Important Safety Precautions 1 v Introduction WELCOME 2 HOW TO USE THIS GUIDE 2 ABOUT YOUR DISH NETWORK ACCOUNT WATCHING TV NOW 4 ADDITIONAL SERVICES 5 ABOUT SATELLITE TV RECEPTION 5 WHY CONNECT TO A PHONE LINE 6 6 MOVING ON-SCREEN LOGO 2 3 Satellite Receiver REMOTE CONTROL 8 SATELLITE RECEIVER FRONT PANEL 12 SATELLITE RECEIVER BACK PANEL 12 USING THE MENUS USING TEXT FIELDS 13 15 i
table of contents 3 Finding Programs to Watch CHANGING CHANNELS 18 USING THE PROGRAM GUIDE 18 USING THE BROWSE BANNER 19 USING SEARCH TO FIND A PROGRAM FINDING A PROGRAM BY ITS THEME 4 20 21 Pay-Per-View BUYING A PAY-PER-VIEW PROGRAM 24 REVIEWING PAY-PER-VIEW PURCHASES 5 24 Favorites Lists WHAT ARE FAVORITES LISTS? 28 CREATING OR CHANGING FAVORITES LISTS NAMING FAVORITES LISTS USING FAVORITES LISTS 6 28 29 29 Locks WHAT ARE LOCKS? 32 CREATING OR CHANGING A PASSWORD 32 LOCKING AND U
table of contents 8 Timers TIMERS 42 USING THE TIMERS LIST 44 SETTING UP AN AUTOMATIC TIMER SETTING UP A MANUAL TIMER DELETING A TIMER 45 45 OVERLAPPING TIMERS 9 44 46 Remote Controls CHANGING THE ADDRESS 48 CHECKING THE REMOTE CONTROL ADDRESS 49 CONFIRMING REMOTE CONTROL OPERATION 49 CONTROLLING OTHER COMPONENTS RECOVER BUTTON 50 57 10 Receiver Customization USING CALLER ID 60 CHANGING LANGUAGES 61 USING CLOSED CAPTIONING 62 63 USING DOLBY® SURROUND SOUND CHANGING THE PROGRAM GUIDE OR
table of contents Reference TROUBLESHOOTING TABLES 86 REMOTE CONTROL DEVICE CODES Appendix Index iv 103 113 98
Important Safety Instructions 1 Read these instructions. 2 Keep these instructions. 3 Heed all warnings. 4 Follow all instructions. 5 Do not use this apparatus near water. 6 Clean only with a dry cloth. 7 Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions. 8 Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
Safety Note to Satellite TV System Installer: This reminder is provided to call the satellite TV system installer’s attention to Article 820-40 of the National Electrical Code (NEC) that provides guidelines for proper grounding and, in particular, specifies that the cable ground shall be connected to the grounding system of the building as close to the point of cable entry as practical. • Operate the receiver using only the type of power source indicated on the marking label.
1 Introduction Introduction to DISH Network Services So you bought yourself a new receiver and you want to know how it works, right? Take a look through this guide and you’ll quickly learn how to use all of the features. This chapter familiarizes you to your DISH Network satellite TV receiver.
Chapter 1 Welcome WELCOME Congratulations on choosing DISH Network. You are about to experience the excitement and convenience of our Direct Broadcast Satellite (DBS) service, which delivers the very best picture and sound quality. DISH Network consistently provides the latest products and satellite-delivered services — with high performance, ease of operation, and a wide variety of entertainment options.
Introduction 1 About Your DISH Network Account Guide Conventions • The names of remote control buttons are all uppercase. Example: Press SAT. • Select means to move the highlight to an on-screen option or choice in a list and press SELECT on the remote control. Example: Select the Locks option. • The instructions in this guide are shown in one of two ways: – Instructions in the form of pictures are handy if you’d like to learn something quickly.
Chapter 1 Watching TV Now Where to Find Information on Your Account If you want to know about charges to your DISH Network account or if you would like to make changes to your programming packages, be sure to have your account information handy and choose one of the following: • Go to the website at dishnetwork.com • Press MENU on your remote control to open the Main Menu and then select Customer Service. • Call DISH Network at 1-800-333-DISH (3474).
Introduction 1 Additional Services ADDITIONAL SERVICES Pay-Per-View Catch all the action on Pay-Per-View. Take a break from regular TV and order the latest movies, sports, and special events. For details on ordering Pay-Per-View events, see page 23. Be sure to connect an active phone line to your receiver before you order a PayPer-View event.
Chapter 1 Why Connect to a Phone Line Solar Interference Twice a year, the sun moves to a position behind the DISH Network satellite as it orbits the Earth. This event occurs during a few days at the beginning of the spring and the beginning of the autumn and lasts only a few minutes. During these brief periods, you will not be able to see programs on DISH Network. When the sun has moved from behind the satellite, the programs will reappear.
1 2 3 Satellite Receiver 4 5 About Your Satellite Receiver 6 This chapter helps you get to know your remote control, which in turn lets you use all of the functions of your receiver. After you read the information here, be sure to practice what you learn so that you can quickly understand what’s presented in later chapters.
Chapter 2 Remote Control REMOTE CONTROL The remote control gives you easy access to all the features of your satellite receiver. You can program the remote to control the satellite receiver and up to three other devices (see page 50). These devices can be a TV, a VCR or DVD player, and a third device. This section describes how to use the various features of the remote control delivered with your satellite TV system.
1 Satellite Receiver Remote Control 2 Remote Control Buttons 3 4 5 6 7 8 9 10 11 9 R
Chapter 2 Remote Control Note: See page 50 for instructions to program the remote to control your TV.
1 Satellite Receiver Remote Control 2 To use the features as described in this section, make sure you are in VCR mode by pressing the VCR Mode button. You can use this mode to operate your DVD player instead of a VCR.
Chapter 2 Satellite Receiver Front Panel SATELLITE RECEIVER FRONT PANEL SATELLITE RECEIVER BACK PANEL 12
1 Satellite Receiver Using the Menus 2 USING THE MENUS The menus make using the receiver and selecting programs quick and easy. Use the menus to control the receiver and to use its features, such as setting locks, choosing a program, or creating a favorites list. 3 Open and Close Menus 4 You can open the menus in either of two ways: • Press MENU to open the Main Menu, then open any of the other menus from the Main Menu.
Chapter 2 Using the Menus List of Choices in the Menus When you make a choice in a list, the receiver does not apply the change until you select Done. If you do not want to save any changes, select Cancel to discard all the changes made in the menu. There are two types of lists: • A single choice list allows you to select only one choice at a time. If you select another choice, your previous choice is deselected. • A multiple choice list allows you to select more than one choice at one time.
1 Satellite Receiver Using Text Fields 2 USING TEXT FIELDS When you use features on the receiver, you might be required to enter information, such as the name of a movie when using Search, into areas known as text fields. Your receiver has two basic ways to enter the information: • Virtual Keyboard • Remote Control NUMBER PAD 3 4 Using the Virtual Keyboard Use the virtual keyboard letters to type the information. Use the LEFT, RIGHT, UP, and DOWN ARROWS to navigate around the keyboard.
Chapter 2 Tips TIPS • If you do not do anything in a menu for several minutes, the menu automatically closes. This will discard any changes you made, and display the program you were watching. • Keep from accidentally changing the channel or input on your TV by programming the remote in Limited Mode (see page 50). QUESTIONS Why doesn’t my remote control work? 16 • Make sure the remote control is in the right mode (see pages 8 and 50). • Make sure the batteries are good (see page 8).
1 1 2 2 3 Finding Programs to Watch Watching TV The receiver is on channel 414, but you want to change the channel to 210. How do you change the channel? You know your team is playing, but you’re not sure of the channel. How do you find the game? You’re in the mood for a movie, but you don’t know which one. Is there a way to look for movies? This chapter shows you the various ways for you to find something to watch.
Chapter 3 Changing Channels CHANGING CHANNELS Using the Up and Down Arrows While watching TV, if you want to change the channels one at a time to see what’s on, press the UP and DOWN ARROWS on your remote control. You can also change the channels the same way using the UP and DOWN ARROWS on the receiver front panel. Entering a Channel Number While watching TV, if you know the specific channel you want to watch, enter the channel number using the NUMBER PAD on the remote control.
Finding Programs to Watch 1 1 2 2 Using the Browse Banner • The Program Guide shows programs on now and coming on within the next two days. The guide does not show programs that have ended. 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 11 11 R R While using the Program Banner, you can: • Press PAGE UP or PAGE DOWN to move a page of channels at a time.
Chapter 3 Using Search to Find a Program If you select a current program, the receiver will tune to that channel. If you choose a future program, the Create Timer screen will display. See Chapter 8 - Timers on page 41 for more information. USING SEARCH TO FIND A PROGRAM You can find programs to watch by using the Search feature of the receiver.
Finding Programs to Watch 1 1 2 2 Finding a Program by its Theme Using Search History After you have searched previously for programs or other information, your receiver builds a history. You can use the Search History to re-search programming instead of typing the information again. Note: Use the Edit or Delete options to change or delete Search Keywords. FINDING A PROGRAM BY ITS THEME You can list and choose programs by the theme of their contents, for example, just movies or just sports.
Chapter 3 Tips TIPS • Press INFO to get more information about the program you highlighted. • Press VIEW LIVE TV to cancel almost any screen and return to viewing TV. • Skip forward 24 hours (and then back again) at a time in the Program Guide by pressing the SKIP FWD (SKIP BACK) button on the remote control. QUESTIONS 22 • How can I customize the Program Guide to show only my favorite channels? You can set up a Favorites List as described on page 28.
Pay-Per-View 1 1 2 2 3 3 4 Order and Watch Pay-Per-Views 5 5 6 6 7 7 8 8 9 9 10 10 11 11 R R Is tonight a popcorn and movie night? Why rent videos when you can just watch Pay-PerViews? This chapter describes how to use these additional services: • BUYING A PAY-PER-VIEW PROGRAM • REVIEWING PAY-PER-VIEW PURCHASES 23
Chapter 4 Buying a Pay-Per-View Program To buy Pay-Per-View programs, you must connect the receiver to an active phone line. After you buy a Pay-Per-View program, you can watch it on all of the receivers on your DISH Network account. Using the remote control, you can order the exact same program for each receiver but you pay for the program only once. However, replays of programs are separate events.
Pay Per Programs 1 1 2 2 3 3 Tips TIPS • You can set up a VCR to record Pay-Per-View programs. See page 44 for more details. • You can prevent others from purchasing Pay-Per-View programs by using locks (see page 36). • Tune to Channel 103 for a list of what’s playing on Pay-Per-View. QUESTIONS • How can I order an event for all my receivers? – Order on each receiver, one at a time with the remote control. Make sure an active phone line is connected to each receiver.
Chapter 4 Questions Notes 26
Favorites Lists 1 1 2 2 3 3 4 4 5 Setting Up Your Favorites Lists One of the benefits of DISH Network is that you have access to many channels. However, the number of channels can make it difficult to find something to watch. When you read this chapter, you’ll learn how to set up and use Favorites Lists. The information in this chapter shows you how to fit your favorite channels into neat, organized lists.
Chapter 5 What are Favorites Lists? WHAT ARE FAVORITES LISTS? Favorites Lists are lists of your favorite channels. You can create and change the lists yourself, adding and removing channels as you wish. Your favorite channels can be grouped in up to four lists. • When using a Favorites List, the Program Guide and Browse Banner display only the channels in that Favorites List. Also, when you use the remote control UP or DOWN ARROW to change channels, the receiver skips channels that are not on the list.
Favorites Lists 1 1 2 2 3 3 4 4 Naming Favorites Lists NAMING FAVORITES LISTS You can name your Favorites Lists whatever you want, up to eight characters long. 5 USING FAVORITES LISTS Press GUIDE to open the Program Guide. Press GUIDE again to select the next Favorites List. Press GUIDE repeatedly to scan through all the available lists. TIPS • Two lists cannot have the same name. • Pressing GUIDE to switch Favorites Lists works only if you have added channels to the Favorites List.
Chapter 5 Questions Notes 30
Locks Securing Your Receiver and Account 1 1 2 2 3 3 4 4 5 5 6 An important concern to parents is the ability to protect their children. With high tech television comes greater potential for unwanted programming beamed into your home. Use the safeguards described in this chapter to set up and use locks.
Chapter 6 What are Locks? WHAT ARE LOCKS? Locks allow you to password-protect programming based on ratings, or on a channel-bychannel basis. When you have locked the receiver: • If you try to access a locked item or open the Locks menu, the receiver displays a message prompting you to enter the password. • The receiver allows you three attempts to enter the correct password. If you fail to enter the correct password, the receiver does not allow you to try again for several minutes.
Locks 1 1 2 2 3 3 4 4 5 5 Locking and Unlocking Your Receiver 5 Press SELECT. 6 Enter the new password using the NUMBER PAD. Select OK. 7 Enter the new password again for confirmation, using the NUMBER PAD. The receiver displays stars (*) as you enter the digits of the password. Select OK. 8 Memorize the new password. From now on, you must enter this password to lock or unlock the receiver. If you forget your password, you will need to speak with a Customer Service Representative.
Chapter 6 Creating or Changing Ratings Locks CREATING OR CHANGING RATINGS LOCKS You can lock programs based on Motion Picture Association of America (MPAA) ratings (PG, PG 13, etc.) and expanded ratings (violence, language, etc.). 1 Press MENU and select Locks (5). 2 If the receiver is locked, enter the password using the NUMBER PAD. The receiver displays stars (*) as you enter the digits of the password. Select OK. 3 Select Ratings Locks (1).
Locks 1 1 2 2 3 3 4 4 5 5 Creating or Changing Channel Locks CREATING OR CHANGING CHANNEL LOCKS You can lock any channel, including Pay-Per-View and off-air channels. This type of lock keeps anyone from viewing these channels unless they enter the correct password. 1 Press MENU and select Locks (5). 2 If the receiver is locked, enter the password using the NUMBER PAD. The receiver displays stars (*) as you enter the digits of the password. Select OK. 3 Select Channel Locks (2).
Chapter 6 Locking or Unlocking Pay-Per-View Channels LOCKING OR UNLOCKING PAY-PER-VIEW CHANNELS This locks all Pay-Per-View channels. This type of lock keeps anyone from viewing these channels by using the UP or DOWN ARROWS or the remote control NUMBER PAD. You also can lock individual Pay-Per-View channels by using channel locks. 1 Press MENU and select Locks (5). 2 If the receiver is locked, enter the password using the NUMBER PAD. The receiver displays stars (*) as you enter the digits of the password.
Locks 1 1 2 2 3 3 4 4 5 5 Locking or Unlocking the Front Panel LOCKING OR UNLOCKING THE FRONT PANEL This lock keeps anyone from using the front panel buttons unless they enter the correct password, but it does not lock the remote control buttons. 1 Press MENU and select Locks (5). 2 If the receiver is locked, enter the password using the NUMBER PAD. The receiver displays stars (*) as you enter the digits of the password. Select OK.
Chapter 6 Tips TIPS • If the receiver displays a message prompting you to enter a password, the receiver is locked. • When you lock a rating, you also lock all other more restrictive ratings. For example, if you lock PG 13 rated programs, then all programs with the R, NC-17, and NR/AO ratings are also locked. QUESTIONS 38 • Why didn’t a lock I set take effect? You have to lock the receiver for any lock you set to take effect. See page 33 for details.
Interactive TV Interacting with Your TV 1 1 2 2 3 3 4 4 5 5 6 6 Play games, shop, and get help from Customer Service! Use the information in this chapter learn about interactive services available on your satellite receiver.
Chapter 7 DISH HOME Interactive TV dish home INTERACTIVE TV Press DISH on the remote control to go to dish home Interactive TV features available with your service. Watch video from popular news, entertainment, and sports networks all on one screen. You can also select an icon from the bottom of the screen for customer support, news, shopping sports, games, and entertainment. CUSTOMER SERVICE An important feature of your satellite TV receiver is Customer Support.
Timers Setting Up and Using Timers Have you found yourself having to make a choice between watching your favorite shows and living your life away from television? This chapter shows you how to set up to record future programs on a VCR so that you’ll never miss your favorite shows.
Chapter 8 Timers TIMERS A timer is your instruction telling the satellite receiver the programs you want to view in the future. For most VCR timers, you select a specific program on a specific channel, and tell the satellite receiver how often you want to record that program. Be sure to set up the receiver to control your VCR (see page 77). Timer Types There are three types of timers: • VCR - Records an event on a previously inserted tape for later viewing.
Timers 1 1 2 2 3 3 4 4 5 5 6 6 7 7 Timers When a Timer Starts a Recording For two minutes before a timer starts a recording, the receiver may display a digital countdown on the TV screen. This symbol disappears when the program begins. While the symbol is displayed, you may do one of the following: • Press CANCEL to clear the symbol from the TV screen. This does not stop the timer from starting. • Press INFO or SELECT to see more information on the timer.
Chapter 8 Using the Timers List USING THE TIMERS LIST 1 Press MENU and select Timers (7). 2 Select Timers. When the Timers screen opens, you can edit or delete the timers you have set. SETTING UP AN AUTOMATIC TIMER You can create an automatic timer for a future event. The following instructions explain the simplest way to set up an automatic timer. 1 Find the future program you want to record using the Program Guide or Browse Banner.
Timers 1 1 2 2 3 3 4 4 5 5 6 6 7 7 Setting Up a Manual Timer SETTING UP A MANUAL TIMER A manual timer lets you set custom start and stop times for a timer. 1 Press MENU and select Timers (7). 2 Select Create Timer. 3 Select the Timer Frequency (see page 42 for more details). 4 Select a Timer Type (see page 42 for more details). 5 Select the channel (satellite or off-air). Use the UP/DOWN ARROWS, PAGE UP/DOWN, or NUMBER PAD to find the channel. 6 Select Edit Time.
Chapter 8 Overlapping Timers OVERLAPPING TIMERS If you try to create event timers for overlapping programs, the receiver displays a screen with the dates and times of both programs. The receiver also displays this screen if a program time has changed, causing one timer to overlap another. You must delete or edit one of the timers. TIPS 46 • It's very important to leave the receiver enabled to receive updates. By doing this, the receiver can have the latest software and Program Guide information.
Remote Control Personalizing Your Remote Control Great! Another remote control is the last thing you need, right? Well, this remote could be the last remote you’ll ever need. Use the information in this chapter to learn more about using your remote to control much more than just your receiver.
Chapter 9 Changing the Address CHANGING THE ADDRESS Use the following procedures to change the remote control address. 1 Press SYSTEM INFO on the receiver's front panel. The System Information screen displays and shows the Remote Address. Write down the address shown: 2 Press and hold SAT on your remote control for about three seconds, until all of the mode buttons light up, and then let go of SAT. 3 Use the NUMBER PAD to enter any number between 1 and 16, but not the one you wrote in step 1.
Remote Controls 1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 Checking the Remote Control Address CHECKING THE REMOTE CONTROL ADDRESS You can see what address is programmed on the remote control by completing the following instructions. 1 Press and hold the SAT mode button for three seconds, until all of the mode buttons light up, and then let go of the SAT button. 2 Press POUND (#) twice.
Chapter 9 Controlling Other Components CONTROLLING OTHER COMPONENTS To use the remote to control other devices (such as a TV, VCR, DVD player, tuner, amplifier, or DISH Network satellite receiver), you must first program it to control these other devices. You can do this by either following the instructions in Setting Up Using Device Code Tables on page 51, or the Setting Up Using Device Codes Scan procedure described on page 52.
Remote Controls 1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 Controlling Other Components Setting Up Using Device Code Tables You can set up the remote to control other devices using the device codes listed on page 98. In the instructions below, the column on the left contains the instructions and the column on the right provides additional information. Instructions Additional Information 1 Turn the device on. Use the device’s front panel buttons or its remote control.
Chapter 9 Controlling Other Components Instructions 10 If the code doesn’t work, redo steps 3 through 9 with another device code from the tables. Additional Information Try every code listed for your brand until one works for your device. 11 If you can’t find a code that works try, Setting Up Using Device Codes Scan that follows.
Remote Controls 1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 Controlling Other Components Instructions 6 Press the UP or DOWN ARROW repeatedly until the device turns off. Additional Information As you press the UP or DOWN ARROW, the remote tries each code in the memory to see if it can turn off your device. When the device turns off, you have found a code that might work. Note: The mode button for the device will flash rapidly eight times when you’ve scanned all the codes for that device.
Chapter 9 Controlling Other Components Instructions 2 Press POUND (#) twice. Watch the mode light to determine your code. The mode button flashes the number for each digit of the device code, with a pause between the groups of flashes. A quick flash is for zero. Additional Information For example, if the code is 570, the mode button flashes five times, pauses, flashes seven times, pauses, and flashes once quickly. For AUX mode: The first group of flashes tells you what the AUX mode controls.
Remote Controls 1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 Controlling Other Components 1 Press and hold AUX for four seconds, and then let go of it. AUX will blink. 2 Press POUND (#). 3 Press the plus (+) side of VOLUME. 4 Press ZERO (0). 5 Press POUND (#). AUX flashes three times. 6 Press SAT. 7 Press the plus (+) and minus (-) sides of VOLUME. The device’s volume changes and AUX lights instead of TV.
Chapter 9 Controlling Other Components Programming to Control a Second Satellite Receiver If you have another DISH Network satellite receiver installed, you can use this remote in AUX mode to control it along with your new receiver. When you program the remote to control this other receiver, the remote will send out IR signals to the receiver.
Remote Controls 1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 Recover Button RECOVER BUTTON Use RECOVER if you accidentally change the channel or video input on your TV and cannot get the picture back from your satellite receiver. When you press RECOVER as described below, the remote control sends commands to your TV to change channels or video inputs to try to get you back to watching satellite programming. This procedure works only if you have accidentally changed the TV channel or video input.
Chapter 9 Tips From the History Vault - Robert Adler invented the first wireless TV remote control for Zenith. The "Zenith Space Command" brought the "clicker" into American homes (and vocabularies) in 1956. TIPS • If you don’t want to accidentally change channels on your TV or VCR, try programming the remote control in Limited Mode as described on page 50. • Be sure to put the remote control back in SAT mode whenever you’re finished watching TV.
1 1 2 2 3 3 Receiver Customization 4 4 Personalizing Your Satellite Receiver 5 5 6 6 7 7 8 8 9 9 Take a look through this chapter and you’ll find out how to change settings on the receiver to make it just the way you like it. As an added bonus, if you find out that you don’t like how it turned out, you can reset the receiver to the way it was when you got it.
Chapter 10 Using Caller ID USING CALLER ID Caller ID displays on your TV the names of people and/or telephone numbers as they call you if you subscribe to Caller ID from your local phone company. To use this feature, make sure you have a phone line connected to the receiver and that the Caller ID feature is enabled. Caller ID Screens When you receive a call, you will see a Caller ID popup screen. You can select OK to eliminate the message. If you do nothing, it will disappear after 20 seconds.
Receiver Customization 1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 Changing Languages Using Caller ID History Use the following instructions to view and delete numbers from your Caller ID History. CHANGING LANGUAGES You may be able to change the language of some programs. An alternate language may not be available for all programs. Some programs, such as movies, indicate at the beginning whether an alternate language or descriptive video is available.
Chapter 10 Using Closed Captioning USING CLOSED CAPTIONING The receiver supports a variety of closed captioning formats. If turned on in the receiver, closed captioning is displayed by the receiver through the HDTV Digital Audio/Video and YPbPr outputs for each format. The TV SET OUT, RCA video, and S-VIDEO receiver outputs provide closed captioning information in the audio/video signal. However a closed-captioning compatible TV is required to decode and display the captioning information the screen.
Receiver Customization 1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 Using Dolby® Surround Sound USING DOLBY® SURROUND SOUND Dolby Digital gives you the capability to enjoy programs in surround sound. An external decoder is required to enjoy this feature. Refer to your decoder user’s guide. Note: Not all programs contain a Dolby Digital sound track. The receiver uses an optical port for outputting digital audio.
Chapter 10 Changing the Program Guide Order Note: When both audio signals are present in the program, the receiver defaults to Dolby Digital output unless you have selected PCM Only. Note: If you have selected Dolby Digital Only but there is only PCM audio in the program, you will hear nothing. This also applies to the analog audio outputs. 4 Select one of the following: • Line Mode.
Receiver Customization 1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 Changing the Guide Display CHANGING THE GUIDE DISPLAY The receiver comes set to display the Program Guide with video in the upper right corner. However, you can change the way the Program Guide displays. 1 Press MENU, select Preferences (8), and then Guide Display (1). 2 Select one of the following options: • Standard - Partial Guide with Video. This option is preset when you first set up the receiver.
Chapter 10 Resetting to Factory Defaults RESETTING TO FACTORY DEFAULTS You can reset the receiver to discard any changes you have made to the receiver, except for remote control address settings and locks. Resetting the receiver to factory default settings also discards all Favorite Lists except the All Chan and All Sub lists. If you have set any locks on the receiver, and the receiver is locked, these locks will be kept. If the receiver is unlocked, your locks will be lost.
Receiver Customization 1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 Tips TIPS • To take full advantage of Dolby Digital 5.1 surround sound, you need an optical cable and a stereo that supports this feature. • Be sure to have the receiver connected to an active phone line and have Caller ID service from your phone company to use the Caller ID feature on this receiver.
Chapter 10 Questions Notes 68
Connections and Setup How to Connect Your Satellite Receiver Do you have a handful of cables and a head full of questions? This chapter is the perfect place to find out how to connect the receiver to all kinds of equipment. You’ll find this chapter particularly helpful if you decide to move your receiver or if you get a new TV, VCR, or DVD player.
Chapter 11 Connecting to a TV CONNECTING TO A TV This section describes how to connect receiver output ports to a TV. You can connect the receiver to a standard definition (SD) TV or a high definition TV (HDTV). Select one of the following methods. HDTV Digital Audio/Video Connections The HDTV Digital Audio/Video connection provides high-quality audio and video to your HDTV or HD Monitor in one cable.
Connections and Setup 1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 Connecting to a TV YPBPR Connections The YPbPr connections provide high-quality audio and video to your HDTV or HD monitor. 1 Connect between the YPbPr component connections on the receiver and the HDTV using component video cables. 2 Connect audio (red and white) RCA-type cables between the receiver Audio Outputs and audio input connections that go with the YPbPr connectors on your HDTV or monitor.
Chapter 11 Connecting to a TV Setting Up to Display in HD Once the receiver has been activated with qualifying DISH Network programming, you will be able to receive HD programs to watch. Use the following steps to select the desired HDTV format. 1 Consult your HDTV user’s guide for the HD format resolution that the TV supports (1080i or 720p). 2 Press MENU, select System Setup (6), and then HDTV Setup (7) to open the receiver HDTV Setup screen.
Connections and Setup 1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 Connecting to Your Dish Antenna Standard Definition TV Connections You can connect the receiver to a standard definition TV in two ways: • RCA Audio/Video connections • TV SET OUT 1 Connect the receiver to the TV using one of the following: • RCA Audio/Video connection • S-Video and RCA Audio (Red and White) • TV SET OUT 2 If using the TV SET OUT connection, peel off the white sticker and affix it to the cable c
Chapter 11 Connecting the Phone Line 1 Before you can begin connecting your receiver to your dish antenna, you must first complete the preceding sections on connecting your TVs to the receiver. 2 Connect an RG-6 coaxial cable between the Satellite In port on the receiver’s back panel to an available port on either your switch or your LNBF in your existing system.
Connections and Setup 1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 Connecting the Phone Line Phone Line Connection Run a telephone cable with a standard RJ-11 connector from the receiver’s back panel Phone Jack to an active telephone connection. Phone System Setup You must also set up the receiver for your telephone system (touch tone or rotary), and set a telephone number prefix, if you need a prefix to make an outside call.
Chapter 11 Connecting a VCR CONNECTING A VCR Use this section to connect your VCR and set up the receiver for VCR Timers. VCR Connections The diagram below provides example of how to connect VCRs to your satellite TV system. OUT Coaxial Cable VCR IN Coaxial Cable IN 1 Connect the tuner input of the VCR to the receiver TV SET OUT. 2 Peel off the white sticker and affix it to the cable close to where it connect to the TV SET OUT connection on the back of the receiver.
Connections and Setup 1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 Connecting Off-Air Antenna/Cable TV Setting Up the Receiver to Control Your VCR Use this section to set up the receiver to control your VCR so that you can use VCR timers. The receiver’s front panel IR BLASTER sends a signal to control the VCR. This signal can bounce off walls and other objects on its way from the receiver. However, shelves or smoked glass between the receiver and VCR can block the signal.
Chapter 11 Connecting Off-Air Antenna/Cable TV Make sure to follow the antenna installation instructions correctly. Ground an outdoor antenna per the National Electrical Code (NEC) and any local electrical codes. The audio/video quality on local off-air channels depends on the distance and terrain between the broadcast station and your home, and on the placement and quality of the off-air TV antenna you use. If you have questions about offair channels, contact the broadcaster, not DISH Network.
Connections and Setup 1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 Connecting Off-Air Antenna/Cable TV Peaking Your Off-Air Antenna 1 Press MENU, select System Setup (6), and then Local Channels (8) to open the Local Channels screen. 2 Select Add Locals. Highlight the Transmit Number and use the UP and DOWN ARROWS to select a digital off-air channel. Make sure you see a green signal strength bar and a Locked indication on the meter.
Chapter 11 Connecting Off-Air Antenna/Cable TV 1 2 3 4 Press MENU, select System Setup (6), and then Local Channels (8). Select Sat Locals. Select Enable or Disable. Select Done. Watching Off-Air Channels Through the Reciever You can use your receiver to watch local channels while connected to TV SET OUT. When you turn off your receiver, the television signals from your off-air antenna (see page 77) are looped through the receiver to your TV.
Connections and Setup 1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 Connecting Off-Air Antenna/Cable TV • Multiple broadcast stations (to receive good signals from several stations, you may need to compromise in how you aim the antenna or you may need more than one antenna).
Chapter 11 Using Troubleshooting Tools USING TROUBLESHOOTING TOOLS Your receiver has diagnostic tools that a Customer Service Representative may ask you to use if you should ever run into problems while using your equipment. Even though these tools are quite helpful, it is recommended that you only use them when on the phone with a DISH Network representative.
Connections and Setup 1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 Using Troubleshooting Tools Point Dish and Check Switch The Point Dish and Check Switch screens are helpful to the Customer Service Representatives. You may be asked to display these screens when you call DISH Network. Even though there are items that can be changed, only change them when specifically directed by a Customer Service Representative. 1 Press MENU. 2 Select System Setup (6). 3 Select Installation (1).
Chapter 11 Using Troubleshooting Tools Notes 84
1 2 3 4 5 Troubleshooting and Device Codes 6 • TROUBLESHOOTING TABLES 7 • REMOTE CONTROL DEVICE CODES 8 9 10 11 85 R
Reference Troubleshooting Tables TROUBLESHOOTING TABLES Use these tables if you have problems using the system. Look in this section for a description of the problem before calling the Customer Service Center. Many problems arise from basic misunderstandings of how the system works, especially when you are just becoming familiar with it. These tables cover many problems, usually with a simple solution for each one.
1 Reference Troubleshooting Tables 2 Message Numbers Number Possible Reason • There may be a problem with the multi-dish switch. • Check the coaxial cables and their connections to and from the multi-dish switch. Make sure that all required cables are in place, and check that all cable connections are tight and dry (for outdoor cables). Run Check Switch as described on page 83. If this does not work, call the Customer Service Center at 1-800-333-DISH (3474) for help.
Reference Troubleshooting Tables Message Numbers Number Possible Reason • 015 You may have just plugged in the receiver, and it is acquiring the satellite signal. Or, the receiver may have temporarily lost the signal. What to Do • • • 018 The receiver may not be connected to an active telephone line. • • • 022 • The receiver may not yet have been electronically linked with the system, via the satellite signal.
1 Reference Troubleshooting Tables 2 Message Numbers Number Possible Reason • The receiver gives you three chances to enter the correct password. If you fail to do so, the receiver “times out” and will not allow you to try again for several minutes. • Wait a few minutes and then try again to enter the password. Note: The “time out” feature is designed to prevent someone from trying password after password until he or she happens to guess the right one and so gains unauthorized access to the receiver.
Reference Troubleshooting Tables Remote Control What Is Happening What to Do You cannot find the remote control. • N/A • Use the receiver front panel Control Buttons to control the receiver until you find the remote. If the remote control is permanently lost or too damaged to use, call the Customer Service Center to order a replacement. When you press a button on the remote control, the receiver does not do what you expect.
1 Reference Troubleshooting Tables 2 Program Guide or the Browse Banner What Is Happening Possible Reason In the Program Guide, some channels have a red background. • 3 What to Do Red means that you have not subscribed to that channel. You must subscribe to a channel before you can tune the receiver to it. • If you want to buy a channel, call the Customer Service Center at 1-800-333DISH (3474). • Use Customer Service on dish home.
Reference Troubleshooting Tables Watching A Program What Is Happening The receiver front panel Power light is on, but the TV image: • is black (no picture) • is frozen • has break-ups • has “snow,” • shows small squares of various colors Possible Reason • • • The receiver front panel Power light is on, and there is a picture on the TV screen, but the picture: • has sparkles or is grainy • has a herringbone pattern • lacks color or vertical hold • wobbles • looks “washed out” or fuzzy.
1 Reference Troubleshooting Tables 2 Watching A Program What Is Happening Possible Reason • A “black box” fills almost all of the TV screen. • The TV screen is all blue. • What to Do There may be interference from other nearby electrical devices (such as radio towers, cellular telephones, computers, microwave ovens, radios, stereos, or TVs). • Check other nearby electrical devices as possible sources of interference. • Check that all required coaxial cables are in place.
Reference Troubleshooting Tables Timers What Is Happening 94 Possible Reason What to Do You try to set up an event timer and the receiver displays a message noting that the program is locked. • You must enter the password before you can create an event timer for a locked program. • To be able to set up an event timer for the program, first enter the password. You try to set up an event timer and the receiver displays a message noting that the program is a Pay-Per-View event.
1 Reference Troubleshooting Tables 2 Hearing A Program What Is Happening Possible Reason The receiver front panel Power light is on and there is a good picture on the TV set, but you do not hear any sound. • You may have muted the sound, or set the volume so low that you cannot hear it. • Check the volume level on the TV or audio device. Turn off the mute or turn up the volume, as required. • The audio connections may not be properly connected.
Reference Troubleshooting Tables Telephone for Voice/Data/FAX What Is Happening Your computer or FAX machine was receiving a FAX or modem transmission, but an error occurred. Possible Reason • The receiver may have tried to call the Customer Service Center to send Pay-Per-View purchase information during the FAX or modem call. When the receiver found that the telephone was busy, it automatically disconnected. This generated “clicks” that caused an error in the FAX or modem transmission.
1 Reference Troubleshooting Tables 2 Buying a Pay-Per-View Program What Is Happening Possible Reason What to Do Someone orders a Pay-PerView program without your permission. • You may have been away from the receiver, and someone else used it. • Lock the purchase of Pay-Per-View programs. Remember that you are responsible for all PayPer-View purchases, whether or not you authorize such purchases.
Reference Remote Control Device Codes REMOTE CONTROL DEVICE CODES These tables contain the manufacturer codes for programming the remote to control your TV, VCR, DVD player, or audio amplifier. Every attempt has been made to include all codes. If your device brand is not listed or if the codes do not work, the remote may not control your device. In some cases, codes may operate some but not all buttons shown in this guide.
1 Reference Remote Control Device Codes Symphonic 632 657 662 677 692 694 Tandy 521 605 Tatung 509 651 663 698 Technics 508 673 676 Techwood 523 573 652 654 660 676 Teknika 504 505 512 516 523 524 525 526 534 536 541 573 644 652 653 654 655 657 658 661 662 664 665 666 670 672 675 680 682 685 726 727 Telefunken 679 Toshiba 516 590 617 631 635 667 680 683 688 750 Totevision 526 658 668 Ultra 672 Universal 543 690 Vector Research 506 Video Concepts 570 661 Viewsonic 760 Wards 536 573 607 645 650 652 653 654
Reference Remote Control Device Codes RCA 635 638 704 727 Sansui 753 Sanyo 741 Sharp 712 713 714 715 749 Sherwood 646 670 736 738 744 Sony 639 645 650 687 728 729 730 Soundmatters 763 Teac 684 737 Technics 643 644 652 742 746 764 Toshiba 710 Yamaha 663 730 731 732 733 745 747 DVD Player Codes Programming in AUX mode: In most cases use these codes to program in VCR mode; however, if programming in AUX mode, press 1 before entering the VCR code.
1 Reference Remote Control Device Codes 2 Notes 3 4 5 6 7 8 9 10 11 101 R
Reference Remote Control Device Codes Notes 102
• LIMITED WARRANTY • RESIDENTIAL CUSTOMER AGREEMENT • STAYING LEGAL • FCC COMPLIANCE 103
Appendix LIMITED WARRANTY This Limited Warranty is a legal document. Keep it in a safe place. Remember to retain your Bill of Sale for warranty service! Any items returned without a copy of the Proof of Purchase will be considered out of warranty. What the Warranty Covers This warranty extends only to the original user of the equipment and is limited to the purchase price of each part.
Appendix Residential Customer Agreement 4 You will be given the appropriate address for which to return your equipment. Whether under warranty or not, you will be responsible for the cost of shipping back the defective equipment. For faster service, see the Advance Exchange Program below. 5 Returned equipment must be packaged properly, using either the original shipping materials or the packaging in which the replacement equipment is shipped. Include a copy of the Bill of Sale.
Appendix Residential Customer Agreement To view this Residential Customer Agreement (the "Agreement") in Spanish, please visit our website at www.dishnetwork.com or call us at 1 (800) 333-DISH and we will send you a copy. Para ver este Acuerdo en español por favor visite www.dishnetwork.com o llame al 1(800)333-DISH y le enviaremos una copia. "DISH Network" is a trademark of EchoStar Satellite L.L.C.
Appendix Residential Customer Agreement fee ("Additional Outlet Programming Access Fee") for each additional receiver or tuner added to your account, including without limitation those model receivers which support independent viewing of programming on multiple televisions. If you desire to receive Services at two different locations, you must open a separate account for each location.
Appendix Residential Customer Agreement D. If we use a collection agency or attorney to collect any money you owe us or to assert any other right which we may have against you, you agree to pay the reasonable costs of collection or other action. These costs might include, but are not limited to, the costs of a collection agency, reasonable attorney's fees and court costs. If there are billing errors or other requests for credit, you may contact our Customer Service Center by telephone or in writing.
Appendix Residential Customer Agreement the property of DISH Network at all times and any tampering or other unauthorized modification to any Smart Card is strictly prohibited and may result in, and subject you to, legal action. You agree to return Smart Cards to us upon our request. B. Smart Cards are non-transferable. Your Smart Card will only work in the DISH Network receiver to which it was assigned by DISH Network.
Appendix Residential Customer Agreement ownership rights in such Equipment, and you agree to execute any and all documents as may be so determined to be necessary for us to make such filings. You are responsible for preventing the loss or destruction of leased Equipment and we recommend that such Equipment be covered by your homeowners, renters or other insurance policy. B.
Appendix FCC Compliance 9. GENERAL A. Physical Address/Change of Address. When setting up your DISH Network account, you agree to provide us with the physical street address where your Equipment will be located and your Services provided. A post office box does not constitute a physical address and is not sufficient to meet this requirement. You agree to give us prompt notice of your change of name, mailing address, physical address where your Equipment is located, or telephone number.
Appendix FCC Compliance The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company.
DISH Network DVR Conversion • WELCOME • GETTING STARTED • USING DVR CONVERSION • RECORDING FUTURE PROGRAMS • TROUBLESHOOTING 1
Welcome to DVR Conversion WELCOME TO DVR CONVERSION Now you can enjoy all of the benefits of having a DVR on your satellite receiver without having to exchange it for a DVR satellite receiver. By adding DVR Conversion to your satellite receiver, you can now record and store programs on your external USB 2.0 hard disk drive. This service has a one-time activation fee, and there is no monthly DVR service fee. DVR Conversion lets you decide how you watch TV.
External Hard Drive Addendum Getting Started with DISH Network DVR Conversion GETTING STARTED WITH DISH NETWORK DVR CONVERSION 1 Purchase a USB 2.0 hard disk drive (HDD) from your local consumer electronics store or visit www.dishnetwork.com to locate the DISH Network-recommended hard disk drive providers. The external hard disk drive must • • • Be between 50 GB minimum to 750 GB maximum (external HDD units containing more than one physical internal HDD may not be recognized by the receiver).
Getting Started with DISH Network DVR Conversion 4 • The drive can be connected to another compatible receiver in your home, but it cannot be connected to a ViP-series DVR receiver with the DVR External Hard Disk Drive Storage activation. • The external hard drive must remain on, even when the receiver is turned off. • You can use an external hard drive that has existing material stored on it as long as it meets the requirements listed on page 3.
External Hard Drive Addendum Using DVR Conversion USING DVR CONVERSION The Digital Video Recorder (DVR) features let you watch TV the way you want. You can pause, reverse, or skip back through a program. Then you can continue watching TV. Also, you can record and play back a program with full digital audio and video quality, without a VCR.
Using DVR Conversion Reverse, Fast Forward, and Skip This section describes how to use the DVR buttons to move forward and back quickly while you watch TV. Press BACK once to reverse the program 4 times as fast as normal play. Press BACK twice to reverse at 15 times normal speed, three times to reverse at 60 times normal speed, and four times to reverse at 300 times normal speed. The on-screen bar shows how far you’ve gone.
External Hard Drive Addendum Using DVR Conversion Recording a Live Program Note: It is not possible to record two live programs off the satellite or two live Over-theAir (OTA) programs simultaneously. You can record one live program from the satellite and one live program from an OTA, if you have an OTA antenna connected, simultaneously. You can also record one live program and watch one previously recorded program from the external hard drive.
Using DVR Conversion Recording While Watching a Recorded Program You can set up the satellite receiver to record one live satellite program and one live OTA program while watching a program you’ve already recorded.. 3-5 6-8 1-2 Press DV DVR twice and select a sel recorded program 1 Press GUIDE to open the Program Guide. Find a current program you want to record now. 2 Press SELECT to tune to that program. 3 Press RECORD.
External Hard Drive Addendum Using DVR Conversion Grouping and Sorting Recorded Programs 1 Press DVR. 2 Choose a group or sort option to help you quickly find the program you want to watch: • To group programs into folders, select Group, then select a Group Option. • To sort programs by name, date, or other categories, select Sort, then a Sort Option. The My Recordings list re-arranges itself to match your sorting or grouping selection.
Recording Future Programs RECORDING FUTURE PROGRAMS A timer is your instruction telling the satellite receiver the programs you want to view in the future. For most Digital Video Recorder (DVR) timers, you select a specific program on a specific channel and tell the satellite receiver how often you want to record that program to your external hard drive. DVR recordings are listed in the My Recordings screen, which you can find quickly by pressing the remote control’s DVR button.
External Hard Drive Addendum Recording Future Programs • You can override a specific timer's priority with a one-time skip or by restoring it. Select a timer in the Daily Schedule, then you'll have an option to Skip or Restore for that timer (see page 14). Timer Options The Timer Options screen lets you set the following (not used on all options screens): • • Protect Event—Prevents your programs from being erased when your external hard drive fills up.
Recording Future Programs Daily Schedule The Daily Schedule lists the timers that are planned for today, the future (up to nine days), and those that occurred in the recent past. Use the Daily Schedule as described on page 14 to: • • • Review today's timers. You can choose to skip a scheduled timer, or restore a timer that was not planned to occur, perhaps because of a conflict with another program. See Timer Priorities on page 10.
External Hard Drive Addendum Recording Future Programs When the Receiver is Off If the receiver is off when a timer is scheduled, the receiver responds accordingly: • DVR—records the scheduled event. Note: • • • Keep the external hard drive on at all times. Auto—Turn on for the event. Reminder—Turn on at the scheduled time. After a period of time, if you do nothing, the receiver turns off. Ext—Turn on for the event and tells the connected external device to record.
Recording Future Programs Using the Timers List 3 Sort Timers 1 All Dr. Quinn, Medicine.. 2 All Little House On the .. Pass Set Priority Pass Sort Edit List Set Priority 139 TBS Edit List Manual Timer Manual Timer DISH Pass 2 timers Done DISH Pass Rockies vs. Padres Select Sort, Set Priority, Edit List, Manual Timer, or DISH Pass Using the Daily Schedule 3 Sort Timers 1 All Dr. Quinn, Medicine.. 2 All Little House On the ..
External Hard Drive Addendum Recording Future Programs Setting Up an Automatic Timer EXT Maximum Events For This Timer: All 1 Find a program to record that starts in the future using the Program Guide or Browse Banner. The program can be a satellite or over-the-air program (see your receiver’s User Guide for instructions on connecting an over-the-air antenna). 2 Select the future event. The Create Timer screen displays. 3 Select one of the Timer Types (see page 10 for more details).
Recording Future Programs 7 Select the channel (satellite or over-the-air). Use the UP/DOWN ARROWS, PAGE UP/DOWN, or NUMBER PAD to find the channel. 8 Select Edit Time. 9 Set the Start Time and End Time, include AM/PM for each. 10 Set the Date. 11 Select Done. 12 Select Create Timer. Setting Up a DishPASS™ Timer DishPASS lets you create timers to record programs automatically based on your search criteria.
External Hard Drive Addendum Recording Future Programs the Enter Search Criteria field. See Using Text Fields in your receiver’s User Guide for instructions. 6 Select Options as described on page 11. 7 Select Create Timer. When the receiver has completed your search, the Timer Schedule will display the results. Note: After entering your search words and selecting Create Timer, be sure to review the timers that DishPASS creates—some may not be what you are expecting.
Recording Future Programs Tips • • • • Make sure the Updates feature is enabled as described in your receiver’s User Guide. By enabling this feature, the Program Guide has the most up-to-date information and can adjust or create timers accordingly. Weekly, Daily, and Monday-Friday timers move only if the program is within one hour earlier or four hours later than the original time the timer was set up. These timers adjust their length if their program's time block is extended.
External Hard Drive Addendum Troubleshooting TROUBLESHOOTING Use these tables if you have problems using the system. Look in this section for a description of the problem before calling the Customer Service Center. Many problems arise from basic misunderstandings of how the system works, especially when you are just becoming familiar with it. To solve a particular problem, do the following: 1 Review the section in this document that relates to the problem.
Troubleshooting External Hard Drive Troubleshooting What Is Happening Receiver does not recognize the External Hard Drive Possible Reason • • The hard drive is not compatible. The hard drive consists of more than one physical internal hard drive. What to Do • • Pop-up message “External Hard Drive size is not compatible.” The size of the external hard drive is too small or too large. • • Only install a USB 2.0 external hard drive. The external hard drive size must be between 50 GB and 750 GB.
External Hard Drive Addendum Troubleshooting What Is Happening Possible Reason Pop-up message “USB mass storage device has to be reformatted to support DISH Network DVR functionality.” Receiver detects an external hard drive at the USB 2.0 port. Pop-up message “Receiver has detected a USB hard drive and has to be restarted to use the DISH Network DVR feature.
Receiver Information Write the following information in the spaces provided below. You may need to provide this information if you call the Service Center. To get the Conditional Access Numbers, display the Important System Information menu (see Ordering Your Program Packages).
