Users Manual

Do not dissemble the earbuds.
Children aged 12 and under require adult supervision.
Do not expose the earbuds to high or low temperatures, and do not use the earbuds during a thunderstorm.
Avoid free fall or violent shock to the device. Keep the device away from sources of fire and do not place the
device in water.
Frequently Asked Questions
Why don't these earbuds pair with my phone?
Make sure the earbuds are fully charged and powered on.
Make sure your phone's Bluetooth is enabled
If there is no problem with the two points stated above, turn off the powered-on earbuds after 5 continuous
and quick clicks. Put them back into the charging case and close the lip, wait for 1 minute, then open the
charging case and reconnect the earbuds to the phone.
Why does the music cut in or out?
First, keep the earbuds no more than 33 feet away from your phone (no obstacles).
If the distance is less than 33 feet, follow these steps:
1. Put the earbuds back into the case and close the lid, manually click "forget the GW20S" on your phone
2. After 10 seconds, open the charging case and reconnect these earbuds with your phone
Why the earbuds still won't be charged or disconnect from the phone after I put them in the case and close the
lid?
Make sure the charging case is not in a low battery state. If the charging case is in a low battery state, the
earbuds will neither be charged nor disconnected. In this case, please use a type-c charging cable to fully
charge the case.
Are these earbuds sweat- and water-resistant?
These earbuds are sweatproof and slightly waterproof. For electronic devices, we do not recommend that you
submerge the earbuds in water.
For more detailed product FAQs, please contact our customer service.