Owner's Manual

27
3. The transmitter has no range or stimulation is less
when the dog is farther away.
– The antenna(s) may be damaged. To order parts, please
contact customer service at (888) 811- 9111 or go to
www.dogtra.com.
– The range indicated on the unit’s box is for flat terrain.
Heavy brush, trees, hills, or moisture will affect the
range of your unit. For best range, hold the transmitter
vertically above your head, and/or try moving to higher
ground.
– Any electrical conductors will affect the range, such
as cars, chain-link dog runs, metal structures, and radio
towers. For best results, operate away from these items.
4. My unit is not holding a charge.
– The batteries might not be charged properly, or the
charger, splitter, and the charging port may not be
functioning properly. You can send in your charging
units to have us inspect them.
– The charging pin may be damaged. Inside the charging
port, there is a metal pin that should be standing
straight up and stiff. If the pin is wobbling, broken, or
missing, you will need to send the unit in to the Repair
Department. The charging port must be clean prior
to charging; clean the dirt out with a cotton swab and
some rubbing alcohol. If the dog is in salt-water, be sure
to rinse the receiver and charging port with clean water.
– If the above does not resolve your issues, contact
Dogtra customer service at [e-mail] or
(888)-811-9111.