MFP PARTS BULLETIN MFP-PB-209 Models: Priority: Date: Subject: Details: AR-FX7/MX-FX10 (Option for MX-M260Series/MX-M310 Series) Low June 2011 Change of the manufacturer of FAX ROM for FAX MAIN PWB to improve productivity To improve productivity, the manufacturer of FAX ROM for FAX MAIN PWB has been changed from Spansion to Macronix. As a result of this change, the parts code for the FAX MAIN PWB has also been changed. The old and the new FAX MAIN PWB are interchangeable.
MFP PARTS BULLETIN MFP-PB-180 Models: Priority: Date: Subject: Description: Details: Model MX-M260 MX-M310 1. 2. 3. MX-M260/MX-M310 Low December 2009 The TR Cushions in the Transfer Unit are Discontinued Since November 2009 we have discontinued the TR Cushions in the Transfer Unit because the Separate Discharge Sheet makes the TR Cushions unnecessary. Please see below for more information. P/G No.
MFP MFP-PB-185 Models: Priority: Date: Subject: Description: Details: PARTS BULLETIN MX-M260/MX-M310 Low February 2010 Delivery Fan Connector Sheet and Screw is Discontinued Since December 2009, we have discontinued the use of the Delivery Fan Connector Sheet and the Screw used to hold it in place. Since this Screw is also needed when installing the option MX-TE10, we have added a Screw to this option since December 2009.
MFP-PB-185 Model MX-M260 MX-M310 P/G No. Previous Part New Part Price Rank Description 20 -38 PSHEZ0655FCZZ - - Delivery Fan Connector Sheet 20 -17 XEBS730P08000 MX-TE10 1. 2. 3. 2 -17 Quantity Change 54 Quantity Change 12 5 AC Interchangeability Interchangeable. 4. Current type can be used in place of new type. 5. New type cannot be used in place of current type. Current type cannot be used in place of the new type. 6. New type can be used in place of current type.
MFP MFP-PB-189 Models: Priority: Date: Subject: Description: Details: PARTS BULLETIN MX-M260/MX-M310 Low May 2010 Standardization of the Ozone Filter and Change of Left Cabinet Shape In February 2010 production we changed the Ozone Filter used in the exterior to the same one that is used in the 1st Delivery Unit. We have changed the shape of the Left Cabinet to accommodate the shape of the new filter. Please see below and on the following page for more information about this part change.
MFP-PB-189 Model MX-M260 MX-M310 1. 2. 3. P/G No. Previous Part New Part Price Rank Description 2 -18 PFILZ0016QSZZ PFILZ0017QSZ1 AP Ozone Filter 2 -21 GCAB-0149QSZ1 GCAB-0149QSZ3 AV Left Cabinet Interchangeability Interchangeable. 4. Current type can be used in place of new type. 5. New type cannot be used in place of current type. Current type cannot be used in place of the new type. 6. New type can be used in place of current type. Reference: Interchangeability 5 Not interchangeable.
MFP PARTS BULLETIN MFP-PB-196 Models: Priority: Date: Subject: Details: MX-M260/MX-M310 Low July 2010 Shape Change of the Delivery Roller Holder in the 1st Delivery Unit The shapes of the Delivery Roller Holder and the Shifter Shaft have been changed to improve productivity (Fig.1). As a result, the Transport Roller Bearing and the E Type Ring are no longer used (Fig.2). (Fig.
MFP-PB-196 (Fig.2) I Implement tation Date e: April 2010 0 Production n P/G No.
MFP MFP-PB-197 Models: Priority: Date: Subject: Details: PARTS BULLETIN MX-FN10 Low 07-14-2010 PAPER GUIDE SHAPE CHANGE The SPONGE-TU-LEVER on the SR frame and the SPRING-TENSION-TU-LEVER and WEIGHT-SD-TUU-LEVER on the SR unit have been discontinued, and the profiles of the GUIDE-SR-MAIN and the GUIDE-SR-MAIN on the SR unit have been changed 1 OF 2
MFP-PB-197 GUIDE-SR-SB-D Model MXFN10 1. 2. 3. P/G No. Previous Part New Part Price Rank Quantity Description 3-12 0CW4158P003// 0CW4158P003E/ BD 1 GUIDE-SR-MAIN 3-18 0CW4158P603// Quantity change 5 3 AC 21-68 0CW4158P620// Quantity change 5 3 AC 21-69 0CW4158P501// Quantity change 5 3 AE 3-27 0CW4158P595// 0CW4158P595D/ AZ Interchangeability Interchangeable. 4. Current type can be used in place of new type. 5. New type cannot be used in place of current type.
MFP PARTS BULLETIN MFP-PB-199 Models: MX-FN13 (Option for MX-M260/MX-M310) Priority: Low Date: August 2010 Subject: Parts Discontinuation and Part Shape Changes Details: The Paper in Gate SP in the paper in section and the Tray Paper in Collar, Washer, Pickup Roller, and Flange Bush in the ST tray 2 section have been discontinued. The shape of the Pickup Shaft and SP Pin in the ST tray 2 section and the FIN Joint Plate AS in the FIN joint section have been changed.
MFP-PB-199 Changed Part (Parts Guide: Page 8) Changes Details 2 OF 3
MFP-PB-199 New Part Previous Part PCLR-0579FCZZ LX-WZ0454FCZZ MSPRC0408QSZZ NBRGP0917FCZZ NSFTZ0105QSZZ LPINS0133FCZZ MSPRT0417QSZZ CPLTM0484QS01 Price Rank Description Q’ty Tray paper in collar Washer Pickup roller spring Flange bush NSFTZ0105QSZ1 AS Pickup shaft 1 LPINS0326FCZZ AC SP pin (2x8) 2 Paper in gate spring CPLTM0484QS02 BQ FIN joint plate 1 Interchangeability 1. Interchangeable 4. Not interchangeable 2. Current type can be used in place of new type. 5.
MFP MFP-PB-202 Models: Priority: Date: Subject: Details: PARTS BULLETIN MX-M260/MX-M310/AR-M257/AR-M317 Low September 2010 Drum Coupling Gear Modification Friction Washer Discontinued The Drum Coupler Gear (in the drive unit) has been changed, the new is made of different material and it is black. Also the friction Washer has been discontinued. These changes have been made to improve productivity. Drum Coupling Gear before and after modification.
MFP-PB-202 Drum Drive Section: Discontinued part from MX-M310 PG; page 49, item 26. Modified part from MX-M310 PG; page 49, item 24. P/G No. Previous Part New Part Price Rank Description Interchangeability CGERH0204RS52 AS Drum cup gear 5 Poly slider Interchangeability 1. Interchangeable 4. Not interchangeable 2. Current type can be used in place of new type. 5. Interchangeable if replaced with New type cannot be used in place of current type. same types of related parts in use. 3.
MFP MFP-PB-219 Models: Priority: Date: Subject: Details: PARTS BULLETIN AR-5516D/AR-5520D/MX-M200D/MX-M260/MX-M310 Low August 2011 Standardization of MC Case and Related Components Please see the details below. The Shape of the MC Case on the Process Unit has been changed for standardization reasons. Additionaly, the Resistor, the Ground Plate, the Ground Plate Cushion, Screws and other components have been removed. Please remove these components when replacing the old MC Case with the new style MC Case.
MFP-PB-219 AR-5516 Series / AR-5520 Series / MX-M200D Series MX-M260 Series / MX-M310 Series 2 OF 3
MFP-PB-219 Implementation Date: March 2011 Production Model name P/G No.
MFP MFP-SB-349 Models: Priority: Date: Subject: Description: SERVICE BULLETIN MX-M260/MX-M310/MX-M200D AR-168D/AR-168S/AR-208S/AR-208D AR-M160/AR-M162/AR-M162E/AR-M205/AR-M207/AR-M207E AR-5316/AR-5220/AR-5516/AR-5520D AR-M257/AR-M317/AR-M237/AR-M277/AR-235/AR-275/AR-N275 Medium December 2009 Maintenance Software Version Upgrade (Version 04.22) The maintenance software has been updated to Version 04.22 to support new models.
MFP SERVICE BULLETIN MFP-SB-351 Models: Priority: Date: Subject: Description: Details: MX-FN13 (Option for MX-M260/MX-M310) Medium January 2010 ROM Upgrade (1) A21 October 2009 The MX-FN13 ROM has been upgraded. Please see below for the details of the upgrade. Control No. Version A21 03.01 Versions Finisher 03.01 File Name: MXFN13-3.01-A21.zip Reasons for the change: The following issues have been resolved. 1.
MFP MFP-SB-352R This Bulletin Supersedes MFP-SB-352 New Information is shown in blue. Models: Priority: Date: Subject: Description: Details: SERVICE BULLETIN MX-2300N/MX-2700N/MX-3500N/MX-3501N/MX-4501N MX-2600N/MX-3100N/MX-4100N/MX-4101N/MX-5001N MX-5500N/MX-6200N/MX-7000N/MX-6201N/MX-7001N MX-C311/MX-C401* MX-M283N/MX-M363N/MX-M453N/MX-M503N MX-M260/MX-M310 Medium November 2009 Instructions to Prevent Occurrence of F2-40 Code In some cases the Developer Unit may become over toned causing F2-40 code.
MFP SERVICE BULLETIN MFP-SB-379 Models: Priority: Date: Subject: Description: Details: MX-M260/MX-M310/MX-PB12/AR-FX7 Medium March 2010 ROM Upgrade (1) A01 We have upgraded the MCU, PCL, and FAX ROM versions in December 2009 production. Please see below and on the following page for information about this upgrade. Version Information Target model ROM Control Number MCU IMC OPE PCL FAX MX-M260 A01 V02.00 V05.00 V01.00 V01.06 V04.01 MX-M310 A01 V02.00 V01.00 V01.00 V01.06 V04.
MFP-SB-379 Printer Expansion Kit Firmware Model MXPB12 installed on MXM260, MXM310 Release Type Production Control ROM ID A01 Release Date December 2009 File Name MXPB12-010600-A01.zip Versions PRINTER 01.06 Facsimile Expansion Kit Firmware Model ARFX7 Release Type Production Control ROM ID Release Date December 2009 File Name ARFX7-0401.zip Versions FAX 04.01 Description of Changes No.
MFP MFP-SB-415 Models: Priority: Date: Subject: Description: Details: SERVICE BULLETIN MX-M260/MX-M310/AR-M257/AR-M317/AR-M237/AR-M277 MX-B401/MX-M350/MX-M450/AR-M355/AR-M455 MX-M283/MX-M363/MX-M453/MX-M503 MX-M550/MX-M620/MX-M700/AR-M550/AR-M620/AR-M700 MX-M850/MX-M950/MX-M1100 MX-C311/MX-C401/MX-2300N/MX-2700N/MX-2600N/MX-3100N MX-3500N/MX-3501N/MX-4501N/MX-4100N/MX-4101N/MX-5001N MX-5500N/MX-6200N/MX-7000N/MX-6201N/MX-7001N Medium June 2010 Sharp MFP Security This document includes Sharp Security At
Sharp Imaging and Information Company of America May 25, 2010 Dear Sharp MFP Customer, The recent CBS evening news story focusing on Copier Security has shined a much-needed spotlight on the subject. At Sharp, we are gratified to have this attention turn to a subject we’ve championed for the better part of a decade.
Sharp Imaging and Information Company of America Sharp Security At a Glance As a leader in office equipment security, Sharp makes it easy for virtually any business or government entity to safely deploy digital copying, printing, scanning and faxing.
Sharp Security Suite – Technical Questions & Answers April 2010 6 2004 2009 Sharp Imaging and Information Company of America i
Sharp Security Suite – Technical Questions & Answers Table of Contents I. Executive Summary II. Introduction III. Technical Questions and Answers A. Common Criteria (CC) Validation..................................................................................1 B. Protect Network against Malicious Files (.EXE, Viruses, Worms, etc.) .....................3 C. Protection against Unauthorized Access to Latent Document and Image Data .......4 D.
Sharp Security Suite – Technical Questions & Answers I. Executive Summary This Technical Question & Answer highlights Sharp security offerings available to businesses and government agencies that seek to effectively mitigate the threat of information loss at the MFP level. The risk of data theft or misuse in today’s competitive marketplace is real - whether due to a malicious network attack, disgruntled employee or electronic eavesdropping.
Sharp Security Suite – Technical Questions & Answers II. Introduction Every day, billions of pages of confidential information - medical records, legal documents and financial data – are produced and distributed using sophisticated digital office systems - printers, copiers, facsimile and MFDs. Many businesses and government agencies are unaware that whenever these devices are connected to a network, the risk of unauthorized access and data loss exists.
Sharp Security Suite – Technical Questions & Answers III. Technical Questions and Answers A. Common Criteria (CC) Validation In 2001, sharp became the first office technology manufacturer to receive Common Criteria validation for MFD data and information security and currently holds the highest rating in the MFD industry – EAL4 – for the Sharp Data Security Kit (DSK). Q1. What is Common Criteria (CC) Validation? A1.
Sharp Security Suite – Technical Questions & Answers Q5. What is Sharp’s Target of Evaluation (TOE)? A5. Sharp’s Target of Evaluation (TOE) is an MFD configured with the Data Security Kit (DSK) designed to protect document image data temporarily stored on the hard drive, or in other memory, and data processed by the MFD during copy, scan, print or fax operations.
Sharp Security Suite – Technical Questions & Answers B. Protect Network against Malicious Files (.EXE, Viruses, Worms, etc.) Securing a company's computer network against virus attacks via the Internet is a significant issue in both the private and public sectors. If trouble strikes, crucial files could be lost or corrupted, productivity could be hurt and communication lines might be blocked and resources disabled (Denial of Service). Q1.
Sharp Security Suite – Technical Questions & Answers Q6. Which secure network protocols do Sharp MFDs support? A6. Sharp MFDs secure network traffic by encrypting data using IPSEC, SSL, SMB and/or SNMPv3 protocols. Q7. Why are IPSEC and SSL protocols important? A7. IPSEC and SSL (Secure Socket Layer) secure data communication over the network by authenticating the client (MFD) and server using private/public keys to encrypt/decrypt data.
Sharp Security Suite – Technical Questions & Answers Q3. How does the Sharp Data Security Kit work? A3. Sharp’s Common Criteria validated Data Security Kit offers multiple layers of security. First, all latent image data within the MFD is encrypted (using an AES algorithm [see Q5]) before being written to the hard drive, RAM or Flash memory. When a document is printed, copied, scanned or faxed, the temporary data stored/buffered in memory is overwritten up to seven (7) times, rendering it unrecoverable.
Sharp Security Suite – Technical Questions & Answers Q2. What are Account Codes? A2. Account Codes are a standard feature on all Sharp MFDs that track device usage from the control panel. The user must enter either a valid 5-digit code or user credentials, including a strong password. Each department can have their own code. A report can be generated that includes usage by Account Code. Note: Depending on MFD model, 200 to 1000 Account Codes are available. Q3. How do Profiles work? A3.
Sharp Security Suite – Technical Questions & Answers Q2. How does Sharp device authentication help protect documents on the network? A2. Sharp offers secure device authentication protocols that assist in preventing an attacker (“man in the middle”) from tapping into data/document files, changing the content, and then redirecting the file – all while appearing to come from an “authorized” device. (Also see section B, Q4 and Q7.) Q3. Can PDF files be encrypted? A3. Yes.
Sharp Security Suite – Technical Questions & Answers Q2. How do you prevent “impersonated” e-mail transmission? A2. User authentication prevents someone from entering a fictitious e-mail address. A user must enter a valid username/password (authenticate), before being granted access to scanning functions. Q3. Can scan to e-mail/FTP/desktop/folder services be enabled/disabled? A3. Yes.
Sharp Security Suite – Technical Questions & Answers Q3. What is a Class I fax modem? A3. A Class I fax modem is a modem with extensions to their command sets that allow the modem to communicate with Group 3 fax machines. A Class I modem only supports fax image communication, not data. This means that a Class I fax modem does not have the ability to pass executable files; an attacker cannot use the Sharp fax modem as a network entry point. Q4. Can Sharp’s fax modem protect against junk fax? A4. Yes.
Sharp Security Suite – Technical Questions & Answers Appendix 1.
Sharp Security Suite – Technical Questions & Answers Appendix 2. Common Criteria – EAL3+ / EAL4 versus EAL2 In 2001, sharp was the first vendor in the industry to offer common criteria EAL2 validated product (Sharp Data Security Kit AR-FR1). Nearly a half-decade ago, EAL2 appeared to be adequate for less sophisticated MFDs. Today that has changed. EAL is an Evaluation Assurance Level, not certification.
Sharp Security Suite – Technical Questions & Answers Guidance Documents - The guidance documents class provides the requirements for user and administrator guidance documentation. For the secure administration and use of the TOE, it is necessary to describe all relevant aspects for the secure application of the TOE. Guidance documentation includes user and administrator guidance3. In this area there is no difference between EAL2 and EAL3.
Sharp Security Suite – Technical Questions & Answers Appendix 3. Common Criteria Validation (What actually was included in the validated product) CC program defines the Target of Evaluation (TOE) as a set of software, firmware and/or hardware that may be an IT product, a part of an IT product, a set of IT products, a unique technology that may never be made into a product, or a combination of these. Each vendor selects/defines this TOE in their Security Target when they apply for CC validation.
Sharp Security Suite – Technical Questions & Answers Diagram 3 shows that the Data Security Kit, in this case the MX-FRX2, is on the unit’s main controller board and deals with all input/output activity associated with memory. This includes the user interface, network and local interfaces to the imaging engine and paper handling systems. Diagram 3: Sharp DSK Implementation within Mid-range MFD. Diagram 4 shows a usage environment for the TOE.
Sharp Security Suite – Technical Questions & Answers Diagram 5 provides the configuration layout of the Evaluator Independent Testing (EIT). This also confirms that Sharp’s MFD network interfaces are tested by the validation lab.
Sharp Security Suite – Technical Questions & Answers Appendix 4. National Vulnerability Database The National Vulnerability Database (NVD) is a comprehensive cyber-security vulnerability database that integrates all publicly available U.S. Government vulnerability resources and provides references to industry resources. No Sharp MFD products are currently listed on this site, unlike key competitors’ MFDs. To search for vulnerable products on the NVD Web site, proceed as follows: 1. Open your Web browser.
Sharp Security Suite – Technical Questions & Answers End Notes: 1 2 3 The National Information Assurance Acquisition Policy #11 is a national security policy governing the acquisition of IT products that might be used to process national security sensitive information. Department of Defense (DoD) Directive 8500.
MFP SERVICE BULLETIN MFP‐SB‐431 Models: Priority: Date: Subject: Description: Details: MX-M260/MX-M310,MX-PB12 Medium July 2010 ROM Upgrade (3) B00 / (4) B01 We have upgraded the MCU and OPE ROM in June 2010, and PRINTER (PCL) ROM in July 2010. Please see below and on the following pages for more information about this upgrade. No. (3) (4) Target model Control No. MX-M260 MX-M310 MX-PB12 MCU IMC B00 V02.03 B01 - V05.00 V01.00 OPE GDI PCL Action V01.01 V01.04 - Mid'10/6 - - 01.08.
MFP-SB-431 Complete Engine Firmware Models MXM310 Release Type Production Control ROM ID B00 Release Date July 2010 File Name A2R0203EFS_31.dat Versions MCU 02.03 IMC 01.00 OPE 01.01 Printer Controller Firmware Models MXPB12 (Option for MXM260, MXM310) Release Type Production Control ROM ID B01 Release Date July 2010 File Name tl2rmain010800.sfu Versions PRINTER 01.08.00 ROM Version History No. Target model Control No. MX-M260 (1) MX-M310 MX-PB12 Reference: DCE-812 MCU V02.
MFP SERVICE BULLETIN MFP‐SB‐431R This Bulletin Supersedes MFP-SB-431 Models: Priority: Date: Subject: Description: Details: MX-M260/MX-M310,MX-PB12 Medium January 2011 ROM Upgrade (3) B00 / (4) B01 July 2010 Production We have upgraded the MCU and OPE ROM in June 2010, and PRINTER (PCL) ROM in July 2010. Please see below and on the following pages for more information about this upgrade. No. (3) (4) Target model Control No. MX-M260 MX-M310 MX-PB12 MCU IMC B00 V02.03 B01 - V05.00 V01.
MFP-SB-431R Complete Engine Firmware Models MXM310 Release Type Production Control ROM ID B00 Release Date July 2010 File Name A2R0203EFS_31.dat Versions MCU 02.03 IMC 01.00 OPE 01.01 Printer Controller Firmware Models MXPB12 (Option for MXM260, MXM310) Release Type Production Control ROM ID B01 Release Date July 2010 File Name tl2rmain010800.sfu Versions PRINTER 01.08.00 ROM Version History No. Target model Control No. MX-M260 (1) MX-M310 V02.
MFP SERVICE BULLETIN MFP-SB-451 Models: Priority: Date: Subject: Detail: AR-M237/AR-M277/AR-M317/MX-M260/MX-M310 Medium November 2010 Service Manual Corrections Misprints have been corrected in the part numbers for grease needed (service tools) used to the models listed above. Corrections: 1. Listed pages on service manuals for models AR-M237/AR-M277 (Disassembly, Reassembly, and Maintenance). 1.1. Grease (GP501MR): 10-9; 10-11; 10-12 1.2. Grease (GE676): 10-10 2.
MFP MFP-SB-475 Models: Priority: SERVICE BULLETIN All Medium Date: April 2011 Subject: Details: Guide to Formulate Total Call/Best Practice Service Plan. Please use this bulletin as a guide while creating your own Total Call/Best Practice Service Plan for models supported by your dealership.
MFP-SB-475 5] Total Call Procedure: Follow the steps outlined for Total Call recommendations designed to optimize the performance of the Imager and reduce the occurrence of Call Backs. On each section, check 22-6 prints for indications of trouble and any items nearing end of life. Be prepared to replace any parts or Maintenance Items that are worn, nearing end of life, or causing machine trouble. Step #1 Evaluate the Machine.
MFP-SB-475 Step # 4 Paper Feed Sections a) Remove, clean and inspect the Take Up, Feed, and Separation Rollers for wear. b) Replace any worn parts as indicated by the 22-6 print, Maintenance Schedule, or visual inspection. c) Reinstall the Take Up, Feed, and Separation Rollers. Step # 5 DSPF and Optics a) Clean and check the DSPF Take Up, Feed, and Separation Rollers for wear. NOTE: Some models may have a Separation Pad instead of a Separation Roller. b) Clean the DSPF paper path and rollers.
MFP-SB-475 Step # 12 Completion a) Check for proper clearance & ventilation around the machine. b) Close all covers except for the front door. Do not allow the machine to operate until any required adjustments are performed, such as SIM 25-02. c) Plug the machine in and turn on the power switch. d) IMPORTANT. Perform ALL Simulations listed that pertain to the maintenance items replaced [Check Service Manual for specific Simulations necessary]. e) Calibrate the machine for proper copy quality.
MFP MFP-TB-384 Models: Priority Date: Subject: Description: TECHNICAL BULLETIN MX-M260/MX-M310/AR-M257/AR-M317 Medium October 2009 Cleaning Felt Mounting Plate AS added to Upper Heat Roller Kit to Prevent Thermistor Contamination A Cleaning Felt Mounting Plate AS has been added to the Upper Heat Roller Kit from August 2009 production. Details: A Cleaning Felt Mounting Plate AS has been added to AR-310UH (Upper heat roller kit) also used for other models.
MFP TECHNICAL BULLETIN MFP-TB-396 Models: Priority: Date: Subject: Description: Details: Model MX-M260 MX-M310 1. 2. 3. MX-M260/MX-M310 Medium November 2009 New Stronger Delivery Paddler Holder Improves Resistance to Cracking We have changed the material that the Delivery Paddler Holder Unit is made from to give it superior resistance to cracking, from October 2009 production. The holder section of the Delivery Paddler Holder Unit may crack in a small number of cases.
MFP MFP-TB-402 Models: Priority: Date: TECHNICAL BULLETIN MX-FN13 (Option for MX-M260/MX-M310) Medium December 2009 Subject: Part Changes to Prevent Paper Detection Failure due to Rear Harness Breaking Description: We have changed and added parts to the Finisher to better prevent breaking of the Rear Harness which is needed for paper detection in the paper Output Tray. Details: We made some temporary measures to prevent breaking of the Rear Harness from the beginning of production.
BULLETIN MFP-TB-402 Permanent Solution: Parts Information: 2 OF 4
BULLETIN MFP-TB-402 3 OF 4
BULLETIN MFP-TB-402 Model P/G No.
MFP MFP-TB-415 Models: Priority: Date: TECHNICAL BULLETIN MX-M260/MX-M310/AR-M257/AR-M317/AR-M237/AR-M277 Medium March 2010 Subject: New Spacer added to RSPF to Eliminate Front/Rear Magnification Difference Description: In December 2009 we added a spacer to the Base Tray Unit of the RSPF to make the RSPF parallel to the Scanner Unit to eliminate any magnification difference between the front and rear. Details: Please see below and on the following page for more information about this change.
MFP-TB-415 Model P/G No. MX-M260 MX-M310 30 - AR-M257 AR-M317 5 - AR-M237 AR-M277 4 - 1. 2. 3. Previous Part New Part Price Rank Description Interchangeability -- PSPAZ0058QSZZ AC SPF Spacer 6 31 - 6 - 5 - Interchangeability Interchangeable. 4. Current type can be used in place of new type. 5. New type cannot be used in place of current type. Current type cannot be used in place of the new type. 6. New type can be used in place of current type. Reference: Not interchangeable.
MFP MFP-TB-417 Models: Priority: Date: Subject: TECHNICAL BULLETIN MX-M260/MX-M310/AR-M257/AR-M317/AR-M237/AR-M277 AR-235/AR-275/AR-N275/AR-M208/AR-M208N Medium March 2010 New Parts Prevent Second Delivery Unit Gear Slipping Description: We have changed some parts in December 2009 production to prevent the Gear slipping in the Second Delivery Unit.
MFP-TB-417 Part Added Model P/G No. Previous Part New Part LFRM-0058QSZ1 LFRM-0058QSZ2 Price Rank Description Interchangeability 35 -6 MX-M260 MX-M310 AR-M257 AR-M317 AR-M237 AR-M277 AR-235 AR-275 AR-N275 AR-M208 AR-M208N 29 -6 28 -6 27 -6 AG 23 -45 31 -45 30 -45 Delivery Frame R LPLTM0369QSZZ LPLTM0369QSZ1 -- PSHEZ0686QSZZ Delivery Support Angle 3 29 35 29 28 - AK Delivery Frame Sheet 27 - 1. 2. 3. Interchangeability Interchangeable. 4.
MFP MFP-TB-444 Models: Priority: Date: PARTS BULLETIN MX-TE10 (Option for MX-M260/MX-M310/AR-M237/AR-M257 AR-M277/AR-M208/AR-M208N/AR-M317) Low June 2010 Subject: Increased Holding Strength of the Right Delivery Switching Gate (Delivery Tray Unit) Details: Please see below and the following page for more information about this service part. The tension of the Gate Return Spring has been changed to increase the downward holding power of the Right Delivery Switching Gate.
MFP P-TB-444 Model Name P/G No. MX-TE10 1 -43 MX-M2600 MX-M3100 21 -14 AR-M25 57 AR-M31 17 AR-M31 18 28 -14 AR-M23 37 AR-M27 77 Previous pa arts Ne ew parts Price rank Q'ty Parts name Effective time Interchangeability MSPRT0217Q QSZ1 MSPR RT0217QSZ2 AC 1 Gate return spring Mid-April 2010 3 27 -14 AR-275 5 AR-M20 08 AR-M2088N 26 -14 1. Interch hangeable. 2. Curren nt type can be ussed in place of ne ew type. New tyype cannot be ussed in place of cu urrent type. 3.
MFP TT-20079R2 This version Supersedes TT-20079R Modified text is in BLUE TECHNICAL TIP MX-2300N/MX-2600N/MX-2700N/MX-3100N/MX-C311/MX-C401 MX-3500N/MX-3501N/MX-4501N/MX-4100N/MX-4101N/MX-5001N Models: MX-5500N/MX-6200N/MX-6201N/MX-7000N/MX-7001N MX-M283N/MX-M363N/MX-M453N/MX-M503N/MX-M350N/MX-M450N MX-M550N/MX-M620N/MX-M700N/MX-M850/MX-M950/MX-M1100 Priority: Date: Subject: Symptom: Medium November 2010 Sharpdesk Installation Trouble On one or more computers Sharpdesk installs and works as expecte
TECHNICAL TIP TT-20079R Solution: Follow the suggestions below to troubleshoot and resolve the issue with Sharpdesk 1. Try scanning to a laptop and crossover cable with Sharpdesk to eliminate the network as the source of any issues and also to verify that scanning will work from the MFP 2. Reboot Computer 3. Log in as the LOCAL computer administrator (Not a user account or the domain administrator account) 4. Remove other vendor scanning software 5. Remove any other FTP software 6.
MFP TT-20115 Models: Priority: Date: Subject: Symptom: Cause: Solution: TECHNICAL TIP MX-2600N/MX-3100N/MX-4100N/MX-4101N/MX-5001N MX-M283N/MX-M363N/MX-M453N/MX-M503N MX-C311/MX-C401 Medium December 2009 Troubleshooting Scan to Email (SMTP) Scan to Email is configured but does not work. Configuration is wrong on the MFP or there is SMTP server trouble. Follow the steps below to check the MFP and the mail server configuration. MFP Web Page Settings: 1.
TECHNICAL TIP TT-20115 Mail Server Settings: 1. Create a new user account and password for the MFP on the mail server. This user account name, the Name set in the MFP’s Top Page, and the Device Name in Network Settings should all be the same. Use this account and password for SMTP Authentication. 2. Test the MFP with another email server. There are several email servers that are free to download and demonstrate. Connect the MFP to the email server computer with a crossover cable.
MFP TT-20134 Models: Priority: Date: Subject: Details: Required: TECHNICAL TIP ALL SHARP MFPS Medium January 2010 How to Change the Default Font using PJL Commands Follow this procedure to change the MFP default font with PJL commands. A Sharp MFP on the network – we will need to know the IP Address of the MFP A Windows computer on the same network as the Sharp MFP On most new Sharp MFPs the default font can be set at the MFP Control Panel or from the webpage.
TECHNICAL TIP TT-20134 2. Open a Command Prompt on the computer. At the Command Prompt type: edit font09.txt as shown below and then press the Enter key. 3. This will open the DOS editor to create a new text document named font9.txt that will be used as a PJL script. 4. The first character in a PJL script appears as a left arrow and is called an escape character. The left arrow starting the sequence is inserted by pressing and releasing the two keys Ctrl and p and then pressing Esc.
TECHNICAL TIP TT-20134 6. Next, the closing line of the PJL script must be entered. It too, must start with the escape character and is typed in as shown below: -12345X The command -12345X is known as the UEL, Universal Exit Language. It must be the last line for every PJL script. 7. To save the PJL script that was created click on File and then select Save. 8. To exit the DOS editor, click File and then select Exit. You will be brought back to the Command Prompt. 9.
TECHNICAL TIP TT-20134 10. Once the command is executed, you will be returned to the C prompt. 11. You now should be able to send a sample text file to the Sharp MFP by also using the LPR command. Once it prints, the new default font will be used to print the job.
MFP TT-20135 Models: Priority: Date: Subject: TECHNICAL TIP ALL MODELS THAT SUPPORT OPTIONS REQUIRING PRODUCT KEYS Medium January 2010 Product Key Registration Information The following information has been compiled to assist you regarding Product Key inquires. SoftKey Central was launched in late 2009. Once our current boxed inventory is depleted, this will become the sole method to obtain your Product Keys. (Please feel free to start using SoftKey Central today.
TECHNICAL TIP TT-20135 Can the technical hotline or my Field Support Representative look up my Product Key information? In order to keep your private information secure, our technical Hotline Agents and Field Support Representatives do not have access to this information. What recourse do I have in the event I lose a Product Key number and cannot find the e-mail? Unfortunately, we do not have the ability to reissue lost Product Keys. purchase a new key.
TECHNICAL TIP TT-20135 Additional Information We highly recommend that you run Simulation 22-5 or 22-6 and use the serial number and model number listed there for registering the options to ensure that they are correct. The serial number and model used during the registration process must match the data located inside the MFP’s logic, or the Product Key issued will not work. (Please refer to your Service Manual for details on how to enter the Simulation Mode.
MFP TT-20136 Models: Priority: Date: Subject: Details: Required: TECHNICAL TIP ALL SHARP MFPS Medium January 2010 How to set Default Lines per Page Using PJL Commands Follow this procedure to change the MFP default Lines per Page with PJL commands.
TECHNICAL TIP TT-20136 2. The first character in a PJL script appears as a left arrow and is called an escape character. The left arrow starting the sequence is inserted by pressing and releasing the two keys Ctrl and p and then pressing Esc in the DOS Editor. Then type in the command: -12345X@PJL DEFAULT FORMLINES = 66 The number 66 represents the desired number of lines per page. 3. Next, the closing line of the PJL script must be entered.
TECHNICAL TIP TT-20136 5. To exit the DOS Editor, click File and then select Exit. You will be brought back to the Command Prompt. 6. To transmit the PJL script over the network to the Sharp MFP, you will need the MFP’s IP address. The LPR command is used for transmitting the PJL script over the network and is typed in as: lpr –S xxx.xxx.xxx.xxx –P lp lines66.txt where xxx.xxx.xxx.xxx is the IP address of the Sharp MFP. Press the Enter key to send the command.
MFP TT-20137 Models: Priority: Date: Subject: Details: Required: TECHNICAL TIP ALL SHARP MFPS Medium January 2010 How to Set Duplex as the Default for Printing Using PJL Commands Follow this procedure to set up printing in duplex as the default using PJL commands.
TECHNICAL TIP TT- 20137 3. The first character in a PJL script appears as a left arrow and is called an escape character. The left arrow starting the sequence is inserted by pressing and releasing the two keys Ctrl and p and then pressing Esc in the DOS Editor. Then type in the command string following the escape character: -12345X@PJL DEFAULT DUPLEX = ON 4. Next, the closing line of the PJL script must be entered.
TECHNICAL TIP TT- 20137 7. To transmit the PJL script over the network to the Sharp MFP, you will need the IP address of the MFP. The LPR command is used for transmitting the PJL script over the network and is typed in as: lpr –S xxx.xxx.xxx.xxx –P lp duplex.txt Where xxx.xxx.xxx.xxx is the IP address of the Sharp MFP. Press the Enter button to send the command. 8. Once the command is executed, you will be returned to the C prompt. 9.
MFP TT-20149 Models: Priority: Date: Subject: Symptom: Cause: Solution: TECHNICAL TIP ALL SHARP MFPS Medium February 2010 How to Allow a Point & Print Install as User from a Server to Windows 7/Vista Windows requests Administrator password to install printer. The Windows 7/Vista specification is to require Local Administrator authority to perform a print driver installation for enhanced security. Disable the enhanced security function for the Point & Print Installation of printers.
MFP TT-20154 Models: Priority: Date: Subject: Description: Details: TECHNICAL TIP ALL SHARP MFPS Medium March 2010 Sharp Print Driver Support for Windows 7 Here is a listing of the Sharp MFP models that have print drivers that support the Windows 7 operating system. Please see the following page for the details.
Sharp Imaging and Information Company of America Sharp Print Drivers Support for Windows 7 .
MFP TECHNICAL TIP TT-20187 Models: Priority: Date: Subject: Description: ALL Sharp MFPs Medium July 2010 Information about IP Addresses This is a document that contains information about IP Addresses. IP is short for Internet Protocol. An IP Address is a numerical label assigned to a device on an IP network. It can be assigned manually or by a server, either way, the customer or administrator will inform the technician about their network.
TECHNICAL TIP TT-20187 These Addresses have special characteristics. Reserved for Private Addresses 10.0.0.0 172.16.0.0 192.168.0.0 Auto Configuration Addresses 169.254.0.0 Loopback Addresses 127.0.0.0 Multicast Addresses 224.0.0.0 Broadcast Address 255.255.255.255 – – – 10.255.255.255 172.31.255.255 192.168.255.255 – 169.254.255.255 – 127.255.255.255 – 239.255.255.255 These ranges that are Reserved for Private Addresses are for internal networks.
MFP TT-20188 Models: Priority: Date: Subject: Description: TECHNICAL TIP ALL Sharp MFPs Medium July 2010 How to use Ping to Confirm Connection Follow these steps to test the connection and configuration of the MFP. To find out if a device has been correctly configured for a TCP/IP network, use the PING command. Follow these steps to ping the MFP with address 192.168.1.45 from a Windows computer. 1. Click Start, and then Run… 2. Type cmd in the dialog box and press Enter 3. Type ping 192.168.1.
MFP TT-20208 Models: Priority: Date: Subject: Symptom: Cause: Solution: TECHNICAL TIP MX-M260/MX-M310 Medium September 2010 Toner Motor Makes a Clunking Sound and F2-02 Error Toner motor makes a clunking sound and after some time an F2-02 error appears. Toner motor gear may be causing the issue. Replace the toner motor gear.
MFP TT-20220 Models: Priority: Date: Subject: TECHNICAL TIP MX-M260/MX-M310/MX-FR17U/MX-FR18U Medium December 2010 BOOT ROM Upgrade needed to Support Engine Firmware Symptom: Below is a list of symptoms that may occur if the BOOT ROM is not upgraded when engine firmware is upgraded. Additional symptoms may occur that are not listed. 1. The MFP will not enter sleep mode. 2. Operational panel will enter a “locked” state. 3.
MFP TT-20234 Models: Priority: Date: Subject: Symptom: Cause: Solution: TECHNICAL TIP MX-M260/MX-M310 Medium January 2011 Lift Unit for Tray One is Broken Lift unit for tray one is broken. Lift unit for tray one was broken. Replace the lift unit and update the firmware. Please note: For models with MCU version 2.00 or higher it is required to update the BOOT ROM to version 1.10 which is available separately, see the information attached with the firmware download.
MFP TT-20375 Models: Priority: Date: All Current MFPs Medium January 2012 Subject: Troubleshooting USB Printing Symptom: Error or no output when printing. Cause: Solution: TECHNICAL TIP USB, print driver, or Windows trouble. Follow these steps to solve the trouble. 1.) Use the correct print driver; GDI driver and not PCL driver. Only use PCL with the PCL controller. 2.) Use 6 foot or shorter, single USB cable or attenuation can occur. 3.) Reinstall the printer driver. 4.
