Manual

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Dobot MG400 User Guide

Warranty

Product warranty

Without prejudice to any claim agreement that the user (customer) may reach with the

distributor or retailer, the manufacturer shall guarantee the quality of the products to the customer

in accordance with the terms and conditions below:

If defects caused by manufacturing and/or improper material occur in a new device and its

components within 12 months (15 months at most if the shipping time is included) after the device

is put into use, Dobot shall provide the necessary spare part, and the user (customer) shall offer

personnel to replace the spare part, using another part that represents the latest technology level to

replace or repairing the related part.

If the device defects are caused by improper handling and/or failure to follow the relevant

information set out in the User Guide, the warranty is invalid.

This warranty does not apply to or extend to maintenance (e.g. installation, configuration,

software download) performed by the authorized distributer or customer.

The user (customer) must provide the purchase receipt and the purchase date as valid evidence

for the warranty. Claims under this warranty must be made within two months of the apparent failure

to perform the product warranty.

The ownership of the equipment or components that are replaced or returned to Dobot shall

remain with Dobot. Any other claims arising from or related to the equipment are not covered by

this warranty.

Any items in this product warranty do not intend to limit or exclude the legal rights of the

customer or to limit or exclude the liability of the manufacturer for the personnel casualty resulting

from its negligence. The duration of this product warranty shall not be extended due to the services

provided under the product warranty terms. Under the principle of not violating the warranty, Dobot

reserves the right to charge customers for the replacement or maintenance. The foregoing does not

imply a change in the burden of proof to the detriment of the client. If there are defects on the

equipment, Dobot shall not be liable for any damage or loss arising therefrom, including but not

limited to loss of production or damage to other production equipment.

Disclaimer

Dobot is committed to improve the reliability and performance of its products, and as such

reserves the right to upgrade products without prior notice. Dobot strives to ensure the contents of

the User Guide are precise and reliable, but takes no responsibility for any errors or missing

information.