TOC 381.
TOC 381.
81.book Page 1 Thursday, June 29, 2006 11:00 AM Introduction Introduction to DISH Network Services So you have a new receiver and you want to know how it works, right? Take a look through this guide and you’ll quickly learn how to use all of the features. This chapter familiarizes you with your DISH Network satellite TV receiver.
381.book Page 2 Thursday, June 29, 2006 11:00 AM Chapter 1 Welcome WELCOME Congratulations on choosing DISH Network. You are about to experience the excitement and convenience of our Direct Broadcast Satellite (DBS) service, which delivers the very best picture and sound quality. DISH Network consistently provides the latest products and satellite-delivered services — with high performance, ease of operation, and a wide variety of entertainment options.
381.book Page 3 Thursday, June 29, 2006 11:00 AM Introduction About Your DISH Network Account Guide Conventions • The names of remote control buttons are all uppercase. Example: Press SAT. • Select means to move the highlight to an on-screen option or choice in a list and press SELECT on the remote control. Example: Select the Locks option. • The instructions in this guide are shown in one of two ways: – Instructions in the form of pictures are handy if you’d like to learn something quickly.
381.book Page 4 Thursday, June 29, 2006 11:00 AM Chapter 1 Watching TV Now Where to Find Information on Your Account If you want to know about charges to your DISH Network account or if you would like to make changes to your programming packages, be sure to have your account information handy and choose one of the following: • Go to the website at dishnetwork.com • Press MENU on your remote control to open the Main Menu and then select Customer Service. • Call DISH Network at 1-800-333-DISH (3474).
381.book Page 5 Thursday, June 29, 2006 11:00 AM Introduction Additional Services ADDITIONAL SERVICES Pay-Per-View Catch all the action on Pay-Per-View. Take a break from regular TV and order the latest movies, sports, and special events. For details on ordering Pay-Per-View events, see page 23. Be sure to connect an active phone line to your receiver before you order a Pay-Per-View event.
381.book Page 6 Thursday, June 29, 2006 11:00 AM Chapter 1 Why Connect to a Phone Line Solar Interference Twice a year, the sun moves to a position behind the DISH Network satellite as it orbits the Earth. This event occurs during a few days at the beginning of the spring and the beginning of the autumn and lasts only a few minutes. During these brief periods, you will not be able to see programs on DISH Network. When the sun has moved from behind the satellite, the programs will reappear.
381.book Page 59 Thursday, June 29, 2006 11:00 AM Receiver Customization Personalizing Your Satellite Receiver Take a look through this chapter and you’ll find out how to change settings on the receiver to make it just the way you like it. As an added bonus, if you find out that you don’t like how it turned out, you can reset the receiver to the way it was when you got it.
381.book Page 60 Thursday, June 29, 2006 11:00 AM Chapter 10 Using Caller ID USING CALLER ID Caller ID displays on your TV the names of people and/or telephone numbers as they call you if you subscribe to Caller ID from your local phone company. To use this feature, make sure you have a phone line connected to the receiver and that the Caller ID feature is enabled. Caller ID Screens When you receive a call, you will see a Caller ID popup screen. You can select OK to eliminate the message.
381.book Page 61 Thursday, June 29, 2006 11:00 AM Receiver Customization Changing Languages CHANGING LANGUAGES You may be able to change the language of some programs. An alternate language may not be available for all programs. Some programs, such as movies, indicate at the beginning whether an alternate language or descriptive video is available. An alternate language applies only to the audio part of a program and does not change the language used in the menus displayed by the receiver.
381.book Page 62 Thursday, June 29, 2006 11:00 AM Chapter 10 Using Dolby® Surround Sound The following is a list of closed captioning options: • Caption Font/Size - Select the font and size that makes the captioning comfortable to read. • Caption Colors - Sets the background, letter, and edge colors. Choose the color combinations that makes the captioning easy to see. • Caption Edge Style - Sets the edge style of the closed captioning text.
381.book Page 63 Thursday, June 29, 2006 11:00 AM Receiver Customization Using Dolby® Surround Sound 1 Connect an external Dolby Digital decoder to the receiver's back panel Digital Audio Output using an optical cable (available at consumer electronics stores). 2 Press MENU, select System Setup (6), and then Dolby Digital (8) to open the Dolby Digital screen.
381.book Page 64 Thursday, June 29, 2006 11:00 AM Chapter 10 Changing the Program Guide Order CHANGING THE PROGRAM GUIDE ORDER You can set up the Program Guide to list channels in descending order, with the highest channel number at the top, or in ascending order, with the highest channel number at the bottom. Note: If you do not set a channel order, the Program Guide lists the channels in descending order.
381.book Page 65 Thursday, June 29, 2006 11:00 AM Receiver Customization Resetting to Factory Defaults RESETTING TO FACTORY DEFAULTS You can reset the receiver to discard any changes you have made to the receiver, except for remote control address settings and locks. Resetting the receiver to factory default settings also discards all Favorite Lists except the All Chan and All Sub lists. If you have set any locks on the receiver, and the receiver is locked, these locks will be kept.
381.book Page 66 Thursday, June 29, 2006 11:00 AM Chapter 10 Tips TIPS • To take full advantage of Dolby Digital 5.1 surround sound, you need an optical cable and a stereo that supports this feature. • Be sure to have the receiver connected to an active phone line and have Caller ID service from your phone company to use the Caller ID feature on this receiver. QUESTIONS 66 • Why is my audio in another language? You may have selected an alternate language.
381.book Page 67 Thursday, June 29, 2006 11:00 AM Connections and Setup How to Connect Your Satellite Receiver Do you have a handful of cables and a head full of questions? This chapter is the perfect place to find out how to connect the receiver to all kinds of equipment. You’ll find this chapter particularly helpful if you decide to move your receiver or if you get a new TV, VCR, or DVD player.
381.book Page 68 Thursday, June 29, 2006 11:00 AM Chapter 11 Connecting to a TV CONNECTING TO A TV This section describes how to connect receiver output ports to a TV. Select one of the following methods.
381.book Page 69 Thursday, June 29, 2006 11:00 AM Connections and Setup Connecting to a TV 1 Connect an DISH DVI cable between the DISH DVI connection on the receiver and HDTV set or monitor. 2 Turn on your receiver and TV using the front panel buttons. 3 Confirm that you are getting a picture from the receiver. Consult your HDTV user’s guide if you need to change your HDTV to display from the Digital Audio/Video input. 4 If you do not see a picture, see No Picture on the HDTV on page 70.
381.book Page 70 Thursday, June 29, 2006 11:00 AM Chapter 11 Connecting to a TV No Picture on the HDTV This section will help you make a picture on the HDTV in the event that you could not do so in the previous sections. 1 Connect RCA-type cable connections between the receiver and the HDTV. 2 Make sure the receiver and HDTV are on. 3 Make sure the HDTV is set to display satellite TV. Look on the back of your HDTV and consult your HDTV user’s guide.
381.book Page 71 Thursday, June 29, 2006 11:00 AM Connections and Setup Connecting to a TV HD Display You can change the format of the HD display output (called the aspect ratio). To choose between the 16 x 9 widescreen format and the two 4 x 3 screen formats, as well as the output resolution: 1 Press MENU 6-1-9 and select the configuration you want. 2 Select Save. The available display modes for the HD and the SD outputs on their displays may be selected independently.
381.book Page 72 Thursday, June 29, 2006 11:00 AM Chapter 11 Connecting to Your Dish Antenna CONNECTING TO YOUR DISH ANTENNA Use the instructions here if you are connecting a receiver into an existing satellite TV system. 1 Before you can begin connecting your receiver to your dish antenna, you must first complete the preceding sections on connecting your TVs to the receiver.
381.book Page 73 Thursday, June 29, 2006 11:00 AM Connections and Setup Connecting the Phone Line CONNECTING THE PHONE LINE You must keep the receiver connected to an active telephone line to order Pay-Per-View programs, use all of the DishHOME Interactive features, or other services from DISH Network with your remote control. Note: You may be able to use a wireless modem jack. However, this may not support all the features of this receiver, such as Caller ID. See dishnetwork.
381.book Page 74 Thursday, June 29, 2006 11:00 AM Chapter 11 Connecting a VCR 1 Pressing MENU, then select System Setup (6), Installation (1), and then Phone System (4). 2 Select the Touch Tone or the Rotary Phone option in the Phone Type list. 3 Select either the No Prefix or the Prefix Code option in the Outside Line Prefix list. Note: Usually, you need a telephone number prefix only for business installations. For most residential installations, all you need to do is set the telephone system type.
381.book Page 75 Thursday, June 29, 2006 11:00 AM Connections and Setup Connecting Over-the-Air Antenna/Cable TV Setting Up the Receiver to Control Your VCR Use this section to set up the receiver to control your VCR so that you can use VCR timers. The receiver’s front panel IR BLASTER sends a signal to control the VCR. This signal can bounce off walls and other objects on its way from the receiver. However, shelves or smoked glass between the receiver and VCR can block the signal.
381.book Page 76 Thursday, June 29, 2006 11:00 AM Chapter 11 Connecting Over-the-Air Antenna/Cable TV Note: Move all nearby over-the-air antennas away from the UHF remote antenna. Do not place an over-the-air antenna on top of your receiver. The audio/video quality on local over-the-air channels depends on the distance and terrain between the broadcast station and your home, and on the placement and quality of the over-the-air TV antenna you use.
381.book Page 77 Thursday, June 29, 2006 11:00 AM Connections and Setup Connecting Over-the-Air Antenna/Cable TV Display Options for Local Channels You can set up your local channels in the Program Guide for viewing either with your local channel numbers or the DISH Network four-digit numbers. Digital over-the-air channels are always displayed in the 2-99 channel range (if you have an over-the-air antenna connected to your receiver).
381.book Page 78 Thursday, June 29, 2006 11:00 AM Chapter 11 Connecting Over-the-Air Antenna/Cable TV The effects of poor digital reception are different from the effects of poor analog reception: • Poor analog reception usually causes the TV picture to be “snowy” or to include “ghosts,” that is, multiple images caused by receiving reflected signals along with the direct signal from a station.
381.book Page 79 Thursday, June 29, 2006 11:00 AM Connections and Setup QAM Installations QAM INSTALLATIONS If you live in an apartment, condominium or other clustered housing, your television signal is transmitted to you through master multiplexing distribution equipment located in a central area in your dwelling complex. This distribution equipment is owned and maintained by the dwelling complex owners or managers. Note: Do not change the setting on this screen unless otherwise directed.
381.book Page 80 Thursday, June 29, 2006 11:00 AM Chapter 11 Using Troubleshooting Tools Diagnostics The Customer Service Representative may ask you to open the Diagnostics screen. Remember to have an active phone line connected to your receiver. 1 Press MENU, select System Setup (6), and then select Diagnostics. The Diagnostics screen shows you various tests the Customer Service Representative may ask you to perform on your receiver: • Connection - Tests for a valid receiver phone connection.
381.book Page 7 Thursday, June 29, 2006 11:00 AM Receiver and Remote Control About Your Satellite Receiver This chapter helps you get to know your remote control, which in turn lets you use all of the functions of your receiver. After you read the information here, be sure to practice what you learn so that you can quickly understand what’s presented in later chapters.
381.book Page 8 Thursday, June 29, 2006 11:00 AM Chapter 2 Remote Control REMOTE CONTROL The remote control gives you easy access to all the features of your satellite receiver. You can program the remote to control the satellite receiver and up to three other devices (see page 49). These devices can be a TV, a VCR or DVD player, and a third device. This section describes how to use the various features of the remote control delivered with your satellite TV system.
381.
381.book Page 10 Thursday, June 29, 2006 11:00 AM Chapter 2 Remote Control Note: See page 49 for instructions to program the remote to control your TV.
381.book Page 11 Thursday, June 29, 2006 11:00 AM Receiver and Remote Control Remote Control Note: See page 49 for instructions to program the remote to control your VCR or DVD Player.
381.
381.book Page 13 Thursday, June 29, 2006 11:00 AM Receiver and Remote Control Using the Menus USING THE MENUS The menus make using the receiver and selecting programs quick and easy. Use the menus to control the receiver and to use its features, such as setting locks, choosing a program, or creating a favorites list. Open and Close Menus You can open the menus in either of two ways: • Press MENU to open the Main Menu, then open any of the other menus from the Main Menu.
1.book Page 14 Thursday, June 29, 2006 11:00 AM Chapter 2 Using the Menus List of Choices in the Menus When you make a choice in a list, the receiver does not apply the change until you select Done. If you do not want to save any changes, select Cancel to discard all the changes made in the menu. There are two types of lists: • A single choice list allows you to select only one choice at a time. If you select another choice, your previous choice is deselected.
381.book Page 15 Thursday, June 29, 2006 11:00 AM Receiver and Remote Control Using Text Fields USING TEXT FIELDS When you use features on the receiver, you might be required to enter information, such as the name of a movie when using Search, into areas known as text fields. Your receiver has two basic ways to enter the information: • Virtual Keyboard • Remote Control NUMBER PAD Using the Virtual Keyboard Use the virtual keyboard letters to type the information.
381.book Page 16 Thursday, June 29, 2006 11:00 AM Chapter 2 Tips TIPS • If you do not do anything in a menu for several minutes, the menu automatically closes. This will discard any changes you made, and display the program you were watching. • Keep from accidentally changing the channel or input on your TV by programming the remote in Limited Mode (see page 49). QUESTIONS Why doesn’t my remote control work? 16 • Make sure the remote control is in the right mode (see pages 8 and 49).
381.book Page 17 Thursday, June 29, 2006 11:00 AM Finding Programs to Watch Watching TV The receiver is on channel 414, but you want to change the channel to 210. How do you change the channel? You know your team is playing, but you’re not sure of the channel. How do you find the game? You’re in the mood for a movie, but you don’t know which one. Is there a way to look for movies? This chapter shows you the various ways for you to find something to watch.
381.book Page 18 Thursday, June 29, 2006 11:00 AM Chapter 3 Changing Channels CHANGING CHANNELS Using the Up and Down Arrows While watching TV, if you want to change the channels one at a time to see what’s on, press the UP and DOWN ARROWS on your remote control. You can also change the channels the same way using the UP and DOWN ARROWS on the receiver front panel.
381.book Page 19 Thursday, June 29, 2006 11:00 AM Finding Programs to Watch Using the Browse Banner • The Program Guide shows which Favorites List is active. If All Chan is active, the Program Guide shows all the channels. The All Sub list shows only the channels in your subscription. If you activate another list, the Program Guide shows only the channels on that list. See page 27 for information on Favorites Lists. • The Program Guide shows programs on now and coming on within the next two days.
381.book Page 20 Thursday, June 29, 2006 11:00 AM Chapter 3 Using Search to Find a Program If you select a current program, the receiver will tune to that channel. If you choose a future program, the Create Timer screen will display. See Chapter 8 - Timers on page 39 for more information. USING SEARCH TO FIND A PROGRAM You can find programs to watch by using the Search feature of the receiver.
381.book Page 21 Thursday, June 29, 2006 11:00 AM Finding Programs to Watch Finding a Program by its Theme FINDING A PROGRAM BY ITS THEME You can list and choose programs by the theme of their contents, for example, just movies or just sports. You can then quickly list programs based on that theme, and choose the program you want. This feature also categorizes programs on over-the-air channels (if an over-the-air antenna is connected to the receiver as described on page 75).
381.book Page 22 Thursday, June 29, 2006 11:00 AM Chapter 3 Tips TIPS • Press INFO to get more information about the program you highlighted. • Press VIEW TV to cancel almost any screen and return to viewing TV. • Skip forward 24 hours (and then back again) at a time in the Program Guide by pressing the SKIP FWD (SKIP BACK) button on the remote control. QUESTIONS 22 • How can I customize the Program Guide to show only my favorite channels? You can set up a Favorites List as described on page 28.
381.
381.book Page 24 Thursday, June 29, 2006 11:00 AM Chapter 4 Buying a Pay-Per-View Program To buy Pay-Per-View programs, you must connect the receiver to an active phone line. After you buy a Pay-Per-View program, you can watch it on all of the receivers on your DISH Network account. Using the remote control, you can order the exact same program for each receiver but you pay for the program only once. However, replays of programs are separate events.
381.book Page 25 Thursday, June 29, 2006 11:00 AM Pay-Per-View Tips TIPS • You can set up a VCR to record Pay-Per-View programs. See page 75 for more details. • You can prevent others from purchasing Pay-Per-View programs by using locks (see page 34). • Tune to Channel 103 for a list of what’s playing on Pay-Per-View. QUESTIONS • How can I order an event for all my receivers? – Order on each receiver, one at a time with the remote control.
381.
381.book Page 27 Thursday, June 29, 2006 11:00 AM Favorites Lists Setting Up Your Favorites Lists One of the benefits of DISH Network is that you have access to many channels. However, the number of channels can make it difficult to find something to watch. When you read this chapter, you’ll learn how to set up and use Favorites Lists. The information in this chapter shows you how to fit your favorite channels into neat, organized lists.
381.book Page 28 Thursday, June 29, 2006 11:00 AM Chapter 5 What are Favorites Lists? WHAT ARE FAVORITES LISTS? Favorites Lists are lists of your favorite channels. You can create and change the lists yourself, adding and removing channels as you wish. Your favorite channels can be grouped in up to four lists. • When using a Favorites List, the Program Guide and Browse Banner display only the channels in that Favorites List.
381.book Page 29 Thursday, June 29, 2006 11:00 AM Favorites Lists Naming Favorites Lists NAMING FAVORITES LISTS You can name your Favorites Lists whatever you want, up to eight characters long. USING FAVORITES LISTS Press GUIDE to open the Program Guide. Press GUIDE again to select the next Favorites List. Press GUIDE repeatedly to scan through all the available lists. TIPS • Two lists cannot have the same name.
381.
381.book Page 31 Thursday, June 29, 2006 11:00 AM Locks Securing Your Receiver and Account An important concern to parents is the ability to protect their children. With high tech television comes greater potential for unwanted programming beamed into your home. Use the safeguards described in this chapter to set up and use locks.
381.book Page 32 Thursday, June 29, 2006 11:00 AM Chapter 6 What are Locks? WHAT ARE LOCKS? Locks allow you to password-protect programming based on ratings, or on a channel-by-channel basis. When you have locked the receiver: • If you try to access a locked item or open the Locks menu, the receiver displays a message prompting you to enter the password. • The receiver allows you three attempts to enter the correct password.
381.book Page 33 Thursday, June 29, 2006 11:00 AM Locks Locking and Unlocking Your Receiver LOCKING AND UNLOCKING YOUR RECEIVER You must lock the receiver for any receiver locks you set to take effect. To lock the receiver, you must first create a password (see Creating or Changing a Password in the previous section). Be sure to refer to this section whenever you set any lock on your receiver.
381.book Page 34 Thursday, June 29, 2006 11:00 AM Chapter 6 Creating or Changing Channel Locks CREATING OR CHANGING CHANNEL LOCKS The locks use the ratings that the original program providers assigned to the programs. The actual content of the programs may differ from their assigned ratings. No rating system can guarantee that all objectionable material is screened out. Like all other locks, these locks are only in effect when the receiver is locked.
381.book Page 35 Thursday, June 29, 2006 11:00 AM Locks Hiding Adult Content HIDING ADULT CONTENT When you hide adult channels, you prevent the Program Guide, Themes lists, and the Browse Banner from displaying adult channels. It also prevents anyone from choosing these channels by using the UP or DOWN ARROWS or the remote control NUMBER PAD.
381.book Page 36 Thursday, June 29, 2006 11:00 AM Chapter 6 Tips TIPS • If the receiver displays a message prompting you to enter a password, the receiver is locked. • When you lock a rating, you also lock all other more restrictive ratings. For example, if you lock PG 13 rated programs, then all programs with the R, NC-17, and NR/AO ratings are also locked. QUESTIONS 36 • Why didn’t a lock I set take effect? You have to lock the receiver for any lock you set to take effect.
381.book Page 37 Thursday, June 29, 2006 11:00 AM Interactive TV Interacting with Your TV Play games, shop, and get help from Customer Service! Use the information in this chapter learn about interactive services available on your satellite receiver.
381.book Page 38 Thursday, June 29, 2006 11:00 AM Chapter 7 DishHOME DISHHOME Press DISH on the remote control to go to DishHOME features available with your service. Watch video from popular news, entertainment, and sports networks all on one screen. You can also select an icon from the bottom of the screen for customer support, news, shopping sports, games, and entertainment. CUSTOMER SUPPORT An important feature of your satellite TV receiver is Customer Support.
381.book Page 39 Thursday, June 29, 2006 11:00 AM Timers Setting Up and Using Timers Have you found yourself having to make a choice between watching your favorite shows and living your life away from television? This chapter shows you how to set up to record future programs on a VCR so that you’ll never miss your favorite shows.
381.book Page 40 Thursday, June 29, 2006 11:00 AM Chapter 8 Timers TIMERS A timer is your instruction telling the satellite receiver the programs you want to view in the future. For most VCR timers, you select a specific program on a specific channel, and tell the satellite receiver how often you want to record that program. Be sure to set up the receiver to control your VCR (see page 75).
381.book Page 41 Thursday, June 29, 2006 11:00 AM Timers Timers When a Timer Starts a Recording For two minutes before a timer starts a recording, the receiver may display a digital countdown on the TV screen. This symbol disappears when the program begins. While the symbol is displayed, you may do one of the following: • Press CANCEL to clear the symbol from the TV screen. This does not stop the timer from starting. • Press INFO or SELECT to see more information on the timer.
381.book Page 42 Thursday, June 29, 2006 11:00 AM Chapter 8 Using the Timers List USING THE TIMERS LIST SETTING UP A QUICK RECORD This is the quickest, simplest way to record your favorite shows. All you have to do is find what you want, press RECORD, and follow the on-screen instructions. Just make sure your VCR is on and has a tape inserted. SETTING UP AN AUTOMATIC TIMER You can create an automatic timer for a future event.
381.book Page 43 Thursday, June 29, 2006 11:00 AM Timers Setting Up a Manual Timer SETTING UP A MANUAL TIMER A manual timer lets you set custom start and stop times for a timer. Select the Timer Frequency. See page 40 for more details on Timer Frequency and Type. DELETING A TIMER When you no longer need a timer, you can delete it.
381.book Page 44 Thursday, June 29, 2006 11:00 AM Chapter 8 Overlapping Timers OVERLAPPING TIMERS If you try to create event timers for overlapping programs, the receiver displays a screen with the dates and times of both programs. You must delete or edit one of the timers. TIPS 44 • It's very important to leave the receiver enabled to receive updates. By doing this, the receiver can have the latest software and Program Guide information.
381.book Page 45 Thursday, June 29, 2006 11:00 AM Remote Control Setup Personalizing Your Remote Control Great! Another remote control is the last thing you need, right? Well, this remote could be the last remote you’ll ever need. Use the information in this chapter to learn more about using your remote to control much more than just your receiver.
381.book Page 46 Thursday, June 29, 2006 11:00 AM Chapter 9 Improving Receiver Control IMPROVING RECEIVER CONTROL These instructions help you improve your remote control settings to best operate your satellite receiver. Changing the Address Because UHF signals travel long distances and go through walls, a neighbor’s remote may control your receiver by mistake. To keep this from happening, you can change the remote address. 1 Press SYSTEM INFO on the receiver's front panel.
381.book Page 47 Thursday, June 29, 2006 11:00 AM Remote Control Setup Improving Receiver Control Checking the Remote Control Address You can see what address is programmed on the remote control by completing the following instructions. 1 Press and hold the SAT mode button for three seconds, until all of the mode buttons light up, and then let go of the SAT button. 2 Press POUND (#) twice.
381.book Page 48 Thursday, June 29, 2006 11:00 AM Chapter 9 Improving Receiver Control Adjusting the Remote Antenna Be sure to set the remote control antenna (back of the receiver) straight up so you can use the remote control from as far away as possible. Don't let the antenna touch anything. If your UHF Pro Remote Control isn't working very well from far away, you may be experiencing interference from objects near your receiver.
381.book Page 49 Thursday, June 29, 2006 11:00 AM Remote Control Setup Controlling Other Components 2 Attach a 10 dB attenuator to the UHF Remote Antenna input. 3 Attach the UHF antenna to the attenuator. CONTROLLING OTHER COMPONENTS To use the remote to control other devices (such as a TV, VCR, DVD player, tuner, amplifier, or DISH Network satellite receiver), you must first program it to control these other devices.
381.book Page 50 Thursday, June 29, 2006 11:00 AM Chapter 9 Controlling Other Components Combination Devices If you are programming the remote to control a combination device, such as a TV/VCR or a TV/ DVD, program the remote control in one mode, and then repeat the procedure in the other mode.
381.book Page 51 Thursday, June 29, 2006 11:00 AM Remote Control Setup Controlling Other Components Instructions Additional Information 7 Press POUND (#). If you entered the code correctly, the mode button flashes three times. 8 Press POWER to turn off the device. If If the code works, the device should turn off. 9 Turn the device back on and try some Sometimes POWER works when other buttons don’t. the device does not turn off, go to step 10. other buttons to make sure they work.
381.book Page 52 Thursday, June 29, 2006 11:00 AM Chapter 9 Controlling Other Components Instructions Additional Information 3 For AUX mode only. Press 0 for a This step is for programming which kind of device that should be programmed in AUX mode. If you’re not programming in AUX mode, skip to step 4. 4 If you want to program Limited Mode, See Limited Mode for more information. 5 Press POWER. This puts your remote in the scan mode.
381.book Page 53 Thursday, June 29, 2006 11:00 AM Remote Control Setup Controlling Other Components Reading Out the Device Codes You can find out what device code you’ve set for each remote control mode (TV, VCR, and AUX). Instructions Additional Information 1 Press and hold the appropriate mode For example, hold TV for a TV until all of the other mode buttons light. When you let go, TV will flash. 2 Press POUND (#) twice.
381.book Page 54 Thursday, June 29, 2006 11:00 AM Chapter 9 Controlling Other Components Switching Between TV and Device Volume Control When you set up the remote to control a TV, the mute and volume buttons control the TV volume. However, if you want to use the AUX mode to control a tuner or amplifier and the device has a volume setting, you can set up the remote to control the device’s volume instead of the TV volume.
381.book Page 55 Thursday, June 29, 2006 11:00 AM Remote Control Setup Recover Button Controlling the TV’s Volume 1 Press TV for four seconds, and then let go of it. TV will blink. 2 Press POUND (#). 3 Press the plus (+) side of VOLUME. 4 Press ZERO (0). 5 Press POUND (#). TV flashes three times. Now make sure the remote controls the TV’s volume: 6 Press SAT. 7 Press the plus (+) and minus (-) sides of VOLUME. The TV’s volume changes and TV lights instead of AUX.
381.book Page 56 Thursday, June 29, 2006 11:00 AM Chapter 9 Teaching Another Remote Control 1 Make sure the TV is on. 2 Press and hold RECOVER until all four mode buttons light, and then let go of the button. The SAT mode button flashes twice and then all four mode buttons flash three times. 3 Press RECOVER. Wait for the TV or VCR mode button to flash once and then all four mode buttons to flash once. 4 If you see the System Info screen, press the Select button to close the screen.
381.book Page 57 Thursday, June 29, 2006 11:00 AM Remote Control Setup Teaching Another Remote Control 1 Press the MENU button, select System Setup (6), and then select Diagnostics (3). The receiver displays the blank System Diagnostic Tests screen. 2 Select the Teach Remote option. The receiver displays a pop up screen warning that you must press any button on the front panel to quit the teaching mode. 3 If you want to continue, select the Yes option.
381.book Page 58 Thursday, June 29, 2006 11:00 AM Chapter 9 Sending Discrete Power On and Off SENDING DISCRETE POWER ON AND OFF Installers use Remote control discrete power ON and power OFF IR commands when programming macro commands into universal remotes. Using an ON-only or OFF-only command is more effective than a toggle ON/OFF command when trying to make sure the satellite receiver is reliably in one state or the other.
381.book Page 107 Thursday, June 29, 2006 11:00 AM A Account Information 4 Adjust Picture Position 71 Adjusting the Remote Antenna 48 Adult Content, Hiding 35 All Chan 28 All Sub 28 Alternate Audio 61 Antenna Adjusting the Remote Antenna 48 Dish 72 Over-the-Air 75 Aspect Ratio 71 Audio and Video Inputs 18 Auto/Ext.
381.
Inside Back.fm Page 1 Thursday, June 29, 2006 1:54 PM Receiver Information Write the following information in the spaces provided below. You may need to provide this information if you call the Service Center. To get the Conditional Access Numbers, display the Important System Information menu (see Ordering Your Program Packages).
381.
381.book Page 82 Thursday, June 29, 2006 11:00 AM Reference Troubleshooting Tables TROUBLESHOOTING TABLES Use these tables if you have problems using the system. Look in this section for a description of the problem before calling the Customer Service Center. Many problems arise from basic misunderstandings of how the system works, especially when you are just becoming familiar with it. These tables cover many problems, usually with a simple solution for each one.
381.book Page 83 Thursday, June 29, 2006 11:00 AM Reference Troubleshooting Tables Message Numbers Number Possible Reason What to Do • There may be a problem with the multi-dish switch. • Check the coaxial cables and their connections to and from the multi-dish switch. Make sure that all required cables are in place, and check that all cable connections are tight and dry (for outdoor cables). Run Check Switch as described on page 80.
381.book Page 84 Thursday, June 29, 2006 11:00 AM Reference Troubleshooting Tables Message Numbers Number Possible Reason • 015 You may have just plugged in the receiver, and it is acquiring the satellite signal. Or, the receiver may have temporarily lost the signal. What to Do • • • 018 The receiver may not be connected to an active telephone line. • • • 022 • The receiver may not yet have been electronically linked with the system, via the satellite signal.
381.book Page 85 Thursday, June 29, 2006 11:00 AM Reference Troubleshooting Tables Message Numbers Number Possible Reason • The receiver gives you three chances to enter the correct password. If you fail to do so, the receiver “times out” and will not allow you to try again for several minutes. • Wait a few minutes and then try again to enter the password.
381.book Page 86 Thursday, June 29, 2006 11:00 AM Reference Troubleshooting Tables Remote Control What Is Happening Possible Reason What to Do You cannot find the remote control. • N/A • Use the receiver front panel Control Buttons to control the receiver until you find the remote. If the remote control is permanently lost or too damaged to use, call the Customer Service Center to order a replacement. When you press a button on the remote control, the receiver does not do what you expect.
381.book Page 87 Thursday, June 29, 2006 11:00 AM Reference Troubleshooting Tables Program Guide or the Browse Banner What Is Happening Possible Reason In the Program Guide, some channels have a red background. • What to Do Red means that you have not subscribed to that channel. You must subscribe to a channel before you can tune the receiver to it. • If you want to buy a channel, call the Customer Service Center at 1-800-333DISH (3474). • Use Customer Service on DishHOME.
381.
381.book Page 89 Thursday, June 29, 2006 11:00 AM Reference Troubleshooting Tables Watching A Program What Is Happening Possible Reason • What to Do There may be interference from other nearby electrical devices (such as radio towers, cellular telephones, computers, microwave ovens, radios, stereos, or TVs). • Check other nearby electrical devices as possible sources of interference. • Check that all required coaxial cables are in place. • Check for moisture or water leaking into all connections.
381.book Page 90 Thursday, June 29, 2006 11:00 AM Reference Troubleshooting Tables Timers What Is Happening Possible Reason What to Do You try to set up an event timer and the receiver displays a message noting that the program is locked. • You must enter the password before you can create an event timer for a locked program. • To be able to set up an event timer for the program, first enter the password.
381.book Page 91 Thursday, June 29, 2006 11:00 AM Reference Troubleshooting Tables Hearing A Program What Is Happening Possible Reason The receiver front panel Power light is on and there is a good picture on the TV set, but you do not hear any sound. You hear a foreign language with a program. What to Do • You may have muted the sound, or set the volume so low that you cannot hear it. • Check the volume level on the TV or audio device. Turn off the mute or turn up the volume, as required.
381.book Page 92 Thursday, June 29, 2006 11:00 AM Reference Troubleshooting Tables Telephone for Voice/Data/FAX What Is Happening Your computer or FAX machine was receiving a FAX or modem transmission, but an error occurred. Possible Reason • The receiver may have tried to call the Customer Service Center to send Pay-Per-View purchase information during the FAX or modem call. When the receiver found that the telephone was busy, it automatically disconnected.
381.book Page 93 Thursday, June 29, 2006 11:00 AM Reference Remote Control Device Codes REMOTE CONTROL DEVICE CODES These tables contain the manufacturer codes for programming the remote to control your TV, VCR, DVD player, or audio amplifier. Every attempt has been made to include all codes. If your device brand is not listed or if the codes do not work, the remote may not control your device. In some cases, codes may operate some but not all buttons shown in this guide.
381.
381.
381.
381.
381.book Page 98 Thursday, June 29, 2006 11:00 AM Appendix LIMITED WARRANTY This Limited Warranty is a legal document. Keep it in a safe place. Remember to retain your Bill of Sale for warranty service! Any items returned without a copy of the Proof of Purchase will be considered out of warranty. What the Warranty Covers This warranty extends only to the original user of the equipment and is limited to the purchase price of each part.
381.book Page 99 Thursday, June 29, 2006 11:00 AM Appendix Residential Customer Agreement 5 6 Returned equipment must be packaged properly, using either the original shipping materials or the packaging in which the replacement equipment is shipped. Include a copy of the Bill of Sale. Any items returned without a copy of the Proof of Purchase will be considered out of warranty. Follow the instructions given to you by the Customer Service Representative.
381.book Page 100 Thursday, June 29, 2006 11:00 AM Appendix Residential Customer Agreement THIS RESIDENTIAL CUSTOMER AGREEMENT DESCRIBES THE TERMS AND CONDITIONS UNDER WHICH DISH NETWORK WILL PROVIDE ITS SERVICES TO YOU. THIS AGREEMENT IS EFFECTIVE UNTIL CHANGED OR REPLACED.
381.book Page 101 Thursday, June 29, 2006 11:00 AM Appendix Residential Customer Agreement H. Multi-Month Subscriptions. For multi-month subscriptions, you may downgrade your Services only at your time of renewal. You may not downgrade your Services during the term of a multi-month subscription. 2. BILLING POLICIES AND PAYMENTS FOR SERVICES A.
381.book Page 102 Thursday, June 29, 2006 11:00 AM Appendix Residential Customer Agreement 3. CANCELLATION OF SERVICE A. Your Services will continue until cancelled or disconnected as provided herein. Unless previously disconnected, your subscription will be automatically renewed unless and until you contact us to cancel it as provided in the next paragraph. B.
381.book Page 103 Thursday, June 29, 2006 11:00 AM Appendix Residential Customer Agreement G. If your Equipment is stolen or otherwise removed from your premises without your authorization, you must notify our Customer Service Center by telephone or in writing immediately, but in any event not more than three (3) business days after such removal to avoid liability for payment for unauthorized use of your Equipment.
381.book Page 104 Thursday, June 29, 2006 11:00 AM Appendix Residential Customer Agreement C. EXCEPT AS EXPRESSLY PROVIDED TO THE CONTRARY BY APPLICABLE STATE LAW, NEITHER WE NOR OUR THIRD PARTY BILLING AGENTS NOR ANY OF OUR OR THEIR AFFILIATES MAKE ANY WARRANTY, EITHER EXPRESSED OR IMPLIED, REGARDING YOUR DISH NETWORK EQUIPMENT OR ANY OTHER EQUIPMENT OR ANY SERVICES FURNISHED TO YOU.
381.book Page 105 Thursday, June 29, 2006 11:00 AM Appendix FCC Compliance F. Third-Party Billing Agents. We may enter into relationships with third parties to provide billing and other services on our behalf, in which case the terms and conditions of this Agreement shall apply to such third parties as applicable under the circumstances. Additional terms and conditions imposed by our third-party billing agents, including without limitation, local telephone companies, may apply.
381.book Page 106 Thursday, June 29, 2006 11:00 AM Appendix FCC Compliance There are no user serviceable parts inside. Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information. If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment.