User's Manual

30 31
Procedure for Repair Work
If the unit is malfunctioning, please refer to the “Troubleshooting Guide” in the
Owner’s Manual and call customer service at 1-888-811-9111, for technical support,
before sending it to Dogtra for Service.
The cost of shipping products under warranty back to Dogtra is the customer’s
responsibility. Dogtra is not responsible for units damaged or lost in transition to
Dogtra. Dogtra is not responsible for loss of training time or inconvenience while
the unit is in for repair work. Dogtra does not provide loaner units or any form of
compensation during the repair period.
A copy of the sales receipt showing the purchase date may be required before
warranty work is initiated.
Please include a brief explanation outlining the problem and include your name,
address, city/state/zip code, daytime phone number, evening phone number, and
email address. Or you can visit our website at www.dogtra.com for a service request
form. If the repair costs are not covered under warranty, we will call you for payment
information and authorization. For any questions concerning your Dogtra products,
call us toll free at 1-888-811-9111, M-F 8:30AM - 4:00PM, Pacic Standard Time, or
email us at [e-mail] for specic repair inquiries.
Send repair units to :
Dogtra Company / Repairs
22912 Lockness Avenue,
Torrance, CA 90501
U.S.A.
The diagrams and representations in the manual may differ slightly from the actual product
depending on the model type.