Specifications

System Software Diagnostics Guide — September 2006 19
Diagnostics Overview
started and stopped via Global Call APIs. The trace information collected with this procedure
allows developers to determine the root cause of protocol issues in a system that uses Intel
NetStructure
®
DMT160TEC or DMN160TEC digital telephony interface boards.
Creating a system configuration archive
As part of a quality control effort, you might want to baseline your systems by retrieving all
available information using the Intel Telecom Subsystem Summary Tool (its_sysinfo). Refer to
the following:
• Section 7.3, “Creating a System Configuration Archive”, on page 44
• Chapter 21, “Intel Telecom Subsystem Summary Tool Reference”
Tracing Intel Dialogic Runtime Libraries
You can use the Runtime Trace Facility (RTF) tool to trace the execution path of various Intel
Dialogic runtime libraries. Refer to the following:
• Section 7.1, “Troubleshooting Runtime Issues”, on page 41
• Chapter 28, “Runtime Trace Facility (RTF) Reference”
• Chapter 29, “RTFManager Reference”
1.3 Tool Classification by Problem Type
This section groups the diagnostic tools by problem type. The list that follows can help you locate
the appropriate tool to use based on the problem you are having:
Board, Firmware, or Hardware Failures
To troubleshoot the physical boards in your system, use the following procedures and tools:
• Section 4.2, “Checking an Individual Board”, on page 27
• Section 4.3, “Checking all the Boards in a System”, on page 28
• Chapter 17, “DM3post Reference”
• Chapter 22, “KernelVer Reference”
To diagnose and trace problems with a board’s firmware, use the following procedures and
tools:
• Section 4.5, “Tracing Firmware”, on page 28
• Chapter 12, “DebugAngel Reference”
• Chapter 23, “MercMon Reference”
To capture a core dump when a Control Processor (CP), Signal Processor (SP), or Shared
RAM (SRAM) fault is detected on a DM3 board, refer to the following procedure and tool:
• Section 4.6, “Diagnosing a Control Processor or Signal Processor Fault on a Board”, on
page 29
• Chapter 15, “Dlgsnapshot Reference”
Debugging Software
You can use the Runtime Trace Facility (RTF) tool and Intel Telecom Subsystem Summary
Tool (its_sysinfo) for some general software debugging. Refer to the following:
• Section 7.1, “Troubleshooting Runtime Issues”, on page 41
• Section 7.2, “Collecting System Data to Diagnose an Application Failure or Crash”, on
page 44