Owner’s Manual Model 1814 Electronic Directory Telephone Entry System DoorKing, Inc. 120 Glasgow Avenue Inglewood, California 90301 U.S.A. Phone: 310-645-0023 Fax: 310-641-1586 www.doorking.com P/N 1814-065 REV J, 4/07 Copyright 2001 DoorKing, Inc. All rights reserved.
Use this manual with the following models only. All 1814 models with circuit board 1843-010 REV A and B. DoorKing, Inc. reserves the right to make changes in the products described in this manual without notice and without obligation of DoorKing, Inc. to notify any persons of any such revisions or changes. Additionally, DoorKing, Inc. makes no representations or warranties with respect to this manual. This manual is copyrighted, all rights reserved.
TABLE OF CONTENTS Preface Important Notices......................................................................................................................................................6 General Information ..................................................................................................................................................7 Features ............................................................................................................................................
3.3 3.4 Programming Letters, Numbers and Messages 3.3.1 Programming Letters and Numbers .........................................................................................29 3.3.2 Programming the User Message .............................................................................................30 3.3.3 Programming the Instruction Message ....................................................................................31 Programming Phone Numbers and Names ............................
IMPORTANT NOTICE FCC - UNITED STATES This equipment has been tested and found to comply with the limits for a class A digital device, pursuant to Part 15 of the FCC Rules and Regulations. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
IMPORTANT INFORMATION • Prior to beginning the installation of the telephone entry system, we suggest that you become familiar with the instructions, illustrations, and wiring guidelines in this manual. This will help insure that you installation is performed in an efficient and professional manner. • The proper installation of the telephone entry panel is an extremely important and integral part of the overall access control system.
FEATURES • Can provide service for up to 3000 residents. • System keypad will emit DTMF tones after a call is answered allowing the system to be used with auto-attendants, answering machines, etc. This feature is available with the following units only: Model 1814 with 1843-010 circuit board, REV B or higher. • Directory codes can be set from 1 to 4 digits in length and can be randomly assigned. • 10 programmable area codes allow the system to be used in areas requiring 10 and 11-digit dialing.
SECTION 1 - INSTALLATION Order your telephone line at least two weeks prior to the planned installation date. This will assure that a phone line is available when the unit is installed. The telephone company will require the following information from you: Type: Ringer Equivalence: Jack Type: FCC Registration (US): DOC (Canada): Electrical Listing: Touch Tone, Loop Start 0.0 A RJ11C DUF6VT-12874-OT-T 1736 4528 A Complies with U.L.
1.1.1 Surface Mount Units Surface mount units can be mounted directly to a wall or pilaster, or can be post mounted using a DoorKing heavy-duty mounting post (p/n 1200-047 and 1200-048). Be sure the unit is mounted securely and is not subject to vibration from closing doors or gates.
1.1.2 Surface Mount Units with Recess Box Surface mount units can be semi-flush mounted into a wall or pilaster by using the optional recessmounting box (p/n 1803-150). Be sure the unit is mounted securely and is not subject to vibration from closing doors or gates. 2.
1.1.3 Flush Mount Units Flush mount units are installed into a wall with flush mount kits 1814-065 (stainless) or 1814-066 (gold). Flush mount kits are not included with the entry system. Flush mount units are not designed for direct exposure to the weather. Be sure the unit is mounted securely and is not subject to vibration from closing doors or gates. 1.
1.1.4 Flush Mount Rough-in Box 1.25 The flush mount installation kit has two parts; the rough-in box and the trim ring. The rough-in box is installed first. 12.75 1.875 9.0 4.25 1.75 3.875 14.5 11.0 13.25 10.25 7.25 10-24 x 1.125 Stud 1.125 DIA 3.5 1.75 9.25 1.75 .25 DIA 1.75 6.375 11.
1.1.5 Flush Mount Trim Ring Flush mount units can be mounted by using the 1814-065 (stainless) or 1814-066 (gold) mounting kit. Flush mounting kits are not included with the unit. Flush mount units are not designed for direct exposure to the weather. Be sure the unit is mounted securely and is not subject to vibration from closing doors or gates.
1.1.6 Flush Mount Surface Mounting Kit Flush mount units can be surface mounted by using the optional 1814-152 surface mount trim ring. Flush mount units are not designed for direct exposure to the weather. Be sure that the unit is securely mounted and is not subject to vibration from closing doors or gates.
1.1.7 Wall Mount Units Wall mount units (models 1815 and 1817 only) are designed to be mounted directly onto a wall without the need of cutting a large hole as is necessary with flush mount units. Wall mount units are not designed for direct exposure to the weather. Be sure the unit is mounted securely and is not subject to vibration from closing doors or gates.
1.2 MEMORY CHIP INSTALLATION The telephone entry system is shipped with two memory chips packaged in a separate box inside the shipping container. The memory chips must be installed for the telephone entry system to operate. CAUTION!! Do not install the memory chips with power to the telephone entry system turned on. Attempting to install the memory chips with power on will irrevocably damage the chips. CAUTION!! The memory chips are a static sensitive component.
1.3 POSTAL LOCK INSTALLATION At some locations, such as gated communities, it will be necessary to provide access to the mail carrier so that they can deliver the mail. Mail carrier access will be provided by the installation of an Arrow Postal Lock. This is the same lock that the Post Office uses for gang mailboxes. These locks are not available to the public.
SECTION 2 – WIRING Prior to installing wiring to the telephone entry system, we suggest that you become familiar with the instructions, illustrations, and wiring guidelines in this manual. This will help insure that you installation is performed in an efficient and professional manner. The wiring of the telephone entry panel is an extremely important and integral part of the overall access control system.
1 2 3 4 5 6 7 8 9 10 11 12 Earth Ground 13 14 15 16 17 18 19 20 16 VAC 20 VA + Back-up Battery Phone Wiring Maximum Distance Power Wiring Maximum Distance 800 Feet 24 AWG 100 Feet 18AWG 1600 Feet 22 AWG 200 Feet 16 AWG 20
2.1 MAIN TERMINAL DESCRIPTION TERMINAL DESCRIPTION 1 Phone Line Connection – 800 ft. maximum with 24 AWG wire; 1600 ft. maximum with 22 AWG wire. 2 Phone Line Connection – 800 ft. maximum with 24 AWG wire; 1600 ft. maximum with 22 AWG wire. 3 Earth Ground Only. 4 Switch Input. A closure between terminals 4 and 6 will cause the designated relay(s) to activate for the programmed strike time. The Postal Switch is connected here. 5 Microphone Input.
2.2 RELAY WIRING (TYPICAL) 2.2.1 Controlling a Single Door or Gate Relay 2 COM Relay 2 Relay 1 COM Relay 1 NC Relay 1 NO Relay 1 is typically used when the system will control a single door or vehicular gate operator. Note that the electric strike and magnetic lock are each powered by their own power supply. Electric strikes are connected through the normally open (NO) contact and magnetic locks are connected through the normally closed (NC) contact.
2.2.2 Controlling a Gate Operator and Pedestrian Gate (or Door) Relay 2 COM Relay 2 Relay 1 COM Relay 1 NC Relay 1 NO When controlling a gate operator and pedestrian gate (or door), relay 1 is typically used to control the gate operator while relay 2 is typically used to control the door or gate. Note that the electric strike and the magnetic lock are powered from their own power supply.
SECTION 3 – PROGRAMMING The DoorKing 1814 Telephone Entry System can be programmed from the front keypad on the entry system, remotely from an off premise location using a touch tone telephone, or by using an IBM compatible AT keyboard. The master code can only be programmed from the front keypad. 3.1 PROGRAMMING INFORMATION 3.1.1 Programming from the Keypad Follow the programming instructions as described in each section of this manual.
3.2 GENERAL PROGRAMMING 3.2.1 Master Code This programming step sets the system MASTER CODE. The master code is the four-digit number required to gain access to the system memory. You need to know the master code prior to programming the system with the PC, or to perform any of the programming functions on the following pages. NOTE: The master code cannot be programmed from an off-site location. The master code can only be programmed from the system keypad. Factory setting = 9999 1.
3.2.4 Relay Strike Time These steps will program Relay 1 and Relay 2 strike times. Strike times can be programmed from 1/4 second (enter 00 in step 4) up to 99 seconds by entering the desired time in seconds. Factory setting for relay strike times are: Relay 1 = 01, Relay 2 = 01. 1. 2. 3. 4. 5. Press * 0 3 and enter the four-digit MASTER CODE _ _ _ _ (beep). Press 1 * to set relay 1, or 2 * to set relay 2 strike time. Enter the two-digit strike time _ _ (00-99) then press * (beep).
3.2.7 Postal Switch This programming sequence sets that relay(s) will activate when the postal switch input is activated on the telephone entry system. The system can be programmed so that only one relay will activate, or any combination of relays will activate. Although there are only two relays to set, you will enter a three-digit number in this step. The first digit will always be 0. To cause a relay to activate, enter a 1 in it's respective character slot, or enter a zero to not activate the relay.
3.3 PROGRAMMING LETTERS, NUMBERS and MESSAGES The keypad on the 1814 system has all the letters of the alphabet, the numbers 0 through 9, and a space key printed on it. This allows the keypad to be used to program all names and numbers into the systems electronic directory. NOTE: Names should not be programmed from a remote location using a touch-tone telephone. 3.3.
3.3.2 Programming the User Message The user message, followed by the instruction message, scrolls across the screen from right to left when the system is not in use. Both the user and instruction message can be programmed to display your own message. The user message can be a maximum of 48 characters (spaces count as a character) and is entered into the system memory in three blocks. The first two blocks contain 20 characters while the third block contains 8 characters.
3.3.3 Programming the Instruction Message The instruction message scrolls across the screen from right to left when the system is not in use and follows the user message programmed in 3.3.2. The instruction message can be a maximum of 52 characters (spaces count as a character) and is entered into the system memory in three blocks. The first two blocks contain 20 characters while the third block contains 12 characters.
3.4 Programming Phone Numbers and Names Before beginning manual programming of this telephone entry system from the keypad, it is strongly recommended that the resident log sheets in the back of this manual be competed in their entirety. This will make programming easier and can be used as a reference when entering phone numbers, names, entry codes and device numbers.
3.4.1 Programming the Directory Code Length This programming sequence sets the directory code length to 1 - 2 - 3 or 4 digits. If 11 or more resident names or telephone numbers are going to be programmed into the system, the directory code must be at least two-digits. If 101 or more resident names or telephone numbers are going to be programmed, the directory code must be at least three-digits.
3.4.3 Programming Area Codes Up to 10 different area codes can be programmed for any 10-digit or long distance calling requirements and will be referenced 0 through 9 (for a total of 10). The area codes will be entered as a four-digit number (1 + the three digit area code). If area codes are being programmed to facilitate 10-digit calling requirements, precede the three-digit area code with #. 1. 2. 3. 4. 5. Press * 2 4 and enter the four-digit MASTER CODE _ _ _ _ (beep).
3.4.5 Programming Names In this section, names will be programmed into the system. Names are referenced to a phone number by entering the directory code that the persons phone number has been programmed to. 1. 2. 3. 4. 5. 6. 7. Press * 6 6 and enter the four-digit MASTER CODE _ _ _ _ (beep). Enter the directory code (1, 2, 3 or 4 digits depending on what was programmed in 3.4.1) then press * (beep). Begin entering the residents name one character at a time as described on page 30.
3.4.8 Delete Area Codes This program sequence deletes area code numbers that have been programmed into the system. 1. 2. 3. 4. 5. Press * 2 4 and enter the four-digit MASTER CODE _ _ _ _ (beep). Enter the area code reference number (0 through 9) _ then press * (beep). Enter # # # # then press * (beep). Repeat steps 2 and 3 to delete additional area codes. Press 0# TOGETHER to end this programming step (beeeeeep). 3.4.
3.5 FOUR-DIGIT ENTRY CODES Four-digit entry codes are entered on the system keypad preceded by # to allow the resident access. Do not confuse four-digit entry codes with a five-digit device code entered from a weigand keypad. 3.5.1 Programming Four-digit Entry Codes 1. 2. 3. 4. 5. Press * 0 2 and enter the four-digit MASTER CODE _ _ _ _ (beep). Enter the directory code (1, 2, 3 or 4 digits depending on what was programmed in 3.4.1) then press * (beep).
SECTION 4 – ADJUSTMENTS 4.1 Speaker Volume 1. Open the front of the telephone entry system and locate the speaker volume adjustment. 2. Place a phone call from the telephone entry system to a resident. While they are talking, adjust the speaker volume potentiometer for adequate sound. To increase the volume rotate the potentiometer clockwise, to decrease the volume rotate the potentiometer counter clockwise. 4.2 Feedback 1. Open the front of the telephone entry system and locate the feedback adjustment.
4.6 Ring Pin 1. The ring pin is labeled RING on the control board. This shorting pin must be installed to allow the system to answer any calls placed to it. If remote programming or remote relay operation is to be used, the shorting pin must be installed. Removing the shorting pin will cause the system to never answer any call placed to it. 4.7 Relay 2 Contact Pin 1. This shorting pin sets the contacts on relay number two to be set to either Normally Open (NO) or Normally Closed (NC).
1814 Adjustment Locations CONTRAST VOLUME AUTO FEEDBACK RING PIN HS HF 1816 CLICK SENS MASTER CODE RLY 2 41
SECTION 5 – OPERATING INSTRUCTIONS 5.1 GUEST INSTRUCTIONS Instructions on the telephone entry systems guide guest on the usage of the system and how to locate and call the resident that they wish to visit. The 1814 system utilizes A and Z scroll buttons that a guest will use to locate the resident that they are wishing to visit. Pushing the A button will cause the resident directory to scroll up while pushing the Z button causes the resident directory to scroll down.
5.2 RESIDENT INSTRUCTIONS Resident control of the door or gate that the telephone entry system controls is limited to opening the door or gate in response to a call from a guest, or they may open the door or gate by using their assigned four-digit entry code. A resident instruction sheet is included in the back of this manual and may be copied and passed out to your residents. 5.2.
5.3 SYSTEM ADMINISTRATOR The administrator can perform the following operations from a remote location using a touch-tone telephone. You must know the phone number of the system and the system master code. 5.3.1 Opening from a Remote Location 1. Call the telephone number that the entry system is installed on. The system will answer with a short tone (beep). 2. Press * 1 6 and enter the four-digit MASTER CODE _ _ _ _ (beep). 3. Press the desired tone open number _ (beep). NOTE: Refer to 3.2.
5.3.3 Relay Check The telephone entry system can be called and a check can be made to determine if any of the relays in the system are in a "hold-open" mode. This check can be useful if your gate (or door) is held open and you suspect that the telephone entry system relay may be the cause. 1. Call the telephone number that the entry system is installed on. The system will answer with a short tone (beep). 2. Press * 1 6 and enter the four-digit MASTER CODE _ _ _ _ (beep). 3.
5.4 MISCELLANEOUS OPERATING INSTRUCTIONS 5.4.1 Talk Time The talk time for directory codes 0, 00, 000, 0000 and 1, 01, 001, 0001 is factory set to 4 minutes 15 seconds and cannot be changed. These directory codes should be reserved for use with management or emergency phone numbers that typically require longer talk times.
SECTION 6 – MAINTENANCE The DoorKing telephone entry system is essentially a maintenance free device. When the unit is properly installed, it should provide years of trouble free service. Maintenance is limited to updating the directory and phone number and/or entry codes when residents move in or out. The faceplate of the unit should be cleaned on a regular basis to keep contaminants in the air from sticking to the surface and possibly causing pitting.
SYMPTON Cannot get into programming mode. POSSIBLE SOLUTION(S) • Wrong master code entered. Start over. • Waiting too long between pushing buttons. Enter information quicker. • Keypad is not plugged into board correctly. Cable points down. • Memory chips are installed upside down. System emits a long tone and cancels programming. • Waiting too long between pushing buttons. • Forgetting to press * first when programming. Keypad is dead. • No power. Check for 16 VAC input power.
SYMPTON POSSIBLE SOLUTION(S) Four-digit entry codes will not work. • Forgetting to press # first. • Re-program the entry code ranges (3.5.4). Entry codes will not activate relay 1. • Re-program relay 1 low and high ranges (3.5.4). Entry codes will not activate relay 2. • Re-program relay 2 low and high ranges (3.5.4). System emits a beep every 30 seconds. • Master code switch is in the ON position (4.5). DTMF tones are heard 15 seconds after call is answered.
6.2 ACCESSORIES Surface Trim Ring Flush Kit Flush Ring Stainless Steel Case Surge Suppressers Mounting Post Telephone Test Set Battery Use to recess a surface mount unit into a wall or column. P/N 1803-150. Use to install flush style units into a wall or column. Kit includes rough in back box and trim ring. P/N 1814-165 comes with stainless steel trim ring. P/N 1814-166 comes with gold plated trim ring. Use to surface mount a flush style unit. P/N 1814-152.
6.3 LOG TABLES Complete the information in the tables on the following pages to maintain a record of the information that has been programmed into the telephone entry system. Make copies of the resident log sheet so that you have enough to complete a listing of all residents and data. Enter the information as shown in the example below. AAC stands for Alternate Area Code. Enter the alternate area code number if alternate area codes have been programmed and assigned to this resident (3.5.3).
NAME AAC Make additional copies of this table as needed.
Resident Instruction Sheet Your building / community has been equipped with a DoorKing Telephone Entry System that will provide communication for your guest from the lobby door / gated entrance to your home by use of the local telephone network.
