User`s manual

eBOX-III 19

TERMS AND CONDITIONS

1. Warranty

The warranty terms for eBOX-III is twelve (12) months from the beginning on the date of invoice.

During the warranty period, DM&P Group Will repair replace the product covered under this

limited warranty.

2. Service and Support

DM&P Group provides the technical support for hardware problems with your system

throughout the warranty period. The technical support service is limited to configuration and

operation of eBOX-III sold by DM&P Group. The technical support service does not offer

software tutoring or training.

3. Return Merchandise Authorization（RMA）policy

If the DM&P staff or dealer determines that a part is defective. Purchaser must call our technical

support service to obtain an RMA number before attempting to return any part. Please refer to

your nearest dealer for

To obtain an RMA number, Purchaser must follow procedures as below：

1. Complete the DM&P Group standard RMA Form and fax back to the RMA Department.

2. The RMA Number must be used within 7 DAYS

3. The RMA Number must be shown clearly on your shipping label.

4. DM&P Group must receive all Returns before a replacement will be sent.

5. The repair cost is depends on the parts, the damage reasons, and whether under warranty

period…etc. The Seller will charge the Purchaser in a reasonable price.

6. A copy of the invoice for the RMA product(s) will also be shipped to Purchaser.

7. The freight of return to Media Stream Tech. is charges to Purchaser account and

accompanied by an RMA number. Any Returns with freight collect will be refused and

returned to you. After Repairing, the cost of freight will be paid by Seller.

8. DM&P Group must receive all returned goods within the warranty period.

4. Shipping Policy

The Purchaser must pre-pay shipping for any defective system or parts returned under the

warranty. DM&P Group shall not be liable for risk of loss or damage during shipment of your

returned system or parts if you fail to insure the shipment.

All products must be shipped back to DM&P Group in original or equivalent packaging. DM&P

Group will ship the repaired or replacement product(s) to Purchaser by freight prepaid.

Purchaser assumes the risk of loss. DM&P Group shall not be responsible for failure of the

delivery service to make on-time delivery.

ARRANTY