Operation Manual

Troubleshooting

1. Why can’t I connect to the Osmo+?

•

Check your mobile device’s Wi-Fi settings to make sure it is connected to the Osmo+’s

Wi-Fi network.

•

If the Osmo+’s Wi-Fi network does not appear in your phone’s Wi-Fi settings, make sure

your mobile device is operating at either the 2.4GHz or 5.8GHz channel and try again.

•

If you still cannot connect to the Osmo+ even though your mobile device is connected

to the Osmo+’s Wi-Fi network, restart the Osmo+ and try again.

If the problem persists, reset the Osmo+’s Wi-Fi network to its default settings by using the

key combination and try again. (Key combination: Hold down the Trigger and Shutter Button

at the same time. Then, pull the power switch down until the System Status Indicator blinks

green. Release the power button before releasing the Trigger

)

Still can’t connect? You can contact our online support at www.dji.com/support to get

more help.

2. Why doesn’t the gimbal work out of the box?

Ensure you have activated the Osmo+ by linking it to your DJI account. Connect your

mobile device to the dedicated Osmo+ Wi-Fi network, launch the DJI GO app, and then

follow the on-screen instructions to activate the device.

3. Why does the Osmo+ keep beeping after I turn it on?

The gimbal is locked. Rotate the tilt and roll axes until they can move freely. If the pan axis

is locked, slide the Pan Axis Lock up to free the pan axis.

4. What should I do if the battery depletes while I am recording video?

Do not remove the Micro SD card from the camera. Recharge the battery or insert a new

one into the handle. The Osmo+ will automatically recover the video le when it starts up.

5. How do I shoot amazing long exposure shots?

Long exposures can be produced by setting a slow shutter speed. In the DJI GO app,

choose ‘S’ mode (Shutter Priority) or ‘M’ (Manual Mode) and adjust the shutter speed to the

desired value. Make sure you hold the camera still for the entire shutter duration.

6. Can I close the DJI GO app or disconnect my mobile device while the Osmo+ is

recording video?

Yes. The Osmo+ will continue recording video and still be able to capture photos, but you

will lose the ability to preview the shots on your mobile device.