User's Guide

Revision 19.1
SOLO7 Transmitter User Guide
Copyright © 2013 Domo Tactical Communications (DTC) Limited. All rights reserved.
Commercial in Confidence
Page 8-58
8. Appendix B – After-Sales Support
8.1 Documentation and Software
It is DTC’s practise to make the majority of our latest user guides and software available to customers
online, by using our WatchDox facility. To access this site, please contact your Account Manager or send a
request to [e-mail].
You will be sent a link where you can log in and create your own password followed by a confirmation email.
Once you have done this, you can then log in to your account.
8.2 Contact Technical Support
The Technical Support team can be accessed by one of the following:
 Post: DTC – Solent, Fusion 2, 110 Parkway, Solent Business Park, Whiteley, Hampshire, PO15 7AB,
England
 Phone: [phone]. Office hours: 0900-1700 UK time excluding holidays
 Email: [e-mail] (no restricted content)
8.3 Using the DTC RMA Service
If there is a problem and all troubleshooting steps have been unsuccessful, you may need to contact DTC for
Return Material Authorisation (RMA) service.
8.3.1 Contact DTC
Please call our Technical Support Line on [phone]. If this has been done and the issue cannot
be resolved, email [e-mail] to request an RMA form.
8.3.2 Complete and Return the RMA Form
Complete the RMA form with the following information and return to the customer hub:
 Name
 Address
 Unit serial number
 Date of purchase or the original invoice number
 Date of failure
 A detailed description of the problems you have encountered
 A list of the hardware/software configuration if applicable
Once the hub receive the complete form, we will then send an RMA number and shipping instructions.