Warranty Guide

10
STAINMASTER® CARPET
WARRANTY
PROGRAM
When STAINMASTER
®
carpet cushion is purchased and
installed with STAINMASTER
®
carpet, an additional three
years will be added to the Lowe’s Extended Warranty.
Limited Stain & Soil Resistance Warranties
Warranty service is limited to stains caused by all
common food, beverage substances or pet urine, and
soiling as a result of foot traffic from normal, indoor
household use. If, within the term of your warranty,
your carpet becomes stained by a food, beverage spill,
pet urine or soiled and you cannot remove the stain
or soil using the recommended cleaning procedures in
the Lowe’s Carpet Care Guide, contact the appropriate
manufacturer for assistance.
If the stain or soil cannot be removed, Lowe’s will provide
a comparable replacement carpet for the affected area
only (and adjacent areas extending to the nearest wall,
doorway or entrance) with identical carpet, or carpet of
comparable cost.
If replacement is authorized, you will not be responsible
for paying for labor and disposal costs for the carpet.
All replacements must be completed within six months
of the first report of the stain to the appropriate
manufacturer. Replacement cushion is not included.
In some instances, non-permanent stains may reappear
after removal due to wicking or residual re-soiling.
Warranty coverage for these non-permanent stains is
limited to stain removal assistance from the appropriate
manufacturer, and if necessary, a maximum of two (2)
professional cleaner visits.
The obligation of Lowe’s under this limited stain and
soil warranty shall be limited to coordinating stain or
soil removal service, and if the stain or soil cannot be
removed, coordinate carpet replacement. This is not a
cleaning contract and specifically excludes discoloration
due to fading, improper cleaning, and coverage on stairs.
Limited Abrasive Wear Warranty
If, within the warranted period, the surface pile of your
Lowe’s carpet when compared to non-traffic areas loses
more than 10% of its weight, Lowe’s will coordinate
replacement of your carpet of comparable cost for the
affected area only (and adjacent areas extending to the
nearest wall, doorway or entrance) per the General Terms
and Conditions stated in this warranty booklet. The
weight loss is measured by comparison to non-traffic
areas. If replacement is authorized, you will not be
responsible for paying the labor and disposal costs for