Introduction Satellite Receiver Watching TV Pay Per Programs Favorites Lists Locks Interactive TV Timers Remote Control Setup Customizing Receiver To subscribe to programming, or for assistance with installing or using the system, visit mydish.
Introduction Satellite Receiver Watching TV Pay Per Programs Favorites Lists Locks Interactive TV Timers Remote Control Setup Customizing Receiver To subscribe to programming, or for assistance with installing or using the system, visit mydish.
Warning and Attention Symbols You must be aware of safety when you install and use this system. This User Guide provides various procedures. If you do some of these procedures carelessly, you could injure or kill yourself or damage equipment or property. Some other procedures require special attention.
Important Safety Instructions 1 Read these instructions. 2 Keep these instructions. 3 Heed all warnings. 4 Follow all instructions. 5 Do not use this apparatus near water. 6 Clean only with a dry cloth. 7 Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions. 8 Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
Safety 15 The receiver is still connected to the AC power whenever it is plugged into a live power outlet, even if it is turned off using the remote control or front panel buttons. 16 No flame sources, such as lit candles, should be placed on the equipment. 17 The apparatus shall not be exposed to dripping or splashing, and no objects filled with liquids, such as vases, shall be placed on the top of it. 18 Operate the receiver using only the type of power source indicated on the marking label.
Safety Proper Care of Your Equipment • Always handle the satellite receiver carefully. Excessive shock and vibration can damage the equipment. • If the equipment is turned on and needs to be moved, unplug the equipment and let it sit for at least 30 seconds before moving it. • The use of accessories or attachments not recommended by the receiver manufacturer voids the Limited Warranty.
Safety Notes viii
Important Safety Instructions 1 Introduction WELCOME 2 HOW TO USE THIS GUIDE 2 ABOUT YOUR DISH ACCOUNT 4 WATCHING TV NOW 5 ADDITIONAL SERVICES 6 ABOUT SATELLITE TV RECEPTION MOVING ON-SCREEN LOGO 7 2 v 6 Satellite Receiver REMOTE CONTROL 10 SATELLITE RECEIVER FRONT PANEL SATELLITE RECEIVER BACK PANEL USING THE MENUS USING TEXT FIELDS 14 14 15 16 i
Table of Contents 3 Watching TV CHANGING CHANNELS 20 USING THE PROGRAM GUIDE 20 USING THE BROWSE BANNER 4 21 USING SEARCH TO FIND A PROGRAM 22 FINDING A PROGRAM BY ITS THEME 23 Pay Per Programs ORDERING A PAY-PER-VIEW PROGRAM REVIEWING PAY-PER-VIEW ORDERS 5 26 26 Favorites Lists WHAT ARE FAVORITES LISTS? 30 CREATING OR CHANGING FAVORITES LISTS NAMING FAVORITES LISTS USING FAVORITES LISTS 6 30 31 32 Locks WHAT ARE LOCKS? 34 CREATING OR CHANGING RATINGS LOCKS 35 CREATING OR CHANGING
Table of Contents 7 Your DISH Account CUSTOMER SERVICE 8 44 Timers TIMERS 46 USING THE TIMERS LIST 48 SETTING UP AN AUTOMATIC TIMER SETTING UP A MANUAL TIMER DELETING A TIMER 49 49 OVERLAPPING TIMERS 50 ENABLING RECORD LINK 9 48 50 Remote Control Setup IMPROVING RECEIVER CONTROL OPERATING OTHER DEVICES THE RECOVER BUTTON 52 54 64 SENDING DISCRETE POWER ON AND OFF 65 10 Customizing Your Receiver ATTACHING AN EXERNAL HARD DRIVE 68 CUSTOMIZING THE GUIDE AND CHANNEL LISTS CHANGING LANGU
Table of Contents 11 Connections CONNECTING TO THE TV 80 CONNECTING TO YOUR DISH ANTENNA CONNECTING TO A DISH TAILGATER 83 84 MOBILEDISH™: USING YOUR VIP 211Z AS A MOBILE RECEIVER 84 CONNECTING AN OVER-THE-AIR ANTENNA 86 SCANNING FOR OVER-THE-AIR CHANNELS 86 USING TROUBLESHOOTING TOOLS 90 Reference TROUBLESHOOTING TABLES 94 REMOTE CONTROL DEVICE CODES 105 Appendix LIMITED WARRANTY 108 RESIDENTIAL CUSTOMER AGREEMENT FCC COMPLIANCE Index iv 119 117 109
Introduction Introduction to DISH Services What you’ll find in this chapter: • WELCOME • HOW TO USE THIS GUIDE • ABOUT YOUR DISH ACCOUNT • WATCHING TV NOW • ABOUT SATELLITE TV RECEPTION • MOVING ON-SCREEN LOGO 1
Chapter 1 Welcome WELCOME Thank you for choosing DISH. You are about to experience the excitement and convenience of our Direct Broadcast Satellite (DBS) service, which delivers the very best picture and sound quality. DISH consistently provides the latest products and satellitedelivered services—with high performance, ease of operation, and a wide variety of entertainment options. HOW TO USE THIS GUIDE This section explains how the guide is divided and the conventions used throughout.
Introduction How to Use this Guide Guide Conventions • • • • The names of remote control buttons are all uppercase. Example: Press SAT. On-screen menu options are bold. Example: Select System Setup. Select means to move the highlight to an on-screen option or choice in a list and press SELECT on the remote control. Example: Select the Locks option. The instructions in this guide are shown in one of two ways: – Instructions in the form of pictures are handy if you’d like to learn something quickly.
Chapter 1 About Your DISH Account ABOUT YOUR DISH ACCOUNT This section describes how to order your packages and provides information on how to find information about your DISH account. Ordering Your Programming Packages Before you can enjoy your new receiver, order your programming packages. You can also add programming using the Customer Support Application through DishHOME.
Introduction Watching TV Now WATCHING TV NOW After you have ordered your programming package, you can begin enjoying the features of your new satellite TV receiver. When you complete these simple tours, you’ll be familiar with the remote control and be able to find a program to watch. Finding a Program to Watch If you want to know more about watching TV, see Chapter 3 - Finding Programs to Watch.
Chapter 1 Additional Services ADDITIONAL SERVICES Pay-Per-View Catch all the action on Pay-Per-View. Take a break from regular TV and order the latest movies, sports, and special events. Be sure broadband Internet is connected to your receiver before you order a Pay-Per-View event. ABOUT SATELLITE TV RECEPTION Satellite television uses satellites in a stationary orbit over the Earth to deliver television and audio programming.
Introduction Moving On-screen Logo MOVING ON-SCREEN LOGO Whenever the receiver is turned off using the remote control or front panel POWER button, the DISH logo and helpful tips displays on your TV screen. This feature is included with your receiver to assure you that the connections between your receiver and TV(s) are not lost and also provides useful information about your receiver and its features. Press POWER or SELECT on the remote control to resume watching satellite TV programming.
Chapter 1 Notes 8
Satellite Receiver About Your Satellite Receiver What you’ll find in this chapter: • REMOTE CONTROL • SATELLITE RECEIVER FRONT PANEL • SATELLITE RECEIVER BACK PANELL • USING THE MENUS • USING TEXT FIELDS 9
Chapter 2 Remote Control REMOTE CONTROL The remote control gives you easy access to all the features of your satellite receiver. You can program the remote to control the satellite receiver and up to three other devices (see page 54). These devices can be a TV, a VCR or DVD/BD player, and a third device. The remote control uses IR signals to control both the receiver and other devices that the remote is programmed to control.
Satellite Receiver Remote Control Remote Control Buttons SAT Mode Input Press once for Input Press and hold for Recover Receiver Menu Access receiver features and settings Power & TV Power Top button turns the receiver on/off, Bottom button turns the TV on/off (programming required) Page Buttons Page up/down in menus Program Guide Display current and future satellite program listings Themes Search for programs using Themes Browse See what is on other channels while watching TV Recall Arrows/Select
Chapter 2 Remote Control Remote Control Buttons—TV Mode TV/Video Power and TV Power top and bottom button Switch between TV inputs Turn TV on/off TV Menu Access menu features available on some TVs Volume Control TV volume Mute Arrows/Select Buttons Turn TV volume on or off Channel up/down on TV, navigate TV menus/modes and select desired TV option Recall Return to last TV channel viewed (or input, depending on your TV) Number Buttons Enter a desired channel number on TV Picture-In-Picture (PIP
Satellite Receiver Remote Control Remote Control Buttons—DVD Mode To use the features described in this section, make sure your are in DVD mode by pressing the DVD Mode button. You can also use this mode to operate a VCR instead of a DVD player. Remote programming is required.
Chapter 2 Satellite Receiver Front Panel SATELLITE RECEIVER FRONT PANEL Power Turns receiver Smart Card Slot power on/off, press and hold Slot for a future to reset receiver smart card Arrows Change channels up/down, and move around in on-screen menus and guides System Info Displays the System Information Screen Select Selects menu items SATELLITE RECEIVER BACK PANEL Ethernet Port Connection to your home broadband network Audio/Video Output High-quality standard-definition connection to your TV a
Satellite Receiver Using the Menus USING THE MENUS The menus make using the receiver and selecting programs quick and easy. Use the menus to control the receiver and to use its features, such as setting locks, choosing a program, or creating a favorites list. Open and Close Menus You can open the menus in either of two ways: • Press MENU to open the Main Menu, then open any of the other menus from the Main Menu.
Chapter 2 Using Text Fields List of Choices in the Menus When you make a choice in a list, the receiver does not apply the change until you select Done. If you do not want to save any changes, select CANCEL to discard all the changes made in the menu. There are two types of lists: • A single choice list allows you to select only one choice at a time. If you select another choice, your previous choice is deselected. • A multiple choice list allows you to select more than one choice at one time.
Satellite Receiver Using Text Fields Using the On-screen Keyboard Use the on-screen keyboard letters to type the information. Use the LEFT, RIGHT, UP, and DOWN ARROWS to navigate around the keyboard. Select the characters you want. Using the Number Pad Use the letters above the NUMBER PAD on the remote control while the highlight is in the field.
Chapter 2 Tips TIPS • If you do not do anything in a menu for several minutes, the menu automatically closes. This will discard any changes you made, and displays the program you were watching. • On the remote control, press FORMAT (*) on the remote control to change the aspect ratio (display shape) of HD and SD channels. • Keep from accidentally changing the channel or input on your TV by programming the remote in Limited Mode.
Watching TV Finding Programs to Watch What you’ll find in this chapter: • CHANGING CHANNELS • USING THE PROGRAM GUIDE • USING THE BROWSE BANNER • USING THEMES AND SEARCH 19
Chapter 3 Changing Channels CHANGING CHANNELS Using the Up and Down Arrows While watching TV, press the UP and DOWN ARROWS on your remote control to change channels one channel at a time. You can also change the channels the same way using the UP and DOWN ARROWS on the receiver front panel. Entering a Channel Number While watching TV, if you know the specific channel you want to watch, enter the channel number using the NUMBER PAD on the remote control.
Finding Programs to Watch Using the Browse Banner • The Program Guide shows programs on now and coming on within the next two days. The guide does not show programs that have ended. 1 2 Tue 1/22 120 HIST 6:30 pm 7:00 pm 3 7:30 pm 118 A&E 116 MOMAX 114 ESPN 112 HGTV Press GUIDE Press SELECT Use the UP and DOWN ARROWS to highlight a program currently broadcasting While using the Program Guide, you can: • Press PAGE UP or PAGE DOWN to move a page of channels at a time.
Chapter 3 Using Search to Find a Program To see what is coming up on other channels, press the UP or DOWN ARROW while the Browse Banner is open. 1 TUE 6/19 110 FOOD While watching a program, press BROWSE 2 Giada at Home 1:30pm - 2:00pm NR Barefoot Contessa 3 2:00pm - 2:30pm NR Use the UP or DOWN ARROWS to browse current programs and the RIGHT ARROW to browse future programs Press SELECT If you select a current program, the receiver will tune to that channel.
Finding Programs to Watch Finding a Program by its Theme If you select a program that is on now, the receiver tunes to that program. If you choose a future program, the Create Timer screen will display. See Chapter 8: Timers for more information. Using Search History After you have searched previously for programs or other information, your receiver builds a history. You can use the Search History to re-search programming instead of typing the information again.
Chapter 3 Tips TIPS • Press INFO to get more information about the program you highlighted. • Press VIEW LIVE TV to cancel almost any screen and return to watching TV. • Skip forward 24 hours (and then back again) at a time in the Program Guide by pressing the SKIP FWD (SKIP BACK) button on the remote control. QUESTIONS 24 • How can I customize the Program Guide to show only my favorite channels? You can set up a Favorites List.
Pay Per Programs Order and Watch Pay-Per-View What you’ll find in this chapter: • ORDERING A PAY-PER-VIEW PROGRAM • REVIEWING PAY-PER-VIEW ORDERS 25
Chapter 4 Ordering a Pay-Per-View Program ORDERING A PAY-PER-VIEW PROGRAM To order Pay-Per-View programs, you must connect the receiver to your broadband home network through the Ethernet port. After you order a Pay-Per-View program, you can watch it on all of the broadband-connected receivers on your DISH account. Using the remote control, you can order the exact same program for each receiver but you pay for the program only once (the program must be the same date, time, and channel).
Pay-Per-View Tips TIPS • You can connect an external hard-disk drive to the USB port on the back panel of the receiver and record programs (see page 68). • You can prevent others from purchasing Pay-Per-View programs by using locks. • Tune to Channel 500 for a list of what’s playing on Pay-Per-View. QUESTIONS • How can I order an event for all my receivers? – Order on each receiver, one at a time with the remote control. Make sure broadband Internet is connected to each receiver.
Chapter 4 Notes 28
Favorites Lists Setting Up Your Favorites Lists What you’ll find in this chapter: • WHAT ARE FAVORITES LISTS? • CREATING OR CHANGING FAVORITES LISTS • NAMING FAVORITES LISTS • USING FAVORITES LISTS 29
Chapter 5 What are Favorites Lists? WHAT ARE FAVORITES LISTS? Favorites Lists are custom lists of your favorite channels. You can create and change the lists, adding and removing channels as you wish. Your favorite channels can be grouped into up to four lists. • When using a Favorites List, the Program Guide and Browse Banner display only the channels in that Favorites List. When you use the remote control UP or DOWN ARROW to change channels, the receiver skips channels that are not on the list.
Favorites Lists Naming Favorites Lists 1 Press MENU on your DISH remote control. Select Preferences, and then Favorites. 2 Select the list that you want to change, or select List 1, List 2, List 3, or List 4 to create a list. 3 Select Modify List. 4 Using the SELECT button, add or delete channels from the list. 5 Select DONE. NAMING FAVORITES LISTS You can name your Favorites Lists whatever you want, up to eight characters long.
Chapter 5 Using Favorites Lists USING FAVORITES LISTS Press GUIDE to open the Program Guide. Press GUIDE again to select the next Favorites List. Press GUIDE repeatedly to scan through all the available lists. Note: GUIDE only works in this manner if the Guide button is selected under MENU, Preferences, Favorites and Guide Options. You can tell which favorites lists is active by looking in the Program Guide. List: All Chan TIPS • Two lists cannot have the same name.
Locks Securing Your Receiver What you’ll find in this chapter: • WHAT ARE LOCKS? • CREATING OR CHANGING RATINGS LOCKS • CREATING OR CHANGING CHANNEL LOCKS • LOCKING OR UNLOCKING PAY-PER-VIEW CHANNELS • HIDING ADULT CONTENT OR LOCKED CHANNELS • LOCKING OR UNLOCKING THE FRONT PANEL • CREATING OR CHANGING A PASSWORD • LOCKING AND UNLOCKING YOUR RECEIVER 33
Chapter 6 What are Locks? WHAT ARE LOCKS? Locks allow you to password-protect programming based on ratings, or on a channel-bychannel basis. When you have locked the receiver: • If you try to access a locked item or open the Locks menu, the receiver displays a message prompting you to enter the password. • The receiver allows you three attempts to enter the correct password. If you fail to enter the correct password, the receiver does not allow you to try again for several minutes.
Locks Creating or Changing Ratings Locks CREATING OR CHANGING RATINGS LOCKS You can lock programs based on Motion Picture Association of America (MPAA) ratings (PG, PG-13, etc.) and expanded ratings (violence, language, etc.). 1 Press MENU and select Locks. 2 If the receiver is locked, enter the password using the NUMBER PAD. Select OK. 3 Select Ratings Locks. 4 Highlight the least restrictive rating that you want to block.
Chapter 6 Creating or Changing Ratings Locks PG-13—Parents Strongly Cautioned. Some Material May Be Inappropriate For Children Under 13. A PG-13 rating is a sterner warning by the Rating Board to parents to determine whether their children under age 13 should view the motion picture, as some material might not be suited for them.
Locks Creating or Changing Ratings Locks TV-G—General Audience. Most parents would find this program suitable for all ages. Although this rating does not signify a program designed specifically for children, most parents may let younger children watch this program unattended. It contains little or no violence, no strong language and little or no sexual dialogue or situations. TV-PG—Parental Guidance Suggested. This program contains material that parents may find unsuitable for younger children.
Chapter 6 Creating or Changing Channel Locks CREATING OR CHANGING CHANNEL LOCKS You can lock any channel, including Pay-Per-View and over-the-air channels. This type of lock keeps anyone from viewing these channels unless they enter the correct password. 1 Press MENU and select Locks. 2 If the receiver is locked, enter the password using the NUMBER PAD. Select OK. 3 Select Channel Locks. 4 Highlight and select each channel that you want to lock or unlock. Press UP or DOWN ARROW to highlight the channel.
Locks Locking or Unlocking Pay-Per-View Channels LOCKING OR UNLOCKING PAY-PER-VIEW CHANNELS This locks all Pay-Per-View channels. This type of lock keeps anyone from viewing these channels by using the UP or DOWN ARROWS or the remote control NUMBER PAD. You also can lock individual Pay-Per-View channels by using channel locks. 1 Press MENU and select Locks. 2 If the receiver is locked, enter the password using the NUMBER PAD. The receiver displays stars (*) as you enter the digits of the password.
Chapter 6 Locking or Unlocking the Front Panel 3 Select Hide Adult to remove the adult channels from the channel lists or Show Adult to display the adult channels in channel lists. Select Hide Locked to remove locked channels from the channel lists or Show Locked to display locked channels in channel lists. 4 Select Yes. Make sure the receiver is locked as described on page 41.
Locks Creating or Changing a Password CREATING OR CHANGING A PASSWORD The first thing to do before using the receiver locks is set up your password. 1 Press MENU and select Locks. 2 If the receiver is locked, enter the password using the NUMBER PAD. The receiver displays stars (*) as you enter the digits of the password. Select OK. 3 To change your password, select Change Password. To create a new password, select Lock System. 4 If requested, enter the current password using the NUMBER PAD. Select OK.
Chapter 6 Tips 1 Press MENU and select Locks. 2 If the receiver is locked, enter the password using the NUMBER PAD. The receiver displays stars (*) as you enter the digits of the password. Select OK. 3 Select Lock System or Unlock System. If you are locking the receiver, the receiver displays a message prompting you to enter a password. 4 Enter a password, using the NUMBER PAD. The receiver displays stars (*) as you enter the digits of the password. Select OK. 5 Confirm the password by re-entering it.
Your DISH Account Accessing Your Information What you’ll find in this chapter: • CUSTOMER SUPPORT 43
Chapter 7 Customer Support CUSTOMER SUPPORT An important feature of your satellite TV receiver is Customer Support. This menu provides convenient access to your DISH account to review your statement, pay your bill, upgrade programming, and more. Make sure you connect an active broadband Internet connection through the Ethernet port to use the Customer Support Features. Press MENU and then select Customer Support.
Timers Setting Up and Using Timers What you’ll find in this chapter: • TIMERS • USING THE TIMERS LIST • SETTING UP AN AUTOMATIC TIMER • SETTING UP A MANUAL TIMER • DELETING A TIMER • OVERLAPPING TIMERS • ENABLING RECORD LINK 45
Chapter 8 Timers TIMERS A timer is your instruction telling the receiver the programs you want to view in the future. If you have an external hard drive connected to the receiver, you have a 9 day Electronic Program Guide and Event Based Recording. For record timers, you select a specific program on a specific channel, and tell the receiver how often you want to record that program. For more information on connecting an external hard drive, see page 68.
Remote Control Timers When a Timer Starts For two minutes before a timer starts a recording, the receiver may display a digital countdown (timer reminder) on the TV screen. This countdown disappears when the program begins. While the countdown is displayed, you can do one of the following options: 1:41 • Press CANCEL to clear the symbol from the TV screen. This does not stop the timer from starting. • Press INFO or SELECT to see more information on the timer.
Chapter 8 Using the Timers List USING THE TIMERS LIST Use the Timers List to: • View the general list of timers. • Create a Manual timer. • Edit a timer. 1 2 Delete or Edit Timers 7 Select Delete or Edit Press MENU, and select Timers SETTING UP AN AUTOMATIC TIMER You can create an automatic timer for a future event. The following instructions explain the simplest way to set up an automatic timer.
Remote Control Setting Up a Manual Timer SETTING UP A MANUAL TIMER 1 2 3-4 Select Create Timer Priority: 4 of 4 Timer Frequency Once Weekly Daily Mon-Fri Create Timer Timer Type VCR Auto Tune Reminder Ext 5 6 118 - A&E 116 - GAME Start Early: 1min End Late: 3min 114 - E! Timers Select the frequency and type of timer 7 112 - HGTV Select channel Edit Time Select Edit Time Press MENU, and select Timers 9-10 7-8 Channels 120 - HIST Start Time: Hr./Min. 7:01 End Time: Hr./Min.
Chapter 8 Overlapping Timers OVERLAPPING TIMERS If you try to create event timers for overlapping programs, the receiver displays a screen with the dates and times of both programs. The receiver also displays this screen if a program time has changed, causing one timer to overlap another. You must delete or edit one of the timers. ENABLING RECORD LINK Your receiver has a timer feature called Record Link.
Remote Control Setup Setting Up Your Remote Control What you’ll find in this chapter: • IMPROVING RECEIVER CONTROL • OPERATING OTHER DEVICES • THE RECOVER BUTTON • SENDING DISCRETE POWER ON AND OFF 51
Chapter 9 Improving Receiver Control IMPROVING RECEIVER CONTROL These instructions help you improve your remote control settings to best operate your dish antenna. Making the Remote Work with the Receiver These instructions configure your remote. 1 Turn your receiver and TV on, and press SYSTEM INFO on the front of the receiver Confirm that you see the System Info screen Press RECORD.
Receiver Customization Improving Receiver Control 1 Press SYSTEM INFO on the receiver's front panel. The System Info screen displays on the TV and shows the Remote Address. Write down the Remote Address: 2 Press and hold SAT on your remote control for about three seconds, until all of the Mode buttons light up, and then release SAT. 3 Use the NUMBER PAD to enter any number between 1 and 16, but not the one you wrote in step 1. 4 Press POUND (#).
Chapter 9 Operating Other Devices Confirming Remote Control Operation 2 1 3 Check batteries and press SAT Mode If no operation, press SYSTEM INFO on the receiver to display the System Info Screen Press RECORD 4 Press POWER 1 Make sure the remote has fresh batteries and is in SAT mode. 2 Press SYSTEM INFO on the receiver front panel to display the system information screen.
Receiver Customization Operating Other Devices Turning Limited Mode On and Off Press PAGE UP to turn Limited Mode on. Press PAGE DOWN to turn Limited Mode off Press and hold the correct Mode button until all Mode buttons light. Release Mode button Press POUND (#) 1 Press and hold the correct mode button (for example, TV) until all of the mode buttons light. Release the mode button. 2 Press: • PAGE UP to turn Limited Mode on. • PAGE DOWN to turn Limited Mode off. 3 Press POUND (#).
Chapter 9 Operating Other Devices 2 Using the insert of device names and codes that came with the remote control, find the brand name of the device. If the brand is not listed, see Programing using Device Codes Scan. 3 Press and hold the Mode button until all the other mode buttons light up, and then release the button. The Mode button flashes. For example, hold TV for a TV until all of the other mode buttons light. When you release it, TV flashes. 4 For AUX only.
Receiver Customization Operating Other Devices 3 For AUX Mode only. Press 0 for a second TV, 1 for a second DVD and/or VCR, or 2 for a tuner, amplifier, or audio receiver. Press STAR(*). This step programs the type of device that you want to program in AUX mode. If you are not programming in AUX mode, skip to step 4. 4 Press POWER. Your remote is now in scan mode. 5 Press the UP or DOWN ARROW repeatedly until the device turns off.
Chapter 9 Operating Other Devices Learning From Another Device’s Remote Use this procedure if you are unable to find a code that allows your DISH remote to control your device of if some of the commands are not functioning as you expect after programming your DISH remote to control your device (in TV, DVD, or AUX modes). Use this procedure to have your DISH remote learn the commands of the other device’s remote control.
Receiver Customization Operating Other Devices 3 On the DISH remote, press and hold the Mode button you want to use for the device until all the Mode buttons light up (approximately three seconds), and then release it. The selected Mode button flashes continuously.
Chapter 9 Operating Other Devices Checking the Device Codes You can find out what device code you’ve set for each remote control mode (TV, DVD, and AUX). DVD DVD 1 Press and hold the appropriate mode button until all the other mode buttons light up, and then release the button. The Mode button flashes. For example, hold TV for a TV until all of the other mode buttons light. When you let go, TV flashes. 2 Press POUND (#) twice. Watch the mode light to determine your code.
Receiver Customization Operating Other Devices Controlling a Tuner or Amplifier Use the following remote control buttons to control a tuner, amplifier, or audio receiver. When the remote control is set up, press the AUX mode button to set the remote to AUX mode. The AUX mode button stays lit for two seconds to show you’ve set the remote to AUX mode. Make sure to keep the remote in AUX mode to use the following buttons.
Chapter 9 Operating Other Devices To Use a Tuner or Amplifier’s Volume Control Note: You must first program the tuner or amplifier into the AUX mode of the remote control to use these steps.
Receiver Customization Operating Other Devices Programming to Control a Second Dish Antenna If you have a second DISH antenna installed, you can use this remote in AUX mode to operate your other receiver in addition to operating the first receiver. When you program the remote to operate the other receiver, the remote sends out IR signals to the receiver so the line of sight to the second dish antenna must be unobstructed.
Chapter 9 The Recover Button THE RECOVER BUTTON Use RECOVER if you accidentally change the TV channel or video input and have a snowy, blue, or black screen on your TV. When you press RECOVER as described below, the remote control sends commands to your TV to change channels or video inputs to get back to watching satellite programming. This procedure works only if you have accidentally changed the TV channel or video input.
Receiver Customization Sending Discrete Power On and Off SENDING DISCRETE POWER ON AND OFF Discrete power ON and power OFF IR commands are used when programming macro commands into universal remotes. Using an ON-only or OFF-only command is more effective than a toggle ON/OFF command when trying to make sure the dish antenna is reliably in one state or the other.
Chapter 9 Notes 66
Customizing Your Receiver Personalizing Your Satellite Receiver What you’ll find in this chapter: • USING AN EXTERNAL HARD DRIVE • CUSTOMIZING THE GUIDE AND CHANNEL LISTS • CHANGING LANGUAGES • USING CLOSED CAPTIONING • SETTING UP AUDIO OUTPUT • RESETTING TO FACTORY DEFAULTS • SCHEDULING RECEIVER UPDATES • INACTIVITY STANDBY 67
Chapter 10 Using an External Hard Drive USING AN EXTERNAL HARD DRIVE You can expand the storage capacity of your receiver by connecting a compatible USB 2.0 hard disk drive. Connecting an external hard drive to your receiver allows you to record and archive programs. Warning 865 The attached USB storage device needs to be reformatted to support DISH Network DVR functionality. All existing data on the device will be erased. Do you want to reformat the device? Purchase an external USB 2.
Connections and Setup Using an External Hard Drive 5 Once the feature has been activated, you’ll receive a popup asking if you want to format the drive—formatting is necessary to store your recorded programs on the external hard drive. After selecting Yes, anything on the external hard drive is erased, the drive is formatted, and then the receiver reboots. You can use the Manage Device option to view and manage programs stored on the external hard drive.
Chapter 10 Customizing the Guide and Channel Lists CUSTOMIZING THE GUIDE AND CHANNEL LISTS You can set up the on-screen Program Guide to list channels in descending order, with the highest channel number at the bottom of the screen, or in ascending order, with the highest channel number at the top of the screen. The default setting is to list channels in descending order.
Connections and Setup Customizing the Guide and Channel Lists • Large. Choose this option if you would like to see video in the upper right corner and four rows of channels per page. 3 Select Done. Channel Display Preferences The Chan Preference option on the Guide Format menu allows you to customize how your HD and SD channels display in the Program Guide.
Chapter 10 Changing Languages CHANGING LANGUAGES You may be able to change the language of some programs. An alternate language may not be available for all programs. Some programs, such as movies, indicate at the beginning whether an alternate language or descriptive audio is available. An alternate language applies only to the audio part of a program and does not change the language used in the menus displayed by the receiver.
Connections and Setup Setting Up Audio Output To enable or disable closed captions and adjust how they are displayed, use the following steps: 1 2 Caption On/Off Preferences 8 Closed Caption 6 Press MENU and select Preferences, then Closed Captions 3 1 Turn Captions On (or Off) Select from the list of options 1 Press MENU. Select Preferences, then select Closed Captions. 2 Select Captions On/Off. 3 Select CC is On (to turn captions on) or CC is Off (to turn captions off), then select Done.
Chapter 10 Setting Up Audio Output Note: Not all programs contain a Dolby Digital sound track. 2 1 Decoder 5 3-4 Done Connect receiver to an external decoder System Setup 6 Audio Output 6 Select Done Select from the options Press MENU and select System Setup, then Audio Output 1 Connect an external Dolby Digital decoder to the receiver’s back panel Digital Audio Output using an HDMI cable (available at consumer electronics stores).
Connections and Setup Resetting to Factory Defaults 4 If Volume Leveling is desired, select Enable to turn on Volume Leveling. Volume leveling keeps the volume levels consistent between programs and commercials, preventing drastic volume changes while watching television. Note: When volume leveling is enabled, only the digitial PCM and RCA analog line outputs are affected. 5 Select Done.
Chapter 10 Scheduling Receiver Updates SCHEDULING RECEIVER UPDATES The receiver comes scheduled to update the Program Guide at 3:00 am every day. This section describes how to change the Updates settings. Note: This feature does not interfere with scheduled timers. 1 2 Preferences 8 3 Updates 4 Done Press MENU and select Preferences, then Updates Select Done Select a time for daily updates 1 Press MENU, select Preferences, and then select Updates.
Connections and Setup Tips 2 Select Preferences, and then Updates. 3 Highlight the number of hours of inactivity before the receiver waits before turning off. 4 Select Done. Note: Select Defaults to reset the changes you’ve made to this feature. TIPS • To take full advantage of Dolby Digital 5.1 surround sound, you need an HDMI cable connection to a stereo system that supports this feature. QUESTIONS • Why is my audio in another language? You may have selected an alternate language.
Chapter 10 Notes 78
Connections Connecting Your Satellite Receiver What you’ll find in this chapter: • CONNECTING TO THE TV • CONNECTING TO YOUR DISH ANTENNA • CONNECTING TO A DISH TAILGATER • CONNECTING AN OVER-THE-AIR ANTENNA • SCANNING FOR OVER-THE-AIR CHANNELS • USING TROUBLESHOOTING TOOLS 79
Chapter 11 Connecting to the TV CONNECTING TO THE TV High-Definition Connection: HDMI Cable The HDMI (High-Definition Multimedia Interface) connection provides high-quality audio and video to your HDTV or HD Monitor using one cable. If your HDTV or monitor has an HDMI connection available, this is the recommended connection.
Connections and Setup Connecting to the TV 4 Change the HDTV settings to match your TV’s display settings. 5 Change the TV to display from the HD input you connected in the previous sections. If you can see a picture, you are finished. 6 Repeat steps 4 and 5 until the TV displays video from the receiver. Setting Up to Display in HD Once the receiver has been activated with qualifying DISH HD programming, you will be able to receive HD programs.
Chapter 11 Connecting to the TV Standard-Definition Connections 1 L R Connect receiver and TV with RCA Composite cables 2-4 5 Turn SDTV and receiver on and confirm picture Confirm sound and volume 1 Connect the receiver to the TV using the following connection. Note: Connecting your TV directly to the audio/video outputs of your receiver will assure a more vivid picture and enhance your viewing enjoyment.
Connections and Setup Connecting to Your Dish Antenna CONNECTING TO YOUR DISH ANTENNA Connect your TV to the receiver using the previous sections before connecting the receiver to the dish antenna. 1-2 4 3 SATELLITE IN 6 7 8 SATELLITE IN Label cables Connect receiver to dish system 5 Continue with the Installation Wizard, Wait as the system programming the downloads software remote to the receiver. and updates the receiver. When Select Continue finished the when finished. receiver restarts.
Chapter 11 Connecting to a DISH Tailgater CONNECTING TO A DISH TAILGATER The 211z receiver supports the mobile antenna, DISH Tailgater, providing you with your satellite programming while away from home. For detailed and up-to-date information on setting up a Tailgater, please see the Quick Start Guide and the Tailgater User’s Guide that came with your Tailgater mobile antenna.
Connections and Setup MobileDISH™: Using Your ViP 211z as a Mobile HD Receiver Manual Mobile Satellite Antennas (Require Pointing) To use your ViP 211z receiver to assest with point your manual mobile satellite antenna, follow these instructions: 1 Connect your ViP 211z receiver to your TV. 2 Connect your ViP 211z receiver to a power outlet. Wait a few minutes. 3 Follow the on-screen Installation Wizard to pair your remote.
Chapter 11 Connecting an Over-the-Air Antenna CONNECTING AN OVER-THE-AIR ANTENNA If you want to receive digital channels from an over-the-air antenna in addition to your dish antenna programming, connect the over-the-air tuner/antenna to your receiver. • The USB OTA TUNER connects to your receiver's USB 2.0 port and can be used to receive and view programming on the TV from an over-the-air antenna. • Connect a USB over-the-air tuner to the OVER-THE-AIR ANTENNA IN port.
Connections and Setup Scanning for Over-the-Air Channels 2 On the remote control, press MENU, select System Setup, and then Local Channels. If this is the first time you have opened the Local Channels screen, it will have no channels listed. 3 Scan for channels by selecting Scan Locals. 4 The scan will take a few minutes to complete. When it finishes, the results will show how many channels the scan found. If you want to stop the scan before it is completed, select Cancel.
Chapter 11 Scanning for Over-the-Air Channels About Over-the-Air TV Broadcasts Over-the-air TV signals are broadcast by local TV stations from a transmitter tower. You receive over-the-air TV signals using an indoor or outdoor antenna instead of the dish antenna. You are likely familiar with analog over-the-air TV signals - these are the signals that have been used to broadcast TV for many years. New digital over-the-air TV signals are broadcast and received in the same way.
Connections and Setup Scanning for Over-the-Air Channels • Broadcasters may choose to multicast, which allows them to provide multiple standard-definition channels in the same bandwidth used to provide a high-definition channel. • These factors are outside of DISH's control. Additional Installation Considerations • Follow local and National Electric Code requirements for grounding the antenna. • RG-6 coaxial cable is preferred for the OVER THE AIR ANTENNA IN connection.
Chapter 11 Using Troubleshooting Tools USING TROUBLESHOOTING TOOLS Your receiver has troubleshooting tools that you can use to solve many common problems. Resetting Your Receiver 2 3 1 Acquiring satellite signal message displays. May download Program Guide. Press front panel POWER button and hold until front panel light blinks and release Returns to Programming 1 Press and hold the receiver POWER button until the front panel lights blink. 2 Release the POWER button.
Connections and Setup Point Dish and Check Switch The Point Dish and Check Switch screens are helpful to the Customer Service Representatives. You may be asked to display these screens when you call DISH. Even though there are items that can be changed, only change them when specifically directed by a Customer Service Representative. Warning: Running the Check Switch test while the receiver has low or no signal will result in incorrect receiver settings and cause you to lose channels.
Chapter 11 Notes 92
Reference Troubleshooting and Remote Codes What you’ll find in this chapter: • TROUBLESHOOTING TABLES • REMOTE CONTROL DEVICE CODES 93
Reference Troubleshooting Tables TROUBLESHOOTING TABLES Use these tables if you have problems using the system. Look in this section for a description of the problem before calling the Customer Service Center. Many problems arise from basic misunderstandings of how the system works, especially when you are just becoming familiar with it. To solve a particular problem, do the following: 1 Review the section in this Guide that relates to the problem.
Reference Troubleshooting Tables Message Numbers Message Number Possible Reason What to Do 001 There may be a problem with the multi-dish switch. Check the coaxial cables and their connections to and from the multi-dish switch. Make sure that all required cables are in place, and check that all cable connections are tight and dry (for outdoor cables). Refer to mydish.com/support for additional steps.
Reference Troubleshooting Tables Message Number Possible Reason What to Do The receiver may not be connected to an active broadband Internet connection. • You must connect the receiver to an active broadband Internet connection at all times. If you install two or more receivers, you must connect each receiver to an active connection at all times. • Call the Customer Service Center at 1-800-333-DISH (3474) for help checking the credit limit and/or to get authorization to make a purchase.
Reference Troubleshooting Tables Message Number Possible Reason What to Do 078, 079, 080 You may not have connected the receiver to an active broadband Internet connection, or the Internet connection may be defective. Connect the receiver to an active broadband Internet connection. Make sure that the Internet connection to which you connect the receiver is working properly. Note: To order Pay-Per-View programs, you must keep each receiver connected to an active broadband Internet connection.
Reference Troubleshooting Tables Remote Control What Is Happening Possible Reason What to Do When you press a button on the remote control, the receiver does not do what you expect. The remote control may be missing batteries, the batteries may be incorrectly placed in the remote, the batteries may be weak or dead, or there may be InfraRed (IR) interference in the room. • Install four new AAA batteries in the remote control.
Reference Troubleshooting Tables Program Guide or the Browse Banner What Is Happening Possible Reason What to Do In the Program Guide, some channels have a red background. Red means that you have not subscribed to that channel. You must subscribe to a channel before you can view it. • If you want to buy a channel, go to mydish.com/myaccount, log into your account, and select the My Programming option from the side menu bar, or call the Customer Service Center at 1-800-333-DISH (3474).
Reference Troubleshooting Tables What Is Happening Possible Reason What to Do Your receiver may be experiencing signal loss due to something blocking your dish’s view of the sky, the dish being mis-aligned, or weather. • Make sure that the satellite dish has a clear line of sight to the satellite. • Check whether branches or leaves have grown into the line of sight. • Make sure that the satellite dish is aimed at the satellite. Check the strength of the signal using the Point Dish screen.
Reference Troubleshooting Tables Favorites Lists What Is Happening Possible Reason What to Do You press the remote GUIDE button while the Program Guide is displayed. You find that you can apply only the All Chan, My Channels, or My HD Channels list. If you have not added channels to any custom Favorites List, you will be able to apply only the All Chan, My Channels, or My HD Channels lists. You must add channels to a custom Favorites List before you can apply it.
Reference Troubleshooting Tables What Is Happening Possible Reason What to Do You set up an event timer for a program that is repeated (such as a regularly scheduled program), but the timer does not operate for a showing of the program. You may have set up a timer with an incorrect frequency. Remember that a Once event timer operates just one time. A Mon.-Fri. event timer operates Monday through Friday on the same channel at the same time. A Daily event timer does the same, Monday through Sunday.
Reference Troubleshooting Tables Hearing A Program What Is Happening Possible Reason What to Do The receiver front panel power light is on and there is a good picture on the TV set, but you do not hear any sound. • You may have muted the sound, or set the volume so low that you cannot hear it. • The audio connections may not be properly connected. • You have selected Dolby Digital/PCM when there is no Dolby digital soundtrack. • Check the volume level on the TV or audio device.
Reference Troubleshooting Tables You find that you are not able to cancel a Pay-Per-View program. You ordered a Pay-Per-View program, and then decided not to watch it. You cannot cancel an order for a PayPer-View program, whether it was just ordered or ordered earlier. Your setup includes more than one receiver. You order a Pay-Per-View program, but it does not appear on all of the receivers. You ordered a Pay-Per-View program, and want it to be available on all the receivers in your setup.
Reference Remote Control Device Codes REMOTE CONTROL DEVICE CODES Included with your remotes are lists containing the manufacturer codes for programming the remote to control your TV, VCR, Blu-ray Disc™ or DVD player, or audio equipment. Every attempt has been made to include all codes. If your device brand is not listed or if the codes listed do not work, then the DISH remote may not control your specific device. In some cases, codes may operate some but not all of the buttons.
Reference Remote Control Device Codes 106
• LIMITED WARRANTY • RESIDENTIAL CUSTOMER AGREEMENT • FCC COMPLIANCE 107
Appendix Limited Warranty LIMITED WARRANTY This Limited Warranty is a legal document. Keep it in a safe place. Remember to retain your Bill of Sale for warranty service! Any items returned without a copy of the Proof of Purchase will be considered out of warranty. What the Warranty Covers • This warranty extends only to the original user of the equipment and is limited to the purchase price of each part.
Appendix Residential Customer Agreement RESIDENTIAL CUSTOMER AGREEMENT Thank you for choosing DISH Network®. To view this Residential Customer Agreement in Spanish, please visit dish.com or call us at 800-333-DISH (3474) and we will send you a copy. Para ver este acuerdo en español por favor visite dish.com o llame all 1800-333-DISH (3474) y le enviaremos una copia.
Appendix Residential Customer Agreement representations, warranties or guarantees as to the availability or content of such websites and information, including without limitation: (i) the accuracy, availability, sequence, completeness, timeliness, copyright compliance, legality, content, validity, or quality of any such websites or information; or (ii) whether using the software contained in such receivers may result in accessing unintended, inappropriate or objectionable content.
Appendix Residential Customer Agreement F. Attorneys’ Fees/Collections. If we use an attorney or a collection agency to collect any money you owe us or to assert any other right that we may have against you, including without limitation, any breach of any agreement you may have with DISH Network or one of our affiliates, you agree to pay the reasonable costs of such collection or other action.
Appendix Residential Customer Agreement D. DVR. DISH Network’s digital video recorder (“DVR”) products allow you to record programming in digital format. Total available recording time varies depending on your receiver and the nature of the programs being recorded. DISH Network does not guarantee access to or recording of any particular programming, or that any such programming will not be deleted from your DVR product.
Appendix Residential Customer Agreement 6. TRANSFER OF ACCOUNT, SERVICES OR EQUIPMENT You may not assign or transfer your Services without our written consent, which will not be unreasonably withheld. Provided however, if you lease Equipment or your account has an outstanding balance, then the withholding of consent to assign or transfer your Services shall not be deemed unreasonable. 7. LIMITATION OF OUR LIABILITY A. INTERRUPTIONS AND DELAYS.
Appendix Residential Customer Agreement B. Physical Address/Change of Address. When setting up your DISH Network account, you must provide us with the physical address where your Equipment will be located and your Services will be provided. A post office box does not meet this requirement. You must give us immediate notice of any change of name, mailing address, telephone number, or physical address where your Equipment is located.
Appendix Residential Customer Agreement EXHIBIT 1 - FEES In addition to any amounts due for your Services and any other amounts due under this Agreement or any applicable Package Plan Agreement, you agree to pay the fees listed in the table below (“Fees”) if and when applicable. DISH may change these Fees, increase or decrease these Fees, or impose additional Fees at any time upon notice to you.
Appendix Residential Customer Agreement 116 Type of Fee Amount Description of When Fee Applies External Hard Drive Activation Fee $40.00 One-time fee charged if you have a ViP receiver and you choose to connect an external hard drive to that receiver. Late Payment Fee $7.00 You do not pay your bill in full on or before its due date (unless you are receiving Services pursuant to a Pre-Pay Promotion). Returned Payment Fee $10.
Appendix FCC Compliance FCC COMPLIANCE The following text is extracted from Federal Communications Commission (FCC) regulations, as of the publication date of this Guide. Contact the FCC (see following) or your library for the complete text of the regulations. Compliance Information Statement This device complies with Part 15 of the FCC Rules.
Appendix FCC Compliance 118
A Account, Your 4 Accessing on Your TV 44 Adding Channels 4 Additional Services 6, 7 Ordering Programming 4 All Children (TV-Y) Rating 36 All Episodes 46 Alternate Language 75 Amplifier/Tuner Volume Control 65 Antenna Connecting 86 ARCHOS portable media players 71 Attention Message 99 Audio/Video Output 85 Audio Ouput 76 B Back Panel 14 Batteries 10 Browse, Favorites Lists 30 Browse Banner 21 Troubleshooting 103 Buttons Front Panel 14 Remote Control 11, 12, 13 C Changing Channels 20 Troubleshooting 101 Ch
Index Low Battery Warning 10 M Mature Audience Only (TV-MA) TV Rating 37 Menus 15 Canceling a Procedure 16 Choices 16 Closing 15 Highlighting Options 15 On-screen Keyboard 17 Opening 15 Selecting Options 15 Text Fields 16 Troubleshooting 109 Message Numbers 99 Missed Recordings 47 Missing Channels 27 MobileDISH™ Automatic 87 Manual 88 MPAA Ratings 35 Multimedia 70 N New Episodes 46 NR/AO MPAA Rating 36 No Picture on TV 83 Not Rated (NR/AO) MPAA Rating 36 Number Pad 17 O On-screen logo 7 Over-the-Air Ant
Index Residential Customer Agreement 114 Restricted (R) MPAA Rating 36 Diagnostics 95 Error Message 99 Favorites Lists 105 Hearing a Program 107 Locks 108 Menus 109 Message Numbers 99 Missing Channels 32 No Picture on the TV 83 Pay-Per-View 109 Program Guide, Browse Banner 103 Recover Button 67 Remote Control 102 Resetting Your Receiver 95 Snowy, Blue, or Black Screen 67 Timers 51, 105 Tools 95 Tuner/Amplifier Volume Control 65 Watching a Program 103 S Safety v SAT Mode 11 Satellite Receiver Back Panel 1
Index 122
Receiver Information Write the following information in the spaces provided below. You may need to provide this information if you call the Service Center. To get the Conditional Access Numbers, display the System Info screen (see Ordering Your Program Packages).
