Warning and Attention Symbols You must be aware of safety when you install and use this system. This User Guide provides various procedures. If you do some of these procedures carelessly, you could injure or kill yourself or damage equipment or property. Some other procedures require special attention.
Table of Contents Important Safety Instructions ......................... vii Introduction ........................................................ 1 WELCOME ................................................................... 2 HOW TO USE THIS USER GUIDE ................................... 2 ABOUT YOUR DISH NETWORK ACCOUNT .................... 4 WATCHING TV NOW .................................................... 5 ADDITIONAL SERVICES ................................................
Table of Contents SATELLITE RECEIVER BACK PANEL ........................... 21 USING THE ON-SCREEN MENUS ................................. 22 USING TEXT FIELDS .................................................. 23 QUESTIONS ...............................................................24 TIPS .......................................................................... 24 Finding Programs to Watch ............................ 25 CHANGING CHANNELS ...............................................
Table of Contents Locks ................................................................. 43 WHAT ARE LOCKS? .................................................. 44 CREATING OR CHANGING A PASSWORD .....................45 LOCKING AND UNLOCKING YOUR RECEIVER ............... 45 CREATING OR CHANGING RATINGS LOCKS ................ 46 CREATING OR CHANGING CHANNEL LOCKS ............... 47 LOCKING OR UNLOCKING PAY-PER-VIEW CHANNELS . 48 HIDING ADULT CONTENT OR LOCKED CHANNELS .......
Table of Contents Record Future Programs ................................. 61 TIMERS AND RECORDINGS ......................................... 62 USING THE TIMERS LIST ............................................ 65 USING THE DAILY SCHEDULE ..................................... 65 SETTING UP AN AUTOMATIC TIMER ............................66 SETTING UP A MANUAL TIMER ...................................66 SETTING UP A DISHPASS™ TIMER ........................... 67 DELETING A TIMER ............................
Table of Contents TIPS ........................................................................ 102 QUESTIONS .............................................................102 Connections and Setup ................................. 103 CONNECTING TO THE NEARBY TV (TV1) .................. 104 CONNECTING TO THE REMOTE TVS (TV1 OR TV2) ... 107 CONNECTING TO YOUR DISH ANTENNA .................... 111 CONNECTING THE PHONE LINE ................................
Table of Contents vi
Important Safety Instructions 1 Read these instructions. 2 Keep these instructions. 3 Heed all warnings. 4 Follow all instructions. 5 Do not use this apparatus near water. 6 Clean only with a dry cloth. 7 Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions. 8 9 Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
Safety Note to Satellite TV System Installer: This reminder is provided to call the satellite TV system installer’s attention to Article 820-40 of the National Electrical Code (NEC) that provides guidelines for proper grounding and, in particular, specifies that the cable ground shall be connected to the grounding system of the building as close to the point of cable entry as practical.
Introduction Introduction to DISH Network Services What you’ll find in this chapter: • WELCOME • HOW TO USE THIS USER GUIDE • ABOUT YOUR DISH NETWORK ACCOUNT • WATCHING TV NOW • ADDITIONAL SERVICES • ABOUT SATELLITE TV RECEPTION • WHY CONNECT TO A PHONE LINE OR BROADBAND • MOVING ON-SCREEN LOGO 1
Chapter 1 Welcome WELCOME Thank you for choosing DISH Network. You are about to experience the excitement and convenience of our Direct Broadcast Satellite (DBS) service, which delivers the very best picture and sound quality. DISH Network consistently provides the latest products and satellite-delivered services—with high performance, ease of operation, and a wide variety of entertainment options.
Introduction How to Use this User Guide Guide Conventions • • • • • • • The names of remote control buttons are all uppercase. Example: Press SAT. Select means to move the highlight to an on-screen option or choice in a list and press SELECT on the remote control. Example: Select the Locks option. This guide uses HD for high definition and SD for standard definition. Where this guide mentions nearby TV, it is referring to TV1, the TV nearest the receiver.
Chapter 1 About Your DISH Network Account ABOUT YOUR DISH NETWORK ACCOUNT This section describes how to order your packages and provides information on how to find information about your DISH Network account. Ordering Your Programming Packages Before you can enjoy your new receiver, order your programming packages. 1 Press POWER on the front panel to turn on the receiver. 2 Press SYSTEM INFO on the front panel to display the receiver’s System Information menu on the nearby TV screen.
Introduction Watching TV Now WATCHING TV NOW After you have ordered your programming package, you can begin enjoying the features of your new satellite TV receiver. When you complete these simple tours, you’ll be familiar with the remote control and be able to find a program to watch, pause live TV, and record your favorite shows. Finding a Program to Watch If you want to know more about watching TV, see Chapter 3: Finding Programs to Watch starting on page 25.
Chapter 1 Watching TV Now Pausing Live TV Here’s something you can’t do with regular old TV: pause live TV because someone’s at the door or calling you on the phone or there’s something you just have to do right now. For more about the pause feature of your receiver, see Pausing a Program on page 54. Recording and Playing Back a Program Take this tour to learn how to make basic recordings of your favorite shows.
Introduction Additional Services ADDITIONAL SERVICES Pay-Per-View Catch all the action on Pay-Per-View. Take a break from regular TV and order the latest movies, sports, and special events. For details on ordering Pay-Per-View events, see page 34. Be sure to connect an active phone line to your receiver before you order a Pay-Per-View event (see the instructions on page 112). DISH On Demand Enjoy movies and other programming any time without schedules, without waiting and without leaving your home.
Chapter 1 Why Connect to a Phone Line or Broadband Solar Interference Twice a year, the sun moves to a position behind the DISH Network satellites as they orbit the Earth. This event occurs during a few days at the beginning of the spring and the beginning of the autumn and lasts only a few minutes. During these brief periods, you will not be able to see programs on DISH Network. When the sun has moved from behind the satellites, the programs will reappear.
Introduction Tips satellite TV programming. Make sure you are using the correct remote for your TV-viewing location (see page 12 for details). TIPS • • Always have the latest software—Turn off the receiver when you’re not using it. Order Pay-Per-View with your remote control—Keep an active phone line connected to the receiver. Not only will you have Pay-Per-View at your fingertips, but you’ll also avoid unnecessary charges. QUESTIONS • • • How do I find something to watch? Refer to page 5.
Chapter 1 Notes Notes 10
Receiver & Remote Controls About Your Satellite Receiver What you’ll find in this chapter: • SATELLITE RECEIVER OVERVIEW • DUAL AND SINGLE MODES • REMOTE CONTROL • SATELLITE RECEIVER FRONT PANEL • SATELLITE RECEIVER BACK PANEL • USING THE ON-SCREEN MENUS • USING TEXT FIELDS 11
Chapter 2 Satellite Receiver Overview SATELLITE RECEIVER OVERVIEW This section gives you an overview of your DISH Network satellite TV receiver system. Satellite Receiver This dual-tuner satellite receiver with digital video recorder can view/record standarddefinition (SD) and high-definition (HD) DISH Network programming on two TVs or view/ record over-the-air digital/HD broadcasts on the nearby HDTV.
Satellite Receiver Dual and Single Modes The video displayed on the remote TV is always in standard definition (SD). Highdefinition satellite programming can be viewed on the remote TV; however, it is downconverted for viewing on the remote TV. The remote TV is also referred to as “TV2.” You can tell your receiver is in Dual Mode because the front panel mode indicator will light and the menu and other screens will display Dual Mode (as shown below).
Chapter 2 Dual and Single Modes Single Mode Single Mode provides dual-tuner receiver features—like Picture-in-Picture (PIP) and the ability to watch one live program while recording another—to all connected TVs. Single Mode delivers the same programming to all of the TVs connected to the satellite receiver and allows control by either remote control. The format of the programming shown on the remote TV(s) is standard-definition (SD); high-definition (HD) is shown only on the nearby TV.
Satellite Receiver Remote Control Switching Between Dual and Single Mode Put the satellite receiver in Single or Dual Mode by pressing the front panel MODE button. Keep the following items in mind when switching the satellite receiver between Dual and Single Mode: Dual Mode Single Mode Indications Dual Mode front panel indicator lights. Single Mode front panel indicator lights. Recording The Recording front panel indicator lights to show whether TV1, TV2, or both are currently recording.
Chapter 2 Remote Control Types of Remote Controls Remote Control 1 uses infrared (IR) signals to: Remote Control 2 uses UHF Pro signals to: • Control TV1 menus for the nearby TV in Dual Mode. • Control TV2 menus for the remote TVs in Dual Mode. • Control the satellite receiver in Single Mode. • Control the satellite receiver in Single Mode. IR signals travel only short distances (40 feet or less), and cannot go through walls or other solid objects.
Satellite Receiver Remote Control Remote Control Batteries The remote control comes with four AAA batteries. When you replace old batteries, you should replace all of the batteries. Use batteries of the same kind, for example, alkaline or carbon zinc. Don’t mix batteries of different kinds. Alkaline batteries last longer. 1 Press down on the top of the battery cover and slide the cover off. 2 Take out all of the old batteries. 3 Put the new batteries in.
Chapter 2 Remote Control Remote Control Buttons SAT Mode Input Press once for Input Press and hold for Recover Receiver Power & TV Power Top button turns the receiver on/off, Bottom button turns the TV on/off (programming required) Receiver Menu Access features and settings in your satellite receiver Page Buttons Page up/down in menus Program Guide Display the on-screen guide Themes Search for programs using Themes Recall Go back to last channel viewed Info Get info on programs Browse See what is
Satellite Receiver Remote Control TV Mode TV/Video Switch between TV inputs TV Power top and bottom button Turn TV on/off TV Menu Access menu features available on some TVs Mute Turn TV volume on or off Volume Control TV volume Arrows/Select Buttons Channel up/down on TV, navigate TV menus/modes and select desired TV option Recall Go back to last channel viewed (or input, depending on your TV) Number Buttons Enter a desired channel number, or navigate thorugh menus Picture-In-Picture (PIP) Buttons
Chapter 2 Remote Control DVD Mode To use the features described in this section, make sure your are in DVD mode by pressing the DVD Mode button. You can also use this mode to operate a VCR instead of a DVD player. Remote programming is required.
Satellite Receiver Satellite Receiver Front Panel SATELLITE RECEIVER FRONT PANEL Note: Your receiver may look slightly different than the unit shown above.
Chapter 2 Using the On-screen Menus USING THE ON-SCREEN MENUS The menus make using the receiver and selecting programs quick and easy. Use the menus to control the receiver and to use its features, such as setting locks, choosing a program, or creating a favorites list. Open and Close Menus You can open the menus in either of two ways: • • Press MENU to open the Main Menu, then open any of the other menus from the Main Menu.
Satellite Receiver Using Text Fields • A single choice list allows you to select only one choice at a time. If you select another choice, your previous choice is deselected. • A multiple choice list allows you to select more than one choice at one time. If you select another choice, your previous choice(s) stays selected. Canceling a Procedure You can cancel a procedure in any of three ways: • • • If you want to return to watching a program, press VIEW LIVE TV.
Chapter 2 Questions While in the Text Field When the cursor is in the text field: • Press the LEFT ARROW to delete characters. • Press FORMAT/* to backspace without deleting characters. • Press 0 to enter a blank space, such as between words. • Use the RIGHT ARROW to forward space without deleting characters. QUESTIONS • • Why would I want to put the receiver in Single Mode? When the satellite receiver is in Single Mode, you can use the PIP functions.
Finding Programs to Watch Watching TV What you’ll find in this chapter: • CHANGING CHANNELS • USING THE PROGRAM GUIDE • USING THE BROWSE BANNER • USING THEMES AND SEARCH • USING PICTURE-IN-PICTURE 25
Chapter 3 Changing Channels CHANGING CHANNELS There are two basic ways to change the channel on your satellite TV receiver: • • Use UP and DOWN ARROWS on your remote control Enter a channel number with the NUMBER PAD Using the Up and Down Arrows While watching live TV, if you want to change the channels one at a time to see what’s on, press the UP and DOWN ARROWS on your remote control. You can also change the channels the same way using the UP and DOWN ARROWS on the receiver front panel.
Finding Programs to Watch Using the Program Guide • • The Program Guide shows which Favorites List is active. If All Chan is active, the Program Guide shows all the channels. The All Sub list shows only the channels in your subscription. The All HD list shows only the HD channels in your subscription. If you set up another list, the Program Guide shows only the channels on that list. See page 39 for information on Favorites Lists.
Chapter 3 Using the Browse Banner USING THE BROWSE BANNER Use the Browse Banner to see what other programs are on while not missing the program you are watching. When the Browse Banner is open, you will see the Program Banner information on the current program at the top of the screen, and on the left side of the Browse Banner at the bottom of the screen. At the bottom right of the screen is information on the program that is coming on next on the same channel.
Finding Programs to Watch Using Themes and Search USING THEMES AND SEARCH Use the Themes and Search Feature to find exactly what you want to watch. This section shows you how to use Themes to find your favorite programs by type (for example, movies, sports, news), or by keyword (if you’re looking for a particular actor or description). You can list programs by the theme of their contents, (for example, just movies or just sports). Use Themes and Search to quickly find programs based on: • • • Theme.
Chapter 3 Using Themes and Search Using Themes 2 1 3 Theme Sub-Theme News / Business Family / Kids Education Series / Specials Music / Arts Religious All News Agriculture Community Talk Entertainment Health Select a theme Press THEMES 4 Get Results Select Get Results Select a sub-theme Using Keywords 3 K E Y W O R D 2 1 All Themes Press SEARCH Select All Themes Select Keyword 4 Cheers_ A B C D E K F G H I L M N O P Q R S Y Z ' - .
Finding Programs to Watch Using Picture-In-Picture USING PICTURE-IN-PICTURE Picture-In-Picture (PIP) lets you watch two programs at once while in Single Mode. The following instructions describe how to use PIP (see page 15 for instructions on changing to Single Mode).
Chapter 3 Questions • • 32 Which remote do I use? – Dual Mode: Use Remote Control 1 for the nearby TV and Remote Control 2 for the remote TV. – Single Mode: Both remotes control the receiver. Why isn’t PIP working? Your receiver is probably in Dual Mode. Press MODE on the front panel to put the receiver in Single Mode if you’d like to use PIP. See page 15 for instructions on Single Mode.
Pay-Per-Programs Available pay-per-programs What you’ll find in this chapter: • PAY-PER-VIEW • DISH ON DEMAND • DISHONLINE 33
Chapter 4 Pay-Per-View PAY-PER-VIEW To order Pay-Per-View programs using your remote control, you must connect the receiver to an active phone line or broadband Internet connection. After you order a PayPer-View program, you can watch it on all of the receivers on your DISH Network account. Using the remote control, you can order the exact same program for each receiver but you pay for the program only once. However, replays of programs are separate events. Go to dishnetwork.
Pay Per Programs DishONLINE Movies & More Considerations • You can repeatedly watch a rented program for the period of time (for example, 24 hours) listed. Rented programs cannot be saved to the My Recordings list. • The My Rentals option shows you how much time you have remaining on rented DISH On Demand Programs. • Be sure to keep Updates and Inactivity Standby enabled so that your receiver always has the latest DISH On Demand programs. See Scheduling Receiver Updates on page 101.
Chapter 4 Considerations • Download speed of programs varies depending on the speed of your Internet connection, the program being downloaded, and usage of the Internet connection by other devices in your home, such as computers. • You have a limited time frame to view rented DishONLINE content before it is automatically deleted from your receiver. You will typically have 7 days to begin viewing a program, then you will typically have 24 hours to finish viewing it.
Pay Per Programs Tips TIPS • • • You can set up the receiver to record Pay-Per-View programs. See page 65 for more details. You cannot record DISH On Demand programs. You can prevent others from purchasing Pay-Per-View programs by using locks (see page 48). Keep an active phone line connected to your receiver so you can order Pay-Per-View programs with your remote control.
Chapter 4 Notes Notes 38
Favorites Lists Setting Up Your Favorites Lists What you’ll find in this chapter: • WHAT ARE FAVORITES LISTS? • CREATING OR CHANGING FAVORITES LISTS • NAMING FAVORITES LISTS • USING FAVORITES LISTS 39
Chapter 5 What are Favorites Lists? WHAT ARE FAVORITES LISTS? Favorites Lists are custom lists of your favorite channels. You can create and change the lists yourself, adding and removing channels as you wish. Your favorite channels can be grouped in as many as four lists for TV1 and four lists for TV2 (in Dual Mode). • • • • • • • • 40 When using a Favorites List, the Program Guide and Browse Banner display only the channels in that Favorites List.
Favorites Lists Creating or Changing Favorites Lists CREATING OR CHANGING FAVORITES LISTS You can create, add channels to, and remove channels from a Favorites List. When you use your Favorites List only those channels in the list are shown in the Program Guide and Browse Banner.
Chapter 5 Tips TIPS • • • • Two lists cannot have the same name. For example, on TV1, you cannot have two lists named “Dad’s List.” However, TV1 and TV2 can have lists with the same names. While in the program guide, press GUIDE to switch Favorites List functions only if you have added channels to the Favorites List. If you have not created a Favorites List, pressing GUIDE switches the receiver between the All Chan, All Sub, and All HD Lists.
Locks Securing Your Receiver and Account What you’ll find in this chapter: • WHAT ARE LOCKS? • CREATING OR CHANGING A PASSWORD • LOCKING AND UNLOCKING YOUR RECEIVER • CREATING OR CHANGING A PASSWORD • CREATING OR CHANGING CHANNEL LOCKS • LOCKING OR UNLOCKING PAY-PER-VIEW CHANNELS • HIDING ADULT CONTENT OR LOCKED CHANNELS • LOCKING OR UNLOCKING THE FRONT PANEL 43
Chapter 6 What are Locks? WHAT ARE LOCKS? Locks allow you to password-protect programming based on ratings, or on a channel-bychannel basis. When you have locked the receiver: • If you try to access a locked item or open the Locks menu, the receiver displays a message asking you to enter the password. • The receiver permits three attempts to enter the correct password. If you fail to enter the correct password, the receiver does not allow you to try again for several minutes.
Locks Creating or Changing a Password CREATING OR CHANGING A PASSWORD Set up your password before using the receiver locks. 1 Press MENU and select Locks. 2 If the receiver is locked, enter the password using the NUMBER PAD. The receiver displays stars (*) as you enter the digits of the password. Select OK. 3 If you are changing an existing password, then select Change Password. If you are creating a password for the first time, then select Lock System and go to step 6.
Chapter 6 Creating or Changing Ratings Locks 1 Press MENU and select Locks. 2 If the receiver is locked, enter the password using the NUMBER PAD. The receiver displays stars (*) as you enter the digits of the password. Select OK. 3 Select Lock System or Unlock System. If you are locking the receiver, the receiver displays a message prompting you to enter a password. 4 Enter a password using the NUMBER PAD. The receiver displays stars (*) as you enter the digits of the password. Select OK.
Locks Creating or Changing Channel Locks CREATING OR CHANGING CHANNEL LOCKS You can lock any channel, including Pay-Per-View and over-the-air channels. 1 Press MENU and select Locks. 2 If the receiver is locked, enter the password using the NUMBER PAD. The receiver displays stars (*) as you enter the digits of the password. Select OK. 3 Select Channel Locks. 4 Highlight and select each channel that you want to lock or unlock. Press UP or DOWN ARROW to highlight the channel.
Chapter 6 Locking or Unlocking Pay-Per-View Channels LOCKING OR UNLOCKING PAY-PER-VIEW CHANNELS This locks all Pay-Per-View channels. You also can lock individual Pay-Per-View channels by using channel locks. 1 Press MENU and select Locks. 2 If the receiver is locked, enter the password using the NUMBER PAD. The receiver displays stars (*) as you enter the digits of the password. Select OK. 3 Select Lock PPV or Unlock PPV. 4 Select Yes. Make sure the receiver is locked as described on page 45.
Locks Locking or Unlocking the Front Panel LOCKING OR UNLOCKING THE FRONT PANEL This lock keeps anyone from using the front panel buttons unless they enter the correct password, but it does not lock the remote control buttons. This option is only available on TV1 menus. 1 Press MENU and select Locks. 2 If the receiver is locked, enter the password using the NUMBER PAD. The receiver displays stars (*) as you enter the digits of the password. Select OK.
Chapter 6 Questions QUESTIONS • • • 50 Why didn’t a lock I set take effect? You have to lock the receiver for any lock you set to take effect. See page 45 for details. Why don’t the locks I set for TV2 work? The locks you set on TV2 are not available in Single Mode. What do I do if I forget my password? If you forget your password, you will need to speak with a Customer Service Representative.
Interactive TV Interacting With Your TV What you’ll find in this chapter: • DISHHOME INTERACTIVE TV • CUSTOMER SERVICE 51
Chapter 7 DishHOME Interactive TV DISHHOME INTERACTIVE TV Press DISH on the remote control or go to channel 100 to view the DishHOME features available with your service. You can order channels, check the news and weather, and even play games. Make sure you connect an active phone line to your receiver. You can enjoy this feature on one TV at a time. CUSTOMER SERVICE An important feature of your satellite TV receiver is Customer Support.
Digital Video Recording Recording & Pausing Live Programs What you’ll find in this chapter: • WHAT IS DVR? • PAUSING A PROGRAM • REVERSE, FAST FORWARD, AND SKIP • SLOW MOTION AND FRAME-BY-FRAME • RECORDING A LIVE PROGRAM • PLAYING A RECORDED PROGRAM • USING RECORD PLUS AND USING RECORD LINK • RECORDING WHILE WATCHING DIFFERENT PROGRAMS • RECORDING OPTIONS • GROUPING AND SORTING RECORDED PROGRAMS 53
Chapter 8 What is DVR? WHAT IS DVR? The Digital Video Recorder (DVR) features let you watch TV the way you want. You can pause, reverse, or skip back through a program. Then you can continue watching TV. Also, you can record and play back programs with full digital audio and video quality, without a VCR. For example, if you get a phone call while you are watching a live or pre-recorded program, you can pause the program, talk on the phone for an hour, restart the program, and not miss any of the action.
Digital Video Recording Reverse, Fast Forward, and Skip REVERSE, FAST FORWARD, AND SKIP This section describes how to use the DVR buttons to move forward and back quickly while you watch TV. Press BACK once to reverse the program 4 times as fast as normal play. Press BACK twice to reverse at 15 times normal speed, three times to reverse at 60 times normal speed, and four times to reverse at 300 times normal speed. The on-screen bar shows how far you’ve gone.
Chapter 8 Recording a Live Program RECORDING A LIVE PROGRAM Note: Programs recorded in HD require up to six times more storage space than programs recorded in SD.
Digital Video Recording Using Record Link USING RECORD LINK Your receiver has a timer feature called Record Link. This feature sends data (audio, video, and other commands) to an external recording device, or ERD, that you can connect to the receiver’s RCA-type outputs.
Chapter 8 Recording While Watching Different Programs 1 Make sure the receiver is in Single Mode by looking at the Single indicator on the front panel. See Switching Between Dual and Single Mode on page 15. 2 Press GUIDE to open the Program Guide. Find a current program you want to record now. 3 Press SELECT to tune to that program. 4 Press RECORD. 5 Select OK to begin recording now or Options to customize your recording settings.
Digital Video Recording Recording While Watching Different Programs 4 Select OK to begin recording now or Options to customize your recording settings. If you selected Options, see Recording Options on page 60 for your choices. 5 Repeat step 1. 6 Press RECORD. Customize your options as described on page 60. 7 Press DVR twice on the remote control. The My Recordings screen will open. You should see the two programs that are recording indicated by the red dot next to the listings.
Chapter 8 Recording Options RECORDING OPTIONS When you set up a timer, you can choose from the following options: • • • • Stop Recording Manually—The receiver will record until you press STOP. Extend End Time—You can extend the stop time for the recording. This option is useful for programs that might run overtime, like sporting events or awards shows. Create a Recurring Timer—You can set up a timer like the one described in Setting Up an Automatic Timer on page 66.
Record Future Programs Setting Up and Using Timers What you’ll find in this chapter: • TIMERS AND RECORDINGS • USING THE TIMERS LIST • USING THE DAILY SCHEDULE • SETTING UP AN AUTOMATIC TIMER • SETTING UP A MANUAL TIMER • SETTING UP A DISHPASS™ TIMER • DELETING A TIMER 61
Chapter 9 Timers and Recordings TIMERS AND RECORDINGS A timer is your instruction telling the satellite receiver the programs you want to view in the future. For most Digital Video Recorder (DVR) timers, you select a specific program on a specific channel, and tell the satellite receiver how often you want to record that program. DVR recordings are listed in the My Recordings screen, which you can find quickly by pressing the remote control’s DVR button twice.
Record Future Programs Timers and Recordings Timer Options The Timer Options screen lets you set the following (not used on all options screens): • • • • • • • • Protect Event—Prevents your programs from being erased when the receiver fills up. Set Resolution—Set the timer to record only HD or SD programs. Note: When setting DishPASS timers for programs available in both HD and SD, by default, the receiver will automatically select the HD program for recording.
Chapter 9 Timers and Recordings Reasons Why Timers are Skipped If a timer is skipped, the reason is stated on the Timers List. • • • • • • Priority—This timer had a lower priority than other events being recorded at the time. User—A user chose to skip that timer. Duplicate event—There is already another timer set to record that program. Event exists in DVR—The program was already recorded and can be seen in the Daily Schedule list. Not a new episode—Used for New Episode timers.
Record Future Programs Using the Timers List Special Considerations When Using Timers • For Locked Programs—You must enter the receiver password before you can create an automatic timer. You can create a manual timer for a locked program without entering the password. However, if you do this, when the timer starts the receiver may display only an error or password entry menu. • For Pay-Per-View Programs—You must order a Pay-Per-View program when you create a timer for it.
Chapter 9 Setting Up an Automatic Timer SETTING UP AN AUTOMATIC TIMER 1 Find a program to record that starts in the future using the Program Guide or Browse Banner. The program can be a satellite or over-the-air program (see page 117 for instructions on connecting an over-the-air antenna to your receiver). 2 Select the future event. The Create Timer screen displays. 3 Select one of the Timer Types (see page 62 for more details). 4 Select the Timer Frequency (see page 62 for more details).
Record Future Programs Setting Up a DishPASS™ Timer 6 Select Options (see page 63 for more details). 7 Select the channel (satellite or over-the-air). Use the UP/DOWN ARROWS, PAGE UP/ DOWN, or NUMBER PAD to find the channel. 8 Select Edit Time. 9 Set the Start Time and End Time, include AM/PM for each. 10 Set the Date. 11 Select Done. 12 Select Create Timer. SETTING UP A DISHPASS™ TIMER DishPASS lets you create timers to record programs automatically based on your search criteria.
Chapter 9 Deleting a Timer 5 Enter your search criteria. You can use the keyboard shown on the screen or you can use the letters above the NUMBER PAD buttons on the remote control while the highlight is in the Enter Search Criteria field. See Using Text Fields on page 23 for instructions. 6 Select Options as described on page 63. 7 Select Create Timer. When the receiver has completed your search, the Timer Schedule will display the results.
Record Future Programs Tips TIPS • • • • Make sure the Updates feature is enabled as described on page 101. By enabling this feature, the Program Guide will have the most up-to-date information, and can adjust or create timers accordingly. Weekly, Daily, and Monday-Friday timers move only if the program is within one hour earlier or four hours later than the original time the timer was set up. These timers will adjust their length if their program's time block is extended.
Chapter 9 Notes Notes 70
Remote Control Setup Personalizing Your Remote Controls What you’ll find in this chapter: • IMPROVING RECEIVER CONTROL • CONTROLLING OTHER COMPONENTS • SETTING UP BY LEARNING FROM ANOTHER REMOTE • USING THE SYSTEM WIZARD • THE RECOVER BUTTON • SENDING DISCRETE POWER ON AND OFF • TIPS • QUESTIONS 71
Chapter 10 Improving Receiver Control IMPROVING RECEIVER CONTROL These instructions help you improve your remote control settings to best operate your satellite receiver. Changing the Address for Remote Control 2 Because UHF signals travel long distances and go through walls, a neighbor’s remote may control your receiver by mistake. To keep this from happening, you can change the remote address. You can also use these instructions to change the address on Remote Control 1.
Remote Controls Improving Receiver Control Checking the Remote Control Address 1 Press and hold the SAT mode button until all of the mode buttons light up, then release it. 2 Press POUND (#) twice. The SAT mode button will flash the same number of times as the address number (for example, three flashes means address 3). Confirming Remote Control Operation 1 Make sure the remote has fresh batteries and is in SAT mode.
Chapter 10 Improving Receiver Control Adjusting the Remote Control Antenna Be sure to set the remote control antenna (back of the receiver) straight up so you can use the remote control from as far away as possible. Don't let the antenna touch anything. If your UHF Pro Remote Control 2 isn't working well from far away, you may be experiencing interference from objects near your receiver.
Remote Controls Improving Receiver Control Installing a UHF Attenuator Unwanted UHF signals may interfere with signals from the remote control to the receiver. To prevent such interference, you can install a 10 dB attenuator (available from many consumer electronics parts stores). Adding this attenuator will help keep out stray UHF signals, but it will also cut down how far away you can use the remote control. 1 Remove the remote control antenna from the REMOTE ANTENNA input on the receiver’s back panel.
Chapter 10 Controlling Other Components CONTROLLING OTHER COMPONENTS To use the remote to control other devices (such as a TV, DVD player, VCR, tuner, amplifier, or other DISH Network satellite receiver), you must first program it to control these devices. You can do this by any of the following procedures: • • • • Setting Up Using Device Code Tables on page 77 Setting Up Using Device Codes Scan on page 78 Setting Up by Learning from Another Remote on page 80 Using the System Wizard on page 82.
Remote Controls Controlling Other Components Setting Up Using Device Code Tables Set up the remote to control other devices using the device codes listed on page 137. In the instructions below, the column on the left contains the instructions and the column on the right provides additional information. Instructions 1 2 3 4 5 6 7 8 9 10 11 Additional Information Turn the device on. Use the device’s front panel buttons or its remote control.
Chapter 10 Controlling Other Components Setting Up Using Device Codes Scan If the code for your device is not listed in the tables starting on page Codes First Left or if you could not find a code that worked for your device, use this procedure to scan the remote control’s memory for the device code. In the instructions below, the column on the left contains the instructions and the column on the right provides additional information.
Remote Controls Controlling Other Components Checking the Device Codes Use these steps to find the device code you’ve set for each remote control mode (TV, DVD or VCR, and AUX). Instructions 1 Press and hold the mode button until all the other mode buttons light up, and then release the button. The mode button flashes. 2 Press the POUND (#) button twice. Watch the mode light to determine your code.
Chapter 10 Controlling Other Components Setting Up by Learning from Another Remote After you have programmed your DISH Network remote to control your devices (in TV, DVD or AUX modes), you may find not all of the commands used by the devices’ original remote controls function as you expect. The learning function of your DISH Network remote control can support these commands.
Remote Controls Controlling Other Components 4 To start learning commands for this mode: • • If you've found a code for that device, first program the code. Now press and release RECALL, then hold RECORD for about three seconds. If you have not programmed a code for that device, press and hold RECORD for three seconds. To find and program the device code, use the instructions for Setting Up Using Device Code Tables on page 77 or Setting Up Using Device Codes Scan on page 78.
Chapter 10 Controlling Other Components Using the System Wizard By pressing and holding the 0 (zero) key on your DISH Network remote control, you enter the System Wizard. The System Wizard can help you diagnose certain problems you may be having with your DISH Network remote control, including: • • • Remote Is Not Recognized Adjust Remote Configuration Resolve Address Conflict Remote Is Not Recognized The remote control may not be immediately recognized by your receiver.
Remote Controls Controlling Other Components Adjust Remote Configuration You may see a screen asking you to adjust the physical configuration of the remote control. Configure the remote key and the UHF/IR switch as shown on the screen, and then select Continue. Resolve Address Conflict You may also see a screen noting that your remote control is not set to the same address as your receiver.
Chapter 10 Controlling Other Components Controlling a Tuner or Amplifier Use the following remote control buttons to control a tuner or amplifier. When the remote control is set up as described on pages 76 and 84, press the AUX mode button to set the remote to AUX mode. The AUX mode button will stay lit for two seconds to show you’ve set the remote to AUX mode. Make sure to keep the remote in AUX mode to use the following buttons.
Remote Controls Controlling Other Components To set the remote back to adjust the TV volume (steps 1-5 set up the remote and steps 6-7 make sure the remote is set up correctly): Programming to Control a Second Satellite Receiver If you have another DISH Network satellite receiver installed, you can use this remote in AUX mode to control it along with your new receiver. When you program the remote to control this other receiver, the remote will send out IR signals to the receiver.
Chapter 10 The Recover Button THE RECOVER BUTTON Use RECOVER if you have a snowy, all blue, or black screen on your TV and cannot get the picture back from your satellite receiver. When you press RECOVER as described, the remote control sends commands to your TV to change channels or video inputs to get back to watching satellite programming. This procedure works only if you have accidentally changed the TV channel or video input.
Remote Controls Sending Discrete Power On and Off • On a remote TV, RECOVER must be programmed to tune your remote TV to the specific channel to receive TV2 programming (for example, channel 60), using the instructions on page 86. Note: Press any remote control button other than RECOVER to end this procedure. Note: If RECOVER is not programmed to a specific channel, RECOVER will first try to tune your TV to channel 3, then channel 4, and then other video inputs with each press of RECOVER.
Chapter 10 Tips satellite receiver is reliably in one state or the other.
Receiver Customization Personalizing Your Satellite Receiver What you’ll find in this chapter: • • • • • • • • • • • USING SHARED VIEW MODULATOR SETUP USING MULTIMEDIA USING CALLER ID CUSTOMIZING THE GUIDE AND CHANNEL LISTS CHANGING LANGUAGES USING CLOSED CAPTIONING USING DOLBY® DIGITAL SURROUND SOUND RESETTING TO FACTORY DEFAULTS SCHEDULING RECEIVER UPDATES INACTIVITY STANDBY 89
Chapter 11 Using Shared View USING SHARED VIEW Shared View is a feature of Single Mode that lets you activate the TV2 audio and video outputs to display the same programming as the TV1 outputs. While using this feature, both Remote Control 1 and Remote Control 2 for your satellite receiver can control what is displayed on all TVs connected to the system. This feature is available only in Single Mode.
Receiver Customization Using Multimedia USING MULTIMEDIA Photos Copy photos from select digital cameras and storage devices to the receiver’s DVR hard drive for viewing on the connected TV (options vary by receiver model). Now you don’t have to pass photos around or have a crowd of people hover around your digital camera.
Chapter 11 Using Multimedia Warning Connect Hard Drive to receiver’s USB port Purchase an external USB 2.0 Hard Drive 865 The attached USB storage device needs to be reformatted to support DISH Network DVR functionality. All existing data on the device will be erased.
Receiver Customization Using Multimedia Portable Media Players You can take your recorded content on the go with a portable media player from ARCHOS. Visit www.archos.com for compatible models and a free DISH Network plug-in. A one-hour standard-definition program will transfer in only about five minutes! Copy protection for certain content may apply. See www.dishnetwork.com/content/faq/ copy_protection/ for more information.
Chapter 11 Using Caller ID USING CALLER ID Caller ID displays on your TV if you subscribe to Caller ID from your local phone company. To use this feature make sure you have a phone line connected to the receiver, Caller ID is enabled on your phone line and that the Caller ID option is selected on your receiver. Setting Up Caller ID Display Use these instructions to enable or disable Caller ID. Caller ID Screens When you receive a call, you will see a Caller ID popup screen.
Receiver Customization Customizing the Guide and Channel Lists Using Caller ID History Use the following instructions to view and delete numbers from your Caller ID History. CUSTOMIZING THE GUIDE AND CHANNEL LISTS You can set up the on-screen Program Guide to list channels in descending order, with the highest channel number at the bottom of the screen, or in ascending order, with the highest channel number at the top of the screen. The default setting is to list channels in descending order.
Chapter 11 Customizing the Guide and Channel Lists Changing the Guide Display The receiver comes set to display the Program Guide with video in the upper right corner. However, you can change the way the Program Guide displays.
Receiver Customization Customizing the Guide and Channel Lists channel lists. To change the channel display, you must first scan for over-the-air channels (refer to Scanning for Over-the-Air Channels on page 118). 3-4 Select Chan Display 5-6 1 Press MENU, select System Setup, and then Local Channels. 2 Select Chan Display. Note: Changing the channel display preference may cause timers on those channels to be lost.
Chapter 11 Changing Languages CHANGING LANGUAGES You may be able to change the language of some programs. Some programs, such as movies, indicate at the beginning whether an alternate language or descriptive video is available. An alternate language applies only to the audio part of a program and does not change the language used in the menus displayed by the receiver.
Receiver Customization Using Closed Captioning USING CLOSED CAPTIONING The receiver has many options for Closed Captioning (CC), which allow you to change the feature to suit your needs. Also, you can display captions when you play back programs recorded on the receiver's DVR (Digital Video Recorder), even if you didn't have them turned on at the time the program was recorded.
Chapter 11 Using Dolby® Digital Surround Sound USING DOLBY® DIGITAL SURROUND SOUND Dolby Digital gives you the capability to enjoy programs in surround sound. An external decoder is required to enjoy this feature. Refer to your decoder’s user’s guide. Note: Not all programs contain a Dolby Digital sound track. The receiver uses an optical port for outputting digital audio. The optical output can provide two audio data types: Dolby Digital and Linear PCM (only Dolby Digital can provide full 5.
Receiver Customization Resetting to Factory Defaults RESETTING TO FACTORY DEFAULTS You can reset the receiver to discard any changes you have made to the receiver, except for remote control address settings and locks. Resetting the receiver to factory default settings also discards all Favorite Lists except the All Chan, All Sub, and All HD lists. You cannot reset the receiver to default settings to discard a password you have forgotten.
Chapter 11 Inactivity Standby INACTIVITY STANDBY If your receiver is on for a preset period of time without any activity (for example, no channel changes), the Inactivity Standby feature turns off the receiver so that you’ll always have the latest Program Guide and DISH On Demand (if available on your model). Enabling this feature (recommended) also improves the reliability of your receiver. To change the settings for this feature, complete the following: 1 Press MENU.
Connections and Setup How to Connect Your Satellite Receiver What you’ll find in this chapter: • CONNECTING TO THE NEARBY TV (TV1) • CONNECTING TO THE REMOTE TVS (TV1 OR TV2) • CONNECTING TO YOUR DISH ANTENNA • CONNECTING THE PHONE LINE • CONNECTING A BROADBAND INTERNET CONNECTION • CONNECTING A VCR TO THE REMOTE TV • CONNECTING AN OVER-THE-AIR ANTENNA • USING TROUBLESHOOTING TOOLS 103
Chapter 12 Connecting to the Nearby TV (TV1) CONNECTING TO THE NEARBY TV (TV1) This section describes how to connect receiver TV1 output ports to a nearby TV. Select one of the following methods. Note: If you would like to put the receiver in a remote location (closet, cabinet, etc.), be sure to get the replacement remote control that uses UHF Pro signals to control TV1. Call your DISH Network retailer or go to www.dishnetwork.com, select Shop, and then click on Accessories.
Connections and Setup Connecting to the Nearby TV (TV1) YPbPr Connections The YPBPR (component) connections provide high-quality video to your HDTV or HD monitor. 2 1 L 3 R AUDIO Connect receiver and monitor with YPbPr Component connections Connect receiver and monitor with Audio cables Turn monitor and receiver on and confirm picture 4 Confirm sound and volume 1 Connect between the YPBPR component connections on the receiver and the nearby TV using component video cables.
Chapter 12 Connecting to the Nearby TV (TV1) Setting Up to Display in HD Once the receiver has been activated with qualifying DISH Network programming, you will be able to receive HD programs to watch. Use the following steps to select the desired HDTV format.
Connections and Setup Connecting to the Remote TVs (TV1 or TV2) CONNECTING TO THE REMOTE TVS (TV1 OR TV2) This section describes how to connect the receiver’s HOME DISTRIBUTION connection to the cable-ready remote TV located in another room away from the receiver. You can use these instructions to connect TVs in your house to see programming from TV1 or TV2. This installation uses your in-home cable system.
Chapter 12 Connecting to the Remote TVs (TV1 or TV2) 3 Find three channels next to each other on one of your remote TVs that do not pick up any signals from over-the-air or cable broadcasts (they should show nothing but snow or static). These channels must fall in one of the two ranges below. For example, if you find that cable channels 75, 76, and 77 do not pick up any broadcasts, pick these channels since they fall into the range below for cable channels.
Connections and Setup Connecting to the Remote TVs (TV1 or TV2) 13 With the Modulator Setup screen displayed on the nearby TV, use Remote Control 1 to do the following: a Under TV2 Out (or TV1 Out), select either Air (air channel numbers) or Cable (for cable channel numbers) based on what you wrote down in step 5. b Under TV2 Out (or TV1 Out), use the UP and DOWN ARROWS to change the modulator channel to the one you wrote in step 5. c Select Done.
Chapter 12 Connecting to the Remote TVs (TV1 or TV2) 18 Disconnect the cable TV service cable or antenna cable from the splitter input, if necessary. Make sure the disconnected cable is capped or otherwise protected from the weather. 19 Disconnect the cable coming from the receiver HOME DISTRIBUTION port from the splitter. If you do not know which cable this is, go to the next step. Otherwise, go to step 21.
Connections and Setup Connecting to Your Dish Antenna CONNECTING TO YOUR DISH ANTENNA If okay, select Done, then select Done again 1 Before you can begin connecting your receiver to your dish antenna, you must first complete the preceding sections to connecting your TVs to the receiver. 2 Connect two RG-6 coaxial cables between the SATELLITE IN 1 and SATELLITE IN 2 ports on the receiver’s back panel to two available ports on either the switch, DISH Pro Plus Separator, or LNBF in your existing system.
Chapter 12 Connecting the Phone Line CONNECTING THE PHONE LINE You must keep the receiver connected to an active telephone line (or broadband network connection) to order Pay-Per-View programs, use all of the DishHOME Interactive features, or use other services from DISH Network with your remote control. Note: You may be able to use a wireless modem jack. However, this may not support all the features of this receiver, such as Caller ID. See www.dishnetwork.com for compatible modem products.
Connections and Setup Connecting a Broadband Internet Connection Phone System Setup You must set up the receiver for your telephone system (touch tone or rotary), and set a telephone number prefix, if you need a prefix to make an outside call. Note: A prefix is different than an area code. 1 Press MENU, then select System Setup, Installation, and then Phone System. 2 Select the Touch Tone or the Rotary Phone option in the Phone Type list.
Chapter 12 Connecting Using DishCOMM CONNECTING USING DISHCOMM DishCOMM is a robust network technology based on HomePlug 1.0 standard that allows compatible DISH Network satellite receivers to send and receive data via the power lines in your home. DishCOMM allows one or more receivers to "share" another receiver's phone connection (see step 4, below), or to use a DishCOMM Modem connected to the phone line (see step 5, below), which eliminates the need for a physical phone-line connection to a receiver.
Connections and Setup Connecting Using DishCOMM 5 If no receivers in the house have a phone jack located close enough for a physical connection, the DishCOMM Modem can be shared among multiple DishCOMMcompatible receivers, as follows: a Connect a phone line to the modem. b Create the DishCOMM Network (see instructions, above). c Ensure that all receivers display "Remote" on the Phone System menu under Connection Mode.
Chapter 12 Connecting a VCR to the Remote TV CONNECTING A VCR TO THE REMOTE TV Below is an example of how to connect a VCR to your satellite TV system. For this installation, always leave your VCR powered on so that the TV can receive satellite programming. If you turn off your VCR, your TV will not be tuned to the correct channel to receive satellite programming. Note: Connecting your TV directly to the satellite receiver provides the best audio and video quality.
Connections and Setup Connecting an Over-the-Air Antenna CONNECTING AN OVER-THE-AIR ANTENNA If you want to receive digital channels from an over-the-air antenna in addition to your satellite receiver programming, connect the over-the-air antenna to your ViP® series receiver’s optional tuner module, or to your TV distribution equipment. • • • • • The MODULE EXPANSION PORT on your receiver's back panel can be used to install an optional over-the-air tuner module which may be obtained separately.
Chapter 12 Connecting an Over-the-Air Antenna Scanning for Over-the-Air Channels With your over-the-air antenna adjusted for best reception, use these instructions to scan for over-the-air channels for the nearby TV. 1 Make sure you have your over-the-air antenna connected to the optional module’s OVERTHE-AIR ANTENNA IN connection. 2 Press MENU, select System Setup, and then Local Channels. If this is the first time you have opened the Local Channels screen, it will have no channels listed.
Connections and Setup Connecting an Over-the-Air Antenna Peaking Your Over-the-Air Antenna 1 2 Channel MENU Main Menu Program Guide Thursday, January 20 Themes & Search 2 Customer Support 3 Multimedia 4 Locks 5 System Setup 6 Daily Schedule 7 Preferences 8 Cancel 0 3 1 6:25 pm 114 E! 1 009 Celebrity Homes 5:30 pm - 7:00 pm NR System Setup Select a digita al Select digital th i channel h over-the-air and make sure you have a locked signal Local Channels Press MENU and select Syst
Chapter 12 Connecting an Over-the-Air Antenna Transmit Channel Numbers For information on channel numbers, you can visit the National Association of Broadcasters (NAB) web page at www.nab.org. For a list of digital broadcast stations and their Transmit Channel numbers go to www.nab.org/AM/ASPcode/DTVstations/dtvstations.asp. Note: Where Transmit Channel is displayed by the receiver, the NAB web page uses the term RF Channel. These terms mean the same thing.
Connections and Setup Connecting an Over-the-Air Antenna To get the best possible digital signal reception, make sure you use the best over-the-air antenna for where you live: • You can receive a limited number of channels using a rabbit ears-type antenna on top of the TV set, or a much larger number via a large UHF/VHF indoor/outdoor antenna. • The higher the quality of the antenna you use, the greater its range and the better its reception will be.
Chapter 12 Using Troubleshooting Tools USING TROUBLESHOOTING TOOLS Your receiver and remote control have troubleshooting tools that a Customer Service Representative may ask you to use if you should ever run into problems while using your equipment. Even though these tools are quite helpful, it is recommended that you only use them when on the phone with a DISH Network representative. Running the System Wizard A Customer Service Representative will instruct you when to run the wizard.
Connections and Setup Using Troubleshooting Tools Point Dish and Check Switch The Point Dish and Check Switch screens are helpful to the Customer Service Representatives. You may be asked to display these screens when you call DISH Network. Even though there are items that can be changed, only change them when specifically directed by a Customer Service Representative.
Chapter 12 Notes Notes 124
Reference Troubleshooting and Remote Codes What you’ll find in this chapter: • TROUBLESHOOTING TABLES • REMOTE CONTROL DEVICE CODES 125
Reference Troubleshooting Tables TROUBLESHOOTING TABLES Use these tables if you have problems using the system. Look in this section for a description of the problem before calling the Customer Service Center. Many problems arise from basic misunderstandings of how the system works, especially when you are just becoming familiar with it. To solve a particular problem, do the following: 1 Review the section in this Guide that relates to the problem.
Reference Troubleshooting Tables Message Numbers Message Number 001 Possible Reason There may be a problem with the multi-dish switch. What to Do Check the coaxial cables and their connections to and from the multi-dish switch. Make sure that all required cables are in place, and check that all cable connections are tight and dry (for outdoor cables). Run Check Switch as described on page 123. If this does not work, call the Customer Service Center at 1-800333-DISH (3474) for help.
Reference Troubleshooting Tables Message Number Possible Reason What to Do • 015 You may have just plugged in the receiver and it is acquiring the satellite signal or the receiver may have temporarily lost the signal. • • • 018 The receiver may not be connected to an active telephone line or broadband Internet connection. • • 022 The receiver may not have received authorization for programming yet. The satellite dish may have moved so that it is no longer picking up the satellite signal.
Reference Troubleshooting Tables Message Number 078, 079, 080 093 Possible Reason What to Do You may not have connected the receiver to an active telephone line or broadband Internet connection, or the telephone line or Internet connection may be defective. Connect the receiver to an active telephone line or broadband Internet connection. Make sure that the telephone line or Internet connection to which you connect the receiver is working properly.
Reference Troubleshooting Tables What Is Happening Possible Reason • When you press a button on the remote control, the receiver does not do what you expect. • The remote control may be missing batteries, the batteries may be incorrectly placed in the remote, or the batteries may be weak or dead. • The remote control may be in the wrong mode. You may be using the wrong remote control (1 or 2) for the menus (TV1 or TV2) you are trying to operate.
Reference Troubleshooting Tables What Is Happening Possible Reason What to Do • The IR cable on the extender that sends the signal to the receiver may not be right in front of the IR sensor on the receiver front panel. • Make sure that the IR cable on the extender that sends the signal to the receiver is right in front of the IR sensor on the receiver front panel, so that the receiver IR sensor can receive the signals.
Reference Troubleshooting Tables Watching a Program What Is Happening Possible Reason What to Do • • The receiver’s front panel power light is on, but the TV image is black, blue, or snowy. • • The TV set may not be working properly. The TV may be connected to the wrong input. If the TV and the receiver are working properly, there may be interference with the satellite signal. • • • • • • • • • The TV image has pixels (small squares), is freezing, or you have intermittent black screens.
Reference Troubleshooting Tables Favorites Lists What Is Happening Possible Reason What to Do You press the remote GUIDE button while the Program Guide is displayed. You find that you can apply only the All Chan, All Sub, or All HD list. If you have not added channels to any custom Favorites List, you will be able to apply only the All Chan, All Sub, or All HD lists. You must add channels to a custom Favorites List before you can apply it. You try to change the All Chan, All Sub, or All HD list.
Reference Troubleshooting Tables What Is Happening Possible Reason • You set up an event timer, but the timer does not operate at all. • You may have several timers set up for the same time and the event timer you set is at a lower priority than others. You may have selected New Episodes and the timer you set was for an episode that is not new. What to Do • Check the Priorities as described on page 62. • Check the Timer Frequency as described on page 62.
Reference Troubleshooting Tables Caller ID What Is Happening Possible Reason What to Do • You do not have Caller ID service from your local phone company. • Verify that Caller ID is a service provided by your local phone company and you have subscribed to it. • Your phone line is not connected to the phone jack on the back of the receiver. • Verify that you have connected the phone line to the phone jack on the back of the receiver. • • You do not have the Caller ID option enabled.
Reference Troubleshooting Tables Locks What Is Happening Possible Reason What to Do You set a lock (for example, a lock on programs by ratings), but the lock does not take effect. You may not have locked the receiver. You must lock the receiver to apply any lock that you have set. You forgot the password, so that you are unable to unlock the receiver. You may not have written down the password. Call the Customer Service Center at 1-800333-DISH (3474).
Reference Remote Control Device Codes REMOTE CONTROL DEVICE CODES These tables contain the manufacturer codes for programming the remote to control your TV, VCR, DVD player, or audio amplifier. Every attempt has been made to include all codes. If your device brand is not listed or if the codes do not work, the remote may not control your device. In some cases, codes may operate some but not all buttons shown in this guide.
Reference Remote Control Device Codes Nikko 627 654 727 778 Norcent 579 Normandic 717 Noshi 681 Novabeam 561 627 NTC 727 778 Nyon 627 Olevia 564 578 580 910 Onwa 541 657 662 682 Optimus 590 637 689 Optonica 521 572 607 739 835 Orion 694 726 834 899 Osaki 687 Panasonic 508 509 512 566 577 619 634 644 647 651 656 662 685 689 700 729 734 761 765 780 784 811 819 820 821 822 823 860 861 862 867 868 869 870 871 872 873 874 875 876 877 878 879 880 881 882 883 884 885 886 889 890895 896 897 900 Panavision 734 811 P
Reference Remote Control Device Codes Headquarter 581 Hewlett Packard/HP 792 Hi-Q 789 Hitachi 536 538 539 540 588 595 597 682 Howard Computers 792 Hush 792 iBuyPower 792 Insignia 507 Instant Replay 554 ITT 675 JC Penney 554 581 591 592 595 676 678 776 JCL 554 Jensen 595 682 776 JVC 503 504 523 526 527 545 561 562 581 592 594 682 795 Kenwood 562 581 592 594 682 Kodak 554 676 678 LG 507 676 678 Linksys 792 Lloyd’s 588 594 Luxor 567 LXI 676 678 M.
Reference Remote Control Device Codes Lasonic 746 Left Coast 640 Lenoxx 736 Lexicon 724 LG 836 Linn 685 725 Liquid Video 739 Lloyds 717 Logitech 702 Luxman 704 LXI 716 Magnadyne 776 Magnavox 652 654 685 725 Marantz 640 645 685 725 764 Mark Levinson 705 McIntosh 706 MCS 719 Memorex 777 Midland 707 Mitsubishi 859 Modulaire 717 Motorola 737 NAD 648 Nakamichi 649 NEC 641 Nexxtech 711 Nikko 708 Niro 779 Norcent 731 Nova 780 Omnifi 745 Onkyo 671 785 788 790 791 838 Optimus 635 652 653 772 845 Oritron 739 Panasoni
Reference Remote Control Device Codes Optiview 687 Oritron 564 723 Panasonic 624 627 638 662 663 672 699 714 716 734 737 813 840 841 855 Philco 686 Philips 565 572 577 617 672 764 766 873 874 Pioneer 665 719 812 877 879 880 Polaroid 586 617 635 636 640 647 651 677 851 Polk Audio 565 577 Portland 751 Presidian 617 Prima 759 Princeton 760 Proceed 654 655 744 Proscan 703 720 749 816 Provision 761 Pye 674 Qwestar 723 RCA 616 666 690 703 719 720 749 765 816 835 842 901 Regent 560 Rio 683 Rotel 553 850 861 Rowa 5
Reference Remote Control Device Codes TV/DVD/VCR Combo Codes Programming for combination equipment: Program the remote control in TV mode using the first code listed, then in DVD mode using the second code listed, and then in AUX mode, press 1 followed by the last code.
Appendix What you’ll find in this chapter: • LIMITED WARRANTY • RESIDENTIAL CUSTOMER AGREEMENT • STAYING LEGAL • FCC COMPLIANCE 143
Appendix LIMITED WARRANTY This Limited Warranty is a legal document. Keep it in a safe place. Remember to retain your Bill of Sale for warranty service! Any items returned without a copy of the Proof of Purchase will be considered out of warranty. What the Warranty Covers This warranty extends only to the original user of the equipment and is limited to the purchase price of each part.
Appendix 2 3 4 5 6 A Customer Service Representative will assist you. If the Representative determines you should return any equipment, you will be directed to call a Return Authorization representative. Before shipping any equipment, you must talk to a Return Authorization representative and must obtain a Return Authorization (RA) number. You will be given the appropriate address for which to return your equipment.
Appendix Residential Customer Agreement RESIDENTIAL CUSTOMER AGREEMENT Thank you for choosing DISH Network as your television service provider. DISH Network is happy to answer any questions you may have and to provide you with technical and other customer support. You may contact us 24 hours a day, any day of the year, by any of the following means: Phone: 1 (800) 333-DISH (3474) Email: feedback@customermail.dishnetwork.com Mail: DISH NETWORK CUSTOMER SERVICE CENTER P.O.
Appendix Residential Customer Agreement F. Additional Tuners and Receivers. We may allow you to place additional receivers on your account in our sole discretion. Each additional receiver will be authorized to receive the same Services as your initial receiver. This option is only available if your initial DISH Network receiver and all additional receiver(s) are located at the same residence and are continuously connected to your same land-based telephone line.
Appendix Residential Customer Agreement example, DISH Network shall have no obligation to provide Services for which payment is made by you to a third party or payment is made by a third party on your behalf. E. In addition to (and without limitation of) any amounts due for your Services and any other amounts due pursuant to any customer agreement(s) pursuant to which you are receiving Services and/or Equipment, you agree to pay the fees referenced below ("Fees") if and when applicable.
Appendix Residential Customer Agreement C. DISH Network reserves the rights to alter software, features and/or functionality in your DISH Network receivers, provide data and content to Personal Video Recorder/Digital Video Recorder ("PVR/DVR") products, store data and content on the hard drives of PVR/DVR products, and send electronic counter-measures to your DISH Network receivers, through periodic downloads.
Appendix Residential Customer Agreement 6. TRANSFER OF ACCOUNT, SERVICES OR EQUIPMENT DISH Network may sell, assign or transfer your account to a third party without notice to you. You may not assign or transfer your Services without our written consent, which will not be unreasonably withheld. We may, however, refuse to allow you to assign or transfer your Services if you lease your Equipment or if your account has an outstanding balance. 7. LIMITATION OF OUR LIABILITY A.
Appendix Staying Legal C. Credit Checks. You authorize DISH Network to investigate your financial responsibility and creditworthiness, including without limitation acquiring credit reports and histories, and to report any payment defaults to credit reporting agencies. Under the Fair Credit Reporting Act, you have the right to notify DISH Network if you believe we have reported inaccurate information about your account to any consumer reporting agency.
Appendix FCC Compliance FCC COMPLIANCE The following text is extracted from Federal Communications Commission (FCC) regulations, as of this Guide’s publication date. Contact the FCC (see following) or a library for complete text of the regulations. Telephone Communication This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the back panel of this equipment is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX.
Index A Account Information 4 Address, Remote Changing 72 Checking 73 Adult Content, Hiding 48 All Episodes 62 Antenna Adjusting 74 Over-the-Air 117 Remote Control 17 Attenuator 75 Audio Dolby Digital 100 Dolby Digital and Linear PCM audio signals 100 PCM Only 100 Troubleshooting 134 Automatic Timer 66 B Back Button 55 Back Panel 21 Batteries, Remote Control 17 Broadband Internet Connection 8, 113 Browse Banner 28 Troubleshooting 131 C Caller ID 94 Enabling/Disabling 94 History 95 Troubleshooting 135 Canc
Modulator Setup 90 Movies & More 34 Multimedia 91 Transferring Photos 91 Viewing Photos 91 N Nearby TV 3, 12, 16 Connecting to TV 104 Display in HD 106 No Picture 105 YPbPr Connections 105 New Episodes 62 Number Pad, Remote Control 23 O Opening Menus 22 Ordering a Pay-Per-View 34 Ordering Your Program Packages 4 Over-the-Air TV Broadcasts 120 Over-the-Air Antenna 117 Channel Scanning 118 Peaking 119 Transmit Channel Numbers 120 Over-the-Air Channels 40 P Password Creating or Changing 45 Pause Button 55 P
Timer Symbol 64 Timer Types 62 Timers List 63, 65 Troubleshooting 133 Why Timers are Skipped 64 Transmit Channel Numbers 120 Troubleshooting 122, 126 Audio/Sound/Volume 134 Browse Banner 131 Caller ID 135 Changing Languages 134 Favorites Lists 133 Hearing a Program 134 Locks 136 Menus 136 Message Numbers 127 Nearby TV 105 Pay-Per-View 136 Phone Line 135 Point Dish and Check Switch 123 Program Guide 131 Receiver Diagnostics 122 Remote Control 129 Resetting Your Receiver 122 Timers and Recordings 133 Video/P
156
Receiver Information Write the following information in the spaces provided below. You may need to provide this information if you call the Service Center. To get the Conditional Access Numbers, display the System Info menu (see Ordering Your Programming Packages).