Specifications

System Software Diagnostics Guide — September 2006 79

15.Dlgsnapshot Reference

This chapter provides reference information about the Dlgsnapshot tool. The following topics are

included:

• Description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

• Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

• Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

15.1 Description

The Dlgsnapshot tool uses Intel

Dialogic

system software fault monitoring components to

generate a core dump file when one of the following faults is detected on a DM3 board:

• Control Processor (CP)

• Signal Processor (SP)

The autodump feature of the Dlgsnapshot tool is disabled by default. However, you can enable the

autodump feature if you want to use it. In the default state, no board or DSP will be automatically

reset as a result of a DSP failure.

If autodump is enabled, when a fault is detected, a core dump file is created in the log directory

under INTEL_DIALOGIC_DIR and the board that the fault occurred on is taken out of service

(stopped) without causing any other interruptions to the system. To reactivate the out-of-service

board, you must restart it.

You can also run the Dlgsnapshot tool on demand from the command line.

Note: Dlgsnapshot is for use only on Intel

Dialogic

or Intel NetStructure

boards with a DM3

architecture. However, the SRAM dump is not supported on The Intel NetStructure

DMV-B,

DMN160TEC, and DMT160TEC boards.

15.2 Guidelines

Windows systems: When a core dump file is generated, you can send a .zip file containing the

contents of the %INTEL_DIALOGIC_DIR%\log directory along with the Windows event viewer

system log file (*.evt) to Intel’s telecom support resources for debugging purposes.

Linux systems: When a core dump file is generated, you can send a .tar file containing the

contents of the ${INTEL_DIALOGIC_DIR}/log directory to Intel’s telecom support resources for

debugging purposes.