System information

Program 11 : System Numbering
11-13 : Service Code Setup (for ACD)
UX5000 Software Program Manual Programming ◆ 153
Conditions
None
Feature Cross Reference
● Automatic Call Distribution (ACD)
Terminal Programming Instructions
To enter data for Program 11-13 (Service Code Setup (for ACD)):
1. Enter the programming mode.
2. 11 13
3. Enter the number of the item you want to program.
4. Enter data for the item you selected + HOLD.
5. Enter data for the next item in the program.
OR
Press MIC once to enter a new item number.
OR
Press MIC until you’ve exited that series’s programming section.
13 ACD Agent Changing Own ACD Group
Using this service code, an ACD Agent can reassign them-
selves to another ACD Group.
KTS 170
11-13-01
KTS ACD LgIn/Out*5
back
↑ ↓ select
11-13-nn
nnnnn
← →
Item
No.
Item Terminals Default New