User Guide

59
DISH offers two options if you need to replace your remote
control—the Advanced Exchange Program and the Post
Receipt Exchange Program.
Advanced Exchange Program
The advanced Exchange Program allows you to have a
replacement remote shipped immediately to you. Depending
upon where you live, the remote should arrive within three to
ve business days. You will not have to return your defective
remote to DISH using this program.
A shipping charge will be applied for shipping the replacement
remote. This is a one-time fee based on DISH’s competitive
bulk shipping rates (additional charges may apply outside
the continental U.S.). This fee will be charged to your billing
account or valid credit card.
Post Receipt Exchange Program
The Post Receipt Exchange Program does require that you
send the defective remote control at your cost to DISH to
determine if the equipment is covered under warranty. To
provide faster service, upon receipt of your equipment, you
will be shipped a replacement. Your original equipment will not
be available for return.
If your equipment is not covered under warranty and can be
repaired, your billing account or credit card will be charged
the standard repair fee for the replacement. If damage to the
defective equipment is found, which DISH in its sole discretion
determines has voided the warranty or makes the equipment
unrepairable, your billing account or credit card will be
charged the market price of the replacement.
Accessory Warranty
An accessory is any DISH branded equipment, displaying the
DISH logo, excluding the receiver, Smart Card, cables and
hookups, and non-mechanical components. A one-year warranty
becomes effective upon the activation of the DISH system or
date of purchase, if bought separately. A proof of purchase is
required to verify the purchase date. If an accessory has an
expired warranty, no exchange will be issued. You may purchase
replacement accessories from DISH or your local retailer.
If You Need Help
1. Review this User Guide.
2. See Troubleshooting on page 55.
3. Visit www.mydish.com/chat for 24/7 support.
4. Call the Customer Service Center at
1-800-333-DISH (3474).
DISH’s Exchange Programs