User Manual

19
Warranty Procedures and Guidelines
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DogWatch Inc. provides a two (2) year limited warranty from the date of pur-
chase on both parts and labor for the transmitter and receiver.
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DogWatch Inc. provides a one (1) year warranty from the date of purchase on
parts and labor for batteries.
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Accessories such as chargers and splitter cables carry a one (1) year warranty.
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Warranty does not cover repairs or replacement due to misuse by the owner
or dog, improper maintenance or lost units.
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The transmitters are “water resistant,” not “water-proof,” and are not covered
under warranty for water-related damage or malfunction.
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The warranty is void if the unit has been altered or an unauthorized person has
attempted repair work.
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Warranty is non-transferrable.
Register Your Warranty Information
■ Register your warranty information online at www.bigleash.com or
www.dogwatch.com -or- mail your registration card to DogWatch, Inc.
■ Completed warranty information must be mailed or submitted online within
30 days of purchase or all repairs will be subject to applicable labor fees.
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If warranty information is not on file, a proof of purchase is required.
Procedure for Repair Work
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All warranty work must be completed at DogWatch Inc.
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Return shipping to DogWatch Inc. is the owners’ responsibility.
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IMPORTANT! Both the transmitter and the receiver must be returned when
a repair is requested.
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If the repair is covered under warranty, the cost for shipping the product
back to the customer (ground service) is covered by DogWatch Inc.
Expedited shipping service is at the owner’s expense.
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If the repair is not covered under warranty, all shipping costs are the
responsibility of the owner.
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Credit card information is required prior to service work beginning.
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When returning a unit for repair, include a description explaining the problem
with your name, address, daytime phone number and email address. Service
request forms are available at www.dogwatch.com or www.bigleash.com
For battery replacement, please mail your BigLeash product to:
DogWatch Inc., 10 Michigan Drive, Natick, MA 01760
Using a power supply other than the one provided can damage your battery.
BATTERY REPLACEMENT