Owner's Manual

1. My dog is not reacting to the system.

- Make sure the receiver and transmitter are on.

- Make sure the collar strap is tight enough so both

contact points are touching the dog’s skin.

– The contact points may be too short for the dog. To

place an order for longer contact points that are more

appropriate for your dog, please call (888) 811- 9111.

If you are already using the longest contact points

available, you might need to trim down the hair on the

dog’s neck so both contact points are touching the

dog’s skin.

– The intensity level may be too low for your dog. Keep

increasing the stimulation until the dog responds,

usually with neck movement, head shaking, looking

over its shoulder, etc. (response may be very subtle).

2. The LED indicator light comes on, but I do not feel any

stimulation.

– Testing the system at various levels using the test light

is the best way to test your system. Your tolerance may

be higher than the level you are testing yourself.

– The battery may be low, so check the LED light for

battery life.

TROUBLESHOOTING GUIDE