn off the mute or turn up the volume, as required.
Troubleshooting Tables USING THE MENUS What Is Happening You were using a menu, and it suddenly closed. Possible Reason The receiver has a time-out feature that closes any menu after several minutes of no activity. This will discard any changes you have made, but otherwise does no harm to the receiver. What to Do Start over again. USING THE PROGRAM GUIDE OR THE BROWSE BANNER What Is Happening Possible Reason What to Do In the Program Guide, some channels have a red background.
Chapter 5 Reference CHANGING CHANNELS What Is Happening You enter a desired channel number. The channel changes, but the new channel is not exactly the channel you entered. You are scanning up or down through the channels, and the receiver is skipping channels that you know you have bought. Possible Reason You may have made a mistake entering the channel number, or the channel number you entered may be invalid. If so, the channel displayed is the closest possible to the channel you entered.
Troubleshooting Tables BUYING A PAY PER VIEW PROGRAM What Is Happening Possible Reason What to Do Someone orders a pay per view program without your permission. You may have been away from the receiver, and someone else used it. Lock the purchase of pay per view programs. Remember that you are responsible for all pay per view purchases, whether or not you authorize such purchases. If you lock pay per view purchases, then anyone who wants to order a pay per view program must enter the password.
Chapter 5 Reference USING EVENT TIMERS What Is Happening You try to set up an event timer and the receiver displays a message noting that the program is locked. Possible Reason You must enter the password before you can create an event timer for a locked program. You try to set up an event You must order a pay per view event timer and the receiver before you can create an event timer displays a message noting for it. that the program is a pay per view event.
Device Codes DEVICE CODES These tables contain the manufacturer codes for programming the remote to control your TV, a VCR, DVD player, cable box, or audio amplifier. Every attempt has been made to include all codes. If your device brand is not listed or if the codes to not work, the remote may not control your device. In some cases codes may operate some but not all buttons shown in this guide.
Chapter 5 Reference TELEVISION LXI CODES 563, 566, 590, 595, 667, 631, 635, 645, 646, 650, 654, 659, 668, 678, 683, 691, 701, 725 Magnasonic 573, 659, 660, 669, 672, 677 Magnavox 506, 520, 525, 536, 566, 567, 568, 573, 610, 652, 654, 656, 659, 660, 664, 665, 666, 669, 671, 673, 674, 677, 723, 724, 729 Majestic 675 Marantz 506, 566, 573, 652, 654, 660, 664, 665, 671, 678, 681 Megatron 627, 654 Memorex 590, 627, 653, 654, 659, 675, 678, 720 MGA 504, 505, 506, 542, 571, 573, 627, 652, 653, 654,
Device Codes TELEVISION Teknika CODES 504, 505, 512, 516, 523, 524, 525, 526, 534, 536, 541, 573, 644, 652, 653, 654, 655, 657, 658, 661, 662, 664, 665, 666, 670, 672, 675, 680, 681, 682, 685, 726, 727 Telefunken 679 Toshiba 516, 590, 617, 631, 635, 667, 678, 680, 683, 688, 750 Totevision 526, 658, 668 Ultra 672 Universal 543, 690 Vector, Research 506 Video Concepts 570, 661 Wards 536, 573, 607, 645, 650, 652, 653, 654, 656, 659, 664, 665, 666, 667, 668, 669, 674, 675, 677, 678, 682, 690, 7
Chapter 5 Reference VCR CODES VCR CODES Marantz 554, 556, 581, 585, 592, 594, 600, 602, 674, 677, 678, 683 Radio Shack/Realistic 581, 584, 588, 608, 675, 676, 678, 679 Toshiba 534, 535, 567, 584, 590, 680, 684, 688 Radix 676 Totevision 591, 675, 676, 687 Matsushita 678 RCA 675, 507, 533, 549, 554, 566, 581, 585, 588, 608, 675, 676, 678, 686, 687, 688 518, 525, 527, 528, 591, 595, 605, 607, 615, 631, 649, 675, 678, 680, 686 Unitech Memorex Vector Research 534, 592, 600, 674, 677, 683 5
Device Codes DVD Players Codes Mintek 710 Mitsubishi 629 TUNER/AMPLIFIER CODES Tuner/Amplifier Codes Toshiba 710 Carver 653 Yamaha 663, 730, 731, 732, 733, 745, 747 Citizen 709 Norcent 762 Onkyo 713 Oritron 723 Curtis Mathes 734 Panasonic 639, 662, 663, 714, 715, 716, 717, 734 Denon 647, 674 Philips 640, 641 Fisher 653, 741 Pioneer 665, 718, 719 GE 711 Proscan 720 Goldstar 677, 690 Qwestar 721, 723 Harmon/Kardon 640, 672, 751 RCA 627, 650, 666, 690, 742, 749 Hit
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Index A F Automatic Event Timer 35 Favorite Lists Changing the Name of a Favorite List 34 Creating or Modifying a Favorite List 33 Making a Favorite List Active 34 Using Favorite Lists 33 Front Panel, Receiver 5 B Back Panel, Receiver 5 Blacked-Out Program 41 Browse Banner Changing Channels Using the Browse Banner 46 Displaying Information on Other Programs 28 Using the Browse Banner 28 H Highlighting a Choice in a Menu List 24 Highlighting a Menu Option 24 How to Control Other Devices with the Remote 1
Index Locks, Blacked-Out Programs, and Event Timers 41 Power Off and Event Timers 41 Setting Up the Receiver and VCR to Use a VCR Event Timer 41 Troubleshooting Tables Buying a Pay Per View Program 63 Changing Channels 62 On-Screen Messages 56 Using Event Timers 64 Using Favorite Lists 62 Using Locks 61 Using the Menus 61 Using the Program Guide or the Browse Banner 61 Using the Telephone for Voice/Data/FAX 63 Troubleshooting Tools 52 Diagnostics 53 Point Dish and Check Switch 53 Resetting Your Receiver 52
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Write the following information in the spaces provided below. You may need to provide this information if you call the Service Center. To get the Conditional Access Numbers, display the Important System Information menu.
Appendix LIMITED WARRANTY This Limited Warranty is a legal document. Keep it in a safe place. Remember to retain your Bill of Sale for warranty service! Any items returned without a copy of the Proof of Purchase will be considered out of warranty. WHAT THE WARRANTY COVERS This warranty extends only to the original user of the equipment and is limited to the purchase price of each part.
Appendix LEGAL LIMITATIONS REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE REMEDY. ECHOSTAR SHALL NOT BE HELD LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESSED OR IMPLIED WARRANTY ON THIS SYSTEM, NOR FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF, OR INABILITY TO USE, THIS SYSTEM. UNDER NO CIRCUMSTANCES SHALL ECHOSTAR’S LIABILITY, IF ANY, EXCEED THE PURCHASE PRICE PAID FOR THIS SYSTEM.
Residential Customer Agreement POST RECEIPT EXCHANGE PROGRAM You may choose to ship the equipment to us at your cost. To provide faster service, upon receipt of your equipment you will be shipped a replacement. Your original equipment will not be available for return. The equipment you return will be checked to verify whether it is covered under this warranty.
Appendix 1. THE DISH NETWORK SERVICE A. Services Defined. DISH Network offers a wide variety of video, audio and interactive programming and other services and we are constantly striving to add new services to our lineup. For purposes of this Agreement, the term “Services” shall mean any programming or other services that are currently available from DISH Network (whether subscription based or pay-per-view based) or that we may provide to consumers either now or in the future. B. Programming Changes.
Residential Customer Agreement you agree to pay us the difference between the amounts actually received by us and the full retail price for the Services authorized for each DISH Network receiver on your account, whether owned by you or not. The payment of that amount and/or the disconnection of Services shall be in addition to any other rights or remedies we may have under contract (including without limitation this Agreement), at law, in equity, or otherwise. G. Changes in Services Offered.
Appendix C. If you paid for an annual or other multi-month subscription to any Services and your account is past due for any amount owed to us, at our option we may suspend any or all Services until we receive your payment, and/or convert your annual or other multi-month subscription to a monthly subscription.
Residential Customer Agreement C.
Appendix E. Your DISH Network receiver contains components and software that are proprietary to DISH Network. You agree that you will not try to reverse-engineer, decompile or disassemble any software or hardware contained within your receiver or our Smart Card. Such actions are strictly prohibited and may result in the termination of this Agreement, disconnection of your Services and/or legal action. F.
Residential Customer Agreement 6. TRANSFER OF ACCOUNT, SERVICES OR EQUIPMENT DISH Network may sell, assign or transfer your account to a third party without notice to you. You may not assign or transfer your Services without our written consent which will not be unreasonably withheld. We may, however, refuse to allow you to assign or transfer your Services if you lease your Equipment or if your account has an outstanding balance. 7. LIMITATION OF OUR LIABILITY A.
Appendix B. Notice. If we send you notice, it will be considered given when deposited in the U.S. Mail, addressed to you at your billing address or hand-delivered to you. Our notice to you will also be effective if provided on your billing statement or by telephone. If you give notice to us, it will be deemed given when received by us at the address listed in this Agreement. C. Credit Checks.
FCC Compliance A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant RJ-11 telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant, such as RJ-11. See installation instructions for details. The REN is used to determine the number of devices that may be connected to a telephone line.
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