Specifications

9
Care and Maintenance
Probes. The pit and meat probes are the most fragile components of the controller kit.
Improper care, inspection and maintenance can cause failure or improper readings.
Remove probes from BBQ after each use to clean and inspect. Clean regularly with a
damp cloth or scotch brite pad. DO NOT submerge in water or dishwasher. Heat to
disinfect at startup. Avoid excessive heat.
Controller. Always store in a dry area, free of corrosive air and avoid dropping. Wipe
clean, do not submerge. Store in original box.
Refunds and Exchanges
All returns must be accompanied but a RMA obtained through the original seller. RMA’s
should include your name, address, email, phone number, date of purchase and other
required docs. Units that were purchased through other retail outlets cannot be
returned directly to us.
For units purchases through IOLLC directly, refunds on new (unused) controllers will
be accepted for 30 days from the day of purchase. This applies only on new, un-opened
and un-used unites that are re-sellable as new and have the original manufacturers
packaging in good condition. Buyer is responsible for return shipping cost and may
also be subject to a restock fee.
Used, open or defective controllers will be covered under the warranty section of this
manual. However, you have 7 days from the date of receipt, to return all new, and non-
working controllers for a full refund and replacement, assuming it does not show signs
of damage r wear as outlined above. Controller condition to be determined by IOLLC
when the item arrives at our inspection station. NOTE: After 7 days, used and opened
controllers are non-returnable and are subject to the warranty process outlined above.