Owner’s Manual 1803PC, 1815, 1817 PC Programmable Telephone Entry Systems DoorKing, Inc. 120 Glasgow Avenue Inglewood, California 90301 U.S.A. Phone: 310-645-0023 Fax: 310-641-1586 www.doorking.com P/N 1815-065 REV J, 3/01 Copyright 2001 DoorKing, Inc. All rights reserved.
Use this manual with the following models only. All 1803PC models with circuit board 1844-010 REV A and B. All 1815 models with circuit board 1840-010 REV D and E. All 1817 models with circuit board 1841-010 REV F and G. DoorKing, Inc. reserves the right to make changes in the products described in this manual without notice and without obligation of DoorKing, Inc. to notify any persons of any such revisions or changes. Additionally, DoorKing, Inc.
TABLE OF CONTENTS Preface Important Notices......................................................................................................................................................6 General Information ..................................................................................................................................................7 Features ............................................................................................................................................
3.4 3.5 3.6 3.7 Programming Letters, Numbers and Messages 3.4.1 Programming Letters and Numbers .........................................................................................37 3.4.2 Programming the User Message – 1815..................................................................................38 3.4.3 Programming the Instruction Message – 1815 ........................................................................39 3.4.4 Programming the User Message – 1817......................
IMPORTANT NOTICE FCC - UNITED STATES This equipment has been tested and found to comply with the limits for a class A digital device, pursuant to Part 15 of the FCC Rules and Regulations. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
GENERAL INFORMATION • Prior to beginning the installation of the telephone entry system, we suggest that you become familiar with the instructions, illustrations, and wiring guidelines in this manual. This will help insure that you installation is performed in an efficient and professional manner. • The proper installation of the telephone entry panel is an extremely important and integral part of the overall access control system.
FEATURES • Can provide service for up to 3000 residents and can store up to 8000 card, transmitter or digital PIN codes when ordered with 3000 MemPLUS chip set. • System can be programmed via modem or RS-232 interface with the Remote Account Manager for Windows software included with the unit. Programming via RS-232 requires an additional cable that is not included with the unit (P/N 1818-040).
SECTION 1 - INSTALLATION Order your telephone line at least two weeks prior to the planned installation date. This will assure that a phone line is available when the unit is installed. The telephone company will require the following information from you: Type: Ringer Equivalence: Jack Type: FCC Registration (US): DOC (Canada): Electrical Listing: Touch Tone, Loop Start 0.0 A RJ11C DUF6VT-12874-OT-T 1736 4528 A Complies with U.L.
1.1.1 Surface Mount Units Surface mount units can be mounted directly to a wall or pilaster, or can be post mounted using a DoorKing heavy-duty mounting post (p/n 1200-047 and 1200-048). Be sure the unit is mounted securely and is not subject to vibration from closing doors or gates.
1.1.2 Surface Mount Units with Recess Box Surface mount units can be semi-flush mounted into a wall or pilaster by using the optional recessmounting box (p/n 1803-150). Be sure the unit is mounted securely and is not subject to vibration from closing doors or gates.
1.1.3 Flush Mount Units 1.125 Flush mount units are installed into a wall with flush mount kits 1814-065 (stainless) or 1814-066 (gold). Flush mount kits are not included with the entry system. Flush mount units are not designed for direct exposure to the weather. Be sure the unit is mounted securely and is not subject to vibration from closing doors or gates.
1.1.4 Flush Mount Rough-in Box The flush mount installation kit has two parts; the rough-in box and the trim ring. The rough-in box is installed first. 1.25 12.75 1.875 9.0 4.25 1.75 3.875 14.5 11.0 13.25 10.25 7.25 10-24 x 1.125 Stud 1.125 DIA 3.5 1.75 9.25 1.75 .25 DIA 1.75 6.375 11.
1.1.5 Flush Mount Trim Ring Flush mount units can be mounted by using the 1814-065 (stainless) or 1814-066 (gold) mounting kit. Flush mounting kits are not included with the unit. Flush mount units are not designed for direct exposure to the weather. Be sure the unit is mounted securely and is not subject to vibration from closing doors or gates.
1.1.6 Flush Mount Surface Mounting Kit Flush mount units can be surface mounted by using the optional 1814-152 surface mount trim ring. Flush mount units are not designed for direct exposure to the weather. Be sure that the unit is securely mounted and is not subject to vibration from closing doors or gates.
1.1.7 Wall Mount Units Wall mount units (models 1815 and 1817 only) are designed to be mounted directly onto a wall without the need of cutting a large hole as is necessary with flush mount units. Wall mount units are not designed for direct exposure to the weather. Be sure the unit is mounted securely and is not subject to vibration from closing doors or gates.
1.2 MEMORY CHIP INSTALLATION The telephone entry system is shipped with two memory chips packaged in a separate box inside the shipping container. The memory chips must be installed for the telephone entry system to operate. CAUTION!! Do not install the memory chips with power to the telephone entry system turned on. Attempting to install the memory chips with power on will irrevocably damage the chips. CAUTION!! The memory chips are a static sensitive component.
1.3 POSTAL LOCK INSTALLATION At some locations, such as gated communities, it will be necessary to provide access to the mail carrier so that they can deliver the mail. Mail carrier access will be provided by the installation of an Arrow Postal Lock. This is the same lock that the Post Office uses for gang mailboxes. These locks are not available to the public.
SECTION 2 – WIRING Prior to installing wiring to the telephone entry system, we suggest that you become familiar with the instructions, illustrations, and wiring guidelines in this manual. This will help insure that you installation is performed in an efficient and professional manner. The wiring of the telephone entry panel is an extremely important and integral part of the overall access control system.
RS-232 Input (OPTIONAL) Connections to 2348 Elevator Control Board (OPTIONAL) Weigand Power Inputs for weigand control devices (OPTIONAL) 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 16 VAC 20 VA Power Wiring Maximum Distance 16 VAC 20 VA Phone Wiring Maximum Distance 100 Feet 18AWG 800 Feet 24 AWG 200 Feet 16 AWG 1600 Feet 22 AWG Weigand Wiring Maximum Distance Elevator Control Maximum Wiring 500 Feet Belden 9931 500 Feet Belden 9931 500 Feet Consolidated 53
2.1 MAIN TERMINAL DESCRIPTION TERMINAL DESCRIPTION 1 Phone Line Connection – 800 ft. maximum with 24 AWG wire; 1600 ft. maximum with 22 AWG wire. 2 Phone Line Connection – 800 ft. maximum with 24 AWG wire; 1600 ft. maximum with 22 AWG wire. 3 Earth Ground Only. 4 Switch Input. A closure between terminals 4 and 6 will cause the designated relay(s) to activate for the programmed strike time. The Postal Switch is connected here. 5 Microphone Input.
2.2 WEIGAND TERMINAL DESCRIPTION There are four (4) auxiliary terminals on the 1840 control board which provide inputs for: weigand data, elevator control, RS232 communication, and power for these various features. 2.2.1 Weigand Power Terminals 16 VAC, 20 VA power must be supplied to these power terminals; otherwise RS232 communication and all weigand devices will fail to operate. Do not power any other devices (electric strikes, magnetic locks, lights, etc.) from this transformer.
2.2.3 Elevator Control Terminals The elevator control terminals are used when the 2348-010 elevator control board is connected to the system to enable elevator control. Do not connect any other devices to these terminals. Maximum wire run for weigand data is 500 feet using Belden 9931, Consolidated 5324-CL, or equivalent six (6) conductor shielded wire. Do not use twisted pair with weigand format. Float the shield at the elevator control board. Do not connect the shield to the elevator board common.
2.3 RELAY WIRING (TYPICAL) 2.3.1 Controlling a Single Door or Gate Relay 2 Relay 1 COM Relay 1 NC Relay 1 NO Relay 0 Relay 2 COM Relay 0 NO Relay 0 NC Relay 0 COM Relay 1 is typically used when the system will control a single door or vehicular gate operator. Note that the electric strike and magnetic lock are each powered by their own power supply. Electric strikes are connected through the normally open (NO) contact and magnetic locks are connected through the normally closed (NC) contact.
2.3.2 Controlling a Gate Operator and Pedestrian Gate (or Door) Relay 2 Relay 1 COM Relay 1 NC Relay 1 NO Relay 0 Relay 2 COM Relay 0 NO Relay 0 NC Relay 0 COM When controlling a gate operator and pedestrian gate (or door), relay 1 is typically used to control the gate operator while relay 2 is typically used to control the door or gate. Note that the electric strike and the magnetic lock are powered from their own power supply.
2.3.3 Controlling a Gate Operator and Two Pedestrian Doors (or Gates) Relay 2 Relay 1 COM Relay 1 NC Relay 1 NO Relay 0 Relay 2 COM Relay 0 NO Relay 0 NC Relay 0 COM The diagram below shows how it is possible to control a gate operator and two pedestrian doors or gates from the system. Relay 0 is typically used to control the gate operator and relays 1 and 2 are used to control pedestrian doors and/or gates. Note that the electric strike and the magnetic lock are powered from their own power supply.
2.3.4 Tracker Expansion Board Control Relay 2 Relay 1 COM Relay 1 NC Relay 1 NO Relay 0 Relay 2 COM Relay 0 NO Relay 0 NC Relay 0 COM When Tracker expansion boards are used with the system to control up to 16 additional entry points, relays 1 and 2 are designated as tracker command relays and connect to the Tracker expansion boards. In this diagram, relay 0 is used to control the gate operator and relays 1 and 2 are connected to the tracker expansion boards.
SECTION 3 – PROGRAMMING IMPORTANT! Many of the advanced features available with this telephone entry system cannot be programmed from the system keypad. These features include relay hold open time zones, security levels, and elevator control options. If any of these features are used, the system must be programmed with the DoorKing Remote Account Manager for Windows software, VERSION 5.0. Refer to the software User's Manual for more information on these features.
3.1.2 Programming from the Keypad Follow the programming instructions as described in each section of this manual. The system will prompt you with short tones (beep) when programming steps have been followed correctly, and with a long tone (beeeeeep) when the programming step is ended. The display will also assist you in viewing the information that you are programming. It is highly recommended that you complete the resident listing in the appendix prior to starting any programming from the keypad.
3.1.3 System Memory Prior to starting the programming of the PC programmable telephone entry system, you must know the memory capacity and the type of the EEPROM chips that are installed in the unit. This can be determined by inspecting the small chip that has a tag listing the memory size on it. This memory size determines the number of residents, vendors and four-digit entry code numbers that can be stored in the system.
3.2 PROGRAMMING WITH A PC Prior to programming the PC Programmable Telephone Entry System with the DoorKing Remote Account Manager for Windows software and the user supplied PC, the system must have the MASTER CODE programmed into it, and must be programmed to operate in the SINGLE or MULTIPLE system format. These programming functions cannot be set with the PC and must be programmed from the system keypad.
3.2.3 Programming for Call-up Operation This feature is only used when the telephone entry system is interfaced with a DoorKing 1816 Telephone Intercom system under certain special applications. The factory setting for this feature is OFF. Do not change this feature to ON. Refer to the 1816 Installation Manual, and check with your DoorKing representative on the special applications that this feature is used for. Factory Setting = OFF 1. 2. 3. Press *78 and enter the four-digit MASTER CODE _ _ _ _ (beep).
3.3 GENERAL PROGRAMMING Proceed with the programming steps on the following pages only if PC programming will not be used. 3.3.1 Relay Strike Time These steps will program Relay 0, Relay 1 and Relay 2 strike times. Strike times can be programmed from 1/4 second (enter 00 in step 4) up to 99 seconds by entering the desired time in seconds. If Tracker expansion boards are going to be used with this system, set Relay 2 strike time to 00 for Tracker boards 1-8.
3.3.3 Tone Open Numbers These steps will program the tone open numbers for relays 0, 1 and 2. You will need to enter a fourdigit number (see chart below) to set the relay functions. If a function is not desired, enter # in place of a number. For example, if you want the relay to have a momentary activation function only, and you want the relay to activate when the number 9 is pressed, enter 9#### in step 4. Do not duplicate tone open numbers, i.e., don’t set relay 0, 1, and 2 tone-open numbers all to 9.
3.3.5 Touch-tone / Rotary-dial This programming sequence will set the telephone entry system to dial out in either a touch-tone or rotary format. Generally, this will be set for touch-tone. Factory setting = touch-tone. 1. 2. 3. Press *07 and enter the four digit MASTER CODE _ _ _ _ (beep). Enter 0* (beep) for touch-tone or enter 1* (beep) for rotary. Press 0# TOGETHER to end this programming step (beeeeeep). 3.3.
3.4 PROGRAMMING LETTERS, NUMBERS and MESSAGES These programming steps apply only to the 1815 and 1817 systems. The keypad on the 1815 and 1817 systems have all the letters of the alphabet, the numbers 0 through 9, and a space key printed on it. This allows the keypad to be used to program all names and numbers into the systems electronic directory. NOTE: Names should not be programmed from a remote location using a touch-tone telephone. 3.4.
3.4.2 Programming the User Message – 1815 Systems The user message, followed by the instruction message, scrolls across the screen from right to left when the system is not in use. Both the user and instruction message can be programmed to display your own message. The user message can be a maximum of 48 characters (spaces count as a character) and is entered into the system memory in three blocks. The first two blocks contain 20 characters while the third block contains 8 characters.
3.4.3 Programming the Instruction Message – 1815 Systems The instruction message scrolls across the screen from right to left when the system is not in use and follows the user message programmed in 3.4.2. The instruction message can be a maximum of 52 characters (spaces count as a character) and is entered into the system memory in three blocks. The first two blocks contain 20 characters while the third block contains 12 characters.
3.4.4 Programming the User Message – 1817 Systems The user message is displayed on the top screen of the 1817. This message can be a maximum of 80 characters (spaces count as a character) and is entered into the system memory in four blocks. The example below shows how the sample message was divided into four blocks and centered on the screen. Use the blank matrix to organize your own message. Only upper case letters, numbers and spaces can be programmed from the system keypad.
3.4.5 Programming the Instruction Message – 1817 Systems The instruction message is displayed on the bottom screen of the 1817. This message can be a maximum of 80 characters (spaces count as a character) and is entered into the system memory in four blocks. The example below shows how the sample instruction message was divided into four blocks and centered on the screen. Use the blank matrix to organize your own message. Only upper case letters, numbers and spaces can be programmed from the system keypad.
3.5 Programming Phone Numbers and Names Before beginning manual programming of this telephone entry system from the keypad, it is strongly recommended that the resident log sheets in the back of this manual be competed in their entirety. This will make programming easier and can be used as a reference when entering phone numbers, names, entry codes and device numbers.
3.5.1 Programming the Directory Code Length This programming sequence sets the directory code length to 1 - 2 - 3 or 4 digits. If 11 or more resident names or telephone numbers are going to be programmed into the system, the directory code must be at least two-digits. If 101 or more resident names or telephone numbers are going to be programmed, the directory code must be at least three-digits.
3.5.3 Programming Area Codes Up to 10 different area codes can be programmed for any 10-digit or long distance calling requirements and will be referenced 0 through 9 (for a total of 10). The area codes will be entered as a four-digit number (1 + the three digit area code). If area codes are being programmed to facilitate 10-digit calling requirements, precede the three-digit area code with #. 1. 2. 3. 4. 5. Press *24 and enter the four-digit MASTER CODE _ _ _ _ (beep).
3.5.5 Programming Names (1815, 1817 Systems Only) In this section, names will be programmed into the system. Names are referenced to a phone number by entering the directory code that the persons phone number has been programmed to. 1. 2. 3. 4. 5. 6. 7. Press *66 and enter the four-digit MASTER CODE _ _ _ _ (beep). Enter the directory code (1, 2, 3 or 4 digits depending on what was programmed in 3.5.1) then press * (beep). Begin entering the residents name one character at a time as described on page 30.
3.5.8 Delete Area Codes This program sequence deletes area code numbers that have been programmed into the system. 1. 2. 3. 4. 5. Press *24 and enter the four-digit MASTER CODE _ _ _ _ (beep). Enter the area code reference number (0 through 9) _ then press * (beep). Enter # # # # then press * (beep). Repeat steps 2 and 3 to delete additional area codes. Press 0# TOGETHER to end this programming step (beeeeeep). 3.5.
3.6 PROGRAMMING DEVICE CODES The PC programmable telephone entry system must be equipped with a MemPLUS chip to program device codes into its memory. Device codes must be five (5) digits in length and are typically card and transmitter codes. Each device code that you enter is assigned to the directory code that you select. Up to 25 device numbers can be entered under a single directory code, up to a maximum of 8,000 for the system. You cannot duplicate device codes. 3.6.
3.7 FOUR-DIGIT ENTRYT CODES Four-digit entry codes are entered on the system keypad preceded by # to allow the resident access. Do not confuse four-digit entry codes with a five-digit device code entered from a weigand keypad. 3.7.1 Programming Four-digit Entry Codes 1. 2. 3. 4. 5. Press *02 and enter the four-digit MASTER CODE _ _ _ _ (beep). Enter the directory code (1, 2, 3 or 4 digits depending on what was programmed in 3.5.1) then press * (beep).
SECTION 4 – ADJUSTMENTS 4.1 Speaker Volume 1. Open the front of the telephone entry system and locate the speaker volume adjustment. 2. Place a phone call from the telephone entry system to a resident. While they are talking, adjust the speaker volume potentiometer for adequate sound. To increase the volume rotate the potentiometer clockwise, to decrease the volume rotate the potentiometer counter clockwise. 4.2 Feedback 1. Open the front of the telephone entry system and locate the feedback adjustment.
4.6 Back-light Cutoff (1817 Only) 1. The back-light cutoff potentiometer is located on the LCD control board in the 1817 system only. This adjustment is not available in the 1815 system. This potentiometer adjusts the intensity of the back lighted LCD panels and is normally factory set. To increase the back-light, turn the potentiometer clockwise. To decrease the back-light, turn the potentiometer counter clockwise. 4.7 Master Code Switch 1.
1815 Adjustment Locations SEC LEVEL CONTRAST VOLUME AUTO FEEDBACK RING PIN HS HF 1816 CLICK SENS MASTER CODE RLY 2 51
1817 Adjustment Locations SEC LEVEL BACK LIGHT CONTRAST LOWER CONTRAST UPPER VOLUME AUTO FEEDBACK RING PIN HS HF 1816 CLICK SENS MASTER CODE RLY 2 52
SECTION 5 – OPERATING INSTRUCTIONS 5.1 Guest Instructions Instructions on the telephone entry systems guide guest on the usage of the system and how to locate and call the resident that they wish to visit. The 1815 and 1817 systems utilize A and Z scroll buttons that a guest will use to locate the resident that they are wishing to visit. Pushing the A button will cause the resident directory to scroll up while pushing the Z button causes the resident directory to scroll down.
5.2 RESIDENT INSTRUCTIONS Resident control of the door or gate that the telephone entry system controls is limited to opening the door or gate in response to a call from a guest, or they may open the door or gate by using their assigned four-digit entry code. A resident instruction sheet is included in the back of this manual and may be copied and passed out to your residents. 5.2.
5.3 SYSTEM ADMINISTRATOR The administrator can perform the following operations from a remote location using a touch tone telephone. You must know the phone number of the system and the system master code. 5.3.1 Opening from a Remote Location 1. Call the telephone number that the entry system is installed on. The system will answer with a short tone (beep). 2. Press *16 and enter the four-digit MASTER CODE _ _ _ _ (beep). 3. Press the desired tone open number _ (beep). NOTE: Refer to 3.3.
5.3.3 Relay Check The telephone entry system can be called and a check can be made to determine if any of the relays in the system are in a "hold open" mode. This check can be useful if yourr gate (or door) is held open and you suspect that the telephone entry system relay may be the cause. 1. Call the telephone number that the entry system is installed on. The system will answer with a short tone (beep). 2. Press *16 and enter the four-digit MASTER CODE _ _ _ _ (beep). 3.
5.4 MISCELLANEOUS OPERATING INSTRUCTIONS 5.4.1 Talk Time The talk time for directory codes 0, 00, 000, 0000 and 1, 01, 001, 0001 is factory set to 4 minutes 15 seconds and cannot be changed. These directory codes should be reserved for use with management or emergency phone numbers that typically require longer talk times.
SECTION 6 – MAINTENANCE The DoorKing telephone entry system is essentially a maintenance free device. When the unit is properly installed, it should provide years of trouble free service. Maintenance is limited to updating the directory and phone number and/or entry codes when residents move in or out. The faceplate of the unit should be cleaned on a regular basis to keep contaminants in the air from sticking to the surface and possibly causing pitting.
SYMPTON POSSIBLE SOLUTION(S) • Wrong master code entered. Start over. • Waiting too long between pushing buttons. Enter information quicker. • Keypad is not plugged into board correctly. Cable points down. • Memory chips are installed upside down. System emits a long tone and cancels programming. • Waiting too long between pushing buttons. • Forgetting to press # first when programming. Keypad is dead. • No power. Check for 16 VAC input power.
SYMPTON POSSIBLE SOLUTION(S) Four-digit entry codes will not work. • Forgetting to press # first. • Re-program the entry code ranges (3.7.3). Entry codes will not activate relay 0. • Re-program relay 0 low and high ranges (3.7.3). Entry codes will not activate relay 1. • Re-program relay 0 low and high ranges (3.7.3). Entry codes will not activate relay 2. • Re-program relay 0 low and high ranges (3.7.3). Security levels or elevator control will not function.
6.1.2 Weigand Test (1815, 1817 Systems Only) This programming sequence will allow you to view the weigand data on the display as it is received by the control board. This will allow you to verify that the weigand device is functioning properly. 1. 2. 3. 4. 5. Press *82 and enter the four-digit master code _ _ _ _ (beep). Enter 9 9 9 9 * (beep). Activate one of the weigand input devices by placing a card on a card reader, pressing a transmitter button, or entering a digital code on a weigand keypad.
6.1.4 Elevator Board / Floor Hardware Test This testing sequence will allow you to check activation of individual relays on the elevator control board(s) and will confirm communication between the telephone entry system circuit board and the elevator control board(s). 1. Press *77 and enter the four-digit master code _ _ _ _ (beep). The display will show: WHICH ELEVATOR? (1815 - 1817 systems only). 2. Enter the elevator shaft number (1, 2, 3 or 4) _ , then press * (beep).
6.2 ACCESSORIES Surface Trim Ring Flush Kit Flush Ring Stainless Steel Case Surge Suppressers Mounting Post Telephone Test Set Battery Tracker Boards RS-232 Cable Elevator Board Use to recess a surface mount unit into a wall or column. P/N 1803-150. Use to install flush style units into a wall or column. Kit includes rough in back box and trim ring. P/N 1814-165 comes with stainless steel trim ring. P/N 1814-166 comes with gold plated trim ring. Use to surface mount a flush style unit. P/N 1814-152.
6.3 LOG TABLES Complete the information in the tables on the following pages to maintain a record of the information that has been programmed into the telephone entry system if the system IS NOT being programmed from a PC. If PC programming is being utilized, there is no reason to maintain these log sheets since the PC will maintain a complete record of the information that has been programmed. Make copies of the resident log sheet so that you have enough to complete a listing of all residents and data.
NAME AAC PHONE NUMBER DIR CODE Make additional copies of this table as needed.
Resident Instruction Sheet Your building / community has been equipped with a DoorKing Telephone Entry System that will provide communication for your guest from the lobby door / gated entrance to your home by use of the local telephone network.