User Guide
Table Of Contents
- HopperwSling_UserGuideCover
- HopperWithSlingUG
- Important Safety Instructions
- 1 Read these instructions.
- 2 Keep these instructions.
- 3 Heed all warnings.
- 4 Follow all instructions.
- 5 Do not use this apparatus near water.
- 6 Clean only with a dry cloth.
- 7 Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
- 8 Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
- 9 Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding-type plug has two blades and a third grounding prong. The wide blade or the third prong are provide...
- 10 Protect the power cord from being walked on or pinched, particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.
- 11 Use only attachments/accessories specified by the manufacturer.
- 12 Unplug this apparatus during lightning storms or when unused for long periods of time.
- 13 Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as the power supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the appa...
- 14 The power plug must be readily accessible so that the apparatus can be easily disconnected from the AC power.
- 15 Tighten all of the coaxial cable connections only by hand. If you use a wrench, you may overtighten the connections and damage your equipment.
- 16 The receiver is still connected to the AC power whenever it is plugged into a live power outlet, even if it is “turned off” (in standby mode) using a remote-control or front-panel POWER button.
- Proper Care of Your Equipment
- Welcome
- How to Use this User Guide
- About Your DISH Account
- Ordering Your Programming Packages
- 1 Press POWER on the front panel to turn on the Hopper.
- 2 Press System Info on the front panel to display the System Information screen on the TV where your Hopper with Sling is located.
- 3 Call 1-800-333-DISH (3474) and tell the Customer Service Center representative that the system has been installed and you would like to begin receiving services. A representative will explain the available DISH packages. Give the representative inf...
- 4 The representative will send a signal via the satellite to activate your DISH services. This process usually takes just a few minutes.
- 5 If the System Information menu screen is still displayed on your TV screen, select Done.
- Where to Find Information on Your Account
- Ordering Your Programming Packages
- Watching TV Now
- Additional Services
- About Satellite TV Reception
- Why Connect to a Phone Line or Broadband Internet?
- Moving On-screen Logo
- Tips
- Questions
- Notes
- Hopper with Sling HD DVR Overview
- Remote Control(s)
- Remote Locator
- Remote Control Batteries
- 1 Press down on the dimple at the top of the battery cover on the back of the remote control and slide off the cover.
- 2 Take out all four of the old batteries.
- 3 Put in new batteries. Make sure you match the plus (“+”) ends with the plus markings on the battery case.
- 4 Slide the battery cover back into place on the back of the remote control.
- Low Battery Warning
- Attach the Remote-Control Antenna
- Adjusting the Remote-Control Antenna
- Installing a UHF Attenuator
- The Locate Remote feature
- Pairing Your Remote Control
- To pair your remote control
- 1 Make sure the remote control has fresh batteries installed and is in Sat mode.
- 2 Press the System Info button on the receiver front panel to display the System Information screen on the TV.
- 3 Press and release the SAT button on the remote control:
- 4 Select Close to close the System Information screen.
- To pair your remote control
- Controlling Other Components
- Remote Control Modes
- Setting Up Using the Remote Manager
- Limited Mode
- Setting Up by Learning from Another Remote
- 1 You can use the Remote Manager to program a specific mode, and then learn commands that add new functions or overwrite existing functions of the remote control’s buttons in this mode. For this type of learning, any remote-control button without a...
- 2 Each button on this remote control can learn a command from the equipment’s original remote control. For this type of learning, any remote-control button without a learned command will have no function for that programmed device mode.
- 1 Press the MENU button, select the Settings tile, then Remote Manager.
- 2 Select the the option for which device mode you want to learn commands: TV Code, DVD Code, or AUX Code.
- 3 On the next screen, select the Learn option for this device.
- 4 Place both your DISH remote control and the original equipment’s remote control on a table or other flat, stable surface.
- 5 To start learning device commands:
- 6 Point the front of the original device remote to face the small square (IR window) on the front, left-hand side of the DISH remote control, as shown on page 19.
- 7 Select the Start Learning option.
- 8 After a button has learned a command successfully, repeat step 6 and step 7 until all commands you want have been learned.
- 9 To end the learning sequence:
- Controlling a Tuner or Amplifier
- AUX Mode Mode
- Switching Between TV and Tuner/Amplifier Volume Adjustment
- 1 Press the MENU button, highlight and select the Settings tile, then Remote Manager.
- 2 Select the Volume option.
- 3 Select the device for your remote VOLUME and MUTE buttons to control while in SAT mode. By default, these buttons control the TV you have programmed in TV mode. You can choose to use an AUX device, such as an audio component or amplifier, instead. ...
- 4 Select the Save option when finished.
- Remote Control Button Map
- SAT Mode Mode
- Hopper with Sling Front Panel
- Hopper with Sling Back Panel
- Using the On-screen Menus
- Using Text Fields
- Tips
- Questions
- Changing Channels
- Using the Program Guide
- Using the Browse Banner
- Using Themes and Predictive Search
- Using Themes
- Using Predictive Search
- 1 Press the SEARCH button on your remote control, or press the MENU button and select the Search tile from the Main Menu screen.
- 2 Using the on-screen keyboard, start to type a title, actor’s name or keyword.
- 3 Results of your search will start to be displayed as soon as you start typing. Typing more characters narrows the results.
- Using Search History
- Using Picture-In-Picture (Hopper with Sling only)
- 1 Press the PIP button on the remote control for your Hopper with Sling to access the feature. By default, a small window showing the programming from a second available tuner will be displayed. PIP Controls also will be displayed across the bottom o...
- 2 You can use the on-screen controls to reposition or resize the PIP window, Swap the images in the main and PIP windows, or display them side by side on your TV screen. You can also choose to Close the PIP window (freeing the second tuner), or selec...
- Starting in One Room and Finishing in Another
- 1 Press the pause button on your current receiver’s remote control and leave it behind.
- 2 Go to another room in your home with a connected Hopper with Sling HD DVR or linked Joey Receiver and pick up the DISH remote control for this location. (Each remote control shoud be paired to one and only one DISH receiver in your whole-home DVR s...
- 3 Press the red button on this remote control to display the TV Viewing Status screen.
- 4 From the TV Viewing Status screen, select the program you want to resume and continue watching from where you paused it.
- Homes With a Second Hopper with Sling Installed
- Accessing the DVR Library on a Second Hopper
- 1 Press the DVR button on your remote control, or press the MENU button and highlight and select the DVR tile from the Main Menu screen.
- 2 Select the second Hopper with Sling HD DVR from the yellow Hopper drop-down menu.
- 3 View the DVR library available on the second Hopper with Sling in your system. You can switch back to the original Hopper’s DVR at any time using the Hopper drop-down menu.
- Linking a Joey Receiver to a Different Hopper
- 1 Press the MENU button and select the Settings tile on the Main Menu screen.
- 2 Select Network Setup, and then Whole-Home.
- 3 Using the ARROW buttons, highlight and select the other Hopper with Sling in your home to link to it.
- 4 Highlight and select the Save option when you have finished on this screen. Now you will see the DVR library on your newly linked Hopper with Sling when you press the DVR button. Repeat these steps to re-link to your original Hopper with Sling.
- Accessing the DVR Library on a Second Hopper
- Tips
- Questions
- Pay-Per-View
- DISH On Demand
- To Order a Movie or Program
- 1 Press the DISH On Demand button to access the On Demand menu screen.
- 2 Select the option for the type of on-demand programming you wish to order. Select DISH Cinema, for example, to Explore or Search movies, see a list of New Releases, or view movies that you have rented. Select TV Shows to Explore or Search TV entert...
- 3 Use the UP and DOWN ARROW buttons to scroll through the available choices.
- 4 Highlight and select the movie, TV program, or on-demand event that you want to watch. Some titles offer additional information, such as critics’ rankings from Rotten Tomatoes™.
- 5 Select Rent.
- To Order a Movie or Program
- Blockbuster @Home™
- DishOnline.com
- Ordering Considerations
- Tips
- Questions
- Notes
- What are Favorites Lists?
- Creating or Changing Favorites Lists
- Editing Favorites Lists
- 1 Press the GUIDE button repeatedly until the Edit Lists option is highlighted in the drop- down menu of Favorites Lists on the Program Guide screen. (You can also press MENU, highlight and select the Settings tile, then Guide Settings and then Favor...
- 2 Press SELECT to display the Edit Favorites screen. Lists that can be edited are displayed.
- 3 Highlight and select the list you want to edit. As many as four custom lists of channels can be created for each receiver, which by default are named List 1, List 2, List 3 and List 4.
- 4 Select from the pop-up menu either to Edit Channels on the list, or to rename the list.
- 5 If you are editing the channels comprising a list, navigate the grid of available channels and choose ones to include using the SELECT button. Select the Save option when done. If you are editing the the name of the list, use the on-screen keyboard...
- 6 When you are finished editing your lists, select Close on the Edit Favorites screen. Any lists you have created will be available in the gudie’s drop-down menu of Favorites Lists.
- Using Favorites Lists
- Tips
- Questions
- What are Locks and Restrictions?
- Creating or Changing a Password
- 1 Press the Menu button, select the Settings tile, and then select Parental Controls.
- 2 If the receiver is locked, enter the password using the remote control’s number pad. The receiver displays stars (*) as you enter the digits of your password. Then select OK.
- 3 If you are changing an existing password, select Edit Password. If you are creating a new password for the first time, you will be prompted for the password after setting controls. If you want to erase the current password, you will need to enter i...
- 4 Enter the current password using the remote control’s NUMBER PAD.
- 5 Enter the new password using the remote control’s NUMBER PAD.
- 6 Enter the new password again for confirmation, also using the number pad. The receiver displays stars (*) as you enter the digits of the password.
- 7 Memorize your new password. From now on, enter this password to lock or unlock the receiver. If you ever forget the password, you will need to call DISH Customer Service.
- Copying Locks from Your Hopper to a Joey
- 1 Press the MENU button on your remote and select the Settings tile on the Main Menu.
- 2 Select Parental Controls, and then highlight and select the option to Copy Settings.
- 3 In the pop-up Location List, select each location to which you want to copy the Hopper with Sling parental-control locks. A check mark appears next to each selected location.
- 4 You can select a location again to uncheck it, highlight and select the Cancel option to ignore and start over, or when finished selecting locations, select OK to initiate copying.
- Creating or Changing Ratings Restrictions
- 1 Press the Menu button, select the Settings tile, and then select Parental Controls.
- 2 If the receiver is locked, enter the password using the remote control’s number pad. The receiver displays stars (*) as you enter the digits of the password.
- 3 To create or change parental controls based on program ratings, select Edit Ratings.
- 4 Highlight the least restrictive rating that you want to block. Press Select to lock the highlighted rating and all ratings that are more restrictive than it (for example, locking the PG-13 rating automatically locks R, NC-17 and NR/AO ratings).
- 5 Select the expanded rating code(s), if you want to also lock these program ratings.
- 6 To unlock a rating code, select the code again.
- 7 Select Save. To ensure new parental controls take effect, you will need to set a password if you have not already. See the instructions for creating a new password on page 49.
- Creating or Changing Channel Locks
- 1 Press the Menu button, select the Settings tile, and then Parental Controls.
- 2 If the receiver is locked, enter the password using the remote control NUMBER PAD. The receiver displays stars (*) as you enter the digits of the password.
- 3 To create or change parental controls for specific channels, select Lock Channels.
- 4 Highlight and select each channel that you want to lock or unlock. Press the Arrow buttons to navigate to each channel, and then SELECT it. You can also move the list of channels by entering a number using the remote control NUMBER PAD. If the chec...
- 5 You can choose to view only the channels you have selected to be locked, and you can choose to hide the locked channels so they are not displayed in the Program Guide. (You can still enter the number of a locked channel directly using the remote NU...
- 6 Select Save.
- Hiding Adult Content or Locked Channels
- 1 Press the Menu button, select the Settings tile, and then Parental Controls.
- 2 If the receiver is locked, enter the password using the remote control NUMBER PAD. The receiver displays stars (*) as you enter the digits of the password.
- 3 Select the option to Lock Channels.
- 4 Select Yes under Hide Adult Channels.
- 5 Select Save.
- Tips
- Questions
- Using the Home Media Feature
- 1 Ensure your Hopper with Sling HD DVR is connected to your local area network (LAN) and has been assigned a valid IP address.
- 2 Have compatible media-server software running on a device that is connected to the same LAN as your Hopper with Sling HD DVR.
- 3 Confirm access to the media server is not blocked by a firewall or security software.
- 4 Select the Device List item from the drop–down menu on the Home Media screen and refresh the list to see all your available compatible devices.
- 5 Optionally, you can select the Settings item from the drop–down menu to change the defaults for playing slideshows and/or audio.
- Using Apps on Your Hopper with Sling
- My Account/Customer Support
- Tips
- What is a DVR?
- Pausing a Program
- Reverse, Fast Forward, and Skip
- Slow Motion and Frame-By-Frame
- Recording a Live Program
- Playing a Recorded Program
- 1 Press the DVR button on your remote control to display the My Recordings screen.
- 2 Highlight a tile for a program (or a folder of programs, if applicable). If you want to watch the program (or the latest recording in a folder of programs), then press the PLAY button. If you want to see more options, press the SELECT button to dis...
- 3 For a single program or event, choose from the following options:
- Recording While Watching Different Programs
- Recording a Different Program
- 1 Make sure your Hopper with Sling HD DVR is powered, as indicated by the light on the front panel.
- 2 Press Guide to access the Program Guide. Find a program on now you want to record.
- 3 Highlight the program and press the Select button to tune the receiver to that program.
- 4 Press the Record button on your remote control.
- 5 Your DVR begins recording now with your default DVR recording settings, or you can press the RECORD button again for more Options to customize your recording settings.
- 6 If you selected Options, see Other Recording Options on page 63 for more on your choices.
- 7 Choose another program to record, as described in Step 2.
- 8 Press the Record button on your remote control and your DVR begins recording with your default settings. You are now recording two programs at the same time.
- 9 Press DVR twice on the remote control to access the My Recordings screen. You should see the two programs that are recording indicated by the red dots for the listings.
- Recording a Different Program
- Other Recording Options
- Grouping and Sorting Recordings
- Tips
- Questions
- Using PrimeTime Anytime™ and AutoHop™
- Enabling the PrimeTime Anytime™ feature
- 1 Press the MENU button on your DISH remote control or front panel, highlight the PrimeTime Anytime tile and press SELECT.
- 2 Select the Enable option to turn on the feature. On the Setup screen for the feature, you can change which channels are recorded and on which nights of the week. You can also change the default of eight days before older recordings are replaced wit...
- 3 Highlight and select Done. Then on the PrimeTime Anytime™ screen, select Save.
- 4 If you Enabled the feature, it will begin recording HD prime-time shows each night. Note that Enabling the feature does not instantly populate the folder with any saved content; recordings will begin during the next applicable nightly interval and ...
- Disabling the PrimeTime Anytime™ feature
- Accessing PrimeTime Anytime™ content
- Saving your PrimeTime Anytime™ content
- AutoHop™ for PrimeTime Anytime™ content
- Enabling the PrimeTime Anytime™ feature
- Timers and Recordings
- Using the Timers List
- 1 Press the DVR button on your remote control four times to display the Timers List.
- 2 Scroll the list of timers. As you do so, detailed information about the highlighted timer appears on the right. From the drop-down menu bar, you choose to sort the list by Priority or select multiple Timers to edit at once (for example, to change P...
- Using the Daily Schedule
- Setting Up an Event Timer
- 1 Find a program or event to record that starts in the future using the Program Guide or Browse Banner.
- 2 Highlight and select the future program or event. The Create Timer screen displays.
- 3 Select one of the Timer Types (see page 68 for more details).
- 4 Select the Timer Frequency (see page 68 for more details).
- 5 Select any other recording Options (see page 69 for more details), as applicable.
- 6 Select Priority if you would like to change the current priority of the event timer (see page 68 for more details).
- 7 Select Create to save your new event timer.
- Setting Up a Seek & Record™ Timer
- 1 Press your remote’s Search button. If you need to, clear or delete the text in the box.
- 2 Select Seek & Record.
- 3 Select your preferred Search Method:
- 4 Enter your search criteria. You can use the virtual on-screen keyboard below the text box, or you can use the letters on the Number Pad buttons on the remote control (similar to texting on many mobile phones) while the on-screen cursor is in the te...
- 5 Select any Options for the Seek & Record timers, as described on page 69, if applicable.
- 6 Select Create. When the system has completed your search, the Timers list and Daily Schedule screens will display the results.
- Changing or Deleting a Timer
- 1 Press the DVR button three times for the Daily Schedule or four times for the Timers list.
- 2 Highlight a program or event in the list and press the SELECT button.
- 3 Select Skip Event if you wish to skip the selected occurrence of the event timer; Edit Event. if you wish to change recording options for this occurrence only; or Edit Timer if you wish to change or delete all occurrences of this event timer from t...
- 4 Select Delete. A pop-up window displays, asking you to confirm your choice(s).
- 5 Select Yes on the pop-up screen. The event timer(s) you selected are now deleted.
- Tips
- Questions
- What’s Hot
- 1 Press the MENU button on the remote control or front panel for your Hopper with Sling HD DVR and select the What’s Hot tile from the Main Menu.
- 2 Select one or more options from the menu bar to filter the results by programming theme, region (Local or National), and show time/type (On Now, On Next, Today, On Demand, or Blockbuster @Home).
- SiriusXM® Satellite Radio
- SRS® TruVolume Feature
- Using Multi-channel Recall
- 1 Press the MENU button on your remote control and select the Settings tile.
- 2 Select Guide Settings, and then Format Guide.
- 3 Under Multi-Channel Recall, select one of the following options:
- 4 When you are finished changing these settings, highlight and select the Save option. If you have made changes you do not want saved, press the remote’s CANCEL button.
- Bluetooth® Audio Streaming
- To use the Bluetooth Audio Streaming feature
- 1 Press the MENU button on the remote or front panel of the Hopper with Sling HD DVR.
- 2 Highlight and select the Settings tile. Then highlight and select Bluetooth. Once Bluetooth is selected, it automatically starts to scan for available Bluetooth wireless devices. Be sure your device is powered on (and made discoverable, if necessar...
- 3 Once the scan is complete, a list of devices that were found will appear. A device can be:
- To turn off the Bluetooth feature
- To use the Bluetooth Audio Streaming feature
- USB Digital Over-The-Air Tuner
- 1 Connect the USB plug of your Digital OTA Tuner into one of the USB 2.0 ports on your Hopper with Sling HD DVR. Note that the Hopper with Sling HD DVR currently supports one external USB-connected device at a time. (The OTA tuner does not work conne...
- 2 Connect the coaxial port connection of your Digital OTA Tuner to your optional over-the-air antenna, purchased separately from a consumer electronics retailer.
- 3 Press the MENU button on the remote control or front panel of the Hopper with Sling HD DVR, highlight and select the Settings tile on the MAIN MENU, then Diagnostics, and then Over the Air Locals.
- 4 Select Scan to begin searching for channels your OTA antenna picks up in your area. These channels will be added automatically to the Program Guide of your DISH system, and will be available for live TV viewing as well as DVR recording of over-the-...
- Tips
- Questions
- Using Multimedia
- Photos
- External Hard-Disk Drive
- 1 Purchase a USB 2.0 hard-disk drive from a consumer electronics retailer.
- 2 Connect the drive to one of the receiver’s three USB ports, making sure to follow any connection instructions that came with the hard-disk drive. Note: Currently, the receiver supports having one USB device connected at a time. If you have a seco...
- 3 If the hard-disk drive is compatible, you’ll see a pop-up message screen confirming the device’s connection and asking if you want to manage its contents. Select Yes.
- 4 Follow the on-screen prompts.
- 5 Once the external device is recognized, you’ll see a pop-up message asking if you want to format the drive—formatting is necessary to store your recorded programs on the external hard-disk drive. Note that selecting Yes will cause everything st...
- 6 Press the MENU button and then highlight and select the Recordings Transfer tile to transfer DVR content from your integrated DVR to your external hard-disk drive.
- Using Caller ID
- Setting Up Caller ID Display
- Caller ID Screens
- Using Caller ID History
- 1 Press the MENU button on your remote control or receiver front panel.
- 2 Scroll down to highlight the Caller ID History tile and then press the SELECT button.
- 3 From the Caller ID History screen, you can view Call History entries, highlight and delete a row for an entry, or clear the entire list of entries.
- 4 Press Save when you are finished.
- Customizing the Guide and Channel Lists
- Changing Languages
- Using Closed Captioning
- Using Audio Output
- 1 Press the MENU button and select the Settings tile from the Main Menu screen.
- 2 Highlight and select the Audio tile, and then select Audio Output.
- 3 From this screen, you can select your external digital-audio signal decoder’s capabilities (for example, if your audio equipment supports decoding Dolby® Digital soundtracks), as well as whether to enable the volume-leveling feature provided by ...
- Resetting to Factory Defaults
- Receiver Updates
- Tips
- Questions
- Connecting the Hopper with Sling HD DVR
- HDMI Connections
- 1 Connect an HDMI cable between the HDMI connection on your DISH receiver and HDTV set or HD monitor.
- 2 Turn on your Hopper with Sling HD DVR or Joey Receiver and the connected TV/monitor using the front-panel buttons.
- 3 Confirm that you are getting a picture from the DISH receiver. Consult your HDTV user’s guide if you need to change your HDTV to display the signal from the correct Digital Audio/ Video input.
- 4 If you do not see a picture, see No Picture on TV Connected to Hopper on page 93.
- 5 Turn up the volume on your HDTV and confirm you have sound. If you don’t have sound, your system may require you to connect stereo audio (red and white) RCA-type cables between the receiver’s analog audio outputs and your system’s audio input...
- YPbPr Connections (Hopper only)
- 1 Connect between the YPbPr component video connections on the Hopper with Sling HD DVR and its TV using component (usually red/green/blue color) video cables.
- 2 Connect audio (red and white) RCA-type cables between the Audio Outputs and audio input connections that go with the YPbPr connectors on your HDTV or monitor.
- 3 If you do not see a picture yet, change the resolution setting on the Hopper with Sling HD DVR. Use the steps below and Setting Up to Display in HD on page 94.
- 4 Turn up the volume on your HDTV and confirm that you hear sound. Check the audio cable connections if you don’t hear sound.
- No Picture on TV Connected to Hopper
- 1 Connect the three RCA-type cable connections (yellow for video and red/white for audio) between the receiver outputs and the TV where your Hopper is located.
- 2 Make sure that both your DISH receiver and TV are turned on (not in standby or power- saving mode).
- 3 Make sure the TV where your DISH receiver is located is set to view the RCA-type audio/ video inputs or source. Look on the back of your TV or consult your TV user’s guide for more information on selecting the right input/source.
- 4 Change the DISH receiver’s HDTV settings, if needed, as described on page 94.
- 5 Switch the TV where the Hopper with Sling HD DVR is located to display from the HD inputs (HDMI or component video) that you selected in the previous sections. If you have a picture on this TV, then you are finished.
- 6 Repeat steps 4 and 5 until the TV displays a video image from your Hopper with Sling.
- Setting Up to Display in HD
- 1 Consult your HDTV user’s guide for the best HD-format resolution that the TV supports (typically, this is either 1080i/1080p or 720p).
- 2 Press the MENU button, select the Settings tile, then select Format TV, and then HDTV.
- 3 Select the TV Type that matches the high-definition resolution that your TV supports.
- 4 Also from this screen, you can select the Aspect Ratio option best suited to your TV:
- 5 When you are finished, highlight and select the Save option.
- 6 If required, set up your HDTV to display in the best format. If you are connected using an HDMI cable, some HDTVs will automatically adjust the resolution setting to the receiver.
- HDMI Connections
- Connecting the Joey Receiver(s)
- 1 Connect the Home Video Network output jack on the back panel of the Hopper with Sling HD DVR to an existing wall cable outlet using a coaxial cable.
- 2 Connect the Joey Receiver(s) in other room(s) to existing wall cable outlet(s) using coaxial cable(s).
- 3 Connect each room’s Joey Receiver(s) output jack to an audio/video input of the TV.
- 4 Turn on every remote TV and Joey Receiver connected to the in-home cabling system. If you have not already done so, you should pair a remote control to each Joey Receiver.
- 5 Follow the on-screen prompts or included instructions for linking each Joey Receiver to your Hopper with Sling HD DVR. (The Hopper with Sling system is the host equipment for DISH Whole-Home DVR services.)
- 6 Confirm that you see a picture from your Joey Receiver(s) on your remote TV(s).
- Connecting the Phone Line
- Phone Line Connection
- Phone System Setup
- 1 Press the Menu button, select the Settings tile, Network Setup, and then Phone Line.
- 2 Select the Touch Phone or the Rotary Phone option under Phone Type.
- 3 Select either the No Prefix or the Prefix Code option under Outside Line.
- 4 If you selected No Prefix, then select Save.
- 5 If you selected Prefix Code, the receiver highlights the box where you must enter the exact sequence used when dialing via an outside line. Use the on-screen number pad.
- 6 If you haven’t done so already, now select the option to Save.
- Connecting to Broadband Internet
- Options for Your Home Network Connection
- a Press the MENU button, highlight and select the Settings tile from the Main Menu, then Network Setup, and then Broadband. Current network status is displayed here.
- b To establish a wireless connection to your network using internal Wi-Fi, choose Wireless from the drop-down menu of options. If you are setting up internal Wi-Fi for this Hopper with Sling HD DVR for the first time, highlight and select the Wireles...
- a Press the MENU button, highlight and select the Settings tile from the Main Menu, then Network Setup, and then Broadband. Current network status is displayed here.
- b To establish a wired connection to your network, choose Ethernet Top or Ethernet Bottom from the drop-down menu of options, depending on which back-panel network port you plugged your Ethernet cable into.
- Check if Your Hopper with Sling HD DVR is Connected
- 1 Press the MENU button, highlight and select the Settings tile from the Main Menu, then Network Setup, and then Broadband.
- 2 The current status of your Home Network Connection will be displayed.
- 1 Press the MENU button, highlight and select the Settings tile from the Main Menu, then Network Setup, and then Phone Line.
- 2 The current status of your phone-line connection will be displayed.
- Options for Your Home Network Connection
- Using DISH Anywhere
- 1 Connect your system to broadband Internet. See Connecting to Broadband Internet on page 97. You can verify your connection on the Broadband screen in Network Settings.
- 2 Log into the dishonline.com website on your computer, or download and install our free DISH Anywhere mobile app to use on your smartphone or tablet.
- 3 Enjoy watching your live TV and recordings from your DVR wherever you go!
- Apps for Mobile Use
- Using Troubleshooting Tools
- Running System Wizard
- Resetting Your Receiver
- Receiver Tests
- Point Dish and Check Switch
- 1 Press the Menu button, highlight and select the Settings tile on the Main Menu screen.
- 2 Highlight and select Diagnostics, and then Point Dish.
- 3 This screen shows you information to help maximize your satellite signal. The bar at the bottom of the screen indicates the signal strength. Green shows a good signal, yellow is a marginal signal, and red indicates the signal is not acceptable or i...
- 4 Do not run a Check Switch test unless directed to do so when speaking to a Customer Service Representative or authorized DISH technician.
- Getting More Help
- Remote Control Device Codes
- Troubleshooting Tables
- 1 Review the section in this Guide that relates to the problem.
- 2 If you cannot find a solution, then find the section in the following tables that relates to the problem.
- 3 Sometimes resetting the receiver can fix a minor problem. See Resetting Your Receiver on page 100.
- 4 Make sure your TV is tuned to the correct channel or input/source to view satellite TV programs.
- 5 Make sure your remote control has fresh batteries installed. If you see the Remote Battery Low warning on your TV screen, it’s time to change the batteries. See the instructions on page 13.
- 6 Make sure that your receiver is connected to an active telephone line or home network with broadband Internet access. See more information and instructions on page 96 and page 97.
- 7 Check for anything that might be blocking the dish antenna’s view of the sky, such as tree branches or accumulated snow.
- 8 For more information, call the DISH Customer Service Center at 1-800-333-DISH (3474), or visit the www.dish.com website, or www.mydish.com/support online for technical support information.
- Message Numbers
- Changing Channels
- Remote Control
- Program Guide or the Browse Banner
- Watching a Program
- Favorites Lists
- Timers
- Hearing a Program
- Caller ID
- Telephone for Voice/Data/FAX
- Locks
- Buying a Pay-Per-View Program
- Menus
- Limited Warranty
- Residential Customer Agreement
- FCC Compliance
40
Ordering Considerations
Chapter 4
Use Considerations
• Your receiver must be connected to a network with broadband Internet access to view
the DISH Online content. Contact your Internet service provider to verify download
speeds and any terms or conditions affecting your broadband Internet connection.
• Most Internet service providers have a “Fair Access Policy” which sets usage limits on
the amount that can be downloaded in a given time interval or billing period. Contact
your own Internet service provider to find out about their Fair Access Policy.
• Download-speed of programs or events varies depending on the speed of your
Internet connection, the program being downloaded, and shared usage of the Internet
connection by other devices in your home, such as computers and smartphones.
• You have a limited time frame to watch rented content before it is automatically
deleted from your receiver. You will typically have 7 days to begin watching a program,
and then you will typically have 24 hours to finish watching it. Review the list on the
My Rentals screen on your Hopper with Sling for the time remaining to watch rentals.
• You are billed for a rental or on-demand program or event when you begin watching it
(which may be while the rest of the program continues downloading) or when
downloading of the program or event is completed, whichever occurs first.
ORDERING CONSIDERATIONS
Keep in mind these important considerations about pay-per-view types of programs.
• When you confirm an order for a rental program or event, you cannot cancel the order
and you will be billed for it.
• You can use the Parental Controls feature and receiver locks to control the programs
or events that your family views. See What are Locks and Restrictions? on page 48.
• You can review what you have rented during the last 30-60 days by looking in your
Purchase History. Press the MENU button on your remote control, scroll down the
Main Menu, then highlight and select the Purchase History tile.
• The rental program titles that you order will appear on your next DISH account bill.
TIPS
• You can set up the Hopper with Sling HD DVR to record most Pay-Per-View programs
(for example, movies and events on channels 502-568). See page 72 for more details.
You cannot record or re-record On Demand programs or events (channel 501).
913.book Page 40 Tuesday, January 15, 2013 4:57 PM